Norm Reeves Honda North Richland Hills Ne Loop, North Richland Hills

I had one of the best experiences buying a car over here so far! My last experience with another dealership was horrible, but this one was formidable! The prices they offer are very fair and the staff that helped me was very nice and helpful. The sales manager Jim Totten was nothing but excepcional! He was super helpful, super nice and a gentleman! I never felt pressured during the whole process, but he patiently answered all my questions and gave me his honest, experienced opinion without bias! And he really knows about cars! I will definitely be back in the future and bring my business to them!

I had a wonderful experience at Higgins Honda! This new car shortage is crazy! Candy showed me as many cars as she could and wanted me to have exactly what I wanted. She was so helpful! I love my new car! It’s a beautiful color! Thank you!!!!

Looking for a new car without all the haggling and run around? Go see Oliver Rose at Huggins Honda! He is honest and down to earth! Oliver is the best!

I believe in quality product but great customer service is always a MUST for me. This place was super easy to work with and accommodating in every way. I even got a free slice of cake & a coke :-) The team (salesman, manager, finance) worked very well together and the overall process ran very smoothly. I am more than satisfied with my son’s brand new Honda Civic Sport but over the moon with how amazing the customer service was from beginning to end!

The entire experience was excellent beginning with Elizabeth. She is knowledgeable, professional, and enthusiastic. She is incredibly organized and she went out of her way to secure a loaner car when the schedule for completion was delayed. Expenses were just as she outlined in invoice. The repair of my entire A/C system is great; working very well! Both inside and outside of my car were clean when finished. I am very satisfied with the service!

Francis provided excellent service! Throughout this entire process he has made it seamless for me but also provided me realistic options. I haven't bought a car in over 7 years. I love my vehicle and it's exactly how I wanted it. Abraham was amazing. He knows how to get things done! It's been a pleasure working with them both.

Absolutely wonderful new car buying experience with Hailey! She listened to my needs, broke everything down, made sure I understood it all, and helped me set up my vehicle. She matched my energy through the sale and did a great job of creating a personal connection to secure the sale. Wish I had the money to buy a car from her every week! She really made the experience enjoyable.

Working with a female salesperson was the best experience I have ever had in purchasing a vehicle. Candy was professional, patient, kind, and receptive to my needs. She was clear and efficient. Not only that, but this is not the first vehicle I have purchased from your dealership and there was a far clearer explanation of the gadgets within the vehicle this time, along with a speedier discussion regarding the financial aspects. There was no fast talk, there was no false impression, fake pitch. Just honest conversation and direction. She was the key to success in my purchasing yesterday because I was prepared to go home in my same vehicle and be perfectly content. I would imagine she is the key to much success for your dealership. Be sure to value her. If you don't, it will surely be your loss. I highly recommend your dealership to others as Abraham was also so polite, respectful, and incredibly helpful. Your dealership is unparalleled and it is due to the people that work there. Anyone can sell a car. This was a truly positive experience. I will return and I have already referred my parents. Sincerely Amanda R.

One of the best dealer experiences we have had when buying a vehicle, especially in today’s market and environment. From sales to finance, the process was quick with no high pressure and great customer service throughout the whole process. Cameron was great to work with and was very helpful and knowledgeable! Thanks Norm Reeves Honda for a delightful car buying experience!

Just purchased a 2022 Accord from Robert Nelson and by far, had one of the best experiences that I’ve ever had buying a car! I’ve bought many cars in my life and bought various brands including high end makes like BMW - I will tell you that of all of them, this was the best. Rob’s customer service is 2nd to none, he isn’t pushy and doesn’t pressure sell, he is true customer advocate that wants you to have a great experience. If you are looking for a car, please visit Rob at this dealership - you will not be disappointed! If I could give six stars, I would! To any leadership reading this, Rob is deserving of the highest accolades that your organization has in place to reward employees for their service - he is the reason I bought this car today!

Bought my Accord here when it was Huggins, but all the staff is the same for the most part. One of the easiest car buying experiences I've ever had. Did everything through email or phone. Walked in, signed my docs and everything was how we discussed. They didn't play any games. Signed and drove off. Can't beat that. I do my own oil changes and minor maintenance, but occasionally do use their service department for stuff I don't want to mess with or where they have a better warranty than the local parts stores. I've never had a bad experience. Nathaniel and Michael, the only two advisors I've had, are friendly and helpful. I highly recommend this dealership.

Finished my front end suspension job from heck on a 2009 Honda Pilot & brought it on for an airbag recall, state inspection & alignment. I was wowed by Anthony's follow through and service. He kept me updated and really made it a pain free process. Gave me my recommendations & was informative but not pushy. I'll be back with my 95 Accord for the same services soon, Anthony made me a customer for life!

Really neglected service. This is for Huggins Honda car service department. My wife & I bought this new Accord at this dealer during 2020 Thanksgiving Holiday. Several months ago, the tire pressure warning light suddenly came on while driving local at around 40 mph. I took the car to this dealer near 4:30pm. They told me that they are about close. But, due to the condition, they did help. About 15 munities later, they sent my car back and told me that they did not find anything wrong, and just adjusted pressure. But it happened again and again total four times. About a month ago, I bought my car back to this dealer due to same happened again (third time) while driving on high way at speed around 65 mph. Again they told me nothing wrong. When I asked how it happens again and again. The manager told me they do not know. They did not even have my previous visit record!!! Last Sunday, the tire pressure warning light came on again while on high way driving (65 mph). I bought the car to this dealer on early Monday morning, and specifically told them what it happened again and again, and asking them to pay special attention. This time, after waiting hours, they finally told me that the tire has a small nail on inner side close to edge, and has to pay more than $200 to replace that. Due to their neglected work, for a about 1.5 year old new car bought from their own dealer, a small nail bothered me 4 times, plus fearing while driving this kind car, and spent total more that 12 hours waiting time. It is totally unacceptable. At end, they even did not admit any fault. So, it is all my faults to go to this kind dealership!!!

Purchased a new Honda Pilot Special Edition on 4/22 and absolutely love it! The whole experience was quick and easy. Candy Grantham guided my wife and I through the entire process and made sure we were completely satisfied with our new vehicle. I highly recommend the dealership and to ask for Candy.

Excellent experience. Staff is courteous and up front with you. Didn’t have to go through the usual process of back and forth where the process takes hours while the sales person makes endless trips to the manager. Finance part was modern and streamlined. I left feeling positive about the vehicle I purchased, the deal I got, and how I was treated.

