People First - Bethlehem 8th Ave, Bethlehem

Amy was excellent when answering all my questions via email after I applied to refinance my car. She was friendly, timely, and knowledgeable. I met Katie in the office to sign the paperwork. She was organized and ready to go. She was efficient and thoroughly answered my questions and explained their services. Excellent experience. Highly recommend!

Lacking horribly in customer service. Anytime I need to get a hold of a representative by phone at my local bank I’m on hold for at least 10-15 minutes, sometimes longer. Really inconvenient if you need to speak to a rep urgently about your account. My debit card had a charge limit (like most cards do) and I needed to extend that limit. In order to make a simple transaction I had to call my bank, and it took 20 minutes on hold. I just ended up driving to the bank to withdraw money. Useless customer service.

Absolutely easiest loan experience ever! Katie was incredible. Answer all my silly questions and made the process easy, smooth and truly enjoyable!!

I always experience great customer service

Wish I could give zero stars. Late fees without even sending me an initial bill. Threatening to ruin credit. Asking for all sorts of information I’ve never been asked before for a loan. Honestly has been one of the worst experiences I have ever had.

i wish i could give it 0 stars. Was on hold for 20 minutes only for the woman Darlene to just hang up on me. Called back and CANNOT get a human on the phone. Currently on hold still. Get it together. There is ZERO chance you are this busy. Your automated call system is awful. AWFUL!

Why can't I leave zero? Can't get in touch with anyone on the phone but they will spend your whole time waiting on hold to sell you their products!! Between this and the constant flow of junk mail selling additional items I'm done. People First is the most rediculous name that could be given to this travesty of a bank.

Katie was a great help! She explained everything very well regarding my auto loan and the process was very easy and simple.

I've been with this bank for 20 or more years. I've always had my ID scanned to the system. Today I go to the bank and they ask me for the last 4 of my social. I asked why and she said that I am new to her and it is a large amount of money. Same amount that my check is every week. Call to speak with a manager and that didnt work out well either. I'm moving my services!!! Customer service in the world today is rediculous!!!

As a customer, I have been made to feel as if I am asking for some great favors while using the very inconvenient drive thru service on numerous occasions. I have been told I can not send to many checks through for deposit, I've been told that I am unable to receive the change I am asking for because it is to much, (bills) I have been told that sending the tube more than once is not allowed due to the fact that it will hold up the line and be an inconvenience to the other customers. As I sit there, the customer they are currently supposed to be servicing, and made to feel as if I am demanding some forbidden request. I would not recommend this bank to any one who values their time, as well as dignity.