Northwest Bank Liberty Ave, Vermilion

Jennifer Kulchar claims to help her customers. She helped deplete my father's IRA of 77k. She needs further training. My father withdrew large amounts of cash thru cashier checks every week in amounts of 28k at a time. He had dementia and could barely write his name. How would you not notice someone with dementia that was confused and didn't know his own name half the time. Jennifer Kulchar needs further training and evaluated. She is very rude to customers and not personable. Please address before another customer is harmed by her negligence.

The people who work here are rude! My fiancé told me their atm ate my card and I would have to go in and show my I’d to recover it, seems reasonable enough. Anyways when I got there the employee was extremely rude and condescending. She acted like we committed a crime using another banks card in their atm to withdrawal money. She tried to force me to sign the back of my card before releasing it to me. I refused and she told me she couldn’t give me my card back. She then told me I at least needed to write see ID on the back...how can you verify Im who I say I am if I write see ID on the back? Thankfully she gave me my card back but good lord was that uncalled for and quite off putting. Needless to say we won’t be using this banks atm ever again.