Peoples Bank Columbia Ave, Munster

I've been needing some really complicated approvals and authorizations from both retail and wealth management recently while I work on funding my education and moving overseas. Peoples Bank has been a welcome relief from dealing with massive government entities and big corporations throughout this process. Navigating things like this can be especially difficult and stressful, so I can appreciate how friendly Peoples Bank has been to my situation. I'm never put on hold. They always listen to my concerns and make sure they're giving me exactly what I need. I'm able to talk to the same officers and staff every time I call, and they know exactly what my situation is. It's so important to know other people are taking an interest in my situation and keeping track of what needs to be done. They follow up with me promptly, and things are taken care of in such a timely manner. I'm often waiting hours, days, weeks for follow up with other services, and I speak to a different agent every time. Peoples Bank has been consistent, competent, and caring every step of the way. I have been a customer at big banks. Banking is never easy, I get that. It can be complicated and stressful. But other banks gave me the feeling I'm on my own. If I hit a wall, I was sent away, told to come back when I figure it out. It was impossible to call branches directly and speak with the officers who handled my case, so I had to call 800 numbers or try to work it out online. At Peoples Bank I have relationships with people I trust.

Just paid off my 20 yr mortgage w peoples bank. I had a problem early on in my loan and that seemed to put a red check next to my name to call me or send unjustified harrassing letters. I was in a car accident in oct 19, i missed Novembers payment because I had a bad concussion and couldn't figure stuff out. I decided to take the ding on my credit, and pay the 2 months by the end of Dec. At Christmas I received a letter and a pamphlet saying they could foreclose at any time. I had a massive anxiety attack. This bank truly doesnt care about you. During the height of the pandemic April/May I REPEATEDLY called Don and his boss. I left messages, &with the receptionist also, And to this day I have never received a call. I was told there was only one person working and to leave a message. But when I owe money they call me left and right. (This did not occur that often. Maybe every few yrs i was late a week or 2.) Don always has time to leave a message inquiring when I'm going to pay. They do not work w you if you have issues. Their attitude has always been, "just pay what you owe. No help here." Last month I left an incredibly rude message for Don and told him to never call me again. Only thing he has ever done on my benefit. I have no regrets. They wouldn't return my calls during the pandemic... They charged me a fee to close my loan. They wanted every drop.

completely unreliable bank i always have some sort of issue using my card and never have any help completely horrible bank. Cant pay any of my online bills because there is some sort of issues with my card. Go to a different bank this bank is terrible. I cannot express enough how many complications i have trying to use MY money.

Have personal accounts and business accounts with this bank, have never had any issues, staff is always kind and courteous

Have always been very helpful with excellent services

Used to love this bank. After recent years lost some money here and there from unexpected fees to errors in deposits. Doesn’t seem like they have any care for their customers anymore. It just doesn’t feel like the same bank as before.

This by far the worst bank and people to deal with. If you need to do anything with them they are the most unprofessional people to work with. They are only on their schedule and no one else. I would recommend for you not to waste your time with them and to go anywhere else possible

Worst service ever.. I got pre approved for a loan. It took 3 mths for them to tell me, i was denied. The lender was not knowledgeable at all. He did everything backwards. I would not reccommend this place to ANYONE!!!!

Absolutely would not recommend coming here. Staff is under trained which always leads to slow service and complications. I will defintely drive out of my way to avoid coming here

Horrible, inattentive and rude service. Worst experience with a bank.