PenFed Credit Union Windsor Center Dr, Windsor

My service rep was very helpful, but the good news ends there. Going through the underwriting process was difficult because their website is not intuitive to use. Even when I upload required documents, the underwriter does not see it until I call her. This was a pain. After getting the mortgage, what I hated most was constant bombardment of mortgage insurance. They send out countless fliers that are deceptive. It just says this is urgent and important time sensitive information from your lender, please call us, without telling why. It's to sell insurance. My other mortgage company does not do that. After I hang up realizing the sales, I get nonstop calls back saying they're returning my call because I was interested insurance. I never was. I simply returned a message that said urgent. Completely annoying. Stay away. Their rates are average. Not worth the headache and hassle. I've had a much better experience with my previous lender.

Don't bank here. Horrible customer service. They don't do money orders. I gave them a year. After experiencing a far superior credit union before I moved into New Jersey, I'm moving on.

Very fancy, and Schmancy too. :) I have an older PenFed credit card product that gives me 5% back on gas. Been using it for about 10 years now.

Safeguards are lacking to prevent check fraud. After years of dealing with this institution, criminals were able to get large amounts of cash from our accounts and getting your money back is difficult. Search diligently for a bank with better security.

Worst customer service…..I would pay an extra 2-3% on a loan rather than ever come back to this company. Simple and basic stuff like their document upload system is awful; employees are below average at best, and all I did was fight and fight and fight as their upload systems failed and their loan officers were lazy and incompetent. Worst experience ever; would never recommend to anyone, not worth a good rate.

I cannot recommend them highly enough. From the pleasantness of the representative, to the competitive rates, to how easy it was to handle it over the phone, and I don't think the whole process lasted more than 20 minutes.

As a Contractor to a Leader in Defense Department Consulting, I was given a PENFED VISA for all Chargeable Expenses (Airfare, Car Rental, Hotel and Meals ). I submitted my expenses with detailed explanations and the Consulting firm paid all of my charges. The Senior Partner left the firm and I and PENFED are in conflict. I DO NOT owe a Dime and a Collection firm is 'ILLEGALLY' hounding me ( Security Credit & Glass Mountain Capital. Awaiting appropriate resolution in my Favor near term after a constructive and professional conversation

Penfed is excellence in banking, they offer amazing financial products and services and low interest rates especially on new and used vehicles. But my all time favorite penfed product is the money market certificates , join today. Ive been a member since 2007 And base on my experience with penfed , i have made it my one stop for all banking needs. And you should too.

Place is a joke all the locations and over the phone customer service. Never can get a hold of their fraud department. I work odd hours and they close at 459. Save your time and money and do not open accounts here. Held on to deposit for 3 months

Do NOT apply for a loan with these people. And if you don't believe me or the others here, just check the Google reviews for any PenFed in any town/city near you. Their advertised rates are OH SO TEMPTING, but DON'T DO IT. They are misinformed, will do a hard credit pull, then be unavailable to finish the process, leaving your credit dinged. Why? Simple. Their business model is NOT to be a premier government/military member-driven lending institution, but rather scam business doing the bare minimum to profit itself. How? Simple they promise competitive rates and ambitious closing dates/costs for their credit cards/loans. They do a hard credit pull. They tell you that they need you to open up an account with a minimum deposit. Then they ghost you like your favorite dating app's true love. Sure they'll pop in every week or so to tell you they need just one or two more documents. Then they'll ghost you again. Now you're being breadcrumb'd. And then you pass up other more reasonable offer from other more reputable institutions bc you're afraid of another hard credit pull or their rates just aren't as unbelievably low as PenFeds. Weeks turn into months and now you've go nothing but a trail of frustration. Meanwhile they have duped THOUSANDS of people into depositing $5 into their virtual vault and are bragging to new suckers (and government regulatory agencies) that they are solvent, with growing numbers of new members! How do I know? I'm heading towards the 6 month mark on a VA home refinance and have heard every scam excuse for "delays" on setting a closing date. "The underwriter needs this or that." "That last form you sent us 2 months ago is now out of date, can you send us a new one?" "We need you to get an official form from this institution." "We need a statement from your retirement account." "We need to re-verify your employment again." "We need your insurance information updated again" All the stuff that is THEIR job. If you haven't dealt with them, save yourself and only use their low rates to have a reputable institution match it. If you have already been burned, file a complaint with HUD, FDIC, and/or CFPB. In some cases, you may even want to go to you state Attorney General. Good luck.

The customer service representative was attentive and ensured he understood my needs. He anticipated my requirements and found ways to help me. He was very helpful. The best banking experience ever!