Park State Bank & Trust US, Woodland Park

I was trying to get ahold of someone at psb and trust. But apparently there is no way to contact them, no email or message. I guess I have to write a ol fashion letter. This bank sponsors community partnership in woodland park. Im a single dad who just recently lost my job. I reached out to the community partnership for help. They had me fill out lots of paperwork and I qualified for help. They asked me my race. I told them that I was native American and at that point then they told me they don't have funding for me. A week later one of my white friends got help from them. This is a clear cut case of discrimination and I can prove it. There prejudice against Native Americans and refuse to help us. Who do I contact to report discrimination? I was thinking about making a fb post, reviews and bbb but I thought I'd contact them 1st. Can anyone please help?

Kathryn and the PPP team at PSBTrust is AMAZING!!! I can’t thank them enough for going the extra mile and working non-stop to help small businesses like our get funding for the PPP loans. Thanks for all of your hard work and for helping our small business stay open during COVID19. We appreciate you!

Extremely rude people in lobby. The lobby person will be kind to some people and bend the rules allowing out of state people to cash checks, while telling me it is not possible and refuse me any service.

The online banking system is antiquated, not user friendly and often times just flat out fails to work. Any difficulty with the system and the bank will claim your internet speeds aren’t fast enough, this includes when the online system says your account is locked. If you try to use your card at a location where the chip reader isn’t working, the bank will not allow the charge.

Poor customer support and poor management. I would suggest ent down the road.

Rude customer service. I was waiting to close safety deposit box and employee looked at me then went to help another customer who came in way after me. Also talked to a guy here about a home loan since we banked there and he was more interested in talking about bronco tickets they get as kickbacks than giving us factual info. The only advantage these brick and mortar banks have anymore vs online only banks is good-ole customer service, and this bank has failed at that.

Applied for a loan and was able to sit down and discuss options with a real person who had the power to make a decision. I've dealt with mega banks for years and was very pleased with the small bank feel and personal touch.

Been banking here for 10+ years. We have/had muiltable accounts and loans over the years here. We've never had any problems. Tellers know you by name and are always friendly.

newer employee ran me off- not courteous or professional- did business in area and planed to again-employee told me to close my account until then-rude- would give 1 star but had been treated well when opened 10+-yrs ago

Always friendly and helpful and quick! Beautiful bank!