Nissan of Richmond W Broad St, Richmond

I definitely was not planning on purchasing a vehicle when I walked in, but the people were so nice, and the inventory was great. I found an even better truck I was looking for. Definitely ask for Parker Jackson. He was an excellent salesperson. Not pushy, knowledgeable, and very professional. He helped get me in a new beautiful truck for a price I could feel about. Thank you Parker, and thank you Nissan of Richmond

If you ever get the opportunity to stop at Nissan of Richmond shop or charge you will be delighted their sales and service people are among the best in Virginia! We had the pleasure of stopping here twice today while making an auction pick up the lounge was awesome best cappuccino and latte machine in Richmond!

I had a great experience purchasing my car here! Nadinga made the process so smooth and stress free. He was also very knowledgeable and personable! I definitely would refer anyone in the market to visit this location to purchase your next vehicle!

Went with my daughter to look for a car. We weren't able to get anything but our salesperson Preston was great he and one of the managers, Charles did all they could to help us. We appreciate the huge effort to accommodate us. When we are able I will definitely go there to give my business to them. Thank you guys!

We came in today with our ducks in a row to purchase a used vehicle we had previously decided we wanted. As we walked in the receptionist was friendly and quick and in less than 2 minutes we were seated with our salesperson. Throughout the whole process with Preston he went above and beyond to work a deal with us that satisfied our needs and wants. After less time than any other dealership we were in the finance office. Finance Officer Bull worked us a deal to get theextended coverage we needed and worked diligently to make the process very quick and smooth. I think both of these gentlemen should be commended highly.

We came in today with our ducks in a row to purchase a used vehicle we had previously decided we wanted. As we walked in the receptionist was friendly and quick and in less than 2 minutes we were seated with our salesperson. Throughout the whole process with Preston he went above and beyond to work a deal with us that satisfied our needs and wants. After less time than any other dealership we were in the finance office. Finance Officer Bull worked us a deal to get theextended coverage we needed and worked diligently to make the process very quick and smooth. I think both of these gentlemen should be commended highly.

I had a great experience with this dealership for the second time in between of 12 years apart of buying my Altima in 2007 to my new rouge in 2022. Huge love and appreciation to my salesman Mike Matthews, he is very knowledgeable and friendly. I would also like thank Sean the sales manager for negotiating a great deal for me .Finally, thank you to Philip for the smooth process with the paperwork and finalizing my documents with all parties. Thank you once again team, I truly appreciate it the dedicate work and easy process.

Purchased a certified pre-owned Murano. I have mixed feelings about my experience. The sales person who assisted me was very friendly and helpful, however the entire process and the way in which they do things feels very long and drawn out. It took quite some time before I could even look at the car I was interested in or test drive it. I feel like this should be first. I did not care for the finance team, I felt like they lacked transparency and I was being spoken to as if I had no understanding of how numbers and finances work and that this is last deal to ever be made. It felt like a scarcity tactic. I worked to negotiate a monthly payment that I could live with but I had to keep repeating myself which got frustrating after a while. Also, I did purchase gap insurance, there’s got to be extra points for this because they are pushing that HARD for you to get it and they will play on your fear of the what if’s. Overall I’m happy with my car and the deal I got, so that’s what counts which is why I’m giving 3 stars. I’ve been other places and felt a lot more at ease and things were more transparent. I think approach is key. My hope is that it will prepare someone else who may go here for a car. Just keep in mind that this is a business and they are sales people, do your research, write a list of questions, get them all answered, be skeptical, take someone with you as support so that you’re not intimidated, stick to your budget, and don’t be afraid to walk away.

Just bought a brand new 2022 Nissan Altima! Parker was awesome! He didn't push us to get a vehicle he went with what we wanted and didn't try to change our minds. This was the best experience and if he wasn't our dealer I don't think the experience would have been so awesome. Also want to give props to the store manager Shawn who was also awesome and supportive! Thanks Parker! You have a new customer for sure!

Service work itself was good. Oil change, which was free with the purchased vehicle, was no longer honored (after 6 years). I was told that I would need to show a document from the purchase of the vehicle, a requirement that was not conveyed until after the work was completed and payment was requested. No attempt was made to help reconcile the fact that I was not made aware of this requirement. I will not continue to do business with a dealership that does not honor its agreement.

I came in as a new college graduate, with a small budget and Preston was amazing! He got me into exactly what I wanted! The staff here is amazing and willing to go the extra mile to help you get into a really nice car, for prices that aren’t unreasonable for the climate we are in!! Thank you again!!

Great people , great service , great getting to the point of what the buyer needs! I told them what I needed for my purchase and what I was looking to pay they met my wishes and the deal was smooth. Will do business again in the future! Parker Jackson great guy and salesman!

I will not ever be returning here for service or to buy a car. It has been a pain to even schedule an appointment. The staff is annoyed with me whether I try to call or make an appointment online and come in because they are overbooked. I am tired of them treating me poorly. I bought my car there and would like to be treated with some kind of respect. Not telling me things like “ oh you know they don’t do free oil changes. I will do it for you this time but it will be about $60 next time” And “ we are over booked and close at two but I will get it done” in a rude tone. Also, every time I get service done, someone has to call me to try to but my current car or sell me a new one. It is a hassle. Something needs to be done about the way customers are treated.

Orlando provided outstanding customer service, very professional, answered all questions and concerns. He is a great asset to Nissan of Richmond Dealership. Orlando keep up the great work!!!

Worst scammers in town. They told my daughter she was approved for a low rate with Nissan. THEY NEVER SENT A REQUEST TO NISSAN!!! Instead they hit our credit over a half dozen times with every bank they could find. We went to another dealership who was able to honor the price they “made up” PLUS gave us 15 yr warranty on the drive train. Richmond Nissan said that was not a thing. Whatever. Stay far away from this place.

This dealership has got to do better with their service department. I come in at 3:45 for oil change and tire rotation and I’m told that I’m “cutting it close because they close at 5pm”. The fact that I had to LEAVE work early to get these services done, and then be told this?! After waiting over an HOUR, I am then not given my multi-point inspection list. First I’m told they didn’t do it, so I questioned it, then I am told “oh the computer isn’t working right so it was half filled out”. So which is it?! Why can’t you Fill it in by hand?!? Before I left, I made sure I had oil in my car because I didn’t trust that services had even been done! Who knows if my tires were rotated! If I did not have a service contract, I would not be returning.

Mike was excellent to work with. Very knowledgeable and helpful. Guided me through the entire process from showing vehicles to processing purchase paperwork. I would definitely work with him again and recommend other customers to ask for him!

Mike Mathews was a great salesman very knowledgeable about the vehicle I was test driving very good paced process they got me approved very quickly. The manager Mr. Bill was great and straight to the point with getting my approval done.

Micheal was very patient and easy to work with. He is the reason for a higher 4star value. Would have rated dealership higher if it was not for the excessive dealer fees. Vehicle is very nice and that was the other reason for 4star. Still trying trying to wrap my thoughts around that dealer fee

Curt intake when the car was delivered for recall work. Never heard back from the service tech. Started calling at 1:30 for a status. Promised a callback. Nothing. Called every hour or so for status. The last time a woman hung up on me. No callback. At 4:30 asked if I should go to the dealership to get status. Receptionist said that might be best. Car had actually been ready for some time. There was a list of recommended services. I then noticed the mileage noted was off by 30,000 miles, license number was wrong, making me doubt the work noted was performed. The phone system is so poor it was difficult to understand what was being said. This is why I do not frequent this dealership.

