OpenRoad Lending N Beach St, Fort Worth

I am very grateful about the professionalism and dedication of the OpenRoad Lending team that helped me refinance my auto loan. The process was so smooth and almost nothing to do on my end. Kudos to Mike Walls who went beyond his expertise just to complete and finished my application. I really hope that this would be one of the best financial decisions I have ever made. I really encourage everyone who are struggling with their car loans and try OpenRoad Lending and see for your self the true value of savings. Thank you OpenRoad Lending for your patience with me throughout this application process. Stay safe!

I was looking for a place to refinance my car. I knew I needed low interest rates and a great decrease for my monthly payment. This process was so smooth and took less than 24 hours for me to get approved with a great rate. Wendy was AMAZING! She answered any and all questions, got back to me in a timely manner, and constantly kept me updated. 10/10 recommend.

Tonya was my agent and she was super responsive and diligent in completing my application so that I'd get approved. She even double checked number when I agreed to new terms of 72 months. She didn't allow me to move forward until she checked the numbers and not only did she save me monthly and lower my interest rate, she even saved me 3 months on the refinance. Tonya was always a pleasure to speak to even though my paper work was a bit challenging. I appreciate her efforts and the value she brought to this service. I had never done a refinance and was apprehensive and she made it so easy and everything was well explained. I appreciate Tonya so much and have already referred people to open road lending because of the service I received. THANK YOU so much!!

If there was a way I could put 0 stars I would. I was told I was approved for a refinance loan through them. I asked the agent I was talking to before they transferred me to hear the terms of my loan if there was a chance I could still get denied. He assured me there wasn't that I had the loan. 2 days after my truck payment was due to my original loan company I was informed that I had been denied. This being after I spent $70 to overnight papers to finalize the loan. Don't trust this company

Complete waste of my time and I'm a little salty about it. I'm rebuilding my credit so I have a pretty high interest rate for my vehicle. The goal was to always rebuild my credit and refinance the car. I got a notice in the mail from Open Road to take me down from 22% interest with a $628/month payment to 12.99% and $452. That's definitely a lot more reasonable so I filled out the information, was approved, and received information that I needed to call them. 20 minutes later they're basically saving me $9 by extending my loan even further and keeping the same interest rate. All the guy could say was well, when they send those out it's based on your credit score at the time (hasn't changed) and your car information (also hasn't changed). So now I've got a wasted 20 minutes and new inquiry on my credit report. Save yourself the time and don't refinance until you're in a good place and can go with a well known bank or credit union.

So,I understand I'm refinancing. When looking at the documents, it listed 72 payments(6 years). I bought my car 2 years ago with a 6 year loan. I deferred a few months during Covid. My current company has 53(slightly over 4 years) remaining payments.Why would I refinance so that I have to pay for an additional 2 years? Makes no sense.

Open road landing helped me get my vehicle refinanced, it was an easy experience with their guidance and patience, they made the whole process simple and walked me through options. I highly recommend that any one looking to refinance to make them your first call. They will help you get it done.

I was paying a lot with my previous finance company. My interest rate was high. OpenRoad lowered my interest rate significantly. OpenRoad put extra cash in my pocket monthly to do other things I love but could not really do like dining out. I am looking forward to paying off my loan early without any penalties which OpenRoad allowing me to do by lowering my monthly payment. Thank you OpenRoad. You made it easy for me to make the change that I have been so reluctant to make for quite som time. And I thank Wendy for all she did and very knowledgeable she was with assisting me.

Open Road was a blessing in disguise! They sent us a direct mailer and knew we were paying too much on our auto loan. Since the letter indicated we were pre-qualified, we called in and the process could not have been any easier. From start to finish, our advisor helped us complete the necessary paperwork which was a breeze. Highly recommend if you are paying too much on your auto loan!

Refinancing my auto loan with Open Road was great. Destiny in customer service made sure it was a smooth process from start to finish. And now we are saving over $100 per month on our car payment. We couldn't be happier.

I usually don't do reviews. However I was pleasantly surprised at the service. Adrian worked with me from beginning to end. I had read some bad reviews about this company and was hesitant to give it a try. Needless to say. MY experience was NOTHING like the bad reviews that I had read. My experience was professional and the paperwork was handled in a timely manner. I had two options for a refinance both options were nearly half of what I was previously paying. I would definitely recommend friends and family. Thanks.

It took some time to finish the process but to me I'd wait 2 months if it means save more money. It took about a month to finish it. It took a bit because of all the papers they need for your loan. Make sure you have W-2 for the most recent month, any other income paperwork, driver license, insurance paperwork, and you'll have to have paper notarized and shipped back via FedEx so make sure you know where your FedEx store is or set up a pickup after they approve to send that paper back. Overall it was smooth process just took time. Thank you so much.

I was nervous when starting the start-up process and all the steps you have to take to finalize the paperwork. When it was all done and I got approved and was told I would be saving over $100/month and approved for a much lower apr than my original loan from another company I was quite pleased. Not only am I saving over 100 a month but also several thousand dollars overall! I just finished refinancing with them and look forward to working with them in the future!

This company is absolutely the worst company I’ve ever had to deal with, they gave me the work around for almost every possible thing I needed. They would email me to fill out paper work, tell me it was done right, wait a week to get it, then call me and tell me it was wrong, one piece of paperwork they waited till finalization review to even tell me it was wrong which they themselves “knew about, and apologize we didn’t tell you”. Not only that, they made blatant mistrusting lies about helping me with things they offered, I didn’t ask them if they would, they offered and still didn’t do it. They waited until after my app expired and needed a re pull to tell me about another set of paperwork that was “wrong” (even though they had it for a month and hadn’t said a single thing!) and now to to re pull my credit and “try again”. I’ve told the company to withdraw the application and their representative is still harassing me to get things done like I didn’t tell her supervisor anything. Stay far away from this company, they are the worst. Thanks Credit Karma.

Well it's pretty funny that all reviews are five star, not one of them Saud anything negative. If you guys are that good why not open up shop in individual states. Pretty fake of a company! I'm a veteran and have a Capital One Auto account for a very expensive vehicle and wanted to refinance, but was denied. The excuses are always the same. How funny because I just financed my daughters car with no problem, again with Capital One Auto. I also am now considered 100% disabled by Social Security which in turn made all my school loans discharged after being a teacher for over 16 years. So whatever criteria you guys are using must not favor a 100% disabled veteran with fixed income of over $4,800 a month that is non-taxable and only goes up every year. That's ok because I will stick with Cap One Auto who looks at many factors not just a lousy and unethical credit report. So thanks for proving my theory on companies like yours who are only looking at credit reports and not the individual situations of each person. THANK YOU CAP ONE AUTO FOR BEING LEGIT IN HOW YOU DO BUSINESS! Sorry OpenRoad Lending for being another fake company with fake reviews posted on your website.

Beware - the interest rate and payments changed from when I applied for an auto refinance loan to when they sent me the paperwork to sign the agreement. Every interaction with the company after that made it seem like it was a scam. (Or they were just very unprofessional.) I definitely do not recommend this lender.

They offered me a refinance loan on my car trying to save me money I got all the way through the payoff quote and to the end of the application with the loan officer and my rate went up as well as my payment above my current one. I told the loan officer to cancel the application and I was not going to take that loan. The next day my current financer emailed me saying that the loan had been paid off by open road loans. Which sent me into a panic. I called my current loan company and told them I canceled the application because the rate was higher than what I had. Then they told me they would have to send the company a refund check. Very bizarre that they would pay off the car even though I canceled my application.

OpenRoad lending came through when I was trying to refinance my 18.20% car loan to 8.9%. I was extremely happy and it was easy to track each step of the process. It was truly a pleasant experience

Loved the quick response each time I sent in verification to process the loan. Which gave me peace of mind. I don't do to many things on line, but I'm glad I took the time to save a few buck on my car payment. It was just what I needed when I needed it. Thanks OpenRoad!

Long story short: received letter in mail stating they could lower my interest rate. Completed online application. Received email stating they had approved me. Called and was told my monthly payments would actually increase! So that was the end of that. Complete waste of time. No stars if I could

I had sent every document needed exactly as they had requested a total of 3 times only to get an email saying document (x) was missing. Send the document, with verification, 2 days later get an email saying another document was missing. Tell them I am sending the entire stack once again because there is no way they could misplace all my information. Get verification fax was received with all necessary documents… 2 days later, get an email stating that a completely different document was missing. Fast forward to the 4th week of nothing getting done, am told that they will need to pull credit once again (which will change terms because the score will lower) in order to start over and go through the same mismanagement this particular company thrives on. Predatory, I am sure a few people have had an ok experience and some of the positive ‘reviews’ are employees or friends. I would give -5 to bring the actual star rating even slightly closer to what they are.

This lending company is awesome! They got us the best possible deal on an auto refinance. If you go with them, you'll be glad you did. We're 100% pleased.

Seems legit. I just didn’t find it very beneficial to me to save $75/month while extending my loan 2.5 years for a 2010 vehicle. I’d definitely ask for your terms, and fees prior to committing. They were charging me for a service fee and gap insurance on top of my loan amount. You can opt out of the gap insurance. Also, my interest rate and monthly payment didn’t stay the same from the mail I received when they initially offered. Hope this helps the next person.