Excellent service department. Grant was our service advisor. He was very professional and kept us up to date on the progress of the repair every step of the way. I was very surprised at their competitive pricing when comparing their estimate with the estimates I received from some other independent repair shops. David Black Keller, TX

Overall, an excellent experience. Clear and crisp explanation of options available, especially in light of limited availability of the CRV Hybrid we wanted. Kudos to the sales manager, Candy Grantham, who was very professional and helpful throughout the process, explaining the situation very clearly in terms of availability and times, and in fact went out of her way to call when it appeared that another vehicle could be available sooner than the one we were waiting for. She followed up and kept us updated - on both the vehicle and the financial aspects. The one suggestion I have is that the dealership remove the advertising claim of applying for finance online and free delivery, since that does not apply to many customers, and we have to go in to sign the documents.

Purchased a 2019 Civic 0 miles. Never had to use the warranty. Odometer now reads 26000 miles . Minimal use , wheel bearing went out. They want me to pay 550$ for a defective part. Which is common on this civic model on the forums. I called to try to get it honored, they gave me the run around and kept transferring me to different departments. When I stated is was a common issue , I was told that’s why we offer the extended warranty , seems like if you don’t. Spend money at the service department. They won’t help you. Nobody wants to do free work.

I thoroughly enjoyed working with Candy Grantham, New Car Internet Sales Manager. Her expertise and experience was evident… she was honest, professional, knowledgeable, and had a no games type attitude, which I greatly appreciated. I've purchased Honda vehicles exclusively since 2006… by far, Candy made this my best car buying experience.

Huge thanks to this dealership for providing me my new 2022 Honda Accord Sport 2.0T! And also my Salesman Minh Nguyen! Definitely the guy you need to go to when buying a new vehicle. He was very transparent with everything, and super easy to work with. He beat all the dealership i’ve gone to with pricings. And when he told me the process would be fast and simple, he was not joking. Thanks a lot for taking care of me Norm Reeves and Minh Nguyen!

Not only would I recommend their used car department, I would also highly recommend their service department! Always treated like quality customers - one of the many reasons I love the Honda brand! When we initially went in we had our eyes set on a 2018 Honda Odyssey with 50k but after going through financing it just wasn't something we could afford. We found another Odyssey exactly the same with 15k more miles on it that we could afford. After test driving we realized it was the perfect car for us. Their finance department was great and not pushy for the extra warranty's; they really helped us get what we could afford. I would highly recommend them to everyone!

Considering the current market, NR charges a reasonable dealership fee in addition to the msrp. Great inventory even during these days of car shortage. Specially want to thank our sales consultant Candy Grantham for her extreme professionalism, transparent and friendly attitude, that made our decision-making process easy. She also helped us getting great insurance coverage for the new car.

I was very happy with my service and treatment at Norm Reeves Honda. The wait time is exactly what they told me it would be, and the service was performed beautifully. I left knowing exactly what I would need to do in the future to keep my car in the best shape. I will be back!

This is by far the best place to go. It's the best experience I've ever had buying a car. I highly recommend Hailey Owens. She's the best and everyone else who worked hard to get me the best deal possible. I would definitely recommend to family and friends!

Mike Trevino is the best salesperson and Huggins made the process very smooth and straightforward. All dealers have market adjustments and dealer adds because of the current situation but theirs was very reasonable compared to the 6 other dealers I went to around DFW. They answered any questions with no running around and just gave me exactly the details I needed. I'd buy a Honda from here instead of other dealerships even if they're longer drive.

Best of both worlds- facility waiting area is inviting, Lots of amenities, cordial, knowledgeable staff. The Work area is state of the art- everyone I inquired about my car was either able to answer or escorted me to someone in that area is of expertise. Work completed sooner than expected and well done. Highly recommend !

I’ve purchased several cars from Huggins Honda now and I always appreciate their commitment to service. I was recently in for some preventative maintenance on my Honda Pilot and my Service Advisor, Fred Hyche, took great care of me. He took the time to throughly explain what was being done, made sure I was comfortable, checked on me and communicated through the process. Thanks Fred!

I really liked the customer service and treatment at Norm Reeves. My salesman Erik Chipman was the best car salesman I’ve had and he took the extra effort to make sure I was taken care of. I also feel that I got a really good value with my purchase. Definitely worth giving them an opportunity for your potential business.

Mike Lee was very helpful in finding the right fit for my needs and wants. Mrs.Vette went into details to setup my options and guide me through out the paper work process. They built the perfect package for me. Extremely satisfied with my Accord. Thank you both and will see you on my next purchase.

We have bought our last three vehicles there and have had our cars serviced there for the last 7 years. Everyone there has been fantastic and the buying has been top notch, especially our salesperson Nume, we always get a great price first time without any haggling. I would highly recommend this dealer.

My first new car from norm reeves Honda. Excellent experience I had buying a new car. Staff was helpful other dealers didn't bother talking to me. I had great experience with AJ SAMI sales consultant and YVETTE GARZA Finance department excellent people. They have a wonderful receptionist.

Just Purchased My 7th Honda Civic over the Past 24 Years from the Wonderful People at Huggins Honda. They are always So Nice, Informative, and Friendly. They Make Going into another Vehicle such a Pleasant Experience.

My service Rep. was great. Everything went smooth. By far the fastest that I have been able to check in and out. Picked up my car in three minutes flat. I was super impressed. Thanks!

Elizabeth was so helpful, knowledgeable and kind!! I didn’t have an appt but she got me in. I had my alignment done with Honda and then got tires at another place. I was driving back and was flagged on the freeway because my tire looked like it was going to fall off. I happened to be near Honda so I pulled in as service was closing. A tall white man came out and although they were closed he checked out my tire and was able to tell me it was bent. I was able to go back to the other place and get it fixed. So grateful he was there so I knew what to do. Thank you!!

My Accord is 10 yrs old and has never been taken care of by anyone but Huggins Honda. Service is excellent! 💜

My advisor Tim was very helpful and went over and beyond when it came to my vehicle getting it's monthly services. I will be definitely will be coming back. Keep up the great job.

It was great from start to finish. My sales person, Hailey Owens, was great to work with and helped in countless ways to make sure I got exactly what I wanted. I met the General Manager, David ElAttrache, and enjoyed speaking to him. David ElAttrache has Ed Wallace's recommendation and that makes Norm Reeves Honda the place to buy from in Fort Worth.

My husband and I had the pleasure of working with Candy Grantham while purchasing our new Honda Pilot. Candy was very kind but also straight forward, no BS, no games, which was greatly appreciated. This is my third Honda vehicle and am so glad I went to Huggins Honda. I highly recommend this dealership.

