PNC Bank US, St. Augustine

I hate posting complaints against banks as I do know they have their rules and business practices. My account was drained on NYE as fraudulent charges came across my account. Apparently I was partying with Uber and Uber Eats while in San Francisco on NYE. Strange....I thought I was sitting on my couch here in Saint Augustine. I have been told it will be 5-10 business days to receive provisional credit and up to 90 days for the investigation to be complete. I know rules are rules and investigations must be completed. I wish banks would see customers as people who are panicking that their accounts are empty. Please, everyone, be careful with your cards. It was either a Red Box or a gas station. I will never use my bank card other than withdrawing from ATMs from now on.

Never had issues with Compass Bank however, the best customer service I have received comes always from the Jacksonville Beach office so I try to visit this one 99% of the times, good people!

This is the worst Bank I've ever dealt with even before they changed names

Have had a bank account with them for 3 years and had never had no problems with them. At all

Love my bank. Employees are awesome. Rene is the best...fast and friendly service.

They charge you fees at every possible opportunity. Ultimately switched banks because they charged me with an overdraft fee even though I transferred money over before the transaction in question even cleared. I made every effort to prevent it and was even told by an employee I shouldn't have one after transferring money over. Went in the next day because my account showed an overdraft x2, went in and the manager tried to tell me that employee never would say that. Total nightmare, closed my account that day and moved to Vystar.

They were really bad but they're getting better. Now it's ok.

I remember banking here when I was much younger, they had problems depositing my checks and other problems that the customer shouldn't have to deal with just to get/use the money that they earned.

When ur there the employees r very polite but to get any type of service over the phone is non existing. I have called 4 times today and noone has picked up the phone and now it's 15min till they close and still noone will pickup the damn phone. Bullshit i wood have to drive 30min to get a simple ass question answered

I've been with them for almost 9 yrs ever since moving from Georgia. Very friendly staff!