Nowhere on their application process do they state they cannot refinance a car to a solo applicant if it is a joint loan that's being refinanced. Just got a hard hit on my credit for nothing and wasted my time. Would not recommend, they do not disclose all information until after the credit check and when you call.

I have had THE WORST EXPEIENCE with this company in my ENTIRE LIFE. I received an approval via Credit Karma, I sent in EVERY tedious document they requested. However, I withdrew my application after 3 weeks because they would not accept my proof of residence of a VALID ALABAMA DRIVER LIC, Bank documents, and marriage license. 2 years ago I moved to AL from TX, got married and started employment in AL. #1 Employment--Verified in AL. #2 My husband has ALL bills in his name--THAT WAS A PROBLEM for this company. #3 I got documents from Woodforest FDIC Bank that I was the acct owner with my current home address listed. But the printed statement has my AL PO Box. THEY STATED...your credit report has your TX address so we need your credit report to have your AL address. I STATED...I have not applied for any new credit while living in AL. SMDH: You would think that my Employment, Court issued Marriage License, state issued Driver's License, Car Insurance and bank documents would meet requirements on a RE-FI not new car loan. Not to mention getting through the phone line is horrible.

Received letter looked legitimate enough so thought why not. It stated I had qualified. Processed friendly looking application. Got worried when the site wouldn't open up properly on Chrome so disabled VPN, still broken page. Clicked around found other broken pages. Got worried when noting nothing blog post wise has been published on their page since 2019, same on Facebook where their messenger told me they'd call back within the hour but if they didn't to call the same Toll Free number that was already having issues. Ok. Earlier I'd attempted to call the Toll Free number which squelched at me like a fax machine, occurring twice. Their phone finally gave me the personalism of an auto-recording with a rather general decline message citing either could not refinance it due to higher payments than current, or "did not offer services in your area." Interesting. I mean are leading practices, deceptive? Fine line me thinks. Anyway, probably time to tighten up their practices and operations a smidge and not insult my time with generalities across the board.

Alan was very helpful and made the process easy in refinancing my car. Thank you Alan and Open Road Lending for saving me money. I would recommend you to friends and family.

Don't deal with this place. Credit karma recommended and they are ridiculous. I filled out all the paper work and sent all the verification info and yet they still need another notarized document to prove my middle initial A stands for Ann. Forget it so needs to be insulted. Too many options to choose from that you have to get more and more and more. They really don't care if you want the loan. Sartell was quick to tell me, no problem we will cancel and that just showed me they don't care about my business.

It's a Great Company to get Financial services. But. When the New Loan Company contacts you before OpenRoad tell you who they are? I threatened to call the Sheriff on them? Because I was Not Notified of my New Loan Company? That's my Concern.

I was a little sceptical at first but with further research I was confortable with the company and the people I came into contact with. Working with Katherine Colom was great and she was thorough and professional. I felt comfortable and although I hesitated at first I am estatic I made this decision to refinance. Thank you.

Thank you Mr. Abram Garibay, for your assistance throughout the loan process. I will certainly recommend your services to anyone I know who needs a refinance car loan or to purchase a car." "You make everything so easy, "It was an absolute pleasure to work with you openroad leading company thank you!!!

This was my first time purchasing a NEW Harley and wow was it amazing! Shelby Young guided me through the entire process and was very patient with me and kept me updated through every step! Thank you so much!!

Open Road Lending is a top of the line lending company. All my questions were answered every time I called or emailed and the turn around time for my refinance was fast and accurate.

Stay away!!! Had to repeatedly send the same documents to them over and over, poor communication, had two vehicles approved for refinancing but as soon as the first went through and they sent the payoff check they told me that the terms of the second contract (that had already been signed) could not be honored and tried to make me take a loan at higher interest the the pre-existing loan on the vehicle and double that of the signed contract.

Got the referral from a friend and this place is amazing! So very helpful and polite. I am so very happy with my experience. Definitely will be recommending to others

The process of refinancing was simple and easy. The agent assistance us was flexible and worked around our time.

When it was time for me to refinance OoenRoad lending was so helpful and every employee I came in contact with was so helpful. Everything was done in a timely manner and I appreciate the help.

Awful business I was approved a refinance but they wanted to increase my interest rate my monthly payment would be lower but my loan time would start over to 72 months and the amount owed would increase wouldn't recommend this company to an enemy people refinancing obviously had bad credit when the originally financed a vehicle now we have strived to build credit and y'all go and ding it for nothing

I would like to give a big thank you to Kimberly Wood, my Agent, who from the start of the process set the expectations, outlined each step, stayed in touch to ward off any bumps or "do-overs", kept the process moving and on schedule. She receives top marks for her professionalism and responsiveness. Overall, this was the best online experience that proved to be efficient, convenient, stress-free and provide great savings for auto-refinancing. I would highly recommend this company.

I normally don't write reviews but this company deserves a shout out and my rep Ms. Witherspoon is awesome. From the beginning I knew what to expect. All the associates provided me with accurate status of the process from missing documents to the next steps. The process took 10 business days due to the holiday but it was well worth the wait. Upon approval I received an email describing my new lender, payoff and tracking information for the current lender. I would do it again cause they don't play games.

The application process was made very easy due to the help of the people that worked with me from Open Road Lending.

We had bought a new car last year and we had a very high interest rate. They were able to refinance it and at half the interest rate we were paying before. They took care of everything online and through emails. Explaining everything along the way and what we needed to provide(paycheck stubs, proof of insurance, etc) We are very happy with the new payments. If you have problems with your credit. Go to OpenRoad and see if they can help you, too. We did have some problems with some of the paperwork, had to get the papers notarized 3 times, but we didn't sign them right and had to do it again. But it was worth it because our payments dropped over $150. With the holiday's here any extra money is nice.

Terrance Davis at Open Road Lending is the best. My experience with him and the company was above reproach, they went above and beyond to explain everything that was done all of the way up till my approval date. It was a great experience and offer and I more than appreciate them for assisting me in my time of need and allowing me to save money at the same time.

My experience with OpenRoad Lending was excellent. During the process I was notified of any progress or if there were any delays in a timely manner. The process was quite rapid. Oh yeah...and I'm saving money!!!

To be honest I was concerned about the process of refinancing. I had been thinking about it for a few months. I started the process online it was simple and easy to understand. I worked with a pleasant lady named Lilian. She answered any questions that I had and was so very helpful throughout the whole process. I did everything through the internet and a few phone calls. It was so fast and easy!! Within a week! Thank you Open Road Lending for saving me $300 and some odd dollars on my monthly car payment! It is such a relief. And also thanks to Lilian for being a amazing loan processor!! You're awesome at your job!! :)

I was drowning.in debt....forced to file.bankruptcy some years ago. My previous monthly car payment was outrageously expensive with an interest rate above 20 %. I'm a disabled retired senior and since Covid my rent has been increased in 2021. It was increased by $125 and recently increased by another $125. My.life benefit income was not being increased...my one.income household was not enough...complicated by my father's death, myndaughter, who caught Covid.twice and grieving by the number.of other family I lost to Covid...I was definitely in emotional and in financial turmoil . I'm a Spiritual woman who prayed endlessly for help. Open Road lending has played a part.of my survival and has helped me by giving me some respite and reprieve in getting my finances back on track. It may seem small compared to the weight of our world right now. But Its a start. After obtaining a refinance on my auto loa, Inwas able to save $100 a month on my car insurance. The.money I save has helped me to have stable provisions in paying rent and buying food. Thank you so much Open Road Lending for assisting me at the most difficult time in my life. Truly a life saver...

ABSOLUTE WORST. Incompetent "advisors" and 100% bait and switch where they "guarantee" a rate with a soft credit pull and then change it once they do a hard pull. I made it ABUNDANTLY clear what my score was and they GUARANTEED that my rate would be the same, and then they did a hard pull, and my credit score was actually HIGHER then what I had told then and they still increased my rate by over 3 points. AVOID AT ALL COSTS. THESE GUYS ARE SCAMMERS!!!!

I'm totally impress by the personal and attention too detail that, "Open Road Lending and its representatives" conveyed during my loan process. Very professional and attentive to my needs, not like your average corporation. Thanks!

What a GREAT experience. I have never done a loan on-line before and was really quite afraid of messing up. But, Jenna C. worked with me literally every inch, line and question I had. She was so patient with me, answering my e-mails and returning calls ASAP. The time we spent going back and forth, made me easier to work with, and being able to go over the contract before signing anything. It all went off with no problems and I am very happy to say it was fantastic working with Jenna and Open Road Lending. I am saving so much money every month by refinancing my car loan with them. Thanks Jenna C. and OPEN ROAD LENDING. I recommend OPEN ROAD LENDING to anyone who will listen or ask.

Open Road lending made it easy for me to lower my interest rate, and lower my monthly payment by $77 per month. Everyone at Open Road Lending was easy to talk with, and informative! I would recommend everyone I know to use Open Road Lening for New Car Purchase, or Refinance!