WORST SERVICE EXPERIENCE EVER! I own two Nissans, a 2020 and a 2021. I will NEVER purchase another one, even though I really like both of my cars, after dealing with the awful customer service from Nissan of Richmond and Nissan of North America. Clearly customer service is non-existent in this company, no matter what level of the chain of command. I dropped my 2020 Nissan off on Thursday evening for my appointment on Friday because the radio display screen was not working. We have an extended warranty on this vehicle that covers the service. I had also scheduled an appointment for my 2021 to go in on Monday for an oil change and tire rotation, one of the "benefits" of the several thousand dollar market adjustment that we paid when we bought the car. On Friday, I received a call from Jason first thing in the morning asking me if I was interested in Nissan buying my 2020 Nissan back. I said I had to speak to my husband. After calling, he sent a text message with who to talk to when I arrive to pick up my car from service. Clearly, buying a car back is the only reason someone from Nissan will call because NO ONE from service would give an update on the vehicle after we called several times. We stopped by Friday after work and finally spoke to the Service Manager because the service advisor could not give us an update when we arrived. The manager stated that they were not able to get to it on Friday and gave multiple excuses why (not enough techs, too many cars, etc). She said she would make sure it was ready on Monday. At that time, we rescheduled the appointment for the 2021 to Tuesday since we did not have the first car back. On Monday, we emailed and called several times trying to get an update on the vehicle. Again, no one would respond and they closed for the day without providing an update. I called and spoke to someone in Sales since it was the only department that seemed to be open. The man I spoke to said that he would find out what was going on and call me back. After an hour, I called the dealership back again and spoke to someone else. They said they would call the owner and call me back. Again, no call back. Finally, I called the Nissan customer service. The woman, after asking a bunch of questions like "did you purchase this car new or pre-owned" and "'what is the mileage," she opened a case for me and stated that someone would get back to me in 1-3 business days. She is not able to do anything else and she cannot transfer me to someone who can actually help. This is ridiculous. We made an appointment and dropped it off the night before. I DO NOT recommend Nissan of Richmond!

I have consistently had bad experiences with this service department. They decided to stop honoring the VIP program for free oil changes which I PAID FOR when I bought my car. I made an appointment for a repair, took the day off from work, then arrive in my car to be told they won't honor the appointment because they don't have time. I would not buy a car from this dealership again.

I am very disappointed in the service center. I had an appointment and no one knew why my car was there. They took away my free oil changes for the life of my car and alerted me of this as I was there for what I thought was my free service. I was not alerted of the change in time of the service center closing and was almost turned away when I came to pick up my car after work. I overwhelmed by the sales person calling me when they know my car is there being serviced. I can't say my Nissan ownership experience has been pleasant. It has been full of disappointment.

I made Orlando work hard for his money but he did fantastic. He was friendly and did what he could to get my mother-in-law the best rate/monthly payment he could. Go see Orlando!

You can do SO SO SO much better!! After reading the reviews I figured that this was a good dealership. I live 3 hours from this dealership. I called and was “guaranteed” one price over the phone and then told they didn’t know who I spoke with when I got there. I should have left. They ran my credit and told me I did not have any credit so I should buy one of there lesser vehicles. (I have a lot of credit-all outstanding) They confirmed this after correcting there mistakes and running it again. Lol smh this all should have been bright red flags but I did not bring my parents with me and thought I could handle this “simple transaction” by myself. I’m going to skip a lot of terrible details. I bought the car 4-23-2021. I did not get my permanent plates until 09-17-2021. I had to keep calling to have the 30 day tags renewed and shipped out. Which meant there were a lot of days that the suv stayed parked. I also had to call the official complaint department with Nissan who opened up [an ongoing] case regarding this. Do not buy from this dealership. It’s not worth it at ALL.

Had an appointment at 7pm with Orlando. The best experience I’ve had at this dealership by far. Very down to earth and straight to business, now I’m getting into a new car an hour later.

I’d like to start by saying I never leave one star reviews. I am floored this place has any good reviews. But I’m glad I’m seeing reviews like this scrolling through. I’ve never in my life been so uncomfortable in a car dealership. I spoke to someone named “Mike” on the phone prior to arriving. I had an appointment and even notified him of my arrival 10 minutes early to which he replied “no problem!” I walk in and there is a Nissan sales person yelling at the girl working reception in an extremely rude and condescending way which already put me and my partner off. We asked this rude salesman who was yelling at the girl for “Mike” and showed him the text conversation we were having. He said “Mikes on vacation but I can help you. My customers love me because I can make sure you get a car and I follow up with you and everything.” Verbatim. I refused his service and the girl at reception was kind enough to help me figure out who I was working with (mind you “Mike” still isn’t who I was working with.”) We were assigned another guy after waiting for quite a while who was nice enough but by this time I recognized this was a bait and switch dealership. I heard a sales rep practically begging his customer for a google review. My partner and I were so uncomfortable we just upped and left. We couldn’t bear to be in there for another second. This place is shady, sketchy, and just does not provide a welcoming, professional atmosphere.

I worked with Mike Matthew's this time ⏲️ 😅. I bought the KIA SPORTAGE 2021. I got a great price for it. Low miles and good coverage. Glad we did it!

Buyer Beware!!! If you are looking to purchase a vehicle from this dealer shop, be mindful that they could scam you out of your money. My husband and I came in to purchase a used car (year of 2017) and saw that the price was $36,995. We have paid $17,000 down payment. When signing the contract with Yesuf, he did not show us the total price of purchase (finding out that it was actually $50,505), nor the contracts that we were signing. The car had a few dents and we were promised $1,000 discount verbally, yet it was not physically in the contract. They charge a recon fee $2,896. We were blindly signing a blank electronic pad and trusting his words. He told us that we would have a special deal and get insurance for $9.25 a month (in reality it was over $30 a month). Yesuf proceeded to print out the actual contract to silently place it into an envelope and hand it to us. Later, we got a letter in the mail from the bank saying that our loan is greatly higher than what we have expected. When we went into the dealer shop and showed them all of the hidden fees that they have never exposed to us prior, they refused to explain the situation. Yesuf told us that we have signed the papers and there is nothing he could help us with. When we tried calling the manager they told us that they do not have one. We have visited the store five times and every time they say that either one person or the other is absent. Therefore, we have not gotten a solution to our problem. We are very upset that we trusted them. This specific dealer-shop doesn’t belong to the official Nissan of USA, this is a privately owned shop, Nissan consumer center will not be able to help. When buying a car inspect each contract carefully and do not sign electronically because they will commit fraud. Being told by workers that we are not able to speak with the manager is unfortunate.

My wife and I have both been coming here for a while now with no issues. I booked an appointment for an oil change over the weekend but they were closed at my scheduled appointment time. They then sent an email saying I missed my appointment. Got off work early today and read on their website that they take walk-ins m-f until 430pm. Got there at 407 and they said they can't do the oil change and that I should've booked an appointment. Next, a service representative at another desk said they talked to me on Saturday and told me to come before 4 today. I never spoke to anyone on the phone despite her continuing to say she spoke to me (maybe she spoke to another customer?). I mentioned they should fix their website since I now made 2 trips there without getting my service done, and the response was "I don't handle the website" when it should have been an apology and assurance that they will look into the issue. Summary: 2 issues on their end, nothing close to a remedy or an attempt at a remedy.

Great salesman came in and everything worked out perfectly found the car we wanted and got approved same day! Really quick service would definitely recommend!

Went to buy a cra with my Dad as a co-signer. Told them my price range and didn't show us what I wanted. Pointed us to used vehicles for almost the same price as new car. So we look.at said vehicles and he doesn't know make or models while Walking to cars. Than I'm interested. Also pointing out looking for new and doest know price for said cars. This place is a joke. Also had an appointment for 5:00pm. Sat in lobby with no recognition to said appointment. Worst experience ever. Even went prior to this and dealt with Mohammed and he was very professional. Doubt they will even follow up with this. Lol, what a joke

Honestly I felt forced into the used vehicle I got. It’s not even the best version of this model(only 2 days and already have sensor and other issues). I went down there preapproved thru my bank for a car that was still there(I saw it on the lot) and instead they wanted to bring me something newer, not what I asked to see but before I could even see it or drive it they ran my credit and took hits on my credit. Whose to say I even wanted to do business with them?? I wanted to look at it and see if I’d be happy. The test drive is just around the block which isn’t enough to really know how the car operates. If I could hand them the keys to this car, retract the hits on my credit and get my down payment back…I probably would. Having the sales rep and finance manager both staring at me after they tell me payments and not shutting their mouths when they can see I was trying to think. I felt forced bc they wouldn’t give me breathing space bc yes I needed a car but I need something I’m actually happy with.