Overall the service rep and work done was excellent. However the reason we brought the car in for service was to check the breaks and we were advised that the rear break(pads?) needed to be replaced. However, later we were told the breaks were OK and did not need to be replaced. If we knew that no break work needed to be done, we might not want to have had the $200+ miscellaneous multipoint fixes to be completed at that time. We we felt a little bit taken advantage of

My husband took our honda odyssey up to this location and met with service advisor Micheal Wright, afterward we found that his knowledge of our van was beyond helpful. He knew exactly what our vehicle needed to get back on the road. We will be coming back for future services and requesting that we work with Micheal Wright everytime. He was informative and made sure he took care of all priority issues.

Oliver Rose was thorough, professional, and caring during our car-buying experience. We highly recommend him and the Huggins team. Thanks again!

I have never had a car dealer refuse to mail license plates until I leased a car from Norm Reeves formerly Huggins Honda. I tried to speak with the manager who did not take the call or return the message. Buyer beware. If they are too cheap to mail plates what else can be expected?

We found ourselves in need of a new vehicle and AJ at Norm Reeves was able to help us out. He took time to help us get setup in the car for a test drive with our whole family. The paperwork side was a painless as it can be allowed to be (I'd be lying if I said it was perfect, because I believe that is impossible).

the staff here was very polite and my experience was great. I was able to get in and out for an oil change (5-14-22). I recommend this place to anyone who owns a Honda .

This is my first Honda,my first experience with Huggins.Thanks to my sales person Haley it has been a great experience, she is very patient / professional. She covers all the details with great transparency .

Aj was incredible! He may have been the best car salesman I've ever worked with. He didn't put any pressure on us to buy the car if it wasn't right. He has a great demeanor and an easy personality to relate to. The car I wanted wasn't available and I was going to settle. Aj went out of his way to locate the car and get in the shop ahead of the date I was able to purchase. Through and through Aj was a true pleasure to work with. He even came in on his day off. I also went to another dealership and came back to Honda because of Aj, I wanted to do business with him. He's an outstanding salesman and Honda is lucky to have him! If you need a car ask for Aj, honest and hard worker with his buyers in mind. Yvette on the other hand was typical car dealerships and I found her pushy. I didn't want any special extended packages and I didn't want to finance through Honda, I had private auto loan from my bank but she kept pushing. I know that's her job but it's the part of buying the car I hate and find frustrating.

Just wanted to give a shout out to Michael Trevino here at Honda. He has been very patient with us when asking about all the questions, we don't hear feel rushed or pressured at all. He is very knowledgeable and friendly and would be happy to come back in the future. Looking forward to making deal 🙏😆!

Spoke with a salesperson regarding trading in my Honda Accord. Salesperson gave me a number on my trade, which was low compared to other offers I have gotten, but refused to send me a quote to lease a brand new Accord with my trade factored in. He told me he “can’t send pictures of quotes” to which I told him that’s fine, can you email it? He never responded. Very sluggish experience as I’m looking to bring this new car home this month. Not satisfied.

Very pleased with the service department! Elizabeth French kept me informed along the process & the service I received was efficient & timely. I was very impressed & highly recommend if your Honda needs service!

I had the worst experience here I went to get a oil change and tire rotation the next day my tire light came on I called and spoke with Richard who was my specialist told him my light came on and my rims where scratched up he told me to not point fingers…. I had just purchased my car and my rims were not scratched so after a couple of weeks my oil change light came on so I took my car back up there and Richard proceeded to come out with his manager and told me it would be a hour and a half wait when they didn’t do their job from the start I would never take my car to them again and my rims still scraped up they never even addressed that issue poor customer service….then they have the time to comment and tell you to call them but they don’t answer next I will be going to the BBB

Great customer service. Everyone was friendly even after they were closed. We were the last customers out the door at least 30min past their closing time. Nume was especially helpful and gave a deal we couldn't resist this is driving over 150mi to the dealership from Killeen. Thanks you Nume and all those that helped up at Norm Reeves.

Excellent service! Elizabeth French at Huggins is especially helpful and caring. She is probably the best repair representative Huggins has ever had. Thanks Elizabeth.

Went in for my usual servicing (oil change, inspection and car wash) which was included under my maintenance package which I bought when I bought the vehicle from this dealership. Took a appointment, went in on time, waited tor 1.5 hrs, only to find that the job was not done !! They did not do my carwash and left the service mats inside (both passenger, driver side) but included that they did in under my receipt. When I noticed that my car was never washed and called in the next day they said its on paper that they did it so its done !! They didnt hear or were ready to make things right !! Totally disappointed

I had made a appointment , I was in an out in a hour the people are very helpful and friendly. and I am very satisfied I have been becoming over 2 years now for service for my Honda Civic 😊

Everyone was kind and helpful! Jahmad kept in contact while we were waiting for the new car. He gave me updates as well as promptly answering any questions Throughout the new car buying experience!

The name may have changed, my advisor and the majority of the Great folks are still here and still providing Excellent Sales and Service. Take it from someone who has worked in the industry for over 11 years, this is the place to purchase and take care of your vehicles.

Just wanted to give a shout out to AJ Sami. He really went above and beyond to find me the car I wanted and gave me a great price. Went in the weekend before and the car I wanted wasn't on the lot. As soon as one came in he reached out to me and we got the deal finalized that night. Couldn't be more happy with my experience.

After being frustrated by another dealer in the area we saw Huggins had a vehicle that we were looking for certified like the one at the other. So we stopped in. Immediately Dan (our awesome salesman) grabbed the keys and printed out the carfax for us. We looked it over while they appraised our car. We got back to his desk and they gave us their offer on ours and we had to leave to go pick up our kids from something and we texted back n forth a couple times, and came to an agreement. Went back to sign paperwork. Super simple. From stopping in to making decision was really only maybe an hour to hour and a half time. Then the wait began with the finance guy. Only one guy working I think and it was a good Saturday for them so we had to wait a little in line. But that process was also simple and went well. Highly recommend them.

Courteous and competent staff took care of our needs with great care. This biz was recommended to us by a friend and we will do the same for anyone needing a new or pre-owned vehicle! Hugs to Higgins!

I received a letter saying my honda piolet had an air bag recall and that loner vehicles will be available for use. yet, I am sitting here at a car dealership full of cars for the next 4+ hours of my Saturday after being told they have no cars to loan out. The only nonrude people are the guys trying to sell you a car.