Positive: Professional staff Negative: - it seems they send my information, including phone to other vendors - they severely undervalued my car, by about $4,500 for trade in, which is quite a bit below private party as well - the actual interest rate offered was 6% higher than the pre approval rate - the staff implied the value given was a high estimate for a 9 year old car, however I have 45k miles on a car that sells stock at just shy of $20k when over 100k, the new engine (7k miles) is worth 2/3 of the value they quoted if I pulled it and sold it used. As it is with these things some times all I’ve accomplished is an unnecessary inquiry on my credit

I spoke with a representative name Masina, she was very professional. I had a bad credit score , but she did everything for me to get this loan to refinance my car . I’m saving $150.00 now per month . I’m so happy with that. Thank you OpenRoad

This place is a JOKE. First they tell me I’m approved for refinancing then when I send in all documents they ask for I’m not approved. They said I owe more on vehicle than I do and wanted me to pay $5000 to my principle before they could get me approved. They wasted my time and flat out lied I would not recommend them to anybody. I would be paying more than what I currently owe on my vehicle. I would have to start all over on payments if I would have refinanced with them. They need to stop sending me mail saying I’m pre-approved and quit scamming and lying to people. WASTE OF TIME

Process was quick and easy! Saved me $60 a month. My representative Savanna was great and very helpful! Would highly recommend :)

I was looking for someone who could process the refinancing of both of my vehicles and I decided to try Open Road Lending. I needed to lower the payments and interest rates. I support my daughter and her children and when she became ill and couldn't work it made it harder on me. I first contacted Open Road and spoke with Destiny Tiller who was a god send on getting my Chrysler refinance and she went above and beyond to help me. Since my experience was so great, I decided to get my GMC refinanced and this time I worked with Jalisa Thompson. I think these two ladies are the best. They are efficient, professional, and do everything they can to make the transfer smooth and less stressful for the customer. Thank you both so much for your great work.

I had the pleasure and very nice experience working with A Ms Brittany Washington from Open Road. Process was pretty easy and simple and I worked with her the whole time. I recommend checking them out if you need to refinance.

Absolute worst company with horrible customer service. Asked for documents already submitted several times and then said the loan couldn't be processed due to my registration renewal being less than 60 days out. If they had processed the loan when I first submitted everything, it wouldn't have been an issue. DO NOT finance with this company! Elizabeth was useless, lazy and never answered calls.

I was surprised on how easy it was a few papers n I was approved.I am so happy you guys gave me the chance. I was so greatful to do this at the holiday time so I had more money to spend on the kiddos. Thank you again Open Road Lending hope to have many years of business with you!!

At first it was hard to catch up with them playing phone tag. Finally when Lainee Bosquez took over we got the loan done quite quickly. I want to thank her for helping me.

HUGE WASTE OF TIME. Do not waste your time with this company. They will tell you that you are approved after pre approval then once it comes down to it they decline you for the loan you were approved for to begin with. They clearly don’t know how to operate. If I could leave a zero I would.

I had Ian Sanchez looking over my refinancing. He was a big help always answered my questions was very polite and always quick to respond to my emails or texts was a wonderful opportunity working with him....

I bought a brand new 2020 Chevy Colorado in Feb of 2020 at the exorbitant rate of 17.89%, for $546 / month for 72 months because I literally had no credit history and no rating. I paid on it for a little over a year and with 4 1/2 years left to pay on it I decided to try to refinance it. My son told me about OpenRoad so I gave them a shot and applied. I now only have 39 months left to pay it off at $525 / month for a rate of 6.69%. That's basically 1/3 of the rate I was paying, so now a lot more of my $ will be going towards principle instead of interest. Outstanding customer service all of the way with notifications of where things stood during the entire process. I highly recommend them and I will do business with them again without question!

This is a legal scam that they run. They’ll tell you you’re approved, you’ll take the credit score hit l, then when you speak to someone they’ll try to get you to pay a huge payment of $3000 or more so that you ca get your monthly payments lowered by $20

I was so excited to get their letter. My brother and his wife told me they were a great company so I felt confident to respond to them. They were able to refinance my car and lower the payment. It was easy and such a blessing. I know I wasn't the ideal candidate but they worked exceptionally hard to make it happen. I received a few rejection letters and thought it was done but they persisted and got me the lower rate as they said they would. High fives to Katherine C. and Angel P. They are an amazing team and are a credit to Open Road. Their endless need to help is incredible. Thank you all for your due diligence and perseverance.

My experience with OpenRoad Lending was great. The process from the beginning to the end went exceptionally well. Everyone I worked with along the way was very professional and helpful with my questions. I am very happy with my overall savings and future auto payments.

The refinance process was great it was fast and easy they cut my interest rate in half and lowered my monthly payments 😁

I signed up to refinance my car with this company. They started calling obsessively (I work all day so I can't really answer) stating I was approved. Saw the hits on my credit report, etc, so they did something. I replied to the email with the mileage of my car (email said I could just do that). Once I did that, I get no response for days. Seems like a shady company. I'd advise against using them. BBB case #15582727.

Their friendly staff I recommend opening Road landing everything is my truck with them and everything went nice and smooth process is quick I recommend them thank you open road lending

Absolutely professional, answered all questions emailed timely. Transaction was smooth and Elizabeth provided impeccable customer service. I would refer to others. It is important to know that if someone desires good customer service it is extremely important that you provide timely and accurate documentation once you have researched and proved that the institution is legit. I had absolutely no problems with refinancing.

This place is so amazing, they helped me cut my car payment in half! and worked with me everyday to get the correct paper work in.

Everything was fantastic. I have risen my credit score from my original purchase of a vehicle and I got a confirmed deal that would cut my interest rate in half and knock over $150 off my monthly payment. I was about to complete the transaction under these terms until I noticed that the lender they were going to sell me out to is one of the worst in the nation. The best review I can find for that lender was 2 out of 5 Stars across four different review websites. Why a company would work with such poor Partners is beyond me but I'm just going to keep raising my credit score and refinance it through my personal bank. Open road lending was fantastic up to that point. If you choose to use them then you need to inquire who will be buying the loan and if they do not have positive customer reviews then either walk away or demand a more reputable lender

Experience as a whole was great. The people I worked with were able to answer my questions and were very considerate throughout the process. I would recommend them to anyone looking to save money on their car loans. I was able to save almost $300/month.

Worked with an agent named Mona, I was quoted a monthly payment of 410 bucks. A month later I received a request for payment in the amount of $725.48.... I contacted Openroad lending, waited on hold forever, got transferred from agent to agent that did not know what was going on. I then reached a manager who suggested "SELL YOUR VEHICLE". Yup! I am serious.. They pretty much stated that I cannot refinance with them for 3-6 months and that selling my vehicle was the only option. BEWARE! I wish I could give negative stars, I really do. If your going to go with Openroad, make sure to read EVERY detail of every piece of paperwork they send.

Getting help from OpenRoad Lending was the best decision I’ve ever made! The customer service was excellent, Shana was very responsive and easy to work with. She answered all my questions and processed my application quickly and efficiently. Best of all they were able to cut my APR and my payments in half. If you got stuck with a high APR due to bad credit like I did, I would highly recommend giving them a call.

This company is wonderful. Although the first time I applied I was denied, I did try again a few weeks later with success after my score went up about 20 points. They were able to drop my month payment over $100 a month and lowered my interest rate 8%. They also stated that in 6 months I can refinance again with them to lower my rate and payment even more. I have had a great experience with them so far. They have taken care of all the hard parts of the process, and all the staff I have spoke with have been kind and respectful. They truly will give you the best experience when it comes to refinancing.

This was the second time that I used OpenRoad Lending to refinance my car. Alicia Jones was awesome and they were able to reduce my interest rate by half, which saved me a lot of money.

They don’t refinance for low credit scores. They do however appear on lending tree as a company who does.

It was easy and I got updates throughout the entire process. Enjoyable and saving lots of money. Thank you so very much.

its been over 40 days since getting approved for refinance on my current auto loan. response time after submitting documents is not professional by any means. Notarized documents got approved and then no updates for a week. I call in and they say the exact same document has been denied. poor quality. poor response times. poor judgement on documents that need supervisor approval. now I'm being told they need to rerun a credit pull.

Kimberly Wood provided excellent and courteous customer service to me. She stayed in touch thru the process. I would recommend Open Road Lending to anyone!

Our vehicle loan is a bit pricey,,so when we got open lending recommend to us we attempted the savings...but after weeks of sending them documents they are requesting, wasting time and energy into this process, AND to be told we were approved last week. Then today someone calls and says after further review the loan has been denied because they believe our paystuvs to be fraudulently made and printed off the internet. Both our work places are verified, licensed, and reputable companies who use a payroll system known around the world, anyone heard of ADP? All Open Leading had to do was call the work phone numbers we put on applications to speak with the payroll department to verify employment, length (over 10 yrs) and whatever else they needed. Crackpot company can't even process loan documents correctly. We will stick with tradional banks who have no problem accepting our payroll stubs for a $200,000 house loan and a $53,000 vehicle loan.

