New Rochelle Hyundai E Main St, New Rochelle

Great experience all around, highly recommend buying a car here if you're in the market! Did a LOT of research for what we wanted at the right price. Hyundai of New Rochelle had it. Bought a 2018 Santa Fe. People were great through the whole process, didn't mess around or play games. Sales team were very nice, not pushy at all, Finance business manager was great, explained everything, and made it easy. They also gave us a good price for our trade in and finance/paperwork part was also easy. Was a pleasure working with them and got a great car!

Hyundai of New Rochelle THANK YOU FOR TAKING MOST OF THE PARKING AT STONELEA PLACE STREET AND OLD BOSTON POST ROAD!!!! Employee and their customer vehicle is totally understandable to park because it’s a public parking, but the tremendous number of vehicles from HYUNDAI DEALERSHIP is unacceptable especially if it is for trade-in, car service and new vehicles for release. Most of the cars are sitting there for days. I believe car dealership (business) is supposed to have their own parking for service, car for trade-in, brand new vehicle, etc. and not in public parking. I spoke to some neighbors and everyone is struggling and complaining were to park specially on winter time. The only time they will move the vehicle is when winter is over because parking enforcement will be putting ticket violations on a certain days. In addition I also want to mention the corner of Stonelea Place and Main Street across the school, because it has a big possibility of accident which can be preventable if the management will implement to the employee to stop parking and hazard their cars in the corner(NO PARKING). Me myself always seen that problem when someone has to make right by main street to Stonelea Place street. They keep blocking both corners, and its hard to see the cars coming from the other side. (I will add some photos soon) I’m really hoping that the city of New Rochelle or any parking enforcement see this.

Let me just tell you…I had, hands down, the best experience I have EVER had at a dealership! My dealer Jessenia was beyond spectacular, she was phenomenal. She listened to everything I needed and gave me my best options. She was so kind and so professional I just cannot say enough good things about her. She went above and beyond to make my experience painless. I never felt like anyone was taking advantage of me. Jamie the finance person was specifically outstanding in providing me with the best financing options. Do not walk, run to this dealership and ask for Jessenia!!!

Great time at this location. Vincent was a great help for me into getting into this car that I needed for my second job. Will come again

Honesty from the moment I arrived with my wife and daughter, they showed nothing but compassion, and excellent customer service. They treated my daughter very well. Jesenia Vargas offered her snacks and even bubbles to play with during the paperwork process. This was my first time financing/leasing a car through a dealer and I felt a bit anxious, but Jesenia had patience and made it comfortable for us. She answered all our questions with great detail. Sully, the financial manager working with us, was so sweet. She had a variety of solutions for any issues we encountered along the way. Both Jesenia and Sully exceeded our expectations without trying to upscale. The entire staff were professional, caring as well as attentive and helpful. I would highly recommend this location.

I am so glad I came in a few days ago and was able to meet my sales associate Jeremiah who was very friendly and professional. He was able to help me with everything and made me feel like family. The Managers Sam, Mike also were amazing people to communicate with and the finance team was amazing I had to speak with both Jamie and Sully who were just amazing people I totally recommend this dealership and recommend Jeremiah as your sales associate

Great car buying experience here! Our sales consultant Noah was very knowledgeable and helped us find the exact Hyundai Elantra we were looking for. Despite the current supply shortage, there was a decent variety to choose from. Our finance specialist Sully was also very helpful! She offered a great deal on a lease, and was very patient in figuring out finances with us. Overall a great experience, and I highly recommend coming here for all your Hyundai and Genesis needs!

My husband and I just purchased a car today with the help of the amazing Dasha and had a great experience off the recommendation of my purchased who leased here about 5 years ago and only had wonderful things to say. As a young family, we always worry about being pressured into large purchases and not once did we feel like we were being “sold”. Highly recommend coming here for your car needs and asking for Dasha for your appointment. Also, the inventory was great and the site was very helpful for us as we prepped for our visit. Jaimie in Finance was also amazing , kind and VERY helpful. 10/10 would recommend going forward. The least stressful car purchasing experience by far.

Client centered, professional, committed and honest. Words may not do enough justice to the excellence of staff at Hyundai New Rochelle! From prospecting to closing a deal on my new car everybody from reception to my primary sales agent - Erik Nava- to finance and sales (Sully) was great in responding in a timely and thoughtful manner to help me get the car.

I had an amazing experience at this dealership! Jesenia, the sales consultant, and Sully, the finance manager, were both very thorough in their explanations of everything that the car included and I had a clear understanding of all of the car's features before I left. There was no question left unanswered and they were both very patient. I felt very valued as a customer and I appreciate everything that they did to make my experience the best it could possibly be. Will definitely be coming back!

I leased a new 2022 Honda HR-V AWD worth 29k, with 10k miles a year and 2k down (including taxes) for 295 a month. This dealer was trying to sell me similar car worth 26k, 10k miles, with 5k down for 350 a month!! Unacceptable!! Please be careful going to this place. Don’t give your money away. THIS PLACE TRIES TO RIP YOU OFF.

