Pawn King W University Ave, Urbana

I took my bracelet in to get a loan. Usually if the professionalism is lacking and the store is not tidy I exit but, because of the reviews I decided to be open. Whomever was in the back was too busy to help the uneducated staff. The young lady said she'd have to do a scratch test to determine if the piece was authentic, which I've never experienced. Not only did she severely damage my property, she didn't know how to read the results. Told me my piece was gold plated. Knowing better I drove a mile away and received great service. Hopefully they will take better care of others property and train their staff on customer service and proper procedures. If I could give 0 stars I would. Update: My spirit tells me the owner has a pre typed response and doesn't care, otherwise he'd have assisted the confused worker. But in response to your reply: 1.Organize your merchandise, if it's trash it should be outside, not on the floors. 2. Train your staff to acknowledge customers when they enter and offer assistance. 3. Train staff on procedures in a, each one teach one, manner therefore you're assured they retain the information. 4. Update equipment. No-one wants to come in at obviously a trying time, surrender their property and have it scratched and stained during the process. 5. Lead by example. When a customer is present, come out of the office, I'm sure a customer would feel truly appreciated if acknowledged by the owners.

The lady who attended us looked like she did not know what she was doing. We were given a raw deal for a ring. Not to mention she also burned herself when inspecting the ring. The place seems shady.

THEY ARE A PLACE OF UNPROFESSIONALISM AND THEY DOWN PLAY YOU! I BROUGHT A 3 THOUSAND DOLLAR DIAMOND RING AND THEY TOLD ME $200 SORRY BUT ANOTHER PAWN SHOP TOLD ME 1100. DO NOT GO THERE THE 5 STAR REVIEWS ARE BULL !!! THEY TREATED ME LIKE A CRACK HEAD ! Never AGAIN !

They try to say everything is old they know nothing about anything and literally only buy a selection of things better off selling stuff on Facebook and not be ripped off

Poor customer service waited 2 hours to be lowballed and walked away

Have never had a problem till these past couple days, when the manager Brian or brandon told me one thing and when showing up change the whole story to something else. Specially when I was trying to pawn a computer that I bought from the pawn store itself. Manager was very rude and tried to use a phone charger to charge a computer. Smh

I’ve gone hear multiple times and sold and pawned a lot of electronics with them always had great service,came in today to sell a blue ray DVD player and a blue ray movie,waited in line for about 10 minutes for the lady to ring out a customer who brought in an Xbox and an Apple Watch ,then I step up and ask if I could sell my items and she reply’s we don’t take movies(signs all over the store giving prices for blue day movies and their bulk deals)so I ask well what about the blue ray player she looks at it for about two seconds doesn’t look up value or anything like everyone before her odes when I go there and says ten bucks.while I waiting I noticed a blue ray player like it mine a little bigger on their shelf for 89.99 ,will not be returning until the staff is better cause wow.

On several occasions I have been in, and Skye who works there is the one I will only deal with. Super positive attitude, sweet, nice smile, generally very knowledgeable. I've gotten some great deals at this place, I do automotive mechanical work on the side and have saved a lot of money on professional grade tools and car audio equipment as well. Good selection of movies too!

They were so helpful I got my kids the gifts they wanted for Christmas!!! Thanks so much pawn king!!!

I came in on or around the 24th of May to trade in an old laptop and find some sort of a desktop for my growing writing business. Tony, one of the newer guys there, was INCREDIBLY helpful. He answered all of my questions and made it easy to find exactly what I was looking for. He ever helped me find the right cables for the desktop when, after initially leaving, I discovered I came home with the cords for a different HP desktop. Appreciate the level of hospitality, professionalism, and "A-1 service" I was provided with. Best pawn shop team in all of Champaign-Urbana! I WILL be back!

I've always had a great experience at Pawn King. Every employee is knowledgeable and eager to help. The manager made my day today. She really knows her customers. I will recommend Pawn King to anyone needing extra cash or looking for a good deal.

I love this place. Been coming here since they opened in Urbana. Great customer service. Always friendly and helpful. I would recommend that you come here first. Best in town!!!! Always pleased with the service I receive when I come here. Once again, great customer service. Staff is always helpful and friendly. Will never go to any other pawn shop. 🙂

I have been coming to this place for years and have seen employees come and go. The last few times I’ve been there Sky has been extra friendly and professional. Her presence makes you want to stay and shop for more. I was very pleased with my service today.

Went in to sell a gold eagle 1 oz coin. Was told the best they could do was $1200 when the gold spot price is $1900. American eagles usually sell for $200 over spot price so no reason the top offer should be that low. Should not advertise that you pay the best prices for gold. I feel like the person was trying to scam. Go to d&g coins and they pay $60 under spot price

Best Pawn Shop I have ever visited, if u r late with u payment they will work with u. Customer service is great, friendly with a smile

The whole entire staff was extremely loud, just talking among themselves like no customers were in the shop, and looking at their phones from the second I walked in the door. Very unprofessional it took a couple minutes for anyone to even approach me to see what I needed with about 5 people on the floor. I took in a very nice item worth around $200, they offered me $25. I was shocked. It was is very good condition and had been in my family for years. I had a watch specialist look at it before hand and he said it's a very nice piece and hard to find the craftsmanship and functions nowadays on most modern watches and to hold onto it because of its value. I honestly felt disrespected by their extremely poor offer and horrible service. Needless to say I'm NEVER going to do business with them again.

The gentleman that is there in the morning is not a very pleasant person. He might be the owner and if he is then that would explain why there's not a lot of items in the store. The place looked a little empty but other than those little things I left a happy customer and was satisfied with the outcome.

Brian and Brandon were great! I showed up at 7p and they graciously let me come in and do business. I’ve been a repeat customer for years and will keep coming back! Best PAWN in town!!

I took some tools in there and I Kno it was nice tools they have workers in there that don't know much about the tools and they low ball u and try to get them for free it's crazy cause they jack the price up when they buy them it's ridiculous...employees r rude set back and talk about people while they in the store very disrespectful

Worst customer service ever. Will not be doing business here again. **Update** I had to come back and pick up my purchase. Still a little wait but the staff member was very polite and helpful. Same guy from initial visit a month ago.

They did me a great service by helping with super fair prices on the loan I was looking for. Skye my associate and Brian the manager in store were excellent! Very friendly, knowledgeable, and thorough. I highly recommend!

Every time I’ve been they have always payed out higher then other pawn shops manager is a wonderful man always smiling and friendly

This place is full of righteousness. I went there for the first time and was upset I didn’t even know about this place sooner, great customer service, friendly atmosphere, very reasonable and competitive concept. Keep up the good work guy’s.

Found a stolen tool of my company here at Pawn King. They made me buy it back so they made a profit. Refusing my offer to pay them what they had into it. They then proceeded to tell me a business owner myself, how profit was important and they needed to be able to make a profit. I explained that being a business owner myself also means doing the right thing regardless of profit. Plus that the head manager was extremely rude.

I called up there to ask if they have a subwoofer box and she had said she couldn't hear me so I spoke up louder and she said you don't have to shout at me and no we done and hung up. Thats Very disrespectful. I will never go there again.