Good morning, I went to several dealers in the City and without hesitation Nissan was the best service, I felt at home thanks to Mr. Orlando for advising me for the purchase of my Nissan, in truth he was very kind and professional excellent seller, At no time did I feel that he wanted to sell me the car out of interest, he always gave me the best choice to choose, very professional, I congratulate him for continuing like this, very kind and simple.

Sid was very helpful that particular day I came in very kind very attentive but the company as a whole are horrible money Hungary greedy non truthful individuals and should be ashamed of themselves they get over on people bc they talk big or use the right wording to make sure they cover there screw up or tell you one thing verbally and then it's a whole thing in writing which is shady I wouldn't do business with them ever again in my life and if I can get as many people as I could to go else where and I will like a wise man said when I was there yesterday you never know who knows who I can't speak for Nissan else where but the one in short pump is TRASH ! I will say they have a whole new crew however that still doesn't make my experience amougst others trash

Unfortunately my experience there was not so good I don't know if the sales team was having an off day or I was just having an off day but I went there because they had a Nissan Maxima online for 24,995 and by the time I got there that was not the true price they added taxes tags and fees back onto the car which made it $30,000 and then they try to put me in something that I did not want despite telling them that I had my own financing with my bank. This was the second time that this happen to me by going there so I will never ever go there again

Inaccurate and misleading website with low priced new cars that are never available or already sold despite being on their website for long periods of time. The prices on their website are not real because they are before the predatory market adjustments of thousands of dollars. Classic bait and switch.

SUGGESTIONS/IF: -A customer calls and inquires about inventory on the lot; TWO TIMES within 30 minutes, (taking to 2 different people who listed specific colors of both vehicles) and arranging an appointment to test drive. PLEASE DON’T LIE ABOUT INVENTORY ON THE LOT, OR AT THE MINIMUM GET YOUR FACTS STRAIT! (No, the imaginary vehicles were not sold before I arrived…. I asked if this was the case.) -See above, but with prices! Quotes over the internet, phone, and then in person should not be increasing in that order!?!? -A person suggests they have great credit, possibly giving starting numbers to work with on a vehicle might be a good idea! Not, “We have to run your credit first.” If I was lying, I would imagine running the credit would prove me wrong anyways??? And it makes it alllll that much better if the customer was wrong, and their credit score was in fact 50 points higher than originally suggested! -A potential customer has a earned Masters Degree (even stating it to prevent unnecessary conversation), don’t try and talk circles around them please! Or rather don’t judge a book by it’s cover! ———-NEXT DAY, PURCHASED the same vehicle at another Nissan dealership in RIC area, who provide the exact opposite experience!——— ———I sincerely hope my experience is NOT the norm for this dealership!———

We bought a Nissan Rouge. Was super easy Phil the finance manager was FANTASTIC What we don’t agree with is the almost 3800.00 on to the price of the car for a nissian tech to look at it and you can’t turn it down so they get ya in door with advertising price low and then put 3800.00 on to car

Do not buy from the shady crooked dealership. Called about a car they had priced at $21k on their website. Went through all the work and conversations and then after agreeing to buy the car they came back with an additional $4000 “service reconditioning fee”. Lol… I called my Audi dealer and they ran the VIN. All service work was recorded by a recent Audi dealerships… new tires, brakes, etc… Nissan of Richmond could not tell me what was done to the car for $4000. What a joke and a bunch of crooks. I used to work for a company that actually did their payroll and they were shady back then also. I should have known better.

The Associate of Nissan of Richmond showed Great Service and the Team went above and beyond to meet my needs to be able to get the vehicle of my choice… I’m very satisfied..

In February I purchased a Dodge Charger from Nissan of Richmond with 36,000 miles. Today I took it in after having it for 3 months to get an oil change and there was some shaking when I hit the brakes. When the service department contacted me after checking to see why the car was shaking. They informed me that my front and rear brakes and rotors need to be replaced. When I purchased the car I was told that a 100 period inspection was done on the car. There is no way that after 3 months I need front and back brakes and rotors if the car was properly inspected as they would say a ( certified pre owned vehicle). I then contacted my sell rep to inform him about this problem in all so many words I was told that I would need to pay to have the brakes and rotors replaced. When purchasing a vehicle from this deal that is not a Nissan please make sure that you take it to the dealership that made the car to get another inspection to make sure what you are told is correct.

I had a great experience purchasing a used vehicle. Abe, Toni, and Charles Bull were extremely patient, responsive, helpful, and courteous! From the beginning to the end, they were a great crew! In addition, the receptionists and maintenance crew were courteous and friendly. My only disappointment occurred when I picked up my vehicle and the gas was on “EMPTY” - having only 30 miles of driving available. (insert SIDE EYE)

Preston he is our salesman, very friendly and funny, he works very very efficiently too. He works with us to get us the best deal on our brand new car. We love the environment here, welcoming as soon as we walk in until we leave the dealership with the car.

Was a great experience for a first car purchase. Great staff all around. All cool people. Very inviting atmosphere. Orlando (my salesman), was a very nice guy who made it clear to me that he was new at the time, but he definitely didn't show it during the process. Everything went smooth and I have 0 complaints. Chose a great car thanks to everyone who helped me here at Nissan of Richmond.

Stopped by this dealership to buy two new vehicles for me and my wife but was perplexed as to why they had inventory & other dealers did not. Especially since they had some new cars that had been there a while, hence, some with inspection stickers dating back to August & September of this year. I called the sales dept & was told they had inventory because they have really good buying power but that doesn't explain why their cars have not sold. I then called to speak to the General Mgr & was told he was not there so I asked for his voice mail & then was told he doesn't have a phone (?). The person I spoke with was insistent that I not speak with the GM. I think this experience might be telling me why they have inventory & other dealers do not. Thus, I'll buy elsewhere.

The manager Charles is the rudest person I’ve honestly ever spoke to. He talked down to me all night like I didn’t make enough money to buy a 45,000 dollar truck😂. Julian the salesman was the best part of the experience. Would never in my life buy from this place. This is the reason they probably lose 99% of there sales. I honestly feel bad for Julian! He is a great salesman and person and he has a manger like that. As I am a boss myself I would fire anybody who treated a customer like that. I would buy a vehicle from Julian any day as long as it wasn’t with this Nissan. Thank you Julian! Charles not so much… shouldn’t even have a job after that. I will now be going to the Nissan 30 minutes away and spending $4,000 dollars more on a truck. Not worth sitting in a place and being talked down to in front of everyone. So to you Charles good luck selling anything with an attitude and personality like that. I think it may be time for a career change!!😂

I would buy a vehicle from Nissan of Richmond again! Orlando was great to work with. I would describe him as a good listener, personable, knowledgeable about the industry, and motivated. He patiently worked with me to ensure that I found the right vehicle to suit my budget and needs. His energy met mine quite nicely too and the vehicle buying process did not feel overwhelming at all.

I had a great experience with a fantastic woman named Money! She helped me and my family with buying a new vehicle for myself. She was so so friendly, and I will definitely recommend her to anyone that needs to buy a car.

The service department of NISSAN Richmond really sucks. They gave us wrong prices and charges $100 extra with less work done which was supposed to be done and giving false inspection report each time and trying to get more dollars from our pocket.

Technical cheating They charge a lot hiding fees. I called them before I went, asked any hiding fees. They told me only 'extra fee' are title and VA tax. It looked great and I was happy, so I went there and took a drive testing. Then I was ready to make an offer for their commercial price. But their document showed a $4K hiding fees, such as recondition fee $2, 899, document fee $799, an insurance fee $599, which I never see at other dealer. I felt being cheating and foolish since I have drove two hours to get there. What a liar ! Highly recommend not trust what they said.

Joe helped with my trade in and was very knowledgeable and helpful finding a car that matched what I needed. The finance department was also flexible to work with me in getting a loan with terms that worked for me. Nissan dealers have always been on point, and this one is no exception.

