Paul Miller Performance Collision Center Hamburg Tpke, Wayne

What a great experience! 100% Honesty. Paul Miller did an amazing job on replacing my front end. Communication was great every step of the way. Laurie did a fantastic job throughout the whole process, and Alex the GM was very personable and understanding of my situation. Not too mention, they are understaffed with technicians and still managed to get my vehicle back to me in a timely fashion.

Alex at Paul Miller Collision is truly the best. Great guy, very friendly, and responded quickly to all my communications. He made my body repair process as painless as possible. Worked with my insurance, was totally transparent on all costs, and got the work done as quickly as possible. Also cleaned my car for me!! Would absolutely recommend for any body work needs.

I’ve never been to a body shop that doesn’t deal with insurance companies. They waited to the last minute to tell me I was responsible for the payment. I was in contact throughout the process and they didn’t mention it once. They told me I signed a contract. The contact did not state that I was responsible it stated the insurance company was responsible. On top of that I was treated like garbage when I was in shock that they’d do business this way. If I were to of not had this problem with Paul miller I would of gave them 4.5 stars the work looks nice. It’s a shame, they were clearly afraid of being stuffed for their payment. What Paul miller forgets is that they have a professional reputation. If they were afraid of getting paid they should just get payment ahead of time rather then putting their Coustmers thru this.

This was my first time using Paul Miller Performance Collision Center for my new BMW and it was an all around great experience. Alexander Grazioli and Laurie LaTesta were very helpful and accommodating, walking me through the process. The shop employees, who took care of my car, treated it like it was their own. Very thorough and attentive staff.

I had some minor paint repair to the hood of my Subaru Crosstrek and the team here was absolutely stellar. They did an impeccable job fixing the hood and they also were wonderful with helping me handle the hiccups with my insurance company. Both Laurie and Valarie were fantastic with helping me with all the little details and organizing with my insurance. If I ever need to have work done again, I will absolutely go here again.

The Staff here is amazing. Can I say that one more time. Truly amazing. From the beginning of the process they helped me every step of the way. Kind, courteous, and Genuine. No body wants to be in a body shop with a broken car, But they made the experience a pleasant one. From getting a rental to picking up my beautifully repaired car, they were top notch professional.

I cannot thank Paul Miller Collision Center , especially service manager Fab, for the amazing job completed on my 2015 4 series. Fab and his staff are complete professionals and go above and beyond to meet and exceed customer expectations. Fab , was kind and unbelievably understanding regarding my car and stayed in contact with me with repair updates and overall progress. Fab made an extremely stressful event worry free and positive. I am grateful to Fab and his returning my car to me better then the day I bought it.

Quick, competent, professional, perfect results. Completely managed and interfaced with the insurance company to resolve delta repair authorization and pricing. Just dropped the car off, and then picked it up fully done a week later. A little tricky to spot off the road. The first time you look for the shop you really need to brake hard to make the turn, but worth the effort to find them.

I wouldn’t trust anyone else to fix my car! Paul Miller Collision Center will not let you down. I’ve now used their services 3 times and every time my car came out more beautiful than ever before. While the condition of the front office is a little dusty and grimy, your car will come out super shiny. Having an older car shipped over from Europe I was a little worried at first they wouldn’t find the parts, but my worries were ill-founded. They found every part at a very reasonable price. Valerie in the office rocks! She might come over a little blunt, but that’s only because she knows her stuff and won’t sugarcoat the repair needed and the cost. It has been ducky working with her. Fab, the manager, excels in customer service and professionalism. He creates a trustworthy atmosphere which reassured me that the work would be well done. On my last visit, I had my car polished and had the pleasure of meeting Mike who works in the back. His passion for cars and a work well done was so apparent I immediately entrusted him with my car. With this team, the uneasiness that comes with getting a car fixed, was washed away. Thank you!

After my car got hit I decided to bring it to Paul Miller Collision Center in Wayne. This place exceeded my expectations. Everyone was beyond helpful!! The woman that works the front office was on point and answered every question I had. Fab, the manager was beyond helpful, professional, and easy to work with. After getting my car back I was thrilled with the work! I would 100% bring my car back.. Wish everyone ran their business like these guys! What a team:)