Honda had a significantly better deal on new tires than competitors. Installation was excellent then when I got a nail in one of my fairly new tires the repair was great!

Luis Rojo - advisor at Huggins Honda is awesome guy with detail and very customer oriented.He is an great asset to your dealership.Definitely recommend him as best advisor to go for your car needs .

Handled the car problem from begining to repair completion. The Service Advisor was knowledgeable and understood mechanical problems and my anxiety for the cars repair and return.

Elizebeth French is the best service advisor that I’ve stumbled upon scheduling with. She is so attentive and makes every visit personal for the customer.

I had such a great experience! I love my new Accord. AJ and Yvette were awesome!

My advisor Jesus was awesome! My new favorite person there,made sure everything was taken care of for me.

This car dealership was very unprofessional. No one greeted me when I arrived at the lot. I had viewed several cars and not one salesman came out to help me with purchasing a car. I base where I spend my money on customer service and this by far was the worst experience I have had when purchasing a vehicle.

I have been buying all my car there since 2001.I always deal with Jim Totten as my sales man. .He has sold me my last Four cars. He goes beyond and above he helped me with what I'm looking for. Everyone we deal with there is super nice and helpful.and the overall experience every time. That's what keeps me coming back. thanks again. Jamie

I would like to thank Candy Grantham and entire team at the Huggins Honda for a great new car buying experience. From my very first communication to the getting into the dealership and spending only 1 hour to get my car out the door, Candy was professional, pleasant to deal with and just a great person! She was able to sell me the car I needed and was upfront, honest and never failed to follow up, others should take lessons from Candy! I highly recommend her! Love my new 2022 Honda Accord Sport from Huggins!

Honestly the absolute best Honda experience ever. Hands down, the best Honda Service department I've ever been to. Fred Hyche and all the staff at Huggins while I was there were absolutely amazing! I would recommend this Honda Service center to everyone and say that this particular center is the gold standard to base all Honda Service centers to follow

I called and got Francis, with sales, on the phone. He told me straight exactly how much the car we were looking at was going to cost. With one answer I knew everything I needed to know about buying our car, and this dealership. Dealing with all the run around nonsense at some other dealerships makes me crazy, its like dealing with children. That is not the case here. We also dealt with Weston in finance and he was just as awesome. WELL DONE!!!!

It’s always a pleasure coming here. Elizabeth took such great care of us while we waited for my car to get serviced. She checked in and explained everything that was being done, they were clearly busy that day yet she kept a smile on her face! Thank you Elizabeth!

I love this dealership! I go in and they recognize me right away and get to my car very fast. I go there and have it washed and they will do that for free after you’ve purchased your car from them it’s a great service. I recently had my oil changed and it was very informative when I asked them to help me with some other things as well the girl sat in the car and helped me with some of the buttons and knobs.

I have been coming to this location for all of my routine services since I purchased my vehicle from Honda in 2019. Fred Hyche provided excellent customer service and made everything run smoothly. Highly recommend.

This is the best dealership to go to in all of the DFW metroplex. I am a first time buyer with not the best credit score and was able to walk out with a new HR-V. This place worked with me and put half the down payment the other dealerships were asking for. I went to three other dealerships and the wanted to put me in a vehicle they picked out, wanted to much down and not able to finance and put me in a car. Huggins Honda is a place where they will work very hard to put in a new car that same day. There are no scum bag sales people here, just sales professionals. Ask for Nume if you're ready to buy a car.

Gustavo Rodriguez is the best salesperson I’ve ever had experience with. He greeted us without any judgment and we purchased a car the same day! I walked away feeling good about my purchase.

Not sure if every Honda dealership operates like this, but this one has set the bar pretty high. Always an ease when getting service done. Highly recommend Tim Kellar or Grant Schmidt as your service advisor, as nothing but positive experiences with these two. Plenty of lounge room as you wait. You can see the advisors going around to each guest, updating them throughout their vehicle’s process. All of them are highly knowledgeable and give recommendations, never pushy on unnecessary services. Always a great experience and highly recommend. I will be moving far north, but will still be coming back specifically to this dealership.

Working with Huggins Honda was a very pleasant experience. There wasn't any high pressure sales tactics. Cameron was very pleasant and patient salesman and listened and answered your questions and went out of his way to assist you. The finance department was short and sweet and provided a very reasonable low interest rate. When it came time to pick up my new car another employee Juan followed me to the car rental to turn in the vehicle and picked me up and returned back to the dealership. On the way he explain some of the features and how to use them and how to use them to your advantage. I was very impressed with the excellent customer service and the integrity of the employees of Huggins Honda. Yes I'm a very satisfied customer and will return to purchase my next Honda Thank you Huggins Honda

Working with Dan, pre-owned area, was fantastic. He is super friendly and helpful. He helped my son, a first time car buyer at ease and made it a positive experience for him.

Best car buying experience I’ve had thus far.. current situation leave a lot of dealership with low inventory so I put a deposit on a vehicle with my salesperson at Huggins and she delivered! The car arrived earlier than expected and was ready for us to drive off. Finance department was great and we were in and out in less than an hour.. great overall experience. Thank you thank you

I would highly recommend Huggins Honda if you are looking for a new or used car. I have purchased my last 3 vehicles there due to their outstanding service. I had a service scheduled on 8/17/21 and was told when booking to plan on being there all day due to my cars needs. When I arrived the young man who greeted me was very kind and helpful. My service advisor Tim Keller , took care of my vehicle and explained issues. He is amazing. I was there only a short while before it was completed. I was amazed at how friendly the staff is at the bisto and how great their food and coffee is. Thank you so much Huggins Honda and staff for a job well done. You guys are the best at what you do.

I had an absolutely incredible experience at this dealership. Hopefully Liz is around to assist you through your service experience, because she is an absolute superstar. I was blown away. They have everything you need while you wait and an amazing staff throughout. I don't live in DFW, but I will be making a trip to Fort Worth when I need service from now on. Grateful for companies like this.

AJ Sami in sales and Silverio in service are amazing! They go above and beyond giving this dealership a good name. Thanks to them both I’m enjoying my new vehicle with the best price & least disruption to my schedule. I hope these hardworking men are well recognized and compensated for their work in this time where most do the least expected!

Huggins Honda is a 5 star dealership with the best service advisory ever Fred Hyche. It’s a pleasure to work with Fred and I put my full trust in him and that says a lot when I have any service done on my car. He is totally professional and I wouldn’t want to deal with anyone else. Thanks Fred for being the best ever!!

