Phil Meador Toyota Flandro Dr, Pocatello

I have been leasing cars from Phil Meador for a few years now and I have always been impressed. They have outstanding service from the service department, to the car salesmen to the financial guys. This past Saturday, I went in to see Jesse Howell about my lease ending and my options. He took a large chunk of his day out to talk to me about my options and shared his knowledge in educating me. I always receive the best service and kindness from Phil Meador Toyota. I can't recommend the team more. Thank you Jesse Howell, Casey Allen and Mike Fernandez for your outstanding service for so many years. I know I won't get better service anywhere else. Thank you!!

Our salesman Jesse Howell was very responsive and provided timely feedback as far as the status of our order (Toyota Tacoma Army Green). He also helped setup the audio and navigation packaging, linking cellphone to the car etc. Faithful to his management to mention the extended warranty offer but respected my decision not to purchase. I think pushing too much all these extras would alienate buyers but not this leadership. In turn they will gain more business because customers are very sensitive if dealership is too pushy. What I like about is I got the right color I wanted plus there was no so called "economic adjustment" or "dealer markup" at the time of closing.

To say I am so so so disappointed about the car we bought from them is an understatement. I was 25 weeks pregnant with twins and needed a car to fit my whole family. Tad helped us and said everything was good with the car when we bought it. Well after using the AC I started to smell like a propane smell and took it to Toyota they said they couldn’t find anything wrong with the AC. Now maybe a month later the AC no longer blows cool air. We just got it checked and they stated nothing was wrong with the car so now I have a 2 month old car to me, with no working AC and 4 kids to be driving around.

Such a great dealer—has great integrity and honesty. Our salesperson Eric Cheney delivered exactly as promised with professionalism and his team (Brandon included) made everything super simple. You’ll be lucky to work with someone like Eric—this is our second car we have bought with him. . My only hope is that we can purchase another vehicle from you and the dealership.

On Christmas, I was hit on the rear quarter panel of my car. After repairs were said and done, there was still an issue with my car that the repair shop couldn’t seem to fix. After a few attempts at finding the problem, the repair shop told me I should send it to Toyota to get it checked out. Jesus was the tech that was available to go on a test drive with me to try and understand what was going on. He told me “now that I’m working on your car, I promise I will fix it for you.” And he wasn’t lying! After only a few visits to Toyota, my car was finally fixed! 5 months after my wreck and I was so thankful that someone was finally able to solve this persistent problem. If you’re getting your car repaired at Toyota, I highly recommend asking for Jesus!

Jesse Howell is the best sales rep on the floor and I've never had a bad experience at Phil Meador Toyota! Staff is always great and service is always spectacular. 2 cars through them and I've never had a better experience.

My sales Rep Eli and Christian were both stellar in reaching out to me and listened to what I was looking for. I was seeking gas efficiency, road safety for me and my kids, seat comfort and space and some luxury. I ended up with the 2021 Toyota Hybrid RAV4 and absolutely love! I chose the color pastel Green which I call “sweet mint” ♥️ I highly recommend Phil Meador Toyota. It was a fast buying process & they will work with your budget. Thank you Phil Meador!

If you want a better deal on a car go to Utah. All these people want are money. They say they will work with you but won't. I would never buy a car here ever. And also I hear that this place is good to work for however if you do one thing they see wrong instead of writing someone up they fire then. Really guys firing someone over a gallon of gas when you could if just wrote them up. Every place I know of will write someone up first before firing. And tell your lot people to do there job better and be faster.

These guys are the best. I’ve had my Prius in there many times. They do all my servicing on my car and if I need anything fixed they are my go-to. They are super nice and very knowledgeable Collin Underwood has gone above and beyond on multiple ovations. Keep up the good work! 👏🏻

Salesman are very very pushy to buy from them. I found a car from another Toyota dealer better suited to my liking and they were mad at me and made rude comments about it. Highly recommend going to a different dealer. Bountiful Toyota was more then amazing.

I loved the experience. My last experience at another place was awful and was very pleasantly surprised here. Ryan is the best. Walked me through everything, always answered any question, did everything he could to help me, was never pushy or trying to rush me. Everyone made sure I was confident and happy with my decision. Poor guy had to deal with me changing my mind for 3 days! Would 100% recommend.

