Patelco Credit Union Las Positas Rd, Livermore

I’ve heard great things about Patelco but I have tried to open an account for 2 months. The lady her name is Karen Lewis was very nice, but for some odd reason she wont contact me when she says , gave me some excuse as to why I couldn’t open the account and said she’d contact me when everything’s done. Never got a call and she didn’t respond to my email. I’m sure she’ll look like she’s seen a ghost if I go in and ask her what’s going on. Thank God I actually don’t need to do that though I’ve found a better credit union and I don’t have to worry about it anymore …I thought I’d tell about this experience. Never experienced anything like that in my life and Hope no one else does

Friendly staff. Knowledgeable about products that the credit union has for the customer. Better rate than my former bank Chase. No monthly service charges like B of A that really hurt a person finanises. The reason i gave then a 4 star instead of 5 is their hours of operations.

First off you have to be buzzed in like you’re going into a prison. But then once you’re in you’re never greeted. This morning I attempted to open a checking account savings account transfer my credit card. But all they did was Refuse me service despite the fact that I moved from the area where I was eligible to another area that I was according to their website. Then I spent more than an hour on hold trying to talk to somebody at customer service

Just like the Pleasanton location, the staff here are always very pleasant to deal with. Very personal family feel to this credit union.

Good banking option compared to larger traditional banks.

Attention: Manager This is Max Hanavan. If I wanted to be ignored I would still be with Wells Fargo. I came in and asked to speak to you. You were busy. I called. No response. One day you or someone you care about might be homeless broke and struggling to get any support or assistance at all. —————————————— I really am grateful to her for her assistance / support in opening a checking account, Direct Deposit and possibly closing of my Wells Fargo accounts. On Friday I’ll have money again but my credit has been significantly affected by the last two years of chaos & drama. I’d like to have Ashley’s continued support so I don’t wind up flat broke ever again. 🙏

Not sure why credit unions boast about this CO-OP BS or even just being convenient. The only bank open after 5pm (I'm sure I'm not the only person who works until 5pm) is Patelco and they don't reciprocate the CO-OP but you know for damn sure their members use other banks CO-OP. I'm so done with these banks, nothing but disappointment. I hate to sound like I'm 100 years old but banks didn't use to be like this. There was a time when they were helpful, although "bankers hours" was a thing and still is I guess....

ATM always out of service, and when it's working unable to read checks. Technology decades behind regular banks. I hate going inside because they are so slow and weird.... moving all my money to different bank..

Love this Credit Union. Employees are so nice. Mostly in and out.

Everyone is very nice and helpful.