If you are looking for a new car see Michael Matthews!!! He was so friendly and nice and made our time well spent. Ask for him by name, you won’t regret it.

This is the absolute worst dealership experience I have ever had. $3-8k hidden fees beyond taxes and dealership fee on top of their "advertised" sticker price. The sales team made fake calls to the "manager," straight up lied about vehicle availability, took my license and others' keys, etc. etc. I was fully prepared to pay sticker walking in; they wouldn't even let me test drive until I agreed to 20% over MSRP. I have filed a complaint to the BBB and have been made aware of the state investigations into them - turns out I'm not the only one. And check out the Yelp reviews before you visit; the "five star" reviews here on Google all have suspiciously similar language (paid bot reviews?), and yelp gives them a 1.5 star rating. DO NOT BUY And to the customer service rep who will inevitably respond to this comment- y'all don't need to be this way. I went to another Richmond area dealership and got sticker price on the new vehicle within 24 hours of you pulling your shenanigans. You would have had my business but lost it on 50 year old huckstery slime-ball practices. Shame on you EDIT: After a quick google search of the owners, all of their franchises have similar complaints, horrible yelp reviews, illegal/unethical business practices, and more. Mr. Banister and Banister Nissan of Chesapeake- shame on you. A couple hundred dollar donations to the commonwealth's attorneys overseeing your areas of business simply doesn't buy what you think it buys. Good luck

Buyer beware bait and switch techniques and discriminatory lending practices. Added a $4,000 junk CPO fee that no other Nissan dealership has. Also doubted my ability to prove my income due to my age and race. Then offered high rate financing so I would not have to verify anything. I stated I would rather document my income and they said it didn't matter. Really disappointed I have to go out of town to get treated fairly and get a decent price. Buyer beware.

Everyone was great! Jason and Bull were amazing. Very helpful! They make everyone feel important and special. Will definitely be back

Unresponsive. Have had my car hostage at their shop for two days and I can't get a hold of anyone to discuss it with or get an update. I have called, emailed, texted, left voicemails, all to no avail. Completely not worth the hassle. Makes me want to sell my nissan altogether.

Michael M definitely made sure we were taken care of in purchasing a new vehicle. When you stop in, ask for Michael! Painless process!

Mike and everyone was helpful, willing to answer my questions, and made the car buying experience easy and painless.

First of all I just want to put it out there that I hate going to dealerships with pushy sales teams who want you to buy what you dont want. This place is different! Me and my wife went to Nissan if Richmond expecting to look at a used Nissan Rogue but after Kevon explained to us the pros and cons of used and new cars we finally took a big leap to getting a new 2019 Nissan Rogue. This was a very big decision in which Kevon and the rest of the sales team never once put pressure on us. I made many calls to my family in California who will be helping me with payments and they were very patient every single time. I commend them and they made our first new car buying experience a great one! Definitely recommend this dealership. Also FYI 2019 Nissan Rogue is amazing!

I purchase a 2019 Rogue Sport on 12/1/21. There was a scratch which lead to a crack in the bumper which I didn't see at the time. I pointed out the scratch to my sales person and he said he would check to see if they had touch up paint, which they did not. So, he said he would have it ordered and it would take approximately 2 weeks. Once I was showing my car to someone I saw that below the scratch there was a crack and I immediately went back to the dealership and was told that they would not fixe the bumper. I have very persistent about them fixing this and was supposed to meet with Yousef at 10:00 am this morning and he didn't show up. This is ridiculous. I will never buy anything else from the dealership and would not refer them to nobody. Actually, this was the 3rd time I had been to this dealership, the first two times I checked in and they told me someone would be with me and I waited and waited and no one every came to help me so I left. I should have heeded all of the negative reviews and not gone back, but I figured I would try once again. Which I wish I had not! Well I am adding to this as I tried to take my car in to get the bumper fixed. The girl I was supposed to pick a loaner car up from was rude as hell. She asked for my credit card and I didn't understand why a credit card was needed, but she couldn't explain she just said it was policy. Well needless to say I didn't give her my credit card so she handed me my license and registration and said have a nice day. So I left. I called back once I got home and of course they told me Yousef was off. I talked to Paula and she said she would give him a message and as of this writing at 12:54 Wednesday, 12/22. I have not heard from anyone.

Had tried to like this dealership But I have found out all they want to do is sell. their service department is horrible Made an appointment over a week ago for a recall get there todayAnd they don't even have the part And said they didn't even know that I had an appointment because they are using a 3rd party call center I recommend if you buy any song please buy it elsewhere And don't buy the extended warranties because when new owners take over they try not to honor them

Practices are extremely shady. They refused a cash transaction in an attempt to lock us into a financing deal so they can add thousands of dollars in upcharges and fees. When asked direct questions about the “deal” they attempt to skate over it and became embarrassed when pointing out what appears to be a poorly put together scam. We walked out and made a cash purchase at another Nissan dealership for a newer car with less than 9k miles for a much better price.

Salesman ‘Tony’ was straight forward and not pushy. Only thing we did not like, after we say we like the car then they tell us about the market markup.. was not listed on the vehicle..

Micheal was awesome!!!! He made my first car buying experience smooth sailing. If you’re buying your first car or any car, ask for Michael!!!

Tried to scam me on a lease buyout. Told me I had to pay 5-6 thousand more than the NMAC buyout list price. Per NMAC the only fee should be $300. Paid that at another dealer. Buyers be warned shopping at this location.

Orlando was amazing when helping me with a car. He pulled me the 2022 altima and maxima and let me test drive both. Fully satisfied with my new 2022 Nissan Altima SR Midnight Edition.

Absolute scam artists. These dealerships seem to think that we don't also have the internet. I know how much cars are selling for and I know your profit margins. Price gouging because of the market right now is dirty and bad for business.

Thank you so much for assisting me with my car purchase. Knowledgeable and I was able to compromise on my payments which is a plus. Thank you Yousuf and Michael for your assistance.

Excellent experience as always! Oil and air filter along with a tire rotation were done. Exterior car wash as well.

Money and the people of Nissan of Richmond are great. They really help find a car in our budget in a timely manner.

Preston was a good sales rep! He got me lunch and all! He was very informative!

Worst car dealership I’ve ever been too, try nothing but to take advantage of people even had the hack of a salesman chase me out of the parking lot. Bought the same car but for 6 grand cheaper somewhere else. Crooks.

Came in and worked with Michael Matthew and manager Shawn, and they made this process most memorable and such an easy process. I must say this is the place for new or used car purchase . They definitely get my approval. Thanks again fellas !!

This is a dealership that is first to call me about upgrading my vehicle with a newer model, every time I go in for a service. When I went to buy a new car, I overhear the receptionist and the sales representative talk about what I came in, as if they judge me based on what I drive. As for the vehicle in question, I was given an appointment for a test drive and when I went to the dealership, they tell me the car is not in stock. A call to inform me the car was not in stock would have helped and saved me my time and the ultimate frustration that came out of the visit. The sales person was only interested in making a sale, repeating again and again if I was willing to buy today. When I asked to look at a different model, he wasn't even interested in showing me the car unless I agree that I will move forward today. When I was finally asked what I wanted to do, I left the dealership, much frustrated and annoyed. Not what you expect from a well known dealership in the city.

Preston is awesome! He set me up with a fantastic vehicle, not to mention that he’s super personable, knowledgeable, and informative. 10/10 highly recommend. Thanks, Nissan!

I had a 9am appointment. I was told I would have to wait 2+ hours. What the point of having an appointment if I have to wait. And then after waiting an hour I was never told that my car was ready. I don’t know how long it had been ready.

I had an amazing experience. Everyone was super friendly and it was really nice and clean there.

I bought a 2021 Rouge. The sales crew took the time to listen to what I wanted in my new vehicle. They found the perfect fit. Thanks guys.

Preston was very helpful and professional. He took all the time we needed in choosing a car just right for us. He was very knowledgeable answering all our questions. I would definitely recommend Preston for anyone in search of a car.