We have been going to Huggins Honda for many years and have purchased at least 4 vehicles from there. We especially like Nume, our salesperson. She is so very nice to work with and works very hard to secure the right vehicle for the buyers. We also appreciate the service department as well. It is important to have a good service department, especially if an extended warranty is purchased since you will get any warranty repairs done at the dealer. We trust this dealership a great deal.

We had a great experience at Honda! We bought a Passport, trailsport. AJ was very helpful and made our car buying experience as easy and fast as possible! He was great!

Great customer service and listening skills. Helpful and understanding even with huge inventory shortages!! True caring for the customer from sales associate JWOW , finance Jorge and upper management, David A. . Highly recommend this organization and am looking forward to a continuing relationship when I need my regular services. Thanks Ed Wallace for this recommendation.

Nathaniel Franklin is my Service Advisor and is an outstanding representative of your company! He is always happy, friendly and professional and very competent in seeing to the effective servicing of my vehicle, in every respect. This is very important to my safety on the road - especially on my long trips to Colorado in all different weather patterns!!!! Nathaniel has always placed Huggins Honda way above other service Outlets as a result of his Outstanding Customer Service. I have no doubt he will continue at this very high level with Norm Reeves Honda!! (I rarely take this time and effort to submit feedback but he is well worth it!)

Had an awesome experience at Honda today!! Joe hoch is the man!! Took the time and had ALOT of patience with me. He made sure I left with exactly what I wanted. I couldn’t have had a better experience.

Huggins Honda was easy to work with. The salesman, Jim T, made buying a used Honda a pleasant experience in contrast to every other dealership I have ever dealt with. He was helpful, giving us options and advice, but never applying the high pressure sales techniques we’ve encountered elsewhere. The late model Odyssey was detailed and clean. We are very pleased with it, and we looking forward to many years of use like the one we bought from them before.

Customer service was excellent! Service/repair was excellent! They even washed and vacuumed my car! I’ve used Huggins Honda for years and will continue! We have bought all of our vehicles from them and have not been disappointed. I always highly recommend Huggins to everyone in need of a car or service.

I switched to this dealership from another one in the metroplex about a year and a half ago. I’ve always had a good experience here, unlike some past experiences at other dealerships. Elizabeth French is an excellent service advisor. She really knows what she’s talking about and is always up front and honest about what needs to be done - there are no surprises. And she’s super friendly and awesome, which is a nice bonus. I always enjoy seeing her when I have my vehicle serviced.

Once again, my service advisor Javier was awesome. I was running late for my initial time and he was very accommodating with pushing the time back. Then he was great with helping me add. Service that I hadn't planned on receiving today. I really appreciate the quality of his customer service.

People are very warm and welcoming. Had a wonderful experience buying a new Accord for our daughter. Mike Trevino (sales) was the highlight, who has a great personality, not pushy, willing to help anytime, explaining everything in detail with great communication skills. Dealership clean & modern. Finance willing to work with you and making it happen!

I love Huggins Honda! I’m so glad I got my CRV from them. I called in to ask about the pricing and they provided me with the best price and it was clear from the beginning, unlike other dealerships that provide a price over the phone then add 10k once you’re at the dealership. Huggins Honda employees were helpful, informative, and TRUTHFUL and that is very very important and appreciated. Also, their service department is amazing and the customer service is top notch. I definitely recommend them 👍🏻👍🏻

When I took my Passport in for routine maintenance, Josh took great care of me. He explained items they would check and the mileage point when I need service in the near future. He also had my vehicle washed. They are always friendly and accommodating. I don’t mind waiting there because they have a nice cafe and they keep me updated on the progress. Will continue to go there!

Mr. Fred is great. Took care of my service on my car fast. Then I end up leaving with a new car. How awesome is that. This place Atmosphere is unbelievable. Everyone there is so nice. Thanks to Tyler and Weston. Great customer satisfaction team

Used car salesman Gustavo Rodriguez was absolutely the best. Very personable and knowledgeable. He was an excellent communicator about the vehicle I was interested in and ultimately purchased. I would definitely shop at Huggins Honda again when I’m ready to buy a new Honda CRV. Huggins Honda dealership is state of the art. They even have a bistro!

I just purchased a 2021 Honda Pilot from Huggins Honda. This is the third Honda I have purchased from Huggins, and have always been very happy with the service and prices. I have been to the other Honda dealerships in the Metroplex, and Huggins has always made me feel the most comfortable with the least amount of pressure to buy a car. I contacted Huggins via the Internet and Candy Grantham helped me through the whole process. She is a Honda expert and I was incredibly happy with the car buying experience Huggins provided. From walking in the door, test driving, and then going through financing options I was out the door driving home in a little over 2 hours. Candy did a great job and I highly recommend choosing Huggins.

Words can't explain the treatment we received. It started when we first walked in the door. Diana treated us as if we're family. The patience, care and consideration she took with us.. I'm now speechless.... I would recommend Huggins Honda 100%. Stop looking anywhere else. Go now walk.. No run. You will not regret it. My daughter and I are amazed with her service and our new purchase. I never write a review for outside service Like ever... Way to go Diana. Thanks again and God bless you....

We bought a car here and the experience was phenomenal! Candy and Westin were so patient and kind as we worked through our first time car purchase. I highly recommend this dealership and will buy from them again in the future. If I could rate them higher than 5 stars - I would!!

Mike Lee during the process kept me informed and send me pictures up on arrival of my vehicle and always very professional in explaining everything about my vehicle and I recommend Mike Lee for any recognition you all have for his job well done. The finance department was also very professional and explained all my options. Excellent I recommend more than 100 I'm very please with my Honda Civic!!!

I had to purchase a car quickly due to unforeseen circumstances. I visited a few lots and had no success. Learned about Huggins Honda through Navy Federal Credit Union’s Truecar program. Went to the lot, met with Mike Lee car salesman who allowed me to test drive several available models and decided on one they did not have available. Went home thought about it came back and Mike was off for the day but his coworker Francis was able to help me. Both were great and very friendly. Made me feel so at ease about the entire buying process. I chose the car I wanted that had to be ordered and in addition they accepted my bank check. Which a lot of other dealerships did not want to accept. The finance department was not pushy and showed me the extended warranty options they had available which I inquired about. Thank you so much to Mike, Francis and Huggins Honda for making my experience go so smoothly. I love my new car and I definitely recommend!!!

Best car buying experience ever!! We were in and out in less than 2 hours. It went so fast and smoothly and everyone was very nice and helpful! We drove 2 1/2 hours to do business with them and would definitely go back again!