If you ever need a good honest (yes there are some out there) stop in to see Jeese Howell. He will listen to you. then help you with your auto purchase. He will help you buy an auto not sell you one

I can't review the sales process, as we purchased our vehicle out of state. However, we recently dealt with the service department for a recall repair (and while it was in, a few minor service issues). Overall, everyone was very friendly and professional, and the work was completed for a very fair price (recall was naturally free of charge). Their shuttle service was unexpected and helpful, as that wasn't offered at the dealership we bought our vehicle at. Overall, very satisfied. As far as sales, I have family that have bought several vehicles from Ed (6 now??) and wouldn't think to go to anyone else when they need a car. Years of great service from him. UPDATE A YEAR LATER, 11/17: Still nothing but great experiences here. In the last year we had our RAV4 to a dealership in Salt Lake twice and they were nothing but a headache, and couldn't do a basic job right (literally just filling up the washer fluid...). Having a couple other interactions at Phil Meador including one a couple weeks ago, it's still been nothing but a pleasure to deal with their service department. My wife was recently in with a grumpy toddler in tow for a relatively urgent maintenance issue, and they were conscious of her situation and got her in and out quickly; it was a great relief for my stressed wife while I was out of town. Much appreciated.

My sales guy, Casey was the BOMB!!! I live about 45 minutes away from the dealership, so he answered alot of my questions through texts. Got me approved for my truck before I even got to the dealership. That same day, I drove to the dealership and bought the perfect truck, even with the limited inventory! Casey and Ed (financing) both stayed late to take care of me. Thank you both so so much! I will continue to refer others and go back for my own car purchases :)

We recently purchased a car from Phil Meador. This is our second time of purchasing a vehicle with these guys! We have loved the service and help that we have gotten from them. Our sales person this time was Andrew Hall. He was nothing short of amazing! He was patient and answered tons of questions for us. He did not pressure us in any way. He was so willing to work with us that he even came in on his day off to help us because we are from out of town. He was fun to work with. He had an amazing sense of humor. When we met with the person from finance, Chris Whitney, the knowledgeable, helpful and friendly service continued. We chose not to purchase locally and went back to Phil Meador on purpose. It was worth the short drive to save money and get treated like a friend! The follow up has also been phenomenal. I recommend Andrew & Phil Meador to anyone interested in purchasing a new car!

I'd been searching for a new Tacoma at several dealers in the Pacific Northwest and on a whim, I stopped in at Phil Meador to price check some of their competition. I was blown away with the level of service these guys provide. My salesman, Keenan Brune, patiently worked with me viewing dozens of vehicles, making sound recommendations in a NO PRESSURE environment. Keenan was extremely knowledgeable about the trucks we looked at, and even after several months of research, he shed some light on things I didn't know about. He worked hard, on my behalf, getting the best possible deal on my trade and an amazing price on the vehicle I was looking for. Michael Fernandez handled my financing and I was very impressed with the deal he was able to put together for me. My options were thoroughly reviewed and I was in the know on every charge and financing option I had available. I've never signed paperwork with more confidence-- best car buying experience, from start to finish, hands down. These guys truly care about their customers and are looking out for your best interest. I didn't expect to be driving away in a brand new 2017 Tacoma, but I am extremely pleased with my decision and the experience I had at Phil Meador Toyota. I would highly recommend working with Keenan and Michael on your next car purchase-- I know I will be.

Really do enjoy the environment here nice friendly people. I also love the shuttle service they provide to offer a convenience to customers. Even if you just want an inspection you can use the shuttle service. I believe these guys to be pretty reasonably priced and very efficient. I have had a lot of work done on different cars and trucks.

Jesse Howell was excellent to work with. This is the second truck I've bought through the PM family of dealerships. They didn't try to jerk me around or drag out the process. I went in thinking I'd probably walk out 15 minutes later, but 15 minutes later we had a really fair deal that saved me from driving to SLC. These dealerships really do seem interested in satisfying customers.

Our sales representative, William Roth, worked very, very hard to get us the vehicle we wanted at a great price. He was knowledgeable about the vehicle and really made our car buying experience exceptional. Will was unfailingly professional and courteous and we cannot recommend him highly enough. The car was detailed impeccably and it was nothing but a pleasure dealing with Phil Meador Toyota.