I will start by saying that everyone was pleasant to us but the process was very frustrating. I was very disappointed that this car dealership still plays the old fashioned dealership games. We were there for 3 hours and there was really no negotiation so the process really could have been fairly quick-run the credit check, determine if we qualify to buy what we’re looking at, look at cars and test drive, complete the loan and down payment transactions. We started appropriately with financial info. Permission for credit check and amount that we were willing to put down. We asked to view used, low mileage cars first but they began with new and never showed the used even though we asked again. The two person “dog and pony show” with the constant calls from the overseer above were really over the top. There was no negotiation on price just communicating about all the costs that are added on to the sticker price. The ringing of the gong and picture taking was far outside of my comfort zone and I would have refused if I had know that was going to happen. Sitting in the dealership watching videos that can be watched at home was a waste of our time. We only came to this dealership because our car broke down while we were traveling and it was towed to this dealership. Buying online or through a service like Carvana will be the route that we will take the next time.

Best car buying experience Ive ever had. Genuine people and word class ethics. Ask for Orlando to get the smoothest car buying experience. He'll get you in the car you need today. Don't look anywhere else. Love my new sentra

Preston is very engaging and made me feel comfortable throughout the process. I didn’t feel pressured or rushed. He found an amazing car in the color I’ve always wanted, with loads of features. It was a positive and rewarding experience. The sales and service teams at Nissan of Richmond are great to work with too.

Great sales team, Alberto and Michael. Alberto finished the sale and provided exceptional service. Shawn, one of the managers, stepped up with a take charge initiative to satisfy a small need. The finance dept was great and provided great attention to details. The manger of finance, came over to let me know that she would follow up with me to make sure my service is scheduled and a rental car is available. I like the service that was given and would highly recommend anyone to purchase from this establishment. Service with a Smile, award winning team!!

I had a GREAT experience at the Richmond Nissan Service Center. Bryan Santana the Service Advisor was wonderful!! From the time I arrived, until I left, he provided me great customer service. I am also much appreciative for the valuable information provided to me from the Service Manager, Chandra Wright. They both went beyond the norm to ensure my car needs were met and to answer all my questions.

Thank God for Parker and Fran. I really needed a new upgraded car but was really nervous about coming in. I was led to Nissan and they worked their magic. I am truly blessed to have had such a professional; kind and caring team ( Parker, Fran & Shawn). They made me feel confident and comfortable. I would highly recommend Nissan of Richmond (11401 W Broad St)!

Just bought a brand new 2022 Nissan Altima! Parker was awesome! He didn't push us to get a vehicle he went with what we wanted and didn't try to change our minds. This was the best experience and if he wasn't our dealer I don't think the experience would have been so awesome. Also want to give props to the store manager Shawn who was also awesome and supportive! Thanks Parker! You have a new customer for sure!

Orlando Reyes and Robert Savage did an amazing job today! They were very well informed and made sure I was comfortable and got everything I need. I absolutely recommend them to my friends and family. Did an AMAZING JOB! Nissan is very lucky to have them.

Thank God for Parker and Fran. I really needed a new upgraded car but was really nervous about coming in. I was led to Nissan and they worked their magic. I am truly blessed to have had such a professional; kind and caring team ( Parker, Fran & Shawn). They made me feel confident and comfortable. I would highly recommend Nissan of Richmond (11401 W Broad St)!

Mike and everyone was helpful, willing to answer my questions, and made the car buying experience easy and painless.

Thought of giving Zero Star, but we don't have option for that. Be aware of these showroom. They told me need to do the credit pull for doing the test drive and it will be Soft Check. But when i check today it is Hard pull and when we check with them they are saying they can't do anything now. ********* BE aware of this Showroom***********

I had a GREAT experience at the Richmond Nissan Service Center. Bryan Santana the Service Advisor was wonderful!! From the time I arrived, until I left, he provided me great customer service. I am also much appreciative for the valuable information provided to me from the Service Manager, Chandra Wright. They both went beyond the norm to ensure my car needs were met and to answer all my questions.

Great people , great service , great getting to the point of what the buyer needs! I told them what I needed for my purchase and what I was looking to pay they met my wishes and the deal was smooth. Will do business again in the future! Parker Jackson great guy and salesman!

I had a great experience with this dealership for the second time in between of 12 years apart of buying my Altima in 2007 to my new rouge in 2022. Huge love and appreciation to my salesman Mike Matthews, he is very knowledgeable and friendly. I would also like thank Sean the sales manager for negotiating a great deal for me .Finally, thank you to Philip for the smooth process with the paperwork and finalizing my documents with all parties. Thank you once again team, I truly appreciate it the dedicate work and easy process.

We were so stalled on our decision to purchase a newer vehicle, but our sales guy Michael Mathews was very nice and made sure that we got into an SUV that we like and felt comfortable with. He is a really cool and likable guy. Thanks!

Service work itself was good. Oil change, which was free with the purchased vehicle, was no longer honored (after 6 years). I was told that I would need to show a document from the purchase of the vehicle, a requirement that was not conveyed until after the work was completed and payment was requested. No attempt was made to help reconcile the fact that I was not made aware of this requirement. I will not continue to do business with a dealership that does not honor its agreement.

Thought of giving Zero Star, but we don't have option for that. Be aware of these showroom. They told me need to do the credit pull for doing the test drive and it will be Soft Check. But when i check today it is Hard pull and when we check with them they are saying they can't do anything now. ********* BE aware of this Showroom***********

Wonderful customer service from Orlando ! Very patience and understanding. I know it took a long process bc of me but he did a wonderful job helping me out. I was able to get into a 2019 Nissan kick !!

Amazing experience, walked in at 9am and walked out 2 hours later with my new car! Only dealership that had exactly what I wanted and the only dealership that got me approved with a much lower interest rate! Orlando Reyes was the sales consultant that helped me.

Worked hard to give them our business. Submitted all finance info and car I was interested in up front. Spoke to a half dozen sales people, eventually set up an appointment in the middle of a very busy work day to just come sign for the car. We arrive on time, the front desk has no clue who we are, and passes us off to the next sales guy “up to bat”. Wasted time resubmitting all the information that I had already provided ahead of time. Sales guy calls the bank, and they say they can’t finance the car we want, but could of course extend an offer for a make and model that was double the price and completely different than what we wanted. After a brief session of getting pressed hard to buy a car we explicitly said we did not want, we decided to part ways empty-handed. Overall, a frustrating delay in our search for a family vehicle.

It was pleasant. It moved fast and it didn’t take long . I was just disappointed in the price I paid for a oil change being to the fact I’m coming from NY and was taking my car to the Nissan of new Rochelle and only paying 35-40 to now paying 65.12 it going to take some getting use to with me recently moving to Richmond

My experience with Nissan of Richmond was extraordinary! Mike and Yousuf were awesome to work with and were able to get me in the car I wanted with the payment I could afford. I definitely recommend them as the place to purchase your next vehicle.

After inquiring about a car and its availability, an appointment was set. A text message was even sent earlier in the day to confirm the appt. even though the car was sold the night before. How about confirming the car is still available before the customer travels an hour one way and wastes their time and gas! Contacted bank , insurance, etc. I came prepared to pay cash. I even brought tags!! I hope in the future, you can give more consideration and put more value on people's time and effort. I guess we can't technically call it a bait n switch, but of course there was no other vehicle similar in price or mileage. Secondly, it's not a good look for your sales manager to be dozing off while on the phone, especially when the said customer works overnight 5pm to 5am and made significant effort to wake up early, come in, and get a deal done! @#$%!

Mikey M and Michael C and Mr. Sean were so Amazing!!!! So helpful and patience and really knowledgeable about everything!! Hand down will return and spread the business about Nissan RVA!! I love you guy thanks for all you've done!!!

Salesperson stated the ONLY issue with the car was the drivers seat, just for me to purchase the car and ended up being back 3 times in 2 weeks and going back again this week. The wipers were dry rotted, the ac literally cuts off randomly, the speakers are messed up and that’s just what I found out in just a week, so there might be other issues. Taking in consideration the car was a two year old model so it’s not an old vehicle. I was rushed to make a purchase, things kept changing during the process and the salesperson was literally forcing me to let him write a review for me before I even finished the process of buying the car. Then my texts are read and not answered and calling is pointless. HORRIBLE EXPERIENCE and I’m not a first time buyer. However the service team were greattt. Chandra and Debbie really go above and beyond.

