Northrim Bank Old Seward Hwy, Anchorage

As friendly and helpful as their in-bank staff are, the online banking is absolute garbage. Finding your own account number WHILE LOGGED IN is difficult, if not impossible, transferring funds between your business accounts requires additional and special set up, labeling multiple business accounts is not allowed. Everything that the rest of the world has come to expect since the days of AOL, Northrim seems to only now be learning. If you are a business owner and want to be able to control your accounts online (what a novel concept!), Northrim is not the bank for you.

Today assistant bank manager Katreena Little helped me file my covid-19 emergency loan application. She then wrote me an email at 9pm To offer more even more help. Will your bank work till 9pm at night to help fight to you save your small business?? The best customer service of any business in Alaska as far as im concerned.

I love all the hard working people I meet at this bank and it is the only reason I am still at this bank. Corporate is full of idiots. They change their phone and internet banking system every few years and they choose vendors that no one else uses. You can not even change your password on the phone app with this system and it locks you out occasionally even if you have not used it for a while. I have a company id number, a user number, a passcode, and a vrc number. all 4 of these numbers they think i should have memorized when I contact them. not to mention my account numbers. I use 6 other banking systems. matvalley fcu, denali fcu, wells fargo, capitol one, bank of america, and citi bank. Only this one bank has this ridiculous system. I would just be laughing at this if I was not being drug through it regularly.

After having an awful experience at the Wasilla Northrim Bank, I stopped in here to speak to someone about some issues with a hold on a bank issued cashiers check. Chris, the store manager, was extremely knowledgeable and helpful regarding the issue and the process needed to resolve it. Katreena, the assistant manager, was extremely friendly and helped me with everything I needed. The team at the branch worked very hard to resolve the unnecessary issues so that I could continue with my business as needed.

Northrim staff at the Anchorage Old Seward branch are friendly and helpful. They take the initiative to recognize their customers and provide beyond the required service to call patrons by name. We bank w/Northrim for both business and personal needs.

Such lovely people! Super helpful and always go out of their way to make sure I have everything we need.