People's United Bank Main St, Bridgeport

Found out this morning after trying to pay a doctors bill that Peoples had stopped offering HSA's and that my HSA account was being handled by an entirely different company. I opened my Peoples App and the account was just gone. I called Peoples and they gave me the phone number for the new company that now owned my account. My Grandmother was with Peoples before it was Peoples. She helped me open my first account with them in the 1990's. Once married, my wife and I had 5 accounts at Peoples. I am shopping around for a bank that can better serve my needs as this situation just solidifies my worries about the M&T merge. With the amount of junk mail that I receive from Peoples, I have no doubt that I likely threw out any info about their handling of my HSA if it came by snail mail, but I revolve my finaces around their mobile app and still had NO CLUE they were doing this. Some kind of message or alert in the app would have been great, aside from going to pay a bill and being declined and then signing in to see that my account was just gone.

Always polite, professional, and courteous.The tellers handle your business with diligence and in a friendly manner.I do all of my financial business here!

The worst bank ever. And this is coming from a business. You’re better off going anywhere else

I've been a customer since the early 90's....had my paycheck deposited regularly. Later, I had all of my travel expenses direct deposited. With covid crisis, no more travel - no more expense deposits. They started charging $25 A MONTH to keep the account. On line - I asked what was going on - they said I didn't keep enough in the account. Went to a branch and said I'd like to close it due to the high maintenance fees (silly me- I thought they would care). Nothing. I closed the account along with my overdraft loan account. Pretty disappointing end to a 30 year banking relationship.

Horrible customer service. Took all my money out of my account. And I still haven’t gotten it back.

They have high fees (and they increased without warning) so I decided to move my business elsewhere. They were somewhat rude and extremely unhelpful when I tried to close my HSA account. Part way through the process they suddenly request a notarized signature even though that wasn't on the paperwork given to me. So I opened a credit union account and asked the credit union for help. My credit union had trouble with the forms, wrong fax numbers on the forms, etc. My credit union rep told me she certainly understood why I was getting frustrated with People's. Eventually it got done, and I was out of this nightmare of a bank. But it was probably three weeks. Help yourself out; avoid this bank if you don't like high fees and poor customer service. Oh and my employer used this bank too, but they got frustrated as well and changed banks. So it's not just peons that get treated poorly here. And they'll charge you an high fee to boot.

Everyone who works at this branch of People's Bank are truly amazing. Every time I go to the bank, they are always so happy to see me and they ask me how I am and they ask how members of my family are doing. They truly care about me. They always go out of their way to help me. They were even there for me during the pandemic. I am honored to have met all of them. They are like family to me. They are always very helpful to my clients and they always go out of their way to help us. I highly recommend going to this bank. You will be treated like royalty.

After a complaint which I submitted to a state/fed agency, PUB stepped up and helped. TY. Can't say that my attorney was great or even good. Less than a 1 rating. This "bank" has dragged its feet for months on the simple closing of an account to settle an estate. Our attorney has stated that they are a nightmare.

I sent court papers, death certificate(twice) to People's to close a small, joint checking account of my deceased husband and me and to transfer that money into his Estate account set up by the Probate court in the state where we both lived and I continue to live. People's has never complied or sent me any communication regarding this matter. Now I must take further legal action through my attorney, costing me more money. So tell me about their great customer service.

My son received a gift card (Master card “perfect gift”) for his birthday. As the value on the card was unfortunately not used up within one year, we unknowingly incurred “maintenance fees” that completely wiped out the value of his gift card. This bank stole the money from my son’s gift card under the pretext of $3/month “maintenance fees”. You’re doing anything to maintain these cards. I am utterly shocked and disgusted by your actions! Never in my life have a received a gift card from a company that acts this way. You should be ashamed of becoming rich this way, by stealing from kids’ gift cards!!!