Open Roads is very easy to work with. They stay in touch throughout the process. If you have any questions they are easy to contact. My refinance was complete In less then 2 weeks amd I did it all from the comfort of my home. Thank you Open Roads

Open road lending was thorough and on top of everything !. It was a quick process and saved me a ton of money !

Work with advisor Tara who was pushy non informative. She became combative when I ask questions, hard to get ahold of. Terrible, was in the process of voiding contract when contacted by agency of approval

The bait and Switch. I only writing this since i was duped into applying for credit i will never get. Got a email marketing application and was pre-approved for 3-5 %. My car is few years old now , amount is less than 20K and they approved a 4.99%. Couple of points would shave 1-2 years off my loan. Upon final application I got 9.00% !!!!! With credit of 700-800 range. Total BS. Got duped, withdrew application. Got a credit pull on my credit and a ding. Nice one. Avoid. BBB filed case # 15481.

I was paying almost 500 a month. I got a letter from them. I got a hold of them and we went from there. I highly recommend you have everything updated before you start an application. They work with you. I needed an extension and they provided me with information to get it all up to par. I now save more money and it wasn't as complicated as I would of thought.

Terrible company, sends me mail saying I’m approved to refinance etc. I call back they say oh yeah we gotta see if your appproved so I said okay, we went through the steps they took ALL my personal info, said wait 24hrs to see if you were approved, got a email saying I was approved again! Called back they said yeah we just gotta finish your application info so I gave her MORE info, then she says I just have to transfer you to the agent to finish it. Sat on hold for 20 mins just for her to then go oh yeah so it looks like we’re not gonna be able to do it. PATHETIC

These people are liars they say you are approved then when they will deny you after they find out how much you still owe on your vehicle don’t waste your time people what’s the point approving someone before knowing the situation FIRST !!!

My Equifax credit score is 623. Not the greatest, but certainly not the worst. I came to Open Road Lending after receiving a promotion in the mail promising easy car refinancing even for those with bad credit. I spent hours outlining specific bank details, pay stubs, and transactions to prove my employment, and have gone above and beyond to cater to any requests, while receiving vague communication/information all along. I make around $3k/month. I have a perfect driving record. I drive a 2016 automobile that is in near-perfect condition. At this rate, not only has Open Road lending utterly wasted my time, pulled my credit with the promise of "a simple, easy process," but is now requesting to do so again. It's clear that Open Road has little intention of honoring the promises on their website including: -"quick, easy, and secure" -"easy as 1-2-3" ... among other things So unless your credit is over 700, you make more than $5k/month, and you're willing to deal with weeks of back-to-back emails and communication... don't even bother. Your local credit union will almost certainly give you a faster and easier process.

I had a great experience in dealing with Open Road. Once I had all the necessary documents in order and submitted, the whole process went smoothly. It took about 3 weeks but I expected that. Bottom line, they were professional and communicated with me on a regular and timely basis and saved me hundreds of dollars.

First off I want to say thank yall for getting my payment down but this whole process was horrible I had to constantly call in order to know where I was with my application I talked to so many people and they all were telling me different things I almost gave up 3 times because of this I started the app on 2-28-22 and the check was finally sent 3-14-22 my experience was horrible but my sister also went with open road lending and her process was quick and easy

I must say with my credit history I was skeptical when OpenRoad said they could lower my monthly payments AND lower my interest rate. I almost didn't go through with them but at the same time I was tired of living paycheck to paycheck pretty much. I applied and was ecstatic when they approved my loan. OpenRoad saved me exactly $127.93 per month plus my first payment didn't start until about 45 days after my new loan was approved! If you can save some money monthly I recommend you refinance with OpenRoad Lending. They are quick and update your status regularly. And their customer service is the best! Thank you OpenRoad Lending!

I recieved letters in the mail about refinancing my 2018 Toyota Camry. Thought it was a scam at first but decided to give it a try. I'm glad I did,saving 100 bucks a month. They answered all my questions and was very professional. Give them a call today.

Excellent service and helps you out every step of the process to get the job done on a timely manner. Thanks and I would definitely recommend your service to others

Open-road lending did a great job of getting my truck payment drop down to a cheaper rate and a cheaper payment they work very hard to get me approved I can't thank them enough

Wendy was my agent. She was very professional and very timely. I would recommend OpenRoad lending and Wendy!

This company is a must to save money on your auto loan. Marlen Carretero was so helpful and I would recommend this company to all..Thank You Open Road

When approved I was given a much lower quote on my interest rate and when they got me on the phone that all the sudden it jumped up several points. They are dishonest in their dealings. Buyer beware!

I wanted to refinance my 2016 GMC Terrain to lower my interest rate, which went from 19.47% to 8.99%, a huge reduction! No other finance company bothered to help me get the terms I was seeking. The ONLY problem I had with this company was that they requested the same documents several times, which delays the processing. I would recommend this company.

I had an exceptional experience with open road lending. They were very professional and responsive in handling my loan request. I worked with Tre Davis who went above and beyond to process my application as quickly and easily as possible. As a retired bank executive, and familiar with the process, I would highly recommend this company to everyone!!!!!!!!!!!

Said they could lower my payments by $100 after getting approved, they gave me a quote of $201 higher than what I'm paying now. Lady you sound crazy as Hell

One of the worst refinancing company I have ever try to work with. I got a letter in the mail saying that I’m qualified to refinance my vehicle so I tried it out. We went through all the information and the guy said I was approved certainly. He said someone will contact me in the next day or so. So I got the call only to find out that I wasn’t approved. It was a huge disappointment. I asked her how is that possible if I talked to one of your coworkers and they said I was 100% approved. I gave her all the info and numbers me and the guy talked about. All she had to say was I don’t know about that but your not approved. You guys are no good

so was suggested to them by credit karma. completed the application and got a call back the first thing that morning with an offer. great payment but wasn't fond of how long the loan would be extended. then she immediately took back the offer cause it didn't cover everything and said she would call me back with a different offer. that was last Thursday. no update until this morning on the website. I was approved. call them to verify everything that I needed to send in. girl says I actually was not approved based on mileage on my .vehicle. my payments are a little high but id rather deal with than this crazy backwards company.

It was such a smooth transaction from start to finish! They are very responsive and keep you up to date daily on the status of your loan! Also the money that they saved me is going to be a big help in my household. I would highly recommend this company.

Sent me a letter in the mail stating that I was preapproved to refinance my car. I thought sweet this is a good deal. I applied on their website and my application was promptly declined. Why would they send me a letter stating that I was prequalified, including monthly payment, interest rate and time of loan, just to decline my application. Definitely will not use them in the future.

Don't waste your time. Also they work with Lexington Law so if you have bad credit your just giving your information to a evil debt collector.

Well, I have to admit the overall process was painless and fast. Literally I made the call started the process and within a little over a week I was done. Backstory--- I received an offer in the mail to lower my car note. At the time of the offer I had a 17.99% APR and I received through OpenRoad 12.29%. Considering I had just bought a house 2 months prior which decrease my credit score I was very happy to decrease my car note.

Would give zero stars if I could! This is the worst place that I’ve tried to refinance with! I’ve been trying since 27 May to refinance my vehicle not because I need to because I wanted too. I sent them every information and documentation that they have needed, every time I did they said that I didn’t complete it correctly or the ink was too faded or the pay statement wasn’t clear enough for them to see. Today was the final day that I have messed with them I withdrew my application and ask them to send me back my original title. Do not refinance with this company all they’ll do is give you the runaround and place the blame on you or the bank they are using.

Same story as all the others. Promised a low rate then changed to an outrageous rate after digging my credit and wasting my time.

This has been by far the easiest process for refinance I've ever gone through. I highly recommend!

Worst place ever. They don’t answer emails and when you call says the funding department is reviewing your files for last 2 weeks. I spent 43 dollars to overnite a notary for them. Don’t do business with them. I’m not even if I’m approved hate to see how they treat customers with loans. Update: after 3 weeks of resending documents. They say 40,000 isn’t enough income for a 300 dollar car payment and my second job (Grubhub) can’t be verified so the denied me. Run from this place and don’t look back.

Made the refinance process quick and easy, saving $100 a month now, can't thank Julio enough!

Tried to get car refinanced. Got a different rep everytime. They managed to not even listen to me when I tried to provide them with accurate and updated balances. They never called back. Then they give me an offer with higher interest and then send me a decline. Its like they have no damn clue what is happening. Stay away.

After hours of my life spent on hold, multiple conversations with customer service that were pointless, and 2 months of trying to get my car re-financed, I finally gave up. Was told multiple times that a manager 'maybe' could call me back (they never did). Super unprofessional. Dropped the ball on my loan not once but TWICE and hit my credit multiple times. Do not use this company! Unorganized at best. Would give zero stars if I could.

Took a little time, but it was worth it in the end. FYI - the quicker you send in all the requested documents, the faster your loan will be processed.

