PENNYMAC South Lake Ave, Pasadena

Already being a satisfied customer of PennyMac Mortgage Services, I applied for refinancing of my mortgage. The entire process was smooth sailing. As soon as I submitted my online request for refinancing, their loan specialists got right back to me. From the beginning the communication was exceptional - I received phone calls and emails from the team on a consistent basis informing me of my application status. The entire team was professional, courteous, and genuinely interested in coaching me through the process and letting me know what to expect and when the refinancing would finalize. I especially appreciated that the Closing Team Specialist I was assigned to always called me at a time convenient for me to speak although we are in different time zones. The specialist walked me through the entire process to make sure I understood and reviewed all documents with me before I signed off on the closing documents. Finally, the entire process moved quickly and efficiently. I would certainly recommend using PennyMac Loans and I would call upon their services again if the need arises.

The process was so much quicker than expected-about 3 weeks. All of the loan officers and reps I spoke with were very professional. My questions about the fees, points, and closing were clearly communicated and answered promptly. I started working with another company in June and as of September 1, still had not closed. I decided to give PennyMac a call. It was definitely a pleasure working with them. Thank you Tate and Rene!

PennyMac made refinancing our mortgage so simple. The process was streamlined, quick and efficient. The customer service we received was fantastic . . . Edna was a gem! She provided us with weekly updates on where we were in the process and answered all of our questions. The notary we met with to go over the final documents was professional, thorough, and also wonderful to work with. Couldn't have asked for a better experience! Thank you!

Great experience. Online portal to load requested documents was easy to navigate. Streamlined process. Great communication. Closed within estimated timeline. I would highly recommend that you consider PennyMac for your future mortgage needs.

Wanting to refinance and having being solicited by others to refinance I wanted to stay with PennyMac . The entire process was extremely calming with questions being answered and online forms that are walked thru start to finish . I highly recommend PenyMac to those looking to refinance and their refinance team will proactively get the job done and help every step all the way to closing !!!

So far the worst experience as for a refinance goes. Started the refi back in October 2020 and still have not signed closing documents. Loan officer says 2.5% is the lowest I can get. When I put my information on the PennyMac website price of home, how much I currently owe on the loan and my credit score which I put in the good category which is lower then what my actual credit is and that I’m looking for a VA loan. The site offers a 2.289% offer. Secondly I have been notified by different notaries to schedule a time for signing closing documents each time that appointment was canceled because they never received documents on several occasions...the one time I didn’t sign was because the numbers did not match on the loan so I did not sign and it ends up it was a failure on my mymac team to notify me of the changes. If I could give 0 or even a .5 a star review I would. I bought my first home as a short sale and closed faster then this refi. Also the one excuse I get is Covid which is not a valid reason anymore. I hope people read this and notice all these offers are click bate and never trust these big name mortgage companies. I’m jumping ship first chance I get from them as my mortgage company. (Might even be in a week or so).

Pennymac has been good to me. Imelda was very helpful with my refinance. She got me a loan approval and a lower rate so now I can pay off some debt and finish some projects around my house all the while saving a few hundred dollars a month. Thank you

We are very happy about the great home refinance experience we had with PennyMac. The customer service was excellent, quick and efficient. The electronic system is very well integrated and highly intuitive. We were able to close in a short period of time. The loan specialist was readily available to answer our questions and provide guidance whenever needed. We have started recommending PennyMac to friends and relatives.

During our home refinance process, we experienced a quick and accurate process. Nancy was amazing to work with and knowledgeable about the process and product. She maintained consistent contact with us all the way through up through closing. We were very pleased with our outcome and appreciate working with Penny Mac. They are extremely communicative and professional. Thanks for a great experience!

I had a great experience with my PennyMac home refinance. They made the process quick and easy and explained each step along the way very clearly. I would recommend them with great confidence to anyone who needs help with the home loan process.

I am truly disappointed on how this company treats their customers I was lied to over and over. I was given offers that were totally false. First with the money back issue per fha guidelines mentioned by Mr Eddie Machuca later to find out it was not an fha rule to have a maximum of 350 at closing but a sales tactic to confuse the customer. Going through the whole process of over 60 days setting a closing day and then your company finding an issue on my title after I complained. I was given another offer by your manager Machuca and the loan officer Brianna witch is now out of the picture due to fha guide lines witch I have saved on voicemail. I was treated like a total trash instead of a customer. I have all the emails on the failed promises.

Few months back I asked if I could refinance our mortgage. I was waiting since then and almost lost hope for approval. But recently it was approved and I am so thankful to Andrew Mortenson PennyMac Loan Services and his team, as well as Merill for helping us through out the months even though there's this pandemic going on. Thank you guys for your patients you guys made it happen. God bless!

I refinanced my loan with PennyMac. They were timely, fit into my busy schedule, and patiently answered all my questions. It was a smooth process and I never had trouble getting ahold of someone by phone or email. High marks to the team!

Process for a VA streamline ReFi was very smooth. Delivered everything as promised. Didn't try to do a bait n switch on rates. Closed a week earlier than expected, which was great. I had my original loan for 5 years before the Refi and never had to call them with an issue. Straightforward business.