I recently purchased a 2021 Ridgeline Black Edition. I had been looking around at a number of Honda dealers in the DFW area for the last 5 months.....waiting for the right time. Huggins made the buying experience low pressure and provided me with upfront pricing from day one. Some of the other dealers were adding about a 10 percent market adjustment to the price right off the bat. On top of that, they were charging a premium for basic items, wheel locks, front door window tinting, floor mats, etc. Total hogwash in my opinion. Huggins did none of those things, no market adjustment, no overpriced accessories, just a fair price for my Ridgeline.

I was on the market looking for the right Honda for me. When I finally decided on a model I liked, I inquired. I was helped by Stephen, he was very helpful and patient through my whole experience. The process to getting my first new car went smoother than I could’ve imagined.

Anthony Garcia is an amazing service advisor, he was EXTREMELY helpful both times my vehicle have been serviced here. Especially in comparison to some other people in the service reception I spoke to, he substantially exceeded expectations and I will definitely be bringing my vehicle here for all necessary maintenance moving forward.

We just purchased our second car from Huggins Honda. I couldn't be happier with our experience. The market is challenging right now so we spoke with multiple Honda dealers in the area. Most tried shady tactics to get us to make a decision and overcharging for market adjustments. If you are in the market for a Honda, please visit AJ at Huggins. He is very knowledgeable and patient. He will help you find the right car at the right time.

Today, I received great work on my car. I had a low pressure light come on and they handled the issue with ease. Each of the team members at Huggins Honda went above and beyond to make me feel welcome. It’s a great experience owning a Honda, and I am a very happy customer. I highly recommend Huggins Honda to all. ❤️

Very professional and courteous. Wait time for oil change tire rotation was about an hour and a half. The dealership was extremely clean and comfortable. The only thing I suggest, is take your own food and drink. I will be going back to this dealership not only to get service but to buy my next car. The only thing I suggest is to take your own food and drink. It is extremely expensive and not good.

my only issue with them is their service department. Their techs don't do multi point inspections during service. if you tell them to change out the brakes, that is all they will do, they wont check whether the fluid levels are good, whether the rotors are good etc. you'll literally have an engine service light on and they wouldn't care, they'll just do what their scope of work details. take a little bit of initiative guys, multi point inspecs means more money for you

I had been a customer of Huggins Honda for years and I had always been happy with their customer service and repair/preventative work on my Honda. I had occasion recently to visit for and oil change. The name has changed to Norm Reeves Honda but I was delighted to find the same excellent customer experience.

In this season where it’s difficult to get Odysseys, Huggins Honda was very aggressive in securing mine! They were honest with me and were very agreeable even when I changed my mind. Hands down, they’re fantastic! Francis was my salesman and he’s awesome!

Customer service was great and my car service was completed promptly (I was impressed). The only downside is that my car also needed diagnostics for which there was a big backlog. I guess this is not the dealer’s fault per se given the current market situation with used/new car inventory.

Very nice experience! The guy name Javier Mata was so diligent and explained everything very well!… I recommend Huggins Honda very highly! Also, they sent me to my house in Uber as courtesy! I am very happy to decided to take my Honda to Huggins!

Javier Mata my service advisor is so very helpful! He's very polite and took very good care of my car and recommended the services my car needed. I appreciate the great care of Huggins Honda!

If you’re looking for a Honda, look no further! We quote shopped all around DFW so you won’t have to. Take my word when I say it doesn’t get better than HUGGINS HONDA! Cameron, Aaron, AJ and their finance manager were amazing. I truly enjoyed my experience. My husband and I truly enjoyed this process and want to thank Huggins for being an honest company someone in the market for a vehicle can trust. Huggins is truly breaking down the negative stigmas around what a "car salesperson" is! We searched near and far we went to McKinney Honda and David McDavid in Frisco…buyers BEWARE if their horrible business ethics. Please don’t waste your valuable time at any other dealer. HUGGINS HONDA is worth the drive and worth your time and most importantly your BUSINESS!

Everything was good. The agent who helped me was very kind and heldul and the waiting area is cool cause you can see your car other aide of the glass. but the technician scratched 2 of my wheels/rims. This was my first brand new car. took good care of it for almost 3 years. Just to have it scratched by a technician. I dont even want it washed by anyone but me. Thats why i know every detail in this car.

My car brand new. I don't have kids. No one or anything has been in the backseat. When my car was ready for pickup, there was a car seat imprint on my leather seats in the back. Secondly, I was getting told different days to pick up my car (ex. Tim would call me and tell me it was ready Friday then Friday would come with no call and get finally contact me & me told Monday that I would get it Tuesday.) That went on for about a month. Even with all of the delays, I personally feel my rep was driving in my car for purposes other than business related because I can't understand why a car seat was put in my car. Or even not a car seat whatever was placed in my backseat left imprints on my leather which couldn’t be from me. Very unprofessional, bad communication and will not be getting anymore of my business! Be mindful they tell you that they drive your car so I guess it can be for personal or business!

I was very pleased with the service Norm Reeves Honda gave me. The employees were courteous and professional. The place is extremely clean, free coffee and a very nice snack kitchenette. Everyone, employees and customers, looked happy.

Silverio is an amazing associate. He is always professional, super knowledgeable, and walks me through things step by step. You can tell he loves what he does and defiantly puts the customer at ease while trying to find a solution to their problem/needs. Can't wait to work with him again. Hopefully this time it will be for a maintenance visit instead of a fix. Update: 5-2-2022 - I was so impressed with the service and care I received yesterday. I didn't expect such a quick turnaround in the service my vehicle needed. Mr. Rojo was super knowledgeable, caring, and understanding of my needs. I cannot wait to share my experience with others. Please continue with this level of care because I am very, very pleased.

Great customer service! Family owned dealer with great communication and transparency. Highly recommend doing business here if you’re looking to purchase a Honda. Mike Trevino and Cameron are the best!

Grant in the service department was awesome, kept in touch with me and followed up as needed. He helped me avoid an unnecessary repair. My first experience of honesty at a dealership. I drove 1hr to come to this dealership and I'll be back. The online reviews were true. Just wow!

Luis I think was his name was amazing I'm really glad he helped me. This Honda service team is by far the best we have ever experienced. I have had 5 brand new Hondas in the last 3 years and we always move so I visit a lot of y'all's dealerships. However, customer service, service team, food area, and cleanliness yall check off all the boxes and I always enjoy coming here!

I went to several Honda dealerships to search for my new car and this by far was the best experience. They communicated the status of my car and when it would arrive, they had great deals, they explained everything and was open to answer all my question, and the best part is they bought me lunch!

