Old National Bank W Centre Ave, Portage

Worst customer service I’ve delt with. Ive always had issues with old national and ive been told by many people to stop banking with them. Ive been a member for years. I called today about my account and I was hung up on after waiting 10 to 15 minutes after calling 3 other old national banks to be hung up on because I wanted to permanently close my account. Since it was 5 min after 5pm and we were still talking the lady I was talking to acted as if she couldn’t really do much and also aged to continue talking over me when I was trying to tell her I wanted to close my account out. When i kept trying to talk she would keep talking over me then telling me to stop talking to listen or she was going to hang up and she did. I waited all that time and I work specific hours I cannot just call at certain times of the day. Her name was tonya. If I am correct. I will be reporting her and I will be making a complaint in regards to her. That was horrible customer service and when a client exp that has been one for a long time is trying to tell you what they want to do with their bank account in order to get their tax refund, they should listen. I wanted to close my account all the way. I will be closing my account as well and banking somewhere else. If I were you I would not bank at old national. Ive always had some sort of issues with them. Please go to another bank.

i love this bank but i wish it was closer. it’s a 20 - 25 min drive to get there from where i am. if you’re not in Kzoo or Elkhart i wouldn’t bother for convince. if you’re in Kzoo or elkhart where they are around you. yes i’d bank here