They take weeks or close to a month for an appointment. And there was a day I came to this place an appointment and they told me that I couldn't be seen the day of my appointment because of something with the business. This is crazy like I need my car for work. Like I live in the Bronx and the other place is literally the same. For Hyundai being one of the biggest companies I'd expect top notch service. I think it's time to go with someone else soon..

Expect the expected at this dealership! And the expectation is one of excellence! The agreed upon price was the price! Need I say more? New Rochelle Hyundai Certified Hyundai-Genesis Specialist Vincent Weldon made what could have been an edge-of-the-seat thriller ending to one of a calm financial experience knowing every next scene! Together with Sully in the financial center, who was thorough and skilled in transparency in all options available to a buyer, this was 5-STAR!! So if you’re looking for a new car look no further than New Rochelle Hyundai! Happy with my new Accent!

I have been a loyal customer to Hyundai since 2017. I always leased my vehicles and recently decided to finance to own a vehicle. Thank you to Jessenia Vargas for helping me in financing my vehicle. I informed her I wanted to be in an out and didn’t want to spend the entire day at the dealership and she understood the assignment along with the rest of the team and Hyundai of New Rochelle, I was in an out. When it comes down to numbers they work with you, they want you to leave satisfied and happy not stressed financially!! Thank you guys for all your help.

We were very happy with our whole buying experience at New Rochelle Hyundai. We had been car shopping for several months prior and were starting to become very disheartened by the car-buying process in light of the current microchip shortage. But then we went to New Rochelle Hyundai and met Erik Nava. He showed us a car we loved and was very transparent with us about pricing and getting a car delivered to the dealership. We placed a hold on the car and while waiting, he was excellent at communicating with us and answering our questions. When Erik wasn’t available, the rest of the team were very professional and helpful. When the car arrived, Jaime helped us through all the paperwork as quickly as possible and was also very helpful. We're very appreciative of the service we received and highly recommend this dealership.

Mike S was very pleasant, patient and helpful. Thanks to him I now own my first new vehicle and proud to say, it’s a GENESIS GV70!

My experience at Hyundai of New Rochelle was above and beyond! Noah and Jimmy patiently worked with me and my husband to reach our goals of purchasing a car, they throughly explained every step of the process and got us close to the desired price range we wanted to be at. Noah, you are truly the best, you have the personality and temperament to do what you do. Jimmy, thank you for being transparent and all the financial advice, you took great interest in helping us achieve what we wanted we’re very grateful. You guys make a good team, cheers for Noah and Jimmy!

Mike Sciortino from sales & Jamie from finance were great. They went above and beyond to make sure I had an extended warranty even with the tight budget I presented to them. Efficient and thorough. With the help of them I am driving off the lot with the best deals and coverage for my budget. Be sure to ask for Mike if your looking for a new or used quality car.

We are very satisfied with the attention we received from Jessenia Vargas, our sales representative. She was extremely helpful and took all the time to explain all we needed to know about the car. The finance manager was also very clear and thorough. We went to this dealer just to get information and the care we received helped us decide. We will highly recommend this dealer.

One of the many reasons a customer returns to the dealership they got their car from is because the customer service and service department are second to none. This applies to Empire New Rochelle Hyundai. I was received and treated with dignity and respect. Much like VIP treatment. The young lady who attended to my every concern was Angelica. I'm sorry but I can't remember her last name. Thank you, I will return👍😉

Saadia Parks was an absolute joy to work with! we came in with no expectations ( we thought we were just going to research) and they met every point we were looking for. every one was pleasant to work with and the finance Manager did Wonder for us! Definitely just got my loyalty for any vehicle going forward.

The MOST INCREDIBLE car dealership that I have ever visited. The BEST experience with the sweetest staff. Vanessa was so kind, caring, attentive and understanding. The sales manager Michael as well as Jessica in the finance department were beyond wonderful. They all put the care of the customer first and go above and beyond to help suit your needs to the best of there abilities. They will work with you and truly listen and hear your comments, questions and concerns. Even after your purchase they stay in touch to make sure you not only are satisfied with your vehicle but to check on your wellbeing as well. The atmosphere of this hyundai is so warm and comforting. They really make you feel safe, comfortable and like you're part of a big happy family. Anyone who needs a car I HIGHLY recommend this hyundai dealership. If I could give them more then 5 stars I would. Thank you to Vanessa, Michael, and Jessica for being three of the most genuine human beings and for making my process of buying my first car more then I ever imagined possible.

Absolutely amazing experience. Erik and Jaime were so helpful through my time here. They were willing to work with me and we're very transparent. Would recommend Hyundai of new Rochelle to anyone

went to look at a used the other day. I did not like that they where trying to charge me a 650$ fee. I was told this was from corporate. This sounded odd, to me. A call was made to corporate they confirm they had no "mandatory fee" I do not appreciate being lied to. Additionally there was a 650$ loan app fee, thought this was high but understandable how ever over 2000$ for a recondition fee does sound excessive to me. Other vehicles I have purchased in the past this was include in the price. It can be understood to have breaks and other maintenance items replaced but to cost that much does not add up to me, in the end it was going to cost over 20,000 for a car that's over 7 years old. A 2 or 3 year lease of a different class vehicle would be a much better vale and not be any where this coast would be. I know the market is crazy right now but for another $8,000 I could buy a brand new car. It's just unprofessional and bad customer service to lie customers well potential customers

Am I completely satisfied with my car? Absolutely Will I drive it every day? Highly doubt it. It's gonna stay in the garage. Was I expecting to drive away with a car? Absolutely not Did Vanessa work her magic to make it happen? Oh yeah, she did! She's incredible. If you go– ask for her. She’s the one you’ll want to work with.