This Place is no joke it’s the real deal when they say they can lower your car payment and get you a better interest rate on your existing loan and also offer Gap and insurance warranty on your car for piece of mind on your purchase . And yes all that and lower payments. They dropped my car payment 100.00 per month. I will be saving 8400.00 on my loan . Great place to do business with . And you have less that perfect credit it don’t matter they can help you. Thanks for caring about my money and saving your customers money

Very easy to communicate with and very prompt with their service to refinance. A couple of items I had to send to them more than once though. Very nice, friendly loan assistant, but I felt that she was unwilling to really delve deeper to get a better rate for me. She was satisfied with the rate, wanted to close fast, and did not extend herself the extra mile to get me the better rate. I could be wrong though. Overall, a good experience with very little hassle.

My Specialist Wendy was one of the most professional people I have had the opportunity to work with to help me refinance my car. The process was very easy she walked me through the process at every step. I had recently lost my husband to cancer my life was spiraling she gave me the encouragement to help make my application and finalize my loan. I WOULD RECOMMEND Open Road Lending to all looking to get their Budget back in your control. A+++ Thank you so much.

My experience has been mostly positive. They were indeed able lower my payment significantly from what it was before. The paperwork and documents that I was asked for was a little exhausting, yet I understood why each was needed for the process. This pandemic might have caused a few delays here and there with regards mail and/or fed ex processing which was no fault on OpenRoad Lending. Still, everything happened within a week's time.

Was looking to lower my interest rate and wasn't pleased with the finance company I had. Received a letter from openroad and decided to call for more info. Ended up being a great deal and mostly easy process. The folks we worked with were great, responded quickly to our questions.

Refinancing my car loan with OpenRoad Lending was fast, easy and stress free. My service representative Josh Alvarez kept me updated on any new forms I needed to send in and what the status of my loan was in the process at all times. OpenRoad Lending is saving me $223.00 a month on my new car loan and that is fantastic for me. I highly recommend OpenRoad Lending for your refinance needs. Thank you so much OpenRoad Lending.

OpenRoad Lending exceeded all my expectations. My loan closed in less than 8 days. At the beginning they told me everything I needed. Uploading the doc's was easy via my cell phone and they kept me in the loop. OpenRoad Lending saved me over $4000 of the lift of my loan. From 24% interest to 10%. I will recommend OpenRoad to all of my friends. THANKS OPENROAD LENDING...

I had planned to refinance to lower my interest rate and wasn't pleased with the finance company I had. Received a letter from openroad and decided to call for more info. Ended up being a great deal and mostly easy process. The folks we worked with were great, responded quickly to our questions

I am really not a "leave a review" type of person but I felt like Open Road Lending was deserving. From start to finish the process was simple, quick and easy. My representative Ms. Curtis kept me apprised of everything that was happening. She is friendly, knowledgeable, polite and professional. If you're looking to save some money on your car loan I would highly recommend reaching out to Open Road Lending.

I recently did a refinance through OpenRoad lending and it was so seamless and easy. I received an offer through mailer, but was about to trash it since most of the promotions I receive through mailer ends up being a scam or false promises. Since I was looking to refinance I thought will give a try. The entire process is so easy, have to just fill in an online form. After that their customer service is so professional with clear communication of the next steps and timely and proactive updates. They first gave me a quote on the revised monthly payment. I saved around $100 per month from what I am paying now. As soon as I sent them the requested documents for verification, then everything else is taken care. From paying off my existing financer to receiving my new financer details. I would highly recommend OpenRoad lending for any auto finance needs.

Would not recommend to a dog! They first approved me for payment of $481then when documents came to sign the payment was set at $650. I didn't sign let them know the payment was not as agreed to. A week later they got the payment back to original agreement. Then had to send 4 different pay stubs because they couldn't use the previous one because it was out dated for there records. Then got the final approval letter after 29 days of back and forth and complete daily frustration of resending documents. My payment was due and the supervisor told me not to worry about the payment that they would have it finalized by Friday. So payment wasn't made and 10 days past due. The finalized the loan Friday and I got the denial letter at 12 am on Saturday! Waisted over a month of aggravation and multiple times of being told I was approved to have my first late payment come up for open road to finalize with a denial letter! This is not a A+ rating business! Don't believe a word they say they won't use lube!

Open Road Lending was a god-send for me, I needed to lower my monthly payments (which was way too high) and becoming a challenge for me. Open Road processed my application in an expeditious manner, their representative was attentive and friendly. Within a week of applying Open Road approved my application and took the burden of a high car payment off my back and now I can breath easier. I highly recommend Open Road. Thank you Open Road, you made a difference in my life.

My experience with OpenRoad was great. Everything was quick and easy. My representative Mr Sanchez made every step I needed to take to get on my way to savings a very smooth transition. Very knowledgeable of the job and professional. Thank you to everyone at OpenRoad!

Excellent experience and refinance with OpenRoad Lending. Was able to lower my interest rate by almost half. Everyone I worked with was professional and courteous. Highly recommended, would do business with them again.

Colin with Open Road Lending made this transaction painless. He communicated with me every step of the way. He answered my questions quickly and even discussed options for me in the future. I am happy I made the decision to do this and worked with this incredible team to make it happen.

Open road Lending was very helpful and professional the entire process. We never felt alone or abandon. They made sure that all of our questions were answered in a timely manner, and someone was there everytime we needed assistance. I definitely would recommend this service to all our friends and family.

OoenRoad Lending is absolutely a company with heart and professional, a combination rarely found these days. I appreciate there care and willingness to assist me in refinancing my car loan. Ms J. Rodriquez was informative, available, transparent and a joy to work with. If you need financing support OpenRoad is the place to turn to.

Saved me over $150 a month and got nearly 12% better interest rate. The thing that was best was they was able to work around my hectic schedule to get it done as fast as possible. So great first impression, if that changes I will keep everybody updated.

They knew my score when they sent me a letter offering refinance at lower rates. They came because Credit Carma sent them my data. Now they know all my data, my address. So, they denied my refinance. If they knew my score before, why offer refinance at lower rates, for then denying ?! So, basically they got all my data, to do whathever they want. Incredibly, on the same screen where they denyed, they already recomended me to another company. This company asks me my all data again (i didnt inform). My advice, just show your SSN to real people, in front of you, in a physical branch.

Open Road is a blessing. It was such a quick ,smooth and easy process. The communication and customer service was an A+++. They helped me tremendously. I was at my wits end with a 29 percent apr with an auto loan. It was plain robbery. Thanks to Open Road Lending I am at a much lower rate with lower payments with a new lender. I am so releaved and happy. I never knew refinancing could be so easy. Kudos to Ashlyn Herbert for going above and beyond!😊

Shakeira was great. She took her time with me and made the process super duper easy for me. Open road lending keeps you updated and has a really good follow up method for new clients.

OpenRoad was able to save me a little over $100 per month on my refinance. But the process of sending and RESENDING documents was redundant and frustrating. I did like being able to do everything online but it actually turned out to be the same headache as going in to an office. I didnt like them needing to see my bank statements. I receive SSDI and pension, I had official and current documentation of those sources of income, why did you need to see my bank statements? That was only one of the many issues I ran into with this process, it took almost a month. Thank though! Now Im having issues trying to figure out how to make payments online, its not clear.

They lowered my payment each month but they raised the overall price of my loan. When I refinanced I owed $16,500 on the old loan. Now I owe $19,400. I’m completely dissatisfied with the “help” from this company. I wouldn’t recommend them to anyone I know not even someone I don’t like.

Just as long as you have all the correct documents, everything should go smooth. They keep you updated on your application process by calling you, emailing you and texting you. I hope to continue my business with open road.

I wanted a cheaper car payment. Never missed a payment never late. Just wanted lower payments. I filled out all of the paper work. Kept sending it. Little things kept needing to be redone. I have now sent the same form 8 times and apparently the notarized seal isn't clear enough on a SCANNED COPY of a document. Do you not comprehend that a scanned copy isn't going to show a raised seal in its full clarity? It's been weeks of just trying to get the paperwork done and get approved. Finally today I told the. To just cancel my application. Utterly disgusted by the incompetence of the entire experience. Just ridiculous. I would never recommend this company to anyone or ever use their service for anything again. Go anywhere but here.

When contacted I had serious doubts about getting refinanced due to so many denials. When I got approved I was so excited. The advisors there are great, answered all my questions and had me refinanced within days

The process was so incredibly easy. From start to finish was only a couple of days and I didn't need to go into an office which was nice bc my schedule is very busy. I literally completed everything with my phone and just waited a couple of days. Openroad took care of EVERYTHING!

Not worth the time and frustration. They wanted me to fill out and have notarized a document called a one and the same because of the hyphen in my last name. They asked for the same document twice to verify my name after I had already sent it to them, then asked me for a list of about 10 different documents they wanted. I verified my income but they kept asking me for more verification. They wouldn't answer 2 questions I had about interest rate and payment date.

Worse company ever. told me I was approved for refinancing asked me to get them all these various documents and even sent in a power of attorney notarized. To send me a denied letter the next day.when I contacted them to ask why they were very rude

I'm very happy with my decision to refinance my auto loan with Open road. Very professional staff as well as knowledgeable. Easy process from start to finish.

Wow! I read a lot of negative reviews on the BBB and I'm not impressed. I do not want to find myself in that situation so I will continue looking around. This company needs to get their act together or the ratings are going to keep continuing to be negative more than positive. For those who had a good experience thumbs up for you.

