Park City Credit Union S Pine Ridge Ave, Merrill

Needed to find a local bank since I recently moved to the area. My current bank had been a credit union, and I loved them, so I knew I wanted to go with another credit union. I have had nationally owned bank accounts and credit union accounts over the years. I have never bounced a check, I have never left a bank account in the red upon closing it, and have not overdrafted my accounts in over 20 years. I have been an exemplary bank customer. Admittedly with the pandemic, my credit ended up tanking from great to poor. I recently paid off all of my debts just before applying for an account with Park City. Which they could have clearly seen, as all these paid items were already showing as paid on my credit report. Park City doesn’t tell you that they require a certain credit score in order to have a regular checking account with them. They tried to offer me essentially a training checking account that I’d have to pay a monthly fee for and that I couldn’t write checks from. I was baffled. I have never been denied a checking account, and certainly never been offered a “training” account, even when I was 16 and opening my first account with Chase bank! I could understand them looking at my credit score and denying me on a loan, but I found this to be ridiculous. Park City will not have my business. They will not get to hold my savings, accept my direct deposits, or now that my credit is back up to good status, I will not inquire on any future loans (auto, mortgage, etc) should I ever be in the market for one. I went with CoVantage, who was more than happy to be my bank, and where I am allowed to write checks from a normal account.

Awesome experience from drive thru lady suggesting I to go to lobby to lady making appointment to lady setting up information for me. Neat decor.

Overdraft protection is a scam. If it was on the initial purchase I could understand but it continues to charge you and they do not notify you. On top of that when you ask them to remove it double and triple check that they do otherwise they seem to try to slip it in.

DON’T GET OVERDRAFT PROTECTION....My family has done business with PCCU in Tomahawk for well over 20 years and I have known Jack Mikunda (CFO at PCCU) since I was teenager in his wife’s 4H program. My parents also live just down the road from Mr. Mikunda as well. I have always felt that PCCU was familiar, safe and still the small town bank I remembered from then until these last few weeks. We decided to try their overdraft protection after a phone call from PCCU. At the time we were transferring money quite frequently from our savings to checking using our phone app to help our checking out between paydays. What we found out as weeks went by was frustrating to say the least. 1) our savings account froze... couldn’t transfer any money by ATM my phones banking app, or even at the teller window without authorization. This happen due to a max number of Transfers that we hit in a 3O day period. 2). This Frozen state lasts for 1yr from when it goes into effect. So every time I transfer money from savings or withdrawal I wait for 5+ mins for a PCCU supervisor’s override. 3) the only way I can fix this is to close and create a new account. Seems easy but I would also need to change all my information at work for dispersement of my check. 4) best part for last... YOU GET FINED...$32. Before we started overdraft protection, our debit card would stop the transaction due to insufficient funds, but now.... it allows the transaction to go through... I was charged $32 twice in one day... once for $37.00 in gas and the other for a $3.47 purchase. The most frustrating thing... I Had $400 in my savings.... arrrrgh!😤. The teller that delivered this news to me when I stopped in was very understanding, but the supervisor had no empathy at all. When I asked to speak to Jack, who was in today, to see if he could rectify the situation Jack had an unexpected meeting. He also did not call after his meeting or return my call. My business is gone and so is the warm fuzzy feeling.

The negative reviews on here shouldn’t be take. Into account, at least the ones with actual descriptions. They look more like personal issues of bad judgment or not reading your contract prior to performing actions. They take the time to help you correctly and if they notice any fraudulent activity, notify you ASAP. They’re reasonable with their loans and very courteous. I would definitely suggest them to family and friends.

Received 1 star because i couldnt give them 0 stars. Atm froze during my withdrawal Friday . No cash was dispensed but the money was taken out of my account. After being told I had to wait 6 days to file an EFT, on the 6th day I was then told I had to wait 7 business days. It took 2 seconds for the money to come out of my account, but I have to wait nearly 2 weeks to be reimbursed? Park City Credit Union has done absolutely nothing to make this right. Will be closing my account and going elsewhere.

I absolutely have NEVER disliked a credit union so much. They make everything so difficult to pay your bill. They do not let you pay your loans ahead and they are a rip off on how they do their interest. If I could give them 0 stars I would. I would NEVER recommend this place to ANYONE!

After over 20 years as a member, I am closing all my accounts and moving my mortgage to another bank. Too many gaffes for me to stick around. If you decide to do business with this place, be sure check and double check EVERYTHING. Too sad, they used to treat you like a person and had working a relationship with you. Now...just a number.

Selfish, small company that screws you over. I inherited a good sum of money and transferred it to the bank, only to find out that the bank would put it on hold for several months. Utter trash, just go to a real bank. I hadn’t notified them that I was traveling, and someone got my account information (I don’t know how.) and started spending all of my money in Florida. They didn’t notice the unusual activity, and shut down my card without telling me. Unprofessional idiots.

I have done business on many levels, personal and professional for decades. The staff at Park City is always exceptionally friendly which make for a great atmosphere to do business in.