Oregon State Credit Union Se Clay St, Albany

So tired of this place. They usually have one teller working the 3 drive ups. And don’t bother using the night deposit box for checks…… I usually have to call to ensure it gets deposited. Once again today…. Trying to find out if they plan on depositing our check before bills are due…. 30 min + wait time when you call. Absolutely ridiculous. Update: since I can’t respond to their comment…. I’m not sitting on hold and wasting more of my time to speak with the branch manager. Was the 30+ minute wait time part of my review overlooked? The line of cars constantly reaching the mall parking lot is evidence enough for anybody with eyes that this place is not running efficiently. 🤷🏼‍♀️

Employees helpful and polite. Drive thru open 24/7 and busy. You can go inside now. No masks required but optional.

Like this bank been there for 5years always a good experience

They need more tellers they have one teller working on a Monday and one teller working in the drive-through. I really don’t have a sense of urgency at all they just slowly take their time and I think it’s ridiculous if there’s people waiting the branch Manager can used her teller drawer how about instead of watching the lane get longer and closer to the front door the front door

Worst branch sitting at drive through for 15 minutes only 1 teller ridiculous 🙄

If you want anything other than a basic checking account GO ELSEWHERE!!! They won't do wire transfers but will charge you for one!!! We sold our house and moved out of state and were told to access out funds we had to go in to a branch. SUPER UNHELPFUL and UNWILLING to do basic banking practices. You should have seen the looks on other bankers faces when we told them they don't do wire transfers. Then we were told after we updated our address they wouldn't send counter checks for 30 days. We finally got one person to at least help with that. We have been with them for over 10 years and I was blown away by their inept practices. They made the whole experience completely miserable!!!! Who travels with that kind of cash, well no one who's smart that is. That would have been our option if we wanted full access to our money. I wouldn't recommend them to ANYONE!!! Check elsewhere if you want a bank who actually functions like a bank.

I have been a credit union customer since I was a kid and used to earn credit union tokens to pick out prizes. Never ever have I banked with anyone else and I never plan on changing that. They have taken care of me literally most of my life, through car loans, etc and I have zero complaints! They are amazing to work with and I would recommend them to anyone!

Very helpful people, however the customer base seems to have outgrown the branches ability to provide efficient and timely service. Plan on a 30 minute wait to talk to someone other than a teller. This includes first waiting in the teller line only to check in to the another queue in order to see another employee regarding any banking needs beyond a simple deposit or withdrawal you may have. There is no option in pre-scheduling appointments. It’s very difficult for anyone working a 9-5 job to bank in a timely manner.

While the credit union does what the basic minimum, it's service is lacking. Because of the branch lobby closing the drive through option had become an 45 minute ordeal. Not only do you sit in line but when you get to the tube I ended up waiting an additional 30 minutes. Some one in line behind me came up to my truck to ask if I was ok because I had been sitting for so long waiting on a check to be deposited. This is pathetic please add extra tellers to handle the banking needs of your customers. Your mobile app is worthless for businesses. And covid is not an excuse to not provide service.

Company wide change not to do sister banking anynore after covid started, no signs anywhere saying they don't sister bank, you have to get to a teller before anyone will tell you it was a waste of your time.