PNC Bank S Garfield Ave, Traverse City

I have always had excellent service at this branch and recommend it's use. There are just certain things a full service bank can do over a credit union and PNC does them well.

A long standing customer who is trying to access a promotional balance check and id running into all kinds of problems that have nothing to do with my credit. The managers are unavailable, leaving the understaffed clerks to figure it out.

I have had an account with PNC Bank for about 5 years now, and until a couple years ago I enjoyed having them as my bank. I have however, switched to Chase and am not regretting it at all! They have way better costumer service than this bank will ever have. No one will lie to me, they are very honest and are adamant about security. PNC couldn't give less thought about any of that. They will lie to you about due dates, i.e. 5 days from now you will be charged each day for overdraft fees, when in reality its two days and you're out of town and can't due anything about it. Then when you call and say hey you lied to me, they say it's all in the loan paperwork and you're solely responsible for that, not us. I've lost my job in January both last year and this year, and in fear of overdraft fees I wanted to turn my bank account to where if the funds aren't there, the transaction won't come through. I've been in 3 times now and have called about 5, and they STILL HAVEN'T FIXED IT. Needless to say I've closed my account and will never go back.

Very poor customer service & many hidden fees and annoying phone calls soliciting financial services. Switched to credit union and have been happy ever since

Unhelpful, uninterested, scripted interaction over the phone and then transferred to a national call center. I contacted a different branch that was happy to help.

Worse bank in traverse city! They litterly are holding my money hostage and feel they can do whatever they feel like! Thank god I don’t keep my actual bill pay account with them I would be screwed, beware of this bank they violate many banking rules

I get it's COVID but you should still treat your long standing customers as welcomed guests and not whatever you'd call the experience I just had. I'm sad they closed the branch by the mall. They were more friendly and make you feel like family instead of an inconvenience. Today they wouldn't notarized a document for me that just needed a witness to a signature because it was power of attorney. No big deal... I went to 4front to get it done. Maybe 4front would like the rest of my money and business as well.

A total of ONE ATM, in all of TC area and its down... atm banking is convenient, when you have an ATM to work with.

They do not close at 1pm on sat. It is 12pm. This messed me all up when I went to get a money order to buy a house and was 15 late. Change your times of business online!!!!

If I could give this bank a negative stars I would worst bank ever and very poor customer service! My advice go to Hunnington bank!