Northwest Bank Oberlin Ave, Lorain

This Bank has ZERO personal relationships in the business. YOU are just a number here. No amount of money, years of loyalty, or business acumen/transaction will be able to help you doing business going forward with this entity. NO exceptions! Got my mortgage (15yrs running), 820 credit score, plenty of liquidity, paid off 2 cars already with them, refined one of my rentals but they are bulking at getting a new car loan through. I don’t do business with banks who don’t want to do business with me! Closing my account ASAP!!!!!!

1st it started when I could NEVER access my online account. Then all theunderlined fees. Over-rated fees that constantly was happening until I'd call speak with manager then he would have to fix the problem & wave fees. Until finally I left then figuring I would finished with the nonsense. I received a letter from collection company stating that I am responsible for 150.16 to nws. So once again I'm having to call the bank (after I left them 2 months earlier) "why" & "what" is this about? She tells me I left my acct in the negative then a transaction went through after closing account. I say "really"? Hmm interesting because when I went in to close account I was given money back...then I ask why I was never notified via mail about transaction that had gone through after closing acct and she says I was! Really stupid lady!?? If I have the money to send to damn collection agency then I had to pay you! She not once apologized or offered to wave over draft fee. Great doing business with you. ..NOT!

People are nice. I Don't trust their business practices. An issue arose several months ago. They said I owed them money. I produced the receipt but refused acknowledge it. I may call BBB and report their unethical business practices. Dont trust them!

I have always received good service. I am very satisfied with them.