Kevin Preston who is the service manger at the Nissan of Richmond refuse to meet with me regarding the 5 hour wait time I had at this location for an oil change and a door knob repair. One of the worst Nissan service experience I ever had in my life. I do not do business with people who fail to communicate with their consumers about the status of their vehicle and so called managers who run and hide from customers that have questions regarding their car. I don’t respect childish behaviour in this so called professional environment. My time there today was a complete nightmare and I would never do business with this Nissan Service ever again. Avoid this location at all cost very poor customer service. In the service department.

5 stars and two thumbs up. Excellent sales service. Orlando Reyes is the best on the line. Considerate, understanding, and will help you out with whatever your request. Highly recommended. I have to remove a star for having a bad customer service. we bought a nissan versa to this dealer and there is something wrong with the car. so it just means they really don't check their cars that well..they keep on telling us they will they cannot check the car when we went there because their service center just have limited capacity??!!?? not going back to this dealership ever

STAY AWAY!!! The worst experience I ever had at a car dealership! If they were giving cars away for free I wouldn't take it, and im so happy they didn't pull my credit. Besides the fact the salesman Orlando was so pushy, on average every 3min after the test drive, "So do we have a deal". Then he laughed at me multiple times because I didn't want to buy the car because online it was posted for a little over $20,000, but at the end they said after all fees it would be over $26,000. That's over a 25% markup! And i understand after tax and registration fees it would be about additional $1000, bt not an additional$6000. He kept saying "I don't understand the problem because the monthly payments is what you wanted it to be". I told him it doesn't matter if the total cost is about $5,000 more then I wanted to spend , so even if I pay only $100 a month, if the total is higher then you just end up paying for a lot longer amount of time. I truly can't imagine how they sell any cars being so pushy and sneaky. They wasted my time with their false online advertisement, then laughed at me because I didn't fall for their sleazy sales tactics.

Extremely long wait, even with an appointment. Salesmen were walking through the waiting area and loudly proclaiming things like, "It's a shame all these people here haven't bought a car yet." and "Come on, take advantage of me. I want to give out great deals!" Extremely pushy and unprofessional. I even received a call on my way to the dealership from someone inquiring (yet again) if I'd be interested in sitting with someone to get a quote to sell my car back to the dealer, which was strange because I'd told someone a few days prior that I was not interested. I also was not informed when I made the appointment nor when I checked in for my appointment that oil changes were no longer a benefit offered to me for free. I will not be back as there is an evident inability to communicate pertinent information and take no for an answer.

Very annoyed with this Visit. Dropped my car off Monday being told the diagnosis would be done on Wednesday. When I called Wednesday morning it took 6 tries to finally connect with the front desk, just for someone to hang up on me. When I finally spoke to someone again, the told me a technician signed off of my car and would be done by 3:00pm-4:00pm and that someone would be calling me to give an update. No one ever called and I called at 5:00pm and everyone had already left! Wow! The next morning I drove all the way there to go find out myself and they said they were done. When picking up I didn’t get any details on what was wrong with my car and they were hiding the paper as if it was a secret, but didn’t hesitate to tell me the price.

Purchased a certified pre-owned Murano. I have mixed feelings about my experience. The sales person who assisted me was very friendly and helpful, however the entire process and the way in which they do things feels very long and drawn out. It took quite some time before I could even look at the car I was interested in or test drive it. I feel like this should be first. I did not care for the finance team, I felt like they lacked transparency and I was being spoken to as if I had no understanding of how numbers and finances work and that this is last deal to ever be made. It felt like a scarcity tactic. I worked to negotiate a monthly payment that I could live with but I had to keep repeating myself which got frustrating after a while. Also, I did purchase gap insurance, there’s got to be extra points for this because they are pushing that HARD for you to get it and they will play on your fear of the what if’s. Overall I’m happy with my car and the deal I got, so that’s what counts which is why I’m giving 3 stars. I’ve been other places and felt a lot more at ease and things were more transparent. I think approach is key. My hope is that it will prepare someone else who may go here for a car. Just keep in mind that this is a business and they are sales people, do your research, write a list of questions, get them all answered, be skeptical, take someone with you as support so that you’re not intimidated, stick to your budget, and don’t be afraid to walk away.

Brandon & Orlando were great. Not that many cars available for what my range but they got me the best they could find . Even help me with car insurance. Please ask for them when you shop . UPDATE 2/12/22: Minus 70 points for the boys sending my title to the wrong lien holder and for my having to go through telephone holding hell between the dealership and the bank to get my car title. >:/

It was a disaster starting in February. Promised “call back” by Tony, GM and NEVER heard again. Left him 4 messages; NO call back! Went in 3/1 met with a brand new/clueless sales girl, Dae, and another man, Charles. Put me on “a list” for a 4/1 phone call! Guess what….NO list/NO phone call. I showed up there for service and went in for answers. Charles was clueless! Went in 4/2 and met with Preston and Fran. BOTH of them were very awesome to work with…..however; I felt completely taken advantage of. We came in with a set monthly price, that Fran assured me we could hit, and we were WELL over that with no regard to my needs. I was told by the used car dept. back on 3/1 that my car was worth $26k and upon buying new one, it was suddenly $21k??? I feel that this process was financially unfair, no we got a bad deal. I’ve been a Nissan customer for 18 years and this is my 7th Nissan and I honestly felt disregarded and irrelevant. All they wanted was the sale!!! Not to mention I was told it’s a 2022 car and upon signing paperwork find out it’s actually a 2021!!! Very disappointing & Very UNcustomer friendly for a looonnnggg time Nissan customer! The service department is AMAZING ALL THE TIME. I will always utilize the service dept but know that I will never 👎🏻 come back in for a Nissan car. Sad…….

Mohammad Toure was our salesman, I would never recommend him or this dealership to anyone. They are nice when you enter the door but the minute you sign anything they no longer feel they need to have any sort of customer service. Here are a list of reasons why I will NEVER do business with Nissan of Richmond ever again 1st - They wait for you to have your credit run to tell you they are adding $5000 as a market adjustment on top of the listed price. 2nd - We requested to only have our credit run once and they stated they only run it once but then my credit report showed they shopped us around and it destroyed my good credit score. 3rd - The finance manager stated you are required to purchase GAP at the time you sign and you must bundle it with an extended warranty. 4th - They set up the Nissan Connect App and they put the wrong VIN number in it. When I called Nissan Connect to let them know the app would not recognize my new vehicle and work they said to go to the dealership to have them fix it. So with that being said we called our insurance company and bank they both stated we could buy gap after the purchase. We called the dealership the next morning and they kept sending us to a full voicemail. We drove the 45 minute ride up there to try to speak to a finance manager and they refused to come out and speak to us. They would call down to the front desk and ask if we were still there. We tried to talk to our salesman about our concerns with our paperwork and Mohammed literally looked right at us and said “it’s a done deal the paperwork is signed and the car is yours”. So they refused to help us fix our paperwork or even try to make anything better. Last when I went to the dealership to have them fix my app and look at the mic for my hands free phone they pretty much told me They can’t do anything about it.

After receiving the oil change and tire rotation service from Nissan, I received a call informing me that the engine and cabin air filters needed to be replaced and that it would cost me $300 to have it done. Absolutely ridiculous. The filters cost $25 at most and take less than 10 minutes to replace.

