Old National Bank Cottage Grove Rd, Madison

I've recently experienced a new low in customer service, most likely due to corporate greed. ONB took over my former bank, closed my local branch, reduced hours in the remaining branches and staffed them with people who I suspect are overworked and underpaid but are definitely poorly trained. My latest problem with this bank required me to make three separate 40 mile round trips to straighten out a "lost" IRA transfer check. Why, in this day and age, they would transfer funds from one financial institution to another by a check in the mail is another matter. I was told "that's the way the IRA department does it." Have they not heard of electronic funds transfers? Then there is the call center, the black hole where your phone calls go to die. Every time I call a specific branch I am rerouted to the call center where I have to insist on speaking to someone at the branch I was initially calling. They are cheerful, and thank me for my patience over and over, but the call center is a useless waste of everybody's time. The general lack of basic banking knowledge by this bank's employees does not inspire confidence. I will be closing my remaining accounts at ONB as soon as possible.

Since Old National has absorbed Anchor Bank their customer service has been dismal at best. It is almost impossible to talk with a local person. I've called multiple times and left multiple messages for my "loan officer" with no response. Calls are routed to another state and they have little if any knowledge of anything in Madison, WI even though they're the parent company. VERY FRUSTRATING!!!

I have banked here several times with a client of mine. I wish I still knew what the tellers name was i unfortunately had to deal with a lot. One time she refused to cash my clients check (and the teller knows my client very well, and me) and went in the back to check on protocol. She came back a handful of minutes later, did not say one word to us, did a few things on her computer and cashed my clients check. Said nothing! I was so confused on what was going on. I even had to prompt her to say bye. All doesn't matter now, my client got herself a new bank card and no longer has to deal with Old National Bank!

The only reason it doesn't get one star is the staff are wonderful! Everyone was so curteous, and gave the best service possible. Unfortunately, in this company it's limited. The bank and the company is the worst, I reccomrec picking any other banking company. The app rarely works, lots of hidden fees, it's a mess.

Slowest drive thru EVER. I used to go to the one on Monona Drive but since that one closed I have to come here, if you want to spend 20min in drive through then you’ll love it!

ONB has had many changes for the past 2 years within their branch structure. With that comes hard feelings but I have felt that ONB has done their best from both a company and staffing (covid struggles like all businesses) standpoint to ensure their customers needs are met. They are one of the only banks in Dane county that opened their lobbies when still unsure of covid and still welcomed their customers. This branch has challenges just as anyone else but has maintained professional and courteous through these tough times. Thank you!

Great customer service, I love banking here!

Call center is terrible. "Agents" always busy. Leave a message? I don't think so. When I call a bank, I need service then. I'll bank somewhere where a real person answers the phone. Lots of other banks to choose from.

I only delt with a personal banker. She immediately irritated me. Kinda reminded me of the office manager in the movie wanted. Went to associated and everything went smoothly they were happy to help me. I'll never do business with old national again

Their hours are horrible. 9-5 now. Can't go before work and can't make it after work. Have to leave on my lunch break and drive 15 minutes from my job in Cottage Grove to make my mortgage payment, since the closest location is in Madison.