The application process was very easy and fast they worked with me getting them what they need to approve my refinance I’m sure glad I went with open road lending I went from 22 % interest rate to now 13% saving a lot of money overall my new car payment is great 👍🏼 I recommend them to anyone looking to save money n refinance your auto loan you won’t regret it 💯

Great opportunity to reduce your car payment. I'm now saving $200 and they were really fast about it. I'd recommend open road lending to anyone!

Open Road made refinancing my vehicle so easy! I got a great rate, and lowered my monthly payment. Thanks Open Road!

I was very disappointed they said they could save me money on my monthly payments and lower my interest rate. But then when I applied they came back and told me they couldn't do anything because no company was available in my area. Well if that's the case why send me a letter

The process was fast and easy! They walk you through everything and keep you updated on where the process is. I would highly recommend OpenRoad Lending.

Sent me a letter saying I was preapproved and didn’t even approve me. Terrible company. Put points on my credit for no reason. Wouldn’t deal with these guys if I paid no intrest. Don’t waist your time if you get a letter of approval

I JUST WANT TO BE OFF YOUR MAILING LIST. EVERY WEEK I GET A LETTER AND IM NO WAY INTERESTED AT ALL IN A COMPANY RATED 3.5 AND 29 YEARS IN SERVICE IM ASKING YOU TO PLEASE STOP MAILING ME. I UNDERSTAND YOU TRYING TO GET BUSINESS BUT TO MANY LETTERS FROM YOUR COMPANY CAN GET ANNOYING (IM THERE). THANKS IN ADVANCE.

I'm really glad I finally finished seems like a lot of questions but I guess it's worth it payments are about half and I saved a lot of money on insurance all in all it was a good deal thank you 🙂

Open Road Lending was very nice helping me refinance my loan with a saving of $100 that's sure help with these current Gas prices

I was approved for a loan that would be lower in interest and almost the same amount of payments as my current loan. The loan specialist I was dealing with Lucero Fierro followed up with me by phone the other day and I wrote all the info that we discussed with the understanding that she needed to email me the documents with the terms I agreed on.Today she called me asking if I sent her my documents and I said no because I was waiting on her to send me the loan terms. She went on discussing how low my payments would be for 69 months (when she offered me 43 month 2 days ago) and I said looks like you do not remember our conversation and that is why I need to have the loan terms sent to me. The ones she sent me was originally for 72 month which I did not agree to. In the end she told me I can reapply in 6 month or call her to reactivate my offer if I change my mind. I’m glad to find out in the beginning how this company is shady to potential new customers. Please beware of this company.

Outstanding Experience. James Daley was professional and managed to cut my interest rate from the dealership in half! Open Road did exactly what they said they would, which is rare in these turbulent times. Much appreciated.

So I was super excited about refinancing my 2020 Santa Fe and I was looking to save some money. I got an offer in the mail about this company and thought it was a scam at first but decided to give them a call and see what it was all about. Well after talking to to a couple representatives I was approved for a lower rate and was able to save almost 125 dollars a month. So after scanning several documents it still wants good enough. They had a discrepancy on my address had to go back to a notary and resign sign the affidavit which the notary messed up long story short 3 weeks and still waiting to be finalized and I said I don’t wanna make another payment on the old loan and if this isn’t finalized by next week I’m taking my business somewhere else. I’m will to remove this review if it gets finalized at a reasonable time but this is not what I was expecting being a first time customer.

Very poor communication and it takes 3 months of you sending papers back and forth just for you to get denied as the process application took longer than 30 days. When it was on them taking forever. They will run hard credit inquiry without your consent. Very shady company and place. Do not do business with them. I used Credit karma for this and worst decision I ever made.

I'm glad I finally opened the mail and followed through with applying for a refinance on my car. I'm pleasantly surprised to save some money and continue to work on my credit. I appreciate the staff at OpenRoad Lending who helped process my documents and get me approved. Thanks again!

I just can not say enough about the refinance process i just went thru with with my suv. It was fast and painless. I got an awesome new rate and lower payment. Brittany was fabulous!!!

I have no complaints or anything negative to say, I was so happy blessed grateful and thankful that I received this letter in the mail. I thought it was the ongoing “junk mail “ that we all constantly get but I’m glad I gave it a second thought opened the letter and decided to them a call. It was all worth it, I am now saving money and have a lower monthly payment. Thank you so much to my representative for all of his help from start to finish.

The experience that I had refinancing by vehicle was the absolute best. I received an offer in the mail for a possible opportunity to reduced the interest rate and payment for my car. I added my information online, uploaded the required document's and was approved in no time. There were no unnecessary phone calls. All of the communication was between me and my loan specialist. Yes. I talked to the same person through the process. I let them know I was going on vacation and they sent a notary to me "on vacation 3 states away" for the final document. I was shocked and happy that they had that option. I have never seen a company take care of anyone like how OpenRoad Lending does. You will not be disappointed.

I have been working on my credit for some time. I was in an auto loan with a high interest rate but OpenRoad Lending was able to reduce that interest rate by over half! I am so excited to be saving money monthly and overall. Everyone was very friendly and efficient and things got done very quickly. Very pleased.

OpenRoad Lending has helped me save money on my auto payments, by reducing the interest I was originally paying. Their communication has been excellent, A+ customer service!

I was able to refinance my car loan and save me $150 per month. They were very professional and responsive (reaching them on the phone sometimes took a long wait) but via email and text, worked very well. The entire process took just about a week. I would highly recommend.

Please dont waste your time with this company. Credit Karma recommended them to refinance my car. I was approved the first day but 3 weeks later and still nothing. They don't answer emails and customer service is horrible. We called and left many messages with no return calls and then would get asked for a random document. We went with a different company and had everything finished in days. This company is a joke I highly recommend you go elsewhere!

I worked with Lauren on my refi, and I couldn't be more pleased with the outcome. Everything was handles quickly and professionally. My interest rate dropped almost 9% and my payment went down $68 a month. I enjoyed being about to do everything through email or text. I would recommend.

They told I was approve and sent a email that said I was and my monthly payments. Then they decline me and didn't even tell. Just told me to make my payments on February 5 2022. I had to call and find out not a very professional company. I would not recommended Open Road Lending.

Just got off the phone with one of your costumer representative, first of first he was really disrespectful. Second he didn’t even let me talk , he didn’t offer an alternative to help me the costumer out. Was really discriminatory because i had asked for a Spanish speaking representative! Really disappointed that this is the image that you guys put out to represent you guys as a business. You guys really need to do a better job with costumer service.

Received multiple emails and calls asking for me to call them back so I could get a quote. Took a ding on my credit for absolutely no information. When I finally had the time to call back the female I spoke with was muffled and hard to understand. Also heard kids screaming in the background, I get that a lot of people are working remotely these days but seriously? She didn’t have any of my information and put me on hold multiple times for about 30 min each time. When she supposedly had my info it was wrong. The loan officer I spoke with after was speaking so fast I could barely understand him as well. Both people I spoke with seemed to be doing something else while trying to do their job. I finally got irritated and hung up. I received a voicemail from the loan officer saying that we must have been disconnected or and when I felt better to call back. Are you kidding me? When I felt better? Better about what? Your unprofessional service? I’m good. I’ll look elsewhere. Thanks for dinging my credit. I will not recommend anyone even trying with this company. I knew there was a reason why I felt so hesitant in the first place.

I received a letter in the mail from them around the time I was thinking of refinancing my car. Naturally I was hesitant, but the process actually turned out to be real positive! I also qualified to have my car financed through one of the credit unions they work with, so they basically acted as the middle man. The only downside I would say is how long the process takes because there’s a lot of documentation and paperwork that needs to be emailed back and forth, but the process is organized and they kept me in the loop throughout. From the time I contacted them to the approval and buyout of my previous loan was about 10 days, so keep that time frame in mind. Thanks guys!

Representatives were very polite and professional; knowledgeable and efficient- took the time and necessary steps to get loan completed in a timely manner.

OpenRoad was quick, simple, and with no complications. Spoke to an agent, signed documents, and saved money. I recommend OpenRoad to everyone at to have a conversation with an agent.

The process of refinancing my car went very smoothly and quickly. The associates I spoke with were all very helpful.

This was a difficult process, in some respects, however we came together and accomplished the final result, re-financing. Thank you for your patience and assistance.

Awesome place to refinance your vehicle, process was fast and quick, highly recommend, Alan Donaldson who is the one that handled the process and was very professional and informative on the process. Thank You open road lending.

While I did get approved and my payment was lowered by 200 dollars the process is tedious and long. Got frustrated a lot and at one point just gave up, they finally come through.

Was accepted for a refinance for my car, sent all paperwork many times. Took over a month and then got an email saying they needed all the paperwork again because some was lost? This week received an email saying my approval had expired and we would have to do it all over again and my payment would be higher than originally offered. Not worth the aggravation to go through that again. If I sent a payment would they say that it was lost too?

