PFFCU - Police and Fire Federal Credit Union Ridge Ave, Philadelphia

A good place to get money and borrow money and open up a account real reasonable rates

My experience has been the worst and from reading the reviews of other valued members i see they have had issues as well. My mother past away and the end of June I called to see what I needed to do to get access to the funds in her account. This account has less 5han 4000.00 I was told that I either needed a letter of administration or letter of executor. Keep in mind my mother's account is under three thousand dollars. I schedule appointment with probate Court which was in August and paid for the letter of administration. I go back to the bank and I am told that I need a copy of death certificate and a copy of the funeral bill. Have no idea how much her funeral cost was a factor of her account. I needed to deposit a check in her account to be cashed so I did. I come back to the bank for the second time now I don't need the letter of administration but i had received another check and deposited in her account. I went back to the bank after the check cleared to close the account gave them copy of death certificate and funeral receipt and letter aof administration and was told I had to open up an estate account. Also that I did not need the letter of administration which I paid 281.00 for and if I just would have given them the death certificate and funeral receipts that would have been enough.. Since I gave it to them I need to open up an estate account and they want my social security number. I have to deposit 5 dollars of my money into this account get an ein number that they will fill out for you then they will put the money into the account. This is just the start I can go on.

Love this bank but the ATM on Henry Ave NEVER works. Every single time I go it either cannot dispense cash, cannot accept cash, or is just straight up out of service. Fix this please!!! You're not open on my ride to work and the ATM is not by the street, so it's a huge inconvenience to come here, park, walk to the ATM and find out it won't do what you need it to!

They're a professional friendly staff from top -bottom they can answer all your financial questions & concerns . They're all wonderful!

Great customer service. Clean. Friendly. Speedy service!

I worked with Helen Wong and her customer service was truly amazing. Ms. Wong and The Police and Fire Credit Union are examples of how banking is supposed to be. They are truly the standard for how to handle people and their finances should be handled. I felt like a person which is all I want from my bank. Amazing.. Just Amazing..

My worker was very inform in her job. She helped me with my problem that I had called the main office with in March and was told a different way to handle my problems. I am very pleased with my worker advice and understanding. Thanks MS Grraldinee Bailey I

Worst bank ever. If ur a nonmember and try and cash a check they treat you like dirt and like your a thief trying to steal money. Especially the one woman who sits back at the desk being window 7. The worst woman I ever dealt with. What a witch.

This credit union cares about its members and will explain anything you want to know excellent experiences with them

Everyone at this bank are really nice people and you don't has to wait long for anything