Thank you April for going out of your way to make our Rent a Toyota experience fantastic. Coming in on your day off to save us a trip was above and beyond and you never even questioned the thought of it, your service was outstanding.

William Roth went above for us to find the exact 4 runner we wanted. He was quick finding and having it transferred so it was available for us to buy within a week. We also really appreciated having a full tank of gas and a washing done on our other Toyota we purchased from him a couple of years ago. Was a wonderful experience would use him again to buy another vehicle.,William Roth went above for us to find the exact 4 runner we wanted. He was quick finding and having it transferred so it was available for us to buy within a week. We also really appreciated having a full tank of gas and a washing done on our other Toyota we purchased from him a couple of years ago. Was a wonderful experience would use him again to buy another vehicle.

One of the best buying experiences we have had. Jameson in sales is the best. He cares and listens. He made the process quick and easy. Mike in finance made the purchase side quick and hassle free. It was a great experi nice. Highly recommend them

Eric at Phil Meador Toyota was very personal and kind. He made the process of buying a car very personal. He was concerned about exactly what we wanted and helped us find our unicorn of a vehicle that we were looking for.

Highly recommend this dealership and Jesse! He is great to work with. Easily one of the nicest salesmen we've ever worked with. After a terrible experience with a Toyota dealer in our own backyard, we worked with Jesse down in Pocatello through texts and phone calls to get the vehicle we wanted without a hassle. It was well worth the wait and the short drive to pick up the car. Cannot say enough good things about the honesty and integrity Jesse brings to Phil Meador. Glad to hear he got Salesman of the Year, too. It's well deserved.

Highly recommend this Toyota dealership. I had trouble with my windshield washer fluid, which seemed to be frozen, while traveling through Pocatello. Called the dealership and spoke with Kim who said to bring it by. When I arrived, I was in the garage within 2 minutes and had 3 technicians working on it, including Kim. They suctioned out some fluid and added a Deicer which took a while to work--about 6 hours--but eventually solved the problem--at least for now. It's only 11 degrees here in Pocotello this morning. When I get back to Alpine, Wyoming and minus 14 I'll need a warm garage and a hot blanket for my Prius V!

What a pleasant car buying experience! Called about a 4Runner I found online and was assisted by Eric Cheney. I made an appointment to look at the vehicle and when I arrived, Eric was at the door before I ever entered the building. He displayed patience, honesty and humor throughout the entire buying process. I did not feel a minute of my time was wasted! We were so pleased with the certified used vehicle and the service we received, we went down a week later and purchased a Tundra from Eric also. After the sale, Eric also helped us with purchasing accessories for our vehicles, and was just as attentive as he was the first time we met. I have experienced a lifetime of pushy car salesmen and "credit bombing". If you want to avoid that, just go down to Phil Meador Toyota and ask for Eric.

I was very disappointed in the way the salesman and the sales manager did business. It was almost like they wanted us out the door. They low balled us on our BMW Trade in and didn't even try to work on numbers with us. I have never been treated so badly when purchasing a car. I will NEVER Purchase a car from Phil Meador. They need to figure out what customer service is really about.

Good people. Bought my Tundra here. Very satisfied and no hassle. Upgraded their review because the follow up service is amazing. They really do go the extra mile for you even after your purchase.

The Best place in Pocatello to buy a New Car & Certified Used Cars. Best Customer Service and Prices!

If you need help with parts, find Kelly! I needed some advice on what to buy for my tundra and he knew exactly what I needed. If Toyota didn't carry the part he would call around to local part stores to help you find good prices and what is equivalent to Toyota quality. Overall great experience and friendly staff.

Had one of the most pleasant car rental experiences of my time. My vehicle was in the shop longer then expected and the customer service rep was very patient, understanding and overall great to work with. Would definitely recommend and they'll certainly have my business in the future! 🥰

Holy cow these guys are rock stars!

I was traveling through Pocatello from out of state and suddenly had multiple warning lights come on. I stopped into Phil Meader Toyota and they quickly diagnosed the problem and got me back on my way. It is the best service I have received at any dealership. I definitely recommend them.

They were good to work with. Will definitely go there again for maintenance.