Classic bait and switch. I use Credit Karma as I'm trying to improve my financial situation and my credit (Which I am). I found Open Road Lending through an ad in Credit Karma. I even Googled them to see if they're legit. I contacted them by filling out the auto refinance form and they immediately responded saying I was pre-approved and then after filling out other forms and documents, I was given the new rate and payment. I supplied them with all the information they needed. The whole time they're assuring me everything is good to go. I asked them if there's anyway any of this could change and is this all locked in and my contact said "everything is good to go. The only way things could change is if the paperwork wasn't turned in by the due date set by Open Road Lending". After all the docs were turned in by me. I didn't receive any contact or notification from Open Road lending for 10 days. Within that 10 days I contacted them and asked what was going on. I was informed that my loan was at the underwriters and it shouldn't be too long. Yesterday I received a voicemail and text notification saying they weren't going to proceed to my debt to income ratio. Honestly, this would've reduced my car payment making it easier for me financially. So basically Open Road Lending strung me along for the better part of a month, telling me that everything was good to go and making me feel like I had nothing to worry about. Had they done the debt to income ratio up front and been more honest, I wouldn't be as upset as I am now. I've worked in customer service in the past, and I'm not usually one to complain but in this case I feel like I've been conned. This business practice is reprehensible. What they advertise and what they deliver (Or lack thereof) is highly disappointing. If your heart is set on this company then I'd certainly be cautious

I had wonderfully amazing experience with Open Road Lending. The customer service representative was professional, very detail oriented and I felt she cared about my best interest. Shelly took her time with me and made sure that I understood everything. She was patient and provided excellent customer service. I had a very good experience with Open Road and would recommend it to everyone.

they sent me a pre-approved letter, and when I applied, declined and answered this: We have no loan products suitable for you available in your area. and I still lost points in the score

I kept getting mail from them thinking it was a joke. I decided to act on it one day, like what ever sounds to good to be true. Gave all they asked for and fast forward to now. My car payment is 230$ lower.

I just refinanced my auto loan with OpenRoad. I appreciate the virtual aspect and electronic processing. My only issue is that my assigned rep wouldn’t respond to my email. It’s my first time refinancing and I was anxious, nervous and lost. I was looking to hear from her, but she only sent me automated emails. Everyone I spoke with on the phone were courteous, professional and supportive. All in all the process was easy and quick. I especially liked how each time I called I was able to speak to a rep. If you’re wondering if you should refinance, do it! I recommend refinancing your auto loan with OpenRoad.

This was such a great experience for me. So easy and the best rate i have ever had for a car loan

My experience overall was good . But delays almost made me want to not do this loan.It caused me to spend money before i had to on insurance and regisration .

Saved me about $65.00 monthly and dropped my interest rate over 6 points. Quick and easy with no hassles. Very professional group. I highly recommend them!

What an excellent experience from start to finish!!! Lillian is an exceptional representation of Open Road. From start to finish i have no complaints. Thank you to everyone involved i do appreciate the time and effort put into my refinance. I will recommend you highly. Regards Jill Newman

Been trying to refinance our car for 3 Months with openroad. we've had to redo our application 3 times due to it timing out because they want you to send the same items like a 100 times. I've sent my wife's income like 10 time and her license about the same. was told to mail in the motor vehicle title application and everything should be good. now there stating that it has timed out again and want us to redo the application and run our credit again.

Thank you guys for the Reviews. I feel as if this stopped me from a nightmare on elm. Although, Capital one Finances my vehicle. I have zero issues with them , when it comes to customer service or any personal documents. I could've saved money and switched to open road, but after reading the REAL REVIEWS not the PAID ONES, Id rather continue paying a higher note with capital one or refinance through them.

Do not use this company. I'd give them a negative five if I could. I sent all my info to the and they are telling me now after a month and half and two credit checks that my income doesn't match. It does match but when you clowns that can't take your yearly gross divided by 12 and get correct amount, no u won't get right amount. They subtract half my gross and then said oh your income doesn't match. No kidding. This company is the biggest joke and scam out there. Beware and avoid any thing to do with them. They will screw you every way they possibly can. Can't believe they allow such a company to do business.

I would recommend OpenRoad lending to anyone. They were able to help me sort through my paperwork and get me approved for a much smaller car payment. Mike was our loan officer and he did an awesome job. Thank you.

Extremely disappointing, I was told twice that they could lower my auto loan down to 11.5%. Even getting an email from the manager saying to send over the necessary documents and everything. Before I done this I called to verify everything. I was told that 18.9 was the best that they could do. Same thing happend the first time. Which made me realize they were trying to get my business, letting think it would be low but really be only a couple n lower.. I see Alot of good feedback for them. For those people I'm so happy for you. For me i just wasn't as lucky.

Received a offer in the mail and thought worth a shot to get a lower rate. Well they got me a LOT lower rate then what I was paying. Transaction went well and from start to finish it was 1 week this includes the payoff check arriving where I originally purchased my vehicle. Brittany was very responsive to any questions I had.

Great communication. The key is being timely when returning necessary documents. The quicker you get them what they need. The quicker you close. Great experience. 5 ⭐

I received 2 offers in the mail about refinancing my 2020 vehicle. I had the car for 8 months at that point. One company said I was not approved after the pre approval offer. Open road also did my application the same day and said I was approved. Then they started asking for a lot of documents. Pay stubs, bank info to prove other income, DMV paperwork. I was able to text and email the documents. The loan person I worked with was extremely responsive. She did an outstanding job. From start to finish it took 2 weeks. They saved me money per month and lowered my interest rate. Thank you

I received a pre-qualification in the mail and filled out the application cause it seemed like a good deal, I then had to call them because I didn't hear anything back and I got a prerecorded message stating I don't qualify, I am sure this will ding my credit. Thanks for nothing!

The company and the way my application was handled was very unprofessional. I sent all that was required of me. Half of my provable income was removed because it was not provable to their standards, it was a “1099” income. I had two supervisors tell me I qualified with an income of 1500.00 or more that was “proven” and then told after 4 weeks that I am not qualified. A lot of information was not delivered to me during the application process. Therefore I feel as though your company has wasted my time. The company came to me and then have different people inform me of different information. This company really needs to recheck its procedures.

I've had a terrible experience with this company. I was lied to by them multiple times about quotes, placed on hold for over 45 minutes several times, I spent lots of money over-nighting documents to them as requested, and got no where with them. I would NOT recommend this company to refinance. I feel thankful I got out when I did. They were having multiple issues verifying my employment when I exceeded the income requirements by a landslide, have a credit score of over 650, and have had a steady job for a long amount of time. Complete scam and waste of money and time I have spent already with them. I feel extremely upset with their lack of professionalism and rude behavior I received when I actually could get a hold of them. Do yourself a favor and don't waste your time and money like I did!!!!!

They made a huge difference in my monthly payment! Maggie was so helpful and communicative. Highly recommend.

Do not use this company. I wanted to refinance my vehicle and they dropped my payment by $40 a month while adding an additional 16 months to my loan. Which is an additional $3,000!!! Don’t be scammed!!

Awesome Company! Helped Me Lower My Payment Each Month And Save More Than 3,000$+ On My Loan! Nice Peolpe Over The Phone! They Help You out Quickly , With Professional Helpers Also gives You Many Opt. On How To Send Paperwork In! I Do Recommend!!

Completely unprofessional! My agent never got back to me when writing to her until days later. My application was accepted and they made me send them over multiple paperwork documents INCLUDING my Title that they stole. They claimed they sent my title back I NEVER got it. My application was accepted just for it to be denied later on due to me only being out of work for one month. Complete waste of time this company is a joke would never recommend them.

Refinancing with Open Road Lending was so quick and such an easy process. I’ve never experienced anything like it before! I couldn’t be happier!

The process was seamless, I had the same contact throughout which made things go very smoothly, and I am saving a nice amount of money each month!

Open Road was super easy to work with. I was able to refinance my car with half the interest rate from what I was paying originally, and I'm saving $200 a month. Everyone there is super professional and responsive. One of the best lending companies I've worked with that's for sure. The process was super easy. I most def. recommend them.

Don’t! Run! Scammers will give you the run around. You provide everything they ask for they take forever to process then say your documents are expired!! Huh! It was current when you requested it. Since you took so long it keeps happening I refuse to keep submitting documents. Terrible company and very very dishonest. Go elsewhere for a no hassle experience. Some of these positive reviews are hard to believe or employees. I finally asked them to withdraw my application after a month and change.

Communication between company and borrower is horrible. Just a couple days before loan was going to close, they told me the interest rate was changing, significantly due to communication errors they made! I've been in process for over a month trying to be patient as they took accountability for the error, just for them to turn around and decline the whole application now saying that there's not a program that fits. They sent me a pre-approval. It's a joke! Save your time and refinance with a local lender that you can work with in person.

Everyone was amazing!! Never had to wait on anything they were on top of everything!! (calls, emails, text, getting loan pushed thru in no time) Will recommend them to anyone wanting a loan!!

Asked for another credit pull because I locked my credit in the initial one, resulting in a poor rate. They said they couldn’t, weeks later I talked to someone else and all of a sudden they were able to. However, they pulled it from only one source “ Flagship” (approved my loan previously) and not a variety of lenders. Either way you look at it I was reemed from getting the best rate possible. They could have had my service but my oh my. When I voiced my complaint instead of helping to resolve it they simply stopped contacting me. Again, they could have easily had my service, instead it was a waste of time for both parties. Don’t go through them. It won’t benefit you won’t get the best rate possible.