Bought my 2022 Honda Civic with HPD package...it wasn't what I asked for, but they made it right. Big savings over another Honda dealership on the west side of Ft. Worth... definitely recommend these guys. Emanuel was my sales person and Silverado was my service guy...both did a great job

I came in today looking for an a/c repair and walked out with a brand new Honda! Minh Nguyen helped me out with finding the right vehicle for me within my price range. He was very patient, knowledgeable, and friendly. He helped me by giving my his insights on the vehicles and telling me which were better in his opinion. If you are in need of a new vehicle, definitely go here because they aren't charging higher prices like the rest of the dealerships. Make sure to ask for Minh, he will find you the right car at an affordable price. (Make sure you try the club sandwich, also ask Minh to get you some floor mats)

Candy Grantham was absolutely a customer service rockstar AND a Honda expert. She made our odyssey search easy and got us in and out as quickly as possible, after alerting us that a new Touring had just arrived. Thank you, Candy! We feel confident our family of five can be safe and comfortable, while also having fun with all the new gadgets in our minivan. -The Muniz Family

I received excellent service from Norm Reeves Honda today. I originally had an appt. on June 1st to get the state inspection on my 2014 Honda Civic. However, due to a family emergency that week, the appt. had to be canceled and rescheduled for a later date. I saw the coupon for the state inspection was expiring on June 18th, so I called to get an appt. Customer Service (Cree) was able to schedule a “same day” appt. on June 17th. I came in today and met with my service rep, Tim Hellar at 2:45 p.m. He took care of me! The state inspection, along with the exterior wash and interior vacuuming, had been successfully completed by 4:00 p.m. I was very pleased with the service and time it took.

A management member by the name of Nathaniel took great care in explaining the problem with my vehicle as well as the solution. Was very personable and offered refreshment due to the extended time I had to wait for service. Winner! Thanks Nathaniel.

We just bought Honda Pilot Special Edition from here. Jahmed Lumar helped us .He was really nice 👍

This was the 6th car lot I visited before buying. I loved this place so much that I bought two cars. The first thing that caught my eye was the diversity of their inventory. They had every make, model, color, and trim package I could think to ask for. The thing that drew me in was that our salesperson was straight forward, worked with us on the numbers, and helped us shop until we found the exact cars we wanted. He didn't try to push or pressure us, and we felt like he did genuinely care about getting us into a car that matched our financial capabilities and lifestyle. He was patient and well informed. I feel like I walked out with a square deal and not like I'd gotten pushed into a bad deal by a fast talker. I'd definitely recommend Huggins Honda (and specifically Milton) to anyone looking to buy a new car. Updated 12/27/2021: Buying a car here was a great experience, so I thought that I wanted to buy again from here when the time came. So I also bought the service package for both of my new vehicles, thinking that having all of the service records here would make trade-in a little easier. Dealing with the service center has NOT been the same experience. Bringing either of my cars in for anything outside of the usual oil changes has just been a headache. It seems like they really care about their customers until they get their money, and then the customer service goes sour.

Purchased a brand new 2022 Accord. Needed to get an estimate for tires. Spoke with a lady in service. Very condescending and unwilling to help. I told her I did not have the car with me and she told me there was nothing she could do for me even though I purchased the car from the Huggins Honda location. You can’t tell me you sold me a car and not have any information about the car that was in your inventory only 3 months ago.

The Costco Auto Buying program made the process of purchasing a new vehicle easier but the fact that Norm Reeves Honda installs Lo Jack on every vehicle and forces the customer to buy it leaves a bad taste in my mouth. Nearly $1800.00 and it's only good for 3 years.

Grant was my service advisor and although we had major communication/customer service issues with the GEICO insurance agent, Grant went above and beyond to help everything go as smoothly as possible as my car was getting repaired. Appreciate him so much!!!

If I didn't call the guy who sold us the car, we would have had to pay $250 for a new battery! This is suppose to be a certified car, so the battery should have been replaced before we bought the car, since it's the original battery, plus it was the low jack that caused the battery to get low and since y'all have so many issues with Piliots and low jacks, why didn't you replace the low jack because we bought the car? Another thing, I thought certified meant that the car has never been in a accident! Why is there a collision sticker on the car?

Having knowledgeable service representing by both your good highly trained mechanics and your service reps with their ability to listen carefully to the car owner and then prescribe possible solutions is very insightful problem solving to help a car owner to have a safe trip down the road.

I have purchased Honda Odyssey 2022 from Huggins. My sales person Nume was excellent and helped me to complete the sales process in an efficient manner. Nume followed up with me even after my purchase to ensure i am completely satisfied with the purchase. I would also like to recognize Elizabeth from Service department for the exceptional service provided on my new Honda Odyssey. I would highly recommend Huggins for car purchase and services.

My brand new car came with dirt and debris stuck within the fresh tinted windows. First time customer of Norm Reeves and I already desperately miss Huggins. How can you sell a car with messed up tint???? Didn’t notice until the next day. All door windows are defective.

This is a very nice Honda dealership. Abner at the parts counter was super helpful and professional.

AJ was was my sales man and he was ABSOLUTELY WONDERFUL. He was very patient with my indecisive brain and helped me find the perfect car after 2 days of me being back and forth. If your in the market ask for him!!!!!

If you’re looking at a car here, speak to Emmanuel. I had the best experience with him and am so happy with my new vehicle. Honest and fair guy!!

Best experience ever! Nume made the purchase very easy for us. We bought Honda Pilot and we got the best deal in Dfw.

The folks at Norme Reeves Honda were super nice, even though my hair wasn't managed, had bleach stains on my shirt. Lol. I had an oil change done, they even washed my car, thanks Honda!

Best dealership service experience.. Javier Mata guided us really well with my first honda crv service. Everyone seems very friendly and helpful. I’ll definitely go again!!

Jesus did not call when the car was completed. We had arranged that I would be picking up the car 2 days after drop off, but should have received a call that the car was complete and discuss costs. I misunderstood expensive costs. Jesus DID apologize that he should have called and the woman who checked me out did find a 15% off coupon for me. In regards to work completed, I was not shown the "leaking" power steering pump or v tec spool valve. Unless you physically show me my bad parts I have to trust that you are being honest. This was my 1st visit under the new ownership. Had to turn around to get a tech to reset my oil quality indicator, I really use that!

It took almost an hour and 45 minutes just to get a state inspection. Don’t know why. No intentions on coming back. Update: The repair ticket they commented about is apparently false, because we made our appointment for 7:45am and we were on-time. Why did it take an hour for them to check in our car?

