Pekin Insurance Court St, Pekin

Complete cons. Paid an auto loan off early so they owed me for the extra on the life insurance of the loan. They contacted me about it. I get them all the necessary paperwork showing the payoff date. The paperwork shows a 0 balance of June last year, the last line just shows the day i had it printed to send to them (March this year also showing 0.00) Arguing that that is now the end date and their "auditors" wouldn't accept it as being before the cutoff of 01/06/22 even though it shows 0.00 since June. Waste of my time.

The biggest joke I ever seen. Please don’t waste your time with a company that doesn’t respect you as a customer. I’ve had nothing but hassles from pekin insurance.They literally go through farmers insurance you might as well buy a policy direct from farmers insurance and get amazing service, no extra ba you have to deal with, no hassle, and real respect.

Handled our claim extremely unprofessionally. Went backwards on their decision with our claim. Told us the money that was sent would cover repair cost since they went back on their word decision regarding our claim All during covid. When the check was to pay to have roof replaced and was just a small percentage to give a contractor. One claims rep in management labeled there mistake as “mistakes happen” so our home is just not a big deal? We have reached out to the better business administration as well as the Indiana department of insurance. Horrible and extremely stressful experience!!!

I have held my Term Life Insurance Policies since 1989 when our daughter was born. Unfortunately, after (30) thirty years it just does not make sense to keep these policies in force. It has been a comfort to know that Pekin Insurance would have made good on these Term Life Policies had either my wife or I had passed. It is fortunate for we Policy holders that you have remained financially solvent all these years. Great job on managing the Company!!! No regrets as a Policy holder, throughout the years. Stay financially strong for the next (30) thirty years!!!

Generally I've always had a good experience with Pekin. I feel they have good customer service. I wish their online payment was easier to use and had more options- for instance you can easily pay an already-set-bill that's due, but not easy to tell where to go to pay in to a policy or pay back a loan-against-policy. all that said, much better experiences with Pekin than many other agencies.

I had both car ins and homeowners. After 20 years I filed a homeowners claim and received $400 which should have been closer to $900. Then my next bill was raised by $500 a year. Before I found another company I had damage to my car through no fault of my own. My deductible was $500 and the damage wad only about $600 so I said I wasn't going to file a claim. 5 years later now and I looked into trading in the car. The minimal damage is cosmetic only and the dealership said no big sea they could fix it easily. Then they ran the report and it shows my car having been in a front end collision lowering their trade offer in by $1,000. I tried looking up a phone number and calling the company and could only get quote recordings or leave claim info etc. I called 3 agents before I could get a legitimate phone number. Then I got a recording they were closed for the holidays. It was Dec 26 - after Christmas. It's still a work day! What did they do - close down for 2 weeks?

Best insurance company I have dealt with in my lifetime. I have had a couple of claims with this company and my premium did not increase and I was not cancelled. The claims service was excellent. They even sell pet insurance so now my dog is protected against any expensive procedure. The people I have been in contact with at Pekin Insurance have been fair, honest and friendly.

Every company is great - as they are taking your money when you sign a policy - but what happens if you are in an accident? We have been involved in two, over the years, neither our fault. The other driver's had insurance through different providers. Our Pekin folks were prompt & compassionate, the other folks - not so much, including nationally advertised brands (who must feel it is more important to pay for field goal nets than provide customer service). A true night & day comparison.

Absolutely horrible insurance company. Avoid at all costs. They took advantage of my 90 year-old father, undervaluing his totaled car by thousands of dollars. He got so tired of fighting with them that he just gave up. One example: they said his tires had 20% wear left on them, until I showed them a receipt that all four tired had been replaced the month before. Only then did they give him full value. They are crooks. He had his entire ankle rebuilt, two major surgeries, months in the hospital, and they only offered him 25K for his pain and suffering.

Pekin is a great company. When I called them with a question for underwriting, they helped me determine what plan that was the best to choose for the customer.

This is by far the worst experience of my life. The natural disaster was the easy part of this experience. Pekin has done absolutely nothing to help me. Their agent has been trying to gaslight me the entire process (after my initial agent stopped communicating with me completely). I’ve pled up and down the chain of command for help and get further and further away from customer service or compassion every time I talk to someone new. Luckily my new structural engineer is putting a case together to get things rectified for me since Pekin has refused to lift a finger to help or even inspect some shoddy work they hired out (the company that did the work even agreed it wasn’t done correctly, Pekin didn’t care). If you care about your property or home you’ll stay as far away from this company as possible.

My contact with Lori in the Life Policy Service department today was satisfactory. I believe she did her utmost to help me. HOWEVER, my overall experience with Pekin Insurance in the past 2 years, since my mother passed away, both with your corporate office, with local agencies who are supposed to be agents for your company, and particularly with the agent who sold the policy to my parents and since my mother's passing has not responded to ANY attempts to contact him, this overall experience with Pekin would cause me to give your company zero stars if that were possible.

I got hit by one of their insureds about 4 months ago and still dealing with these guys. Every step of the process has been a nightmare. My adjuster is clearly under qualified or needs to be retrained. Not sure if he’s capable of looking at a calendar or keeping track of invoices. ABSOLUTELY TERRIBLE EXPERIENCE. Doesn’t even deserve one star.

Have had my company's commercial Policy with them for 2 years. I had 1 claim that was handled satisfactory. Unfortunately their accounting and billing system has much to be desired. Little to no communication between sales agent and Corporate when I had questions regarding their invoices. I have moved my $20,000 a year policy premium to a different Insurer and sales agency.

On Dec. 1, 2018 we experienced hail damage to our roof. Pekin Insurance was prompt with sending an adjuster and processing our claim. In March, we filed a different claim for damage that we discovered during a remodel of our bathroom. Once again, Pekin Insurance was prompt with sending an adjuster and processing our claim. They always come through with flying colors. Amy & Jerry Jackson