My credit was less than perfect and I traded a vehicle for a new car a few years ago which resulted in high monthly payments and high interest rates. I’ve recently been working to rebuild my credit and refinancing my auto loan was on my list and after receiving rejections I was discouraged. That was until my experience with Open Road -I was APPROVED! Approved, however my loan to value was too high but the loan officer Katherine took the time to explain where I needed to be to have my loan approved -compared to the other lenders saying you’re loan is upside down and slamming the phone down. Thankfully, with this additional information, I was able to pay down my current loan to meet the Loan to Value guidelines within 2 weeks and my loan was APPROVED! Open Road saved me 50% in both interest rate and monthly payments!!! The process was smooth 10-15 business days and my loan officer stayed in communication with me throughout the process! Give them a chance, it is worth your time if you save money!!!

Very disappointed with this company. They give you false hope with an approval email just to tell you when you talk to them on the phone "sorry we can't approve you". It's like, do your due diligence before you mess with people's hope and credit. I do not recommend this company unless you can afford to take several dings on your credit report....

Let me start off by saying that they did cut my interest rate way down. However, they used a bait and switch tactic. I was quoted a very low rate only to have it raised 7 points in the end. I didn't appreciate that, but in the end I am satisfied with my new rate and payment. One last thing, it took a month to complete and caused a ding on my already poor credit rating. So be prepared. Its not a fast process.

What a GREAT experience! I've never done a loan online before and was unsure about it. When I received an email and phone call from Savannaha Johnson who worked with me every step of the way, any questions, concerns she was there to help. With us going back and forth, made everything much easier and Savannaha was so kind to work with and went over the contract before signing eased my mind. Everything worked out in my favor and lowered my monthly payments in which I am very happy! It was a great experience working with Savannaha and Open Road Lending. I am saving money every month by refinancing my car loan, YAY! Thank you so much Savannaha and OPEN ROAD LENDING.

They agreed to refinance my car at a lot lower rate. But after getting to the end of the contract they said that I needed to show proof of my address which I did through my driver's license and other items. My car is not due to have its registration renewed until April they said I needed to fill out their form for a change of address for the DMV which had already done on my own which I sent them proof. then after dragging on for a month they said no we want to see the actual registration with the change of address on it. So it is my belief but even with good credit good income and proof of everything else they have no trust in anyone. Very poor business structure.

It’s a sca. Dont bother…they lie they say you can’t have co-signers they tell you all this stuff then have you Jump through hoops for a month then keep coming up with new excuses why they need you to re send documents that you clearly sent correctly twice before. Then when they have nothing else left to use they tell you they need it all in the mail. Read several posts like mine but didn’t want to believe it. I’m not quite sure why they do this what stringing people along does to benefit them but you can bet I will find out the reason that it helps them.

I advise you run as fast as you can from this company. I've been trying for 2 months to refinance my car and they just denied me. I've sent all paperwork over at least 5 times. They took so long that they had to pull my credit twice. This company just cost my credit to drop 102 points and my first ever late payment on my car. I suggest that you just find a good bank and refinance that way

I don't seem to get very good rates at the dealership when buying a car. These guys have always been able to reduce my interest rate by a few points. This last refi they reduced me 10%. I would highly recommend them, they are worth your time!

Working with openroad lending was the best decision I made I had the pleasure of working with Doug the process was quick and easy I did everything from the comfort of my home. Openroad got me the best refinance rate I actually save a $125.00 on my car payment and I want to thank openroad for reaching out to me. This company is legit and they are so professional thanks openroad for helping me save money on refinance my vehicle

I asked to refinance my car with them and they ran my credit to get information I could have supplied to them if they asked. Using the information that I could have told them they denied my application. I took a hit to my credit just so they could tell me no. Poor business practices. They definitely need to communicate with prospective customers before running credit. In trying to rebuild my credit they have knocked me down points. I'm disappointed in the communication and customer service with this company. To top it off they called and emailed me countless times but the calls were automated and asked me to call them back and my email took hours for a response. As far as customer service... I would be weary. UPDATE: Bryce Wilhite explained in an email that they can only obtain my vehicles information from me after they have ran my credit. Although I have access to all that information without them having to run my credit. The company chooses to let their customers credit be effected rather than asking a simple question. Still sounds like poor customer service to me. Open Road Lending should really start thinking about the customer instead of just the bottom line.

Was the only company who would refinance my car. Love them!

So far they have lied to me. They told me that I could keep the same amount of payments I have left with a cheaper payments. But when I look at the term limit it is starting all over with term limit. But the payout is the exact same..

I have been working on my credit for quite a while and had been stuck in a high interest car loan that open Road helped me get out of. Brought my payment down considerably. Professional, responsive staff.

I've read the negative reviews about this company and I don't understand how it could be the same company that has helped me so much. I wanted to refinance my car because I had really bad credit when I bought it. I worked on my credit for a little over a year before deciding to refinance. I had never heard of OpenRoad Lending before so I wasn't too sure about moving forward but it was either investigate new lands or continue to pay on a loan with a 24% interest rate. I am grateful that OpenRoad Lending was able to cut my interest rate down by nearly 50%. They are a very attentive company and provided exceptional customer service.

I refinanced my vehicle through open road. The process fast and very time efficient. They were very acommodating and very responsive to my needs. They kept me informed through the entire process. I am very satisfied with the results of my refinancing and the quick process. THANK YOU open roads!

This company will bait and switch. I have a credit score of 800 on all three credit bureau’s. They sent me a pre approval letter with a 2.3% finance rate. I applied for the refinance acceptance letter only for them to say I only qualified for a 72 month loan with a 9% percent loan rate plus my current finance rate is much lower then 9% They are a joke and I’m sure they are breaking the law with sending false acceptance letters. I will be forwarding the letter to my States attorney general’s office. This might not make a difference however hopefully this will help someone steer away from this companies scam and lies.

I found out about open-road lending from my Credit Karma app. I applied for refinancing on June 30th. By July 15th, my old finance company was paid off and I am now saving $77.26 per month and I saved a total of $3,399.99 off the total loan. I even have a $570 refund coming from the old finance company! I'm a believer. These guys are amazing!

The reviews for OpenRoad made me very nervous and doubtful . Thought about, what do I have to lose? My boat was sinking and they threw me a life line. The terms were too good to be true, but they were all I asked them for. Applied and received a quick response. I mean within about 15 minutes I received a phone call and my loan was being processed soon after. The only hold up was me sending the correct documents. Ms Mary Jackson was very professional and I must say patient. Felt like I knew her. She made this process quite easy. If she did not answer my call; she soon returned my call. I emailed and text her. Each time I received a quick response. They cut my never ending interest in half and I now Save over $200.00 Monthly. Of course, I will recommend OpenRoad, especially, if their credit score is not 900 + The only thing I found slightly discouraging is, they sold my contract to another company. The company contacted me which has eased my nerves some. Will see how this goes. But I am Saving money and do not have to rob Pete to pay Paul. Relieved!

So disappointed in Open Road Lending. They refinanced my vehicle with WestLake Financial. I was not informed that Westlake was the company until I received a missed call from them. After researching Westlake and all their reviews I immediately called open road to speak with my rep Elizabeth Ayala. I told her I did not want to refinance with that company and requested that she halt the process. She told me over the phone she would try with another company and call me back. I received no call back. I email her telling her I just want to cancel the process. Again, no response. Instead I received an email from Westlake asking me to set up my account. What?! So I email Elizabeth again, no response. I call Open Road Lending and they tell me there is nothing I can do. Even despite what Elizabeth said. The guy Jonathan basically says you agreed to our terms when you signed the documents. I said yes but not to refinance with a company with questionable practices. I asked if they’re even aware of reviews and lawsuits re. WestLake Financial. He says no. He then proceeds to say well did you read our terms and conditions. 90% of people usually don’t but they sign anyway. I said so you’re telling me that your betting on people not reading the terms and conditions so you can turn around and use it against them to make money? How can open road lending do business with such a company? Sure they may get you a cheaper interest rate but with a terrible company. And they do this on your behalf without even informing you before the final processing, which prevents the client from making an informed decision. Terrible all around.

I have had great credit for a long time. I owned to 2 business in the small town in which I live. When the new By pass came through both of my businesses had to close. Wow my credit took a nose dive. The first time I bought a car while on trying to rebuild my credit. I was able to purchase the car because I have a great job But my interest rate was ridiculously high. Different companies pre-qualified me for a lower interest rate but when I filled out the paperwork they refused to give me a chance. Then Open Road Lending called me. They told me they could help me. They made me a proposal I couldn't refuse. Once they done a hard pull on my credit they still said Yes we can help. I was so excited! If you have fallen on some hard times and you know all you need is a Chance, Open Road Lending is the Company that will get you back on your feet. Make your payments and you are on your way to rebuilding your credit score. Thank you Open Road for giving me a chance to get back on the right track. Thank you for realizing that many people just need a second chance. I Truly Appreciate Your Company.