People's United Bank Buckland Rd, South Windsor

I hold multiple accounts at People’s bank, and have done so for over 20 years. Last week I went to the bank to initiate a wire transfer was directed to meet with the manager. The manager was disrespectful and rude. He acted inconvenienced and suspicious, and didn’t offer me a seat. I was asked how much money I wanted to wire. Then I was asked how much money I have in the bank (rather than looking it up himself). I was asked if I’m a US Citizen (again, I’ve had accounts for over 20 years, and what is the relevance?). I was asked what I do for a living. How is that salient? I was asked if it is for an International transfer. (No, but he kept making assumptions). He asked what the money is being used for. (None of his business). Wanted to know if I’m using it for investments, and asked further personal questions about how it’s being spent. He seemed annoyed that I didn’t have my account number memorized, sighing when he “had” to look it up. Once he learned that the money is being used to purchase a house he asked further prying questions about it. The entire interaction from beginning to end was unprofessional and patronizing . People’s Bank really needs to do better.

Given the current circumstances, our experience was great! Me and my father came through the drive through to add an additional signer on our account, and we know there’s lots of paperwork involved but Kasandra Torres was great! Very happy spirits considering we put her through quite a bit of work. Thanks so much kasandra! Definitely made the long wait in the drive through worth it. Will certainly be asking for her help again in the future.

Thanks to Rob /Robert for communicating with me effectively and being so pleasant. You honestly made my day everytime we spoke, you are Knowledgeable and is an asset to the banking industry.

I requested to talk to the Manager, Jennifer, but she doesn't seem to have time to talk to a customer. That's totally unacceptable.

Atm machine has been able to print receipts for months ... unacceptable business practices

With the changeover from United Bank things are a little slow but over all the staff is very courteous.