Newfi Lending Powell St, Emeryville

Absolute worst experience with a lender! They took 4 months to tell me that they were not going to continue with my loan even though i qualified. They said i needed to lower my DTI so i said i will throw as much cash as need in to close and they still said no after another month. Don't waste months of your life dealing with the worst lender around!

Transparent and no hidden fees / costs and rate remained the same before & after checks and the time period. With two major things done, it was the quickest loan closure that I did. So, it was an overall great experience with Brian & team.

Eric Bankston is extremely professional, knowledgeable and responsive (communicated even after hours & weekends). I truly felt as a loan officer, he looked out for my best interests. I would highly recommend Eric to others.

I found Newfi through Credit Karma while shopping for refi loan. They had the best rate and lowest loan costs by far. I was contacted by mortgage consultant Brian Trapani and he led me through the rest of the process that went incredibly smoothly and without any issues. We closed right on time and well within the rate lock. I had a lot of questions during the process and Brian would promptly reply every time. I would highly recommend these guys!

I was very happy with the entire experience for start to end. They got me a great rate, were very response and ended up saving me a ton of money. I worked with Stephanie Benton and she was very knowledgeable and quick to respond. I know very little about the refinance process and she did a lot to help educate me. I usually dont write reviews for things but this was such a great experience I couldnt not write one. Thanks Stephanie!

Pathetic experience for 2 reasons: 1. They sent us a mortgage statement after selling our debt to another party without telling us! We ended up paying them accidentally and then I realized on my own that it was a redundant payment. Their responses were untimely, curt and unprofessional. They did however ended up transferring our extra pay to the new company. 2. One of my close friends also had horrendous experience with Stephanie where they sat on the rate lock deliberately until its expiration post Feb 22, 2021. My friend was proactive but they deliberately slowed the process in anticipation of increased interest rates. Then they increased their interest rate significantly when the markets picked up, and left him high & dry. Not only that, they refused to refund his appraisal fees after refusing to commit to the original rate! My friend had to argue with them for his righteous refund, which then they did!

NewFi Lending - Eric Bankston His approach to the process is what made my overall refinancing experience truly exceptional. Been through several real-estate finance deals and this one I would say is just first-class. Eric was very friendly, professional, and at the same time super-efficient. Not a single aspect of the whole process that we had to re-work or anything. We actually closed I believe a week or two ahead of the original schedule. Without any reservation, I highly recommend him. He knows his stuff well!

Aire was amazing to work with! Besides being knowledgeable, she had the best rates, she is super friendly, super efficient and closed my loan quickly. It made for a great experience. You will not find anyone out there that is as honest and caring as Aire! I highly recommend her!

Eric knew what he was up against with me close to finalizing with another lender. He put together a better product for me, took the time to make sure it was what I was looking for and explained the differences. He and his loan processor Daisy turned the application around quickly for me knowing how important it was for me. If you are looking for someone who is willing to earn your business with honesty and integrity I can strongly recommend Eric and Newfi lending.

Stephanie Benton with NewFi is fantastic! She has been our loan officer through not one contract to buy a house, but two, in the past few months. Stephanie was a big advocate for us and always offered support and a listening ear, especially when our first contract to buy was terminated. She worked diligently, efficiently, and always communicated quickly and patiently with us. We really felt cared for by working with Stephanie.

I have dealt with a lot of lenders through the years and Eric Bankston is hands down the best Loan Manager I have ever dealt with. He had answers to my questions immediately and even dealt with me changing my mind several times with complete professionalism. He put the customer first throughout the process. I was skeptical at first but Eric was just the guy who was able to get me the answers and offer the CORRECT advice throughout the process and put me at ease.

I am writing this as a mortgage broker who sent this company deals. All I have to say about this company is never again will I use them for any of my loans. The communication is horrible, account managers and underwriters can't seem to get conditions reviewed and somehow conditions that are uploaded don't reach the underwriter. Additionally, it takes the account manager about 5 business days to review conditions that have been turned in and then submits them to the underwriter, their website during the week of 8.15.20 said it takes 5 days to have the underwriter review conditions well it took them 7 days. In total it took over two weeks from when I submitted conditions to the day the underwriter reviewed conditions and gave me the same exact approval sheet that I received 3 weeks prior. Another file was a complete catastrophe, we received the clear to close on 8/20/20 and two days later title company did not get the closing documents to balance out all the numbers. Overall if you are a mortgage broker I wouldn't recommend this title company unless you want to lose the trust of your partners and have the client be upset about you and constantly bash you. When you call the account reps their answer has been the loan should be out of underwriting tomorrow, or we are backed up we don't know... Lack of planning on NewFi's management is not an excuse why hard working people should lose their home and deposit. This company lowered their rates to be attractive to customers and brokers but then they get jammed up and don't care about doing the right thing. This company doesn't even try to rectify the situation with potential borrowers they only want to make sure their bottom line is protected. If any of your managers ever read this, feel free to cancel my relationship with your company. Sincerely, Almir Krivdic President/ MLO Countryside Home Loans

In the most complimentary light possible I started referring to my mortgage advisor Paul as “Johnny on the spot” during the course of working my refinance. To say Paul is timely, responsive, knowledgeable, personable and professional is to understate his level of expertise. His ability to anticipate my questions, being well prepared with answers and/or choices, at each step was keen and impressive, certainly easing the process. My sincerest thank you to Paul.

Getting a mortgage usually takes forever and you want to just quit. This was speedy and super convenient!