Operations Center for Freedom First Valleypark Dr, Roanoke

Poor security. Lets you register an email address without verification, and immediately starts sending a ton of private/sensitive information. I don't use this bank, but have enough details to take over this poor person's account. I had called customer service, and asked them to remove my email address... however received yet another email with sensitive information this morning!

Far better options in the Roanoke Valley. Moved my money elsewhere and my only regret was not doing it sooner. I get sent spam mail continually from this place even after closing my checking account and moving to another credit union.

I continually heard a recording saying either my wait time would be approximately eight minutes, all team members were assisting others, my call is important, team working diligently to assist me, etc, etc, I have been holding for an hour and a half. I just had one question. Still holding. Still same recording.

Was warned to stay away. Should have listened. This bank will rob you blind while claiming they can not assist you. Their idea of help is give them more money. Run run away quickly do not use this bank.

Terrible customer service. I tried calling for help, but no one ever answers the line. I was on hold forever. No excuse for them being so bad to their customers

I read the reviews below and was really surprised. My family has been a member of Freedom First since the beginning, when it started out as Roanoke General Electric Employees Federal Credit Union. Through these years and all of the changes, we have not been able to keep up with the employees as all of them have changed throughout the years. So this has nothing to do with knowing people who work there. Our needs have been met every time I go to the credit union or call them on the phone. There have been a few times I have run into federal laws that have prohibited me from doing things with my fathers account after my father passed away but that was not due to anything the CU could help. As a matter of fact they bent over backwards to help me get through all the frustrations, took the time to explain everything I needed to do and assisted me the entire way. Appointments were easily made and always prompt, and getting through to the local office has always been easy as well. My mother still maintains her account there and she threatened me with bodily injury if I move her account from the CU, and at 89 she can still follow through. I have no doubts people will have issues from any bank, especially during the covid times, but I look forward continuing the relationship we have with FFCU.

Freedom First will not protect your money!!! Any dispute fraudulent and not fraudulent, they never can get you money back!! And then they try to act like you are tryna scam the bank!!! Their customer service skills are beyond unprofessional!!! I had to get to the point I’m just going to have to move my money I can’t take it anymore!! Then the department is processing any paperwork is never the people you talk to!! I have work with tooo many third party companies, just tryna keep a bank account.

I have called in to card services and member services quite a few times over the past few days because I have been trying to activate my debit card ,as well as my husband's, so I can get back & forth to work. All the representatives I spoke w/ at card services and member services seem incompetent and unwilling to help me resolve my issue. It has been an EXTREMELY annoying & frustrating experience.

The first lady I spoke with was unhelpful but the next guy was actually nice.