The Service Dept is absolutely outstanding! Every single employee there from the Greeter, the shuttle drivers, to the techs and people behind the desk have truly gone above and beyond to help fix an issue with our vehicle. Kim has worked closely with me to help mitigate the issue with my truck and has even called to follow up with me and be sure everything worked out. As I said, the whole staff is phenomenal I would be remiss if I didn't take a moment to give a massive shoutout to Kim...he far exceeded my expectations and genuinely cared about my family and I having a safe vehicle. In the words of the great Will Ferrell, "You're my boy Blue!" Thanks to all the staff at Phil Meador...you guys are awesome!

Good, quick service. I've never had any issues and they have worked well with me in multiple situations. I bought my tires here and got a flat about a year later and they repaired it for free asap. I also lost a hubcap after a tire rotation and they covered the replacement as well. Additionally, I like getting my oil changed here for their multi point inspection and the customer service does a good job breaking down the inspection and explaining things.

In house financing is amazing. They beat every local bank by 6 to 12%. Mike Fernandez made this car buying experience a dream. I was always under the impression that buying from a dealer was not a good idea. That I would be taken advantage some how on the price. I have a whole new outlook on vehicle purchases now. Give these guys a try.

Friendly service. They did say they washed the car when they clearly did not.

Keenan Brune was very responsive to our needs and desires. He was very professional and knowledgeable on available inventory. We felt like we were appreciated as potential buyers and were listened to. We were heard during the negotiation process and are very satisfied with the deal we were able to make. Mike in the Finance Department found us a loan "rate" lower than we expected. Brandon treated us with respect, was honest and straightforward about what the dealership could and couldn't and would and wouldn't do. Overall our experience in trading cars at your dealership was outstanding. Best car buying experience ever! AWESOME staff!!!

I feel like the customer service is rough with this place. I bought a car, was told things would be done and I have to keep calling to get things done. No one calls you back, no one communicates anything, and they promise to drop prices and then "move fees around". I was given less than half of what I paid for a car I bought from them and traded to them because of the things that were on it when I purchased it. My sales person made a lot of promises that have not happened. I have purchased two cars here and probably will not ever come back.

Best experience I have ever had at a car dealership service department. I was greeted with a smile, the service was prompt, the service advisor informed me of items to be aware of, or addressed in future visits. AND my dirty car was washed and vacuumed. Wow! And on top of that, a rear seatbelt was stuck and the advisor was able to free it without charging me. I was so grateful. I let everyone know of the great experience I had at the dealership.

Took in a used prius key fob for programming and was told when I dropped it off that used keys sometimes don't work. What's really the case is that they can't program a used fob, but they are happy to charge $60+ to attempt programming the fob and then afterwards inform you that only locksmiths at able to reprogram a used fob. I blew $60 on a service they knew would fail from the very beginning. If you know you don't have the ability to do a job, don't take it. I'll be seeking service elsewhere in future.

From the time I was on the phone talking to Will about a car we were interested in until we signed the closing papers with Chris our experience was extremely positive. We are from MT, we had peace of mind before we even took the trip down to look at the car. Will was very helpful over the phone answering all of my questions. We quickly set up a day to come down, look and take a test drive. Chris found a better interest rate than our local bank and meticulously went over all forms. Will answered our many questions during our test drive and then reviewed the features of the car again before we left for our two hour drive home. Our experience with Phil Meador restored our faith in honest dealerships.

No need to go any further for a great dealership with great sales and service staff. I've been taking my vehicle there for service for years and have always been given honesty and quality work from the service department. We recently started looking for a new vehicle and Andrew Hall in the sales department has been wonderful. He listens, give options, answers questions and provides a comfortable and informative atmosphere to really find what you need. He never once pushed us to purchase something we weren't ready for, and he renewed my faith in car salesmen. If you are looking for a new car, no need to look any further than Andrew Hall at Phil Meador Toyota!!

Like Everything about this place! Our daughter bought a car last year from this dealership. (Casey) & recommended to us in return. From the test drive, to the offer, to settlement & through finance. (Thanks Mike) They answered all questions timely & professional. Want to build a home town relationship. Come see these guys!

This was the second vehicle the my wife and I purchased from Phil Meador now and will most definitely be back again. I loved that there was no pressure about what vehicle we should purchase. We were shown exactly what we asked for and for that I am grateful. Our salesman Clayton, could not have done anymore to make us happy. In fact everyone there treated us awesome! Thanks for making us feel like we matter. Sincerely, Tom and Jeannette Long.