OneUnited Bank Crenshaw Blvd, Los Angeles

I was really excited to bank with a black bank. Unfortunately, There are many draw backs and it’s important to know. #1 When you open an account for the first month they hold all your checks for 9 business days. (That’s when you go in to deposit). Even small checks. #2 When depositing a check via app. You need to write for mobile deposit only. They don’t tell you that on the app so you will find your check rejected. Check your app to see if check is rejected because you do not get an email. #3 The amount you can deposit via app is 1500 or less. If more you have to go Into the location. #4. After the month is over and you deposit a check less than $1500 via the app it first needs to be accepted. Then there may be a possible hold. You have to check on your computer for that I formation. The app will not tell you. My Check was accepted on the 19th and will not be available until the 26. 7 day hold. Customer service emailed me a letter on stipulations on depositing checks through the mobile app. (I also got a letter when my check was rejected for not writing for mobile deposit only OneUnited Bank.) Banking with OUB may be problematic if you need the money to pay for things. If you are fortunate to wait for days to have a check clear, all is well and be proud to bank with a black bank. I’m not sure this will be viable for me and my business account. The checks that came in are from the same company which should tell them that the checks are good. Oh what to do ?

I was referred by a person who I respect that is very knowledgeable in laws, statutes, and investigates the good, bad, and ugly. It was very easy and fast to sign up for a checking account. When I received my conformation, which was quick, I had a question. I was able to easily find the answer on their website.

Fast and easy!! I'm excited to be a new member of a Black owned bank. Can't wait to see what the future holds for your success!!!✊🏿

The is an opportunity that is proving creativity from great stewards. So Cool! God Bless! Peace Be With You! “How bout them” Chiefs”!

Very quick service. It took longer to eternal through the promises than it did to take care of my request. Very pleased with the service.

Jasmin was awesome, a completely joyous event ! She helped me with all the issues I had with my account and fix a few other issues as well

OneUnited Bank employees have a very good customer service. Also I like to see that your ATMs allow customers to deposit cash. Thanks

Setting up the account was not too bad as I distrust most ads on Facebook. The issue is the communication after submitting a request to open an account the confirmation and next step for setting up the account was not as clear.

I've been meaning to write this review for over a year. I love this bank and branch. Walking into the bank I am always greeted by security. Yes the majority of the time there is a long line (like every other bank) but it does move. Now calling customer service is a different story. No one is held accountable for anything. You can call there about the same thing several different times and get several different answers! Plus a nasty attitude!!! I don't get it. They need training!! It's to the point where I just rather go into the bank and deal with them directly. However, Vanessa is my favorite teller!!!!! She's always so pleasant and professional. And that makes up for everything else. I will continue to bank with them because of her and the lady that sits in the corner office. (I forgot her name sorry). Thank you to those 2 people

Before I opened an account with OneUnited, I’d heard reviews of how hard it is to reach there customer service center. Well I’m here to say that is not true! I called on a Tuesday morning and from the time I pressed what option I wanted I was literally speaking to a rep who immediately solved my problem

It was easy and I had no problems with the site. I love how you guys add all the accounts together so I can start managing my money

Hmmmm as reading these comments with more negative than positive post this institution needs & must do better Asap. Before I open Any account. Good Luck One United Bank.

The representative handled my issue and resolved after our call had been disconnected. Very appreciative of her completing my request.

Great experience with the customer service staff very happy to be a new member with a Bank for us by us ( African Americans). !!!!!

The representative informed me of my options to regain access to my online account even tried to do it for me. Appreciated her efforts.

The person explained a situation well in regards to Equifax and my credit being compromised, to the protection of my checking account.

Clear and well understood application, which had the answers to any question you may have without waiting for anyone to get back to you.

It's good to have more than one financial institution to handle your money. OneUnitedBank is my choice.

My issue/inquiry was quickly resolved by Stacy (not sure on the spelling.). She quickly helped me identify the cause of the problem and contacted a different department (mobile check deposit) to validate why I was running into check deposit issues. She continued to support me until my issue was solved

Excellent service provided by a excellent bank. Any concern that I have ever had was dealt with in a very timely and professional manner, keep up the good work.

I love One United. If I can transfer all my banking to them I would. The only reason I am not a because there is no branch in Ohio.

The process was very easy. I was able to open my account and set up direct deposit and download the app in a matter of minutes.

The customer service representative was knowledgeable, personable and helpful. It feels good to be treated like family while banking.

The agent was AWESOME! She was very well patient and knowledgeable about my account and explained things to help me understand better.

The Representative was very knowledgeable on how to resolve my issue. I had been trying for a few weeks to activate my card. Thank you

It was an easy and quick process to open this account. The website has easy to follow instructions. I was very satisfied with the service.

The representative was very sweet and knowledgeable of the situation and put my mind at ease. One of the many reason I love this bank!!

The process was very easy. I was able to open my account and set up direct deposit and download the app in a matter of minutes.

They were very patient with phone connection issues and helped solved my account problems, without implying any policy restrictions.

This was by far the quickest and easiest way I have signed up for something ever! Very efficient process and stress-free experience.

The teller was quick and courteous. The banks policies and response times are not as efficient as larger banks; looking forward to them updating their systems and consumer facing web apps to deliver as good online as they did in branch.

It was a simple and convenient application process and the approval process was straightforward. Just what I needed for a new start.

So far so great all of my experience with them has been very prompt and helpful

I wish I could give them negative stars. None of the departments communicate with each other. I have had an open dispute with this bank, my bank, for 2 months. I receive a letter more than a week ago stating that my dispute has been resolved and the money is back on my account. But it's not. I have been calling and getting nothing but the run around from them. It's ridiculous. You shouldn't play with people's money and call yourself better than all the other banks.

The worst bank. I ordered checks and they sent them to the wrong address. Then I checked my account and they doubled charged me. Then the manager was too busy counting cash by hand, so I had to wait even longer for them to make a phone call to refund me the money. They still wanted to charge me the full amount after wasting my time.