Pfcu Branches Snyder Ave, Philadelphia

Place is weird they have one atm in the whole spot and it’s outside with just cameras as security ,shi crazy you gotta look over your shoulders if you deposit money or withdrawing like why not put it inside the building

I have a checking account, a savings account, a line of credit and a loan. I have been a customer with this bank for over 10 years and I deeply regret all of the time that I have wasted with investing my money in this terrible financial institution. I have a tight budget and pay my bills down to the last dollar. I live paycheck to pay check so I cannot afford for any miscellaneous charges to hit my account. Beware! This bank does not like to waive their bank fees, so you're on your own if your account ever goes negative. I had an unauthorized charge to my account because a credit card payment tried to hit my account twice. I called PFCU customer service and they wanted to charge me $15 to place a stop payment on the charge but wouldn't budge when I asked to have it waived because I am the one being inconvenienced! You want to charge me to protect my account from a transaction that I didn't authorize!? I'm calling to dispute the charge because I don't want to spend any extra money period! I get paid bi-weekly, and I expect to have my acct balance left in tact until I get my next paycheck. The credit card merchant has agreed to refund the $129.50 charge, but you won't place an immediate block to prevent another auto debit of funds out of the acct unless I pay an additional $15!? Whose the scam artist here!? They have a policy, if you caused the issue, they say there is nothing more we can do. I have worked at First Union, Wachovia Bank and Wells Fargo through all of those bank mergers for 8 years and the first thing that I've learned is that there is always something you can do, and to always try to go above and beyond for your customer. In this case I DID NOT cause the issue, but providing the highest level of customer service to protect my account was not even a priority unless I paid them. :( After my loans are paid off I am closing my accounts. I am posting this on every pfcu listing because that is how angry I still am!

Poor service website barely work free atm never works and tellers are rude and not knowledgeable. Definitely looking for a new credit union

Appointment Was At 9:30 Stood In Line & People Who Appointment Was 10:15 Went before me. I finally get into the beach had to wait again & noticed a lady that was behind me who didn’t have a appointment was serviced before me and we both were just getting a debit card! So my first and last time at this office. They serve people who don’t have an appointment first .... so It’s Best If You Just Go Making An Appointment Is A Waste Of Time

Never any problems at this bank. Hardly ever have to wait for a teller more than a few minutes. And you can't beat being part of a credit union. Steering clear of the big banks stealing tax payer dollars

Free atm is never working. Ever.