I would give them zero stars if possible. I researched vehicles in our area and found this Nissan dealership to have a 2015 Chevrolet Silverado on the lot with over 100k miles. The price given to me three times and online was $25,995.00 marked down from $29,000. The website shows the vehicle to be on sale for this price in every way. Went to the dealership, test drove the truck and wanted to purchase it. I came in pre-approved and only needed to pay tax title and their $799.00 processing fee which in total would have been around $1,900.00 more. When the Financial manger sat down with me he showed me a $3000.00 fee added onto the vehicle randomly. He said this was for market value adjustment. This put my final price at over $31,000 for a $26,000.00 vehicle. They told me it was for tax title and fees then I pointed out lower on the page where I was already itemized for this and the manager began to fumble his words. In short, The online sale is a hoax. They discount the cars online by the amount they are going to slide back in for the sale and try to hide it like its a new low inventory vehicle. When I was leaving the manager told me that every dealership is doing this and when I see it I can come back and buy the truck. I immediately left and went to Hendrick Chevrolet where guess what?.... The price listed is the sale price. Do not buy a car here unless it is significantly under priced because otherwise you will get lied to and have unexplainable fees added. I just don't understand how you can go to buy a truck for the asking price, for, have the money in your hand, and leave without a truck. This makes me sick.

Charles Spicer was a great salesman. We came in looking for Stephanie a car. And she walked out. Getting a 2019. He was very helpful. Thanks Charles

I saw Mike Mattews, great guy. He showed me my options and I feel he was looking out for my best interest. Definitely recommend to see him!

Sid really came through for us when we were unable to find exactly what we were looking for. His cool, and calm demeanor was satisfying during a stressful time and we walked out with a 22 Altima SV! Recommend him and his team all day!

do NOT finance here! So I had an appointment the other day to see a car and after the test drive I was told I cannot use my bank loan and they don't accept it, something that I never had heard before! So, I asked them for a rough estimate of APR and they printed out a bunch of numbers with APR of near 20-25% but they told me these are just numbers and since they don't know my credit score they cannot give me actual numbers. Then I decided to get the final price before giving them my SSN. Surprisingly, they added near $3000 as service fee to the original price (excluding dealer fees) and when I asked what this is they told me this is the services that have been done on the vehicle and I'm responsible for it which is ridiculous. I asked them to show me what services have been done and why these are not recorded on the Carfax, they basically didn't have any answers for that. After negotiations, they zeroed that $3000 and then they asked me if we can proceed. I still was not sure but I was told whatever APR they get, they'll reduce 10% of it to make me happy in regards to monthly payments. So I gave them my SSN and they called someone who definitely was the owner of the place and printed out the suggested APR and guess what it was EXCATLY the same APR values as they showed me earlier (20-25%)! It was literally just a trick to get me down for giving them my SSN and they even told me they can play with APR to near 10% but that was still high because my credit score was excellent and didn't expect to see these numbers. They told me since this is my fist big purchase it doesn't matter if I have a great or terrible credit score which is something opposite to what they told me earlier. My friends, NEVER accept a dealer's finance and always be careful about service fees or any other fees that they may add to your final price. The only reason I gave 2 star was that they were not the worst dealership I've stepped into.

The customer service is horrible, the receptionist was very rude yesterday evening when I was trying to get hold of someone to speak about my car(a mistake I know they made). I called this morning and the guy I spoke with was talking to me like I was dumb I know the basics of a car and what is supposed to be done when it comes for service. And both times none of them had a supervisor or a manager available to speak with or leave a message. They both only wanted to pass a message on which with previous interactions with this dealership no one gets back to me.

DONT LEAVE MONEY Worked with Salesman (Myke) to buy a Nissan Rouge (White) got there its sold but still on website, but of course got one for $2K more. Entertain the upgrade, sent my daughter to look and left $2K to be used as downpayment if she like but she called in work late to test drive and the Saleman didn't have a key for the vehicle so she drove 30 min to wait 30 min to leave. Daughter stated someone asked the salesman if he needed help he yelled no I got their deposit. So I call finance to get my money back, finance said "we don't handle that the salesman does, Salesman dont answer phone so call the next day and salesman state well I have to call a Director and tag I'm "IT" again. Very unprofessional call with the salesman very upset that I don't want to go thru with the transaction and now my credit is being impacted. Unprofessional and unethical for not returning after you were informed. Great Car go somewhere else the Market Value increase is less at other dealerships...Haggle Haggle Haggle here....hopefully the owner will make some changes.

Michael Mathews did an awesome job making the process as smooth as possible while our three kids were slowly losing their patients. Thank you!

Preston Harris was a wonderful salesman. I would definitely recommend my friends and family to buy a car with him

Amazing service!!!! Orlando was such a sweetheart! He was so knowledgeable, upbeat, and an amazing smile. The finance department helped me so much and actually listened to what my wants were. Charles (financial department) was able to get me in the car I wanted with a great payment. They are big on COVID safety and I enjoyed not spending hours waiting to be helped. I will definitely refer them to anyone who comes looking.

Horrible experience, contacted the dealership to see if a used car was available. Was told yes. I asked for picture and was told it was best if I made an appointment. I was honest when making the appointment that we just wanted to look at it and would only have 30 mins. Tony(manager) said no problem. Well once we got there we were honestly not treated well at all. They found out we had months before we had to buy a car, mind you that does NOT mean we would not buy one if it was right. In the end, they kept getting on the phone to see if we could look at the car BUT never actually let us look at the it. They Said it made no sense to look at it if we weren’t buying (mind you they decided we were not buying). Since when can you not go and look at a vehicle? Especially when you made an appointment to look at the vehicle. So disappointed in this whole experience and Nissan for allowing this kind of treatment toward customers.

Orlando of Nissan was the best salesman ever. I got exactly what I wanted and he was pleasant and knew all details of the vehicle. Definitely will recommend my friends and family to go see him. I’m going home today with my new vehicle. Thanks Orlando!!!

We had an excellent experience at Nissan of Richmond. Everyone was very hospitable and willing to serve. Orlando was sweet, fair and engaging. The facility itself was clean and offered refreshments!

I unfortunately purchased GAP insurance then paid off car and sold it soon after purchase. I attempted to receive a refund and left MULTIPLE voice messages and emails until I finally just gave up. Horrible customer service.

From out of state. Needed something bigger for work. Came in and got helped quickly and respectfully. Brandon was the sales associate and made me feel comfortable and helped me understand the decision to purchase my first new vehicle.

Forgot to leave a review. Was interested in a Tahoe they had. I called verified the price and then also did a credit app. As soon as I completed the credit app, they raised the price 3000$ I called and called. They would hang up or not reply to emails. My advise if ur interested in a car don’t let them know until you get to the dealership lol

Salesman Orlando and Finance gut Charles were amazing. I had to find a car because mine was deemed a total loss so the anxiety of having to look for a car was stressful enough, but these guys came to me rescue and I drove my new vehicle home the same day. I highly recommend Nissan of Richmond!!!

Look elsewhere. First time asked to look at an Optima, the salesman said he would retrieve the keys. Didn’t come back. Second time I came back the lady at the desk repeatedly talked over me when I tried to answer the questions she was asking. I went to finally look at the vehicle and not much conversation occurred at that time. Prior to this, I had my oil changed here and payed about $40 more than I do at my Fredericksburg Nissan dealership. They ALSO tried to tell me my car needed all these things it didn’t as I did have it checked prior to the oil change and tire rotation, mind you my vehicle is a 2018 and well taken care of. I am honestly fed up with Nissan in general. Avoid at all costs.

Mike was great and they worked hard to get us in a price point we were comfortable with. They found us great financing at a rate we didn’t think was possible. Very pleased with Nissan of Richmond.

Orlando was a very polite and helpful young man. I was glad my first new car experience was with him. He was great!

My wife and I had an amazing experience with Nissan of Richmond, we purchased a car for our son for his birthday. Mike and Bull was very experience, patient and not only did they help us with our purchase strictly online and by phone, but they dropped the car off at our house! I highly recommend Mike and Bull of Nissan of Richmond!!

From the moment I walked in Michael was attentive and so helpful. Bull gave us a hand and I really felt like we were on a team getting me the best car buying experience this Christmas Eve. 5 star service all around.

Derek and the rest of the service team was outstanding as always during my last visit to Nissan of Richmond. I had a few recalls to take care of and a few other concerns, and they were taken care of quickly and accurately. The communication from Derek and the rest of the team is outstanding, so I always know what to expect, and I know that my vehicle is well taken care of. They have gone above and beyond my expectations, and that’s certainly appreciated.

