Northwest Bank W 26th St, Erie

Very unfortunate that banks can’t be trusted anymore. Not sure if it’s the people who work for them or just in general Northwest Savings Bank. Not specific to this location but this bank is very unprofessional. They find ways to make sure you can’t cancel your account with them. Then when it comes to customer service they’re useless. Sad to say but I’d rather give my money to a homeless person to hold on to. I trust them more. Disappointed.

My favorite bank they are dependable at northwest I wouldn't ever change my bank and I really like the 26th st location.

This is the worst location in town. They tell you one thing on the phone and then when you get there they can't do what they say. Every time I go to this location there is a problem. They need to shut it down indefinitely. I will never return there again.

do not get a mortgage through this bank. They are the worst bank I ever had to deal with. They screwed up every step of the process. I submitted all my information to them on time and they never gave me the clear to close So i thought I would have to move back my closing date. We eneded up being able to keep the same closing date, but then they didn't wire over the funds to the seller on that day so we had to delay closing. It is so hard to pay my mortgage, they don't have an easy to access online mortgage payment site and they charge $10 for phone payment. Never had a mortgage company charge me for trying to pay my mortgage over the phone before. DO NOT DEAL WITH THEM

Love Northwest but this branch has poor management because they are always understaffed resulting in long lines and waits. New management is needed!