Pinnacle Automotive Group E 1st Ave, Roselle

Recently bought a car from here, under the new management the place is much better than before. Service was good and salesman was super helpful. Even if u call they are always willing to help and provide great service anytime.

Quality used cars! Picked up a 2000 Avalon with 135k miles on it, 3 years and an additional 70k miles later the car still runs like a dream! No maintenance apart from the usual oil and tire change. The people are extremely friendly and knowledgeable, and will get the job done timely. Impeccable after sales service!

I bought a 09 Subaru legacy from Nato, and it's great. Everyone here is cool and always trying to make sure the customer was happy. I got there and they changed the brakes and tires for free. After my test drive, I hooked up my code reader and saw it needed a catalytic converter. I showed this to Nato and he said that they'll do it for free and he wrote it into the bill of sale that it would be free. 10/10 would go again.

Very disappointed. Saw an ad on Facebook for a car. Messaged Milton Valentin and asked when I can I see it and he said 2:00 tomorrow. So i leave work early the next day and 5 minutes away a message comes up Sold!!! I thought he was a private seller. Nope a car dealership. Why did I need an appointment for a car dealership?? Milton should have said we open at 9:00. Come in whenever you like. I left work early paid a toll to get there and they sell the car 5 minutes before by appointment. Terrible way to do business. Update on your reply. You never said you were a car dealer. Car Dealerships tell you when they are open for business. Don't make appointments. Also when I came back you were no where in sight and you brother showed me SUV with a riipped up seat. Meanwhile the car I wanted was sitting there sold. A car dealer that lies. No surprise there. You told me to come at 2. I would have been there when you opened cause I really wanted it. I have the chat Would you like me to post it? None of your so called appointments showed so there was no fight. For the future tell people you open at 9. That's how you get great reviews and happy customers.

Jay the Owner of Pinnacle Automotive is a professional and his staff and mechanics are great.

Please STAY AWAY from this misleading location. The owner "Jay" will threat the customer by saying "just return the car" if you were ever to call, regarding on addressing details within your binding contract. During the last stages of fully buying the car, Felipe (car salesman) secretly raised the final amount by 100$ thinking I would not of read the documents in which were needed to be signed. Shop at this location if you are willing to deal with the unnecessary stress of potentially getting a lawyer, ignoring your calls with any concerns and not meeting their basic part with the contract. This place truly has a poor reputation. I urge anyone reading to save your energy + time and TAKE YOUR BUSINESS ELSEWHERE. Im hoping to save another individual from a poor experience here such as mine.

It's a smaller place but the salesman was super friendly and not pushy. A little bit hard to navigate the area for a test drive but if they get a vehicle I wanna look at id have no issue with checking them out again

Just giving a 1 stars because Nato, a great sales person waited for me and gave me a nice welcoming and test drive the vehicle. Unfortunately the owner didn't like my offer since they told me vehicle was in great condition. I transport vehicles for a living so the vehicle needed some repairments none the less the disappointing part and that's why I give 1 stars is the owner claimed the vehicle had a cleane tittle, and was told it was brought from some other dealer they were partners with. Long story short vehicle was involved in two collisions and also brought in an auction. Do your research spend some time and money to get your CarFax.

I went in to check out a 2010 Toyota RAV4 and the customer service from Nato was nothing short of amazing. I highly recommend checking this place out if you are in the market for a used car.

Great customer service. Friendly people. Good deals