The entire team at Nissan of Richmond was Amazing. Even though my vehicle was used, I was treated with the Royal package. I highly recommend Orlando and Shaun as these guys will get it done and take care of you. This is the second time that I purchased from Nissan and I have had a phenomenal experience each time. Thank you!

Found a used Jeep Wrangler being sold here. My wife and I drove up from Norfolk just for this vehicle and weren't disappointed. We got the vehicle for pretty much KBB value but it had so many after market extras to make it a great deal. Money and Fran were friendly, informative and helpful. I think the only reason we were there for as long as we were (~3 hrs from sit down to driving away) was because I kept engaging them in conversations and joking. My favorite part was no one aggressively upsold anything. I added on a dealer warranty and only needed a lower tier based on what my insurance company provides, and that was it... no one tried to wheedle me into a more expensive package and that was a huge relief. If you're in the market come see them here.

We had Charles help us and he was AMAZINGGGGG!!!!! he was so sweet and so helpful. Definitely ask for him if you’re going to nissan rva!!!!! he’s honestly the best!

Beware when purchasing a used/certified vehicle about the condition of it. Don't just go by the name pre-owned certified vehicle, Because I purchased a pre-owned certified vehicle from this showroom Feb-2022. They didn't even check all the parts/condition of car before they deliver to me. Because when I got the car, it was evening and after I received the car and start driving it noticed there were three cracks in front windshield. Immediately I called the showroom and they said service team are left for the day then asked to come next day. When I showed them the issue next day they simply said since it is a pre-owned car these cracks are common, and we can't do anything for it. I don't know what the meaning of certified Nissan car is, if they can't even check the windshield before delivery how are they saying it is certified. So, make sure to check the car in and out when purchasing the certified pre-owned car from this showroom, you may not know what issue you will have with the car.

2nd purchase of vehicle from this dealership. Orlando assisted me was very pleasant and had very good. understanding of what I wanted and was able to help me make it happen.

Wonderful and very friendly staff I had an appointment at 1100 and they were ready for me car I went to see wasn't what I wanted so they worked with me and got me into a 2022 suv I didn't expect to come home with a new one but this great team made it possible and Joanne was a great help also explaining alot to me great customer service would send anyone there and would go back again thanks you guys great job from you all.

Very poor customer service all around. Lack of communication, and professionalism with their service department. Took my car in to have a check engine light checked, they worked on it, and the engine light came back on a few days later. Took it back it to get the light checked out again, and it was a ‘faulty’ part they installed. I was understanding of the situation, and they did take care of me at no cost. When I took it in the second time however, I got a state inspection, and after driving off of the lot (keep in mind it was on the lot for a week and a half), the inspection sticker was not on the car. A few days after my experience, the engine light came back on.. I took it somewhere else, and they said the part I had just paid to get fixed was in need of replacement. They also quoted me half of what Nissan ‘fixed it’ for. Please service your car somewhere else where they will actually take care of you.

Great staff, great information, and great personality, definitely know there business and very up front and honest hard to find that these days and when you do it's a very nice touch!!!! Would recommend everyone to go there and see Michael!!!!

It’s a nice experience. The staff is very helpful in giving the guidance of what cars to choose. They will help in what are the best options for us. Highly recommended.

Running a low class operation in a high class neighborhood the games and the run around to come up with the numbers they came up with and act like I should be grateful for the offer. The vehicles price of $17,995 plus tax, title, tags and since $799 is the only fee they disclose in writing should have come to around $19,650. The price after all their undisclosed fees $25,800

I recently done my car service at Nissan Richmond. Trust me these ppl doesn't care about you & your concerns. They are rude ppl(I was talking one lady from service center department she is soooo rude & next I was talking to another man, he also . I don't think these ppl will have clear communication with their customers.) If you're choose to get your car service by them....Best of luck guys 😃

Preston is literally the best salesman we have ever dealt with. If you’re looking for a car, visit Nissan Richmond and ask for Preston.

Customer service was great but we purchased a truck a week later the engine had sludge in it and needs to be replaced been waiting for two months to get a answer on the warranty replacement I am highly upset.

Mike and Yousuf have been wonderful and very efficient to work with. Come on by and let them help you with your next car purchase!!!

Bull knew the vehicle price had been decreased to $30995 but he asked what price we saw on line which was $31495. He was unethical and when we got home the same day it had been decreased.I am waiting for better business contact.

Preston was our salesman HE WAS BEYOND FANTASTIC. Ask for him to have a great fast experience.

Michal Matthews did a very nice job of presenting the vehical i was intreated in. Answered my questions and helped me get to a price we could work with.

Great experience. Quick and easy exactly what we wanted. Recommend Mike Matthews and Yousef B.

it was my first time the lady that helped me was super. it was great experience. she was very professional.

Michael Matthews is an awesome customer service rep while purchasing my new car. He was very personable and even rode with me to my house for check stubs as well as bank for the deposit. Now that’s what I call customer service and I would recommend Nissan to anyone looking to purchase a new ride!!!

Raeshaun, my service advisor, was amazing - he was very communicative and really represented the company well.

I came in to get a recall fixed on my car today but I ended up with an A+ salesperson to both offer and set up a buy back trade in deal !!!! Today was a game changer thanks to Preston … keep up the good work!!

Orlando was an amazing sales representative. He and the manager, Sean, worked hard to meet where I needed my payment to be and I was able to get an awesome Nissan. Highly recommend this team/dealership!!

Michael was super helpful and knowledgeable. I didn’t feel pressured at all during my car buying experience and I love my new Rogue Sport!

Orlando was very nice and helped us get the car that I wanted and understand the feature come see him at Nissan of Richmond!!! Very nice experience for a purchase of my Lexus!!

Nissan of Richmond was a great place to buy a car. The associates were very helpful and worked in a timely manner. Charles Spicer helped me buy my car. He was awesome to deal with! Charles was professional as well as extremely friendly. I recommend anyone looking for a new or used car to visit Nissan of Richmond and ask for Charles.

This is an update to my original review from June 1. ___________________________ I thought the sales experience was fine; hindsight being 20/20, I should've been concerned when they wanted to run my credit before I test drove a vehicle, I blew it off instead, I knew I was qualified and knew what I wanted. We test drove the truck, but the tire pressure light was on, I asked the salesman to take a look at the tire pressure, I knew it had been probably sitting. I loved the truck and bought it, nonetheless. Bear in mind; I realize this vehicle is used and I am not trying to make a used car turn in to a brand new car. We got done with Finance and he delivered the car, the detailer got out and before I could tell him the light was still on, the salesmen had bolted with his lunch…I was hungry too and wanted to drive my new truck. I didn't really care: I am perfectly capable of filling the tires with air. I stopped at a gas station and set the tire pressure to what's on the placard on the door then drove off. The warning light did not go off. I stopped a little later and checked at a different station, still at 35 psi. When I checked the info panel screen, the tire pressure for a tire didn't register at all, a faulty sensor, right? Again, I am not trying to make a used car into a new car…I Identified a problem and simply wanted to know how I could get it fixed. I called Service at 8 am, Monday morning just to ask a simple question, "…since the truck is still under bumper to bumper warranty, do I bring it GMC or to you guys?" She cold transferred me to sales, who told me to call after 9:30. I called at 9:38; she said the salesman was there and paged him twice, he didn't pick up…then said would ask him to call me. I called at 10:45, he left…I then left a message for the sales manager…I missed his call, I tried to call back twice, his VM is full…7 calls to answer a stupid question…still no answer, I made the damn appointment with GMC, don't want anything to do with them Just a simple question that Service could have handled when I asked it at 8 am. I believe this is an obvious indicator of corporate culture …you're only a number, they lost my trust. I can't recommend them, don't with them; move on.

Very disappointed in the buying expensive for my grandfather. Sales team was manipulative and deceptive, playing every kind of bad used car salesmen trick. Nothing wrong with the cars, just be careful of the sales team and finance manager.