Fifth Third Bank & ATM Calumet Ave, Munster

Gabi ran my credit and couldn’t get me a increase on a credit card I’ve had with 5/3 for 4 YEARS !!!!!!! My limit has been only $600 for those 4 years and she told me I could get either A get a increase on my existing card or B get a new card with points back. Obviously the new card sounds like a no brainer…. She called me the following week just to say I didn’t get approved because I need 4x pieces of credit and didn’t bank with them….. I have 3x… 2 auto loans and my 5/3 cc…GEESH would’ve been nice to know before you ran my perfect credit for no reason 👍 thanks gabi for not even trying….. a complete joke

Worst branch. All of the women are rude and have an attitude. Reality check, you can be replaced in a minute. There are plenty of people with customer service skills that need jobs. I'll take my business elsewhere if Fifth Third doesn't care about its customers.

I love that bank. The lady who we talked to about opening a account was very professional & helpful.

Staff is always friendly and helpful. Short lines, quick service. No complaints here

The first time I’ve ever had a bad experience at this branch. I waited in the drive thru line for 25 minutes before having the chance to get help. When I got to the window, I asked if they were understaffed and the teller said no. Instead of her explaining what the problem was the teller pushed me along and said “how can I help you” with an attitude and smirky tone. She took my request. When the manager came up, he said they have 5 tellers ready to help and the car in front of me had 8 transactions to complete. Now, either tell the customer to make an appt inside or only take so many transactions at a time. That’s way to much work to be done in the drive thru. The purpose of a drive thru is being quick and efficient. The manager also said the bank wasn’t open to appts (even though it said appt available on the door). I always go to this branch for help but from now on may have to look for another. Side note. This could have been easily avoided if the ATM was working but it was out of order. Munster fifth third do better

Love the Munster bank! The tellers are very helpful and nice. The office personnel is even nicer & very helpful! We Always go to this branch !

The bank is decent, but they could use some more help in the lobby during peak hours.

Small branch which seems to be under staffed during peak hours.