Nathanial in the service department was great. It was early and he still took the time to explain my contract to me and get my service going. In and out in 30 minutes, couldn’t beat it.

Dan Smith and his team are incredibly friendly, knowledgeable and make the whole process as easy as it can be. Excellent experience and will recommend to all.

Huggins was great and Alyson Anderson went above and beyond our expectations on our behalf to get our vehicle fixed and back to us. Luis Rojo was very helpful and was willing to help out in anyway he could. Thank you again for your time and assistance with my last service appointment.

My family purchased two vehicles from Huggins Honda in 2017, and my experience at this service department ensured that it will be the last time we will ever purchase a Honda. It's a shame, because their sales team was actually great. I recently took my car here because my A/C stopped working. I won't bother getting into how rude the staff was. The real issue is that they straight up lied to me. They tried to charge me to fix the A/C condenser ($655) and Evac/Recharge A/C system ($478), AND they said my radiator was so badly damaged I shouldn't drive it out of the lot until I paid $820 to get it fixed. It was unbelievable how awful the experience was and I could not believe they were trying to force me to get my car fixed there by saying it wasn't safe to leave the lot unless I paid them nearly $2000. I disregarded their insistence and took my car to two different reputable mechanics the next day for a second opinion. Both stated that there was no way my radiator needed to be replaced or that my car wasn't safe to drive. I did get my A/C fixed perfectly too by one of the mechanics. The total? $457. And because a picture is worth 1,000 words, I'll include a photo of the radiator. That tiny dent near the bottom right corner is what Huggins said made my car unsafe to leave the dealership unless I paid them $820 for a new radiator. Of course, had I gotten the A/C fixed there along with my radiator, I would have also paid $1,133 instead of $457. To be so blatantly lied to at any time is awful, but in the midst of a global pandemic it is just disgusting.

Josh is awesome to work with! He always treats us like we’re the only customers in the room. My husband and I are big fans. We are able to get in quickly, and get what we need to get done and in addition to whatever services our vehicle needs, he only suggest things that are an absolute necessity for the well-being maintenance of our vehicle. He never pushes unnecessary things on us, we appreciate his honesty! It keeps us coming back.

Thanks AJ Sami for offering me a great deal . It was smooth experience working with you for my car purchase .

My visit to Huggins Honda to get my routine oil change was quick and efficient! I love their cafe and everyone there was so kind. Special thanks to my service tech, Luis was amazing from the time I pulled up up until it was time for me to go and he closed my door after letting me in my car. I appreciate his suggestions for the flushes my car needs and will definitely be requesting him when I come back to get them resolved.

Michael Lindley & Grant Schmidt took great care of me & my Honda Pilot this week. Their service was Extremely Courteous, Professional and Caring. They showed genuine concern for the issues I was having with my vehicle & worked diligently with their Honda Technicians to get me back rolling. I appreciate the great customer service that I always receive at Huggins Honda. The team there is amazing to say the least.

My visit with Honda was excellent!!! All of my concerns were addressed and my car was serviced to my satisfaction. Tim Keller was very cordial, timely and knowledgeable as usual. We will continue bringing our 3 Hondas to this location. Thank you.

The fiancé and I went to Huggins Honda today. Went to see if they had small SUV’s and sure enough Hailey Owens was able to find us the right color and size. HRV. Black on black. We were in and out quickly compared to other experiences elsewhere and this was a No pressure environment from Hailey to even the finance dept. We loved our experience and will hope to purchase here again when the time comes.

Amazing Dealership! Thank you Hailey and Sone for making todays surprise just perfect. 2022 Honda Civic was exactly what she wanted. It was well worth the wait!

Great Honda Dealership with best sales people!!! I bought a CRV in 2018 from Nume and went back for a Ridgeline today. This time I had a whole team of wonderful and well mannered people help me: Emmanuel Corpus, Nume and New Car Director Dan Smith. I will definitely be back for my next car and would recommend this dealership to all my friends and family.

I continue to have wonderful experiences with Huggings Honda. From the first second of the phone call where I scheduled my service appt all the way to the last second before I drove off after my vehicle was washed and vacuumed. If I tried, I couldn't have improved any step of the way. I will continue to have my vehicle serviced here. Although I was saddened to learn that Aaron Constantine no longer is employed here ( he was my first, and for a long time, my only service advisor that I trusted), the level of sincerity and excellence that I have received from other service team members (Diamond, Jakoby, Javier) have convinced me that it wasn't JUST Aaron. It's ur entire team. Gold star Huggins Honda!!

Really liked the service here. All maintenance was performed as discussed. Service coupons took a few dollars off. My Service Agent Grant was extremely knowledgeable, courteous, and helpful. I like this place for both sales and service. I bought my car here, too.

This is my favorite Honda place I have been to. Elisabeth French is my go to service team member. She is the best of the best. Professional, Exceptional service, and a welcoming smile. The sales team here is also extremely helpful and not pushy! I just bought my 3 vehicle from this location and will absolutely keep coming back

The quality of a car, the dealer who sells it and the salesperson can be measured by the number of times a specific customer returns. I have returned to Honda, Huggins Honda and sales person Hailey Owens for several years. They are the best.

They only get 5 stars from me for the great service Elizabeth French does while I was there. She has a great attitude, always with a smile and very professional. If she could be my primary advisor, I’d go to Huggins for everything car related. She kept me informed with the worked being done and other work that needed to be done after vehicle inspection, great communicator! That constant line of communication is very important. Love her professionalism! You can tell she likes what she does and isn’t there because it’s just a job.

Nume and all of the Huggins Honda staff were patient and helpful during the car buying process. I've purchased 3 vehicles now at this dealership and wouldn't go anywhere else because of the quality of service!

Had a battery replaced on 12/18 and on 12/21 our Honda Odyssey would not start. When I opened the hood the positive cable was completely off the terminal from not being tightened. Had driven the vehicle over 200 miles and fortunately the cable did not come completely off while driving. Taking the vehicle back on 12/24 to have the battery checked.

I made an appointment for 3:30 for my cars starter to be checked because my car has been struggling to start and when I showed up they said there wasn't enough time to get it done. The service rep was rude and didn't believe I ever had an appointment to begin with. This has happened at burleson location to. I set an appointment for my car to be detailed and when I arrived they said there wasn't enough time to get it done. Even though I made an appointment both times. So basically the front desk people have no idea how long services will take and are wasting peoples time. I will never go to any Honda Dealerships again to service my car.