Searching for a new car is no easy task, but having someone knowledgeable, honest and dedicated to helping makes it easier. I was helped by one of their great salesman, Erika Nava, who never left any questions unanswered. I went in to the dealer with no idea on what I was looking for, but Mr. Nava asked many questions on what I did for a living, hobbies and uses for a car and he hit the nail when he offered the Tucson 2022! He along with Sam Rivera, helped me all the way and I will recommend this dealership and these wonder salespeople to anyone interested in getting a great deal on a car that fits you! Thank you to the Hyundai team for making this buy a success!

Excellent customer service. Vanessa was very knowledgeable and resourceful with all my questions and concerns. She was very patient, while listening to my needs and then giving me feedback to fulfill to my requests. I would recommend Vanessa unreservedly.

Wonderful service, came in to buy out my lease and Jaime and Noah and Micheal were amazing, helped me get everything done with ease! No other dealer beats the service I’ve received here! They are a 12/10 I recommend this dealership to anyone.

Travelled two hours to look at a Sante Fe over the Memorial Day Holiday, wasn’t sure about purchasing from Empire but between Michael the salesperson and Jamie in financing we where able to hash out a great deal on a well maintained CPO. Highly recommend the both of them, very professional, understanding and easy to deal with. No high pressure sales tactics and the willingness to sit down and make a mutually agreeable deal makes Empire Hyundai a win-win all around.

Jesenia my sale rep was extremely helpful with me deciding which vehicle was best for me to purchase. She explained everything to me in a way that I can understand. It was great working with her. Next, Jordi who was my financial rep, took me through the steps, explaining the different plans and rates. Stepped me through the process, and was able to give me a great APR on my vehicle. From beginning to end, it was a great experience.

we stopped into New Rochelle Hyundai, to look at a Hyundai. the first sales person i saw was a gentleman named Demond. He was very well spoken and was not the typical car salesman that i had been dealing with in other auto dealers. He went out of his way to take us (my wife and i) to another storage lot to show me the car I was looking for. He was very pleasant and said it as it was, no baloney, no hard sell. when we got back to the showroom, we of course looked at the other cars. A beautiful green Genesis caught my wifes eye, and we ended up with a better more expensive car, and the whole process was extremely pleasant. we leased the car on the spot. We then Met Sully in finance, also a physical fitness instructor, who walked us casually through the leasing process. They even stored the car I came in with, until I could get back to pick it up. I recommend them highly and i am not related:)

I called and was assured the car i wanted to see was there and that there were several coming in to buy the next day. So I rented a car, drove 1.5 hours and when I got there was informed that they had nothing for me to see, actually and that new cars were coming in a few weeks. wasted $100+ and an afternoon. I didn't even get an apology from Trisha who told me to come and see the model on display.

I was told I can get credit towards a car payment if I refer someone to their dealership, WHICH I DID and REGRET! My sister in law purchased a car from them, and now they are saying that's just something they do to get people in the door, pretty much admitting the sleaziness of it all......Better than central ave but still filled with sleazy salesmen trying to get as much as they can out of you. Be forewarned--you will have to constantly be in defense mode. This ruined my car shopping experience even before this "incentive" with anxiety and stress.

So I’m most definitely not the type of person who takes the time to write reviews, however I have to make the time for this one. I needed a car for my son and I that would be reliable and last for a long time, working with an annoyingly low income and the financial responsibilities of a single parent. The employees at Empire Hyundai of New Rochelle spent half a day working the numbers and finding a way to make sure that my son and I drove home in THE car I came for. Not just a car that would function, but the actual car that was right for my family. For a while it really seemed like it wasn’t going to work out and that I was going home in an Uber, as I had come in…. However, between Michael, Mike Sciortino and Sully, they were able to make the impossible happen and I left with the car I came in for, at a rate that I could actually manage. It legitimately almost went so very very wrong, and these exceptional people truly stepped up for me and my son. I’m so grateful and I am absolutely planning on continuing my services with them. They are lovely people who care about the people they help. A thousand stars to these three individuals who helped me be able to provide a better and safer life for my son. 10/10 recommend.

Bought my 2022 Kona from here today and dealt with Demond and Jaime and it was a pleasure to deal with both of them. They were both incredibly patient and helpful. I am very happy with my purchase and happy with the service. Great job guys!!!

The service here is extraordinary! Besides loving my Hyundai vehicles Demond in sales and Sully the finance manager were wonderful to work with. Detailed, informative and very helpful. Would recommend family and friends here!

Just recently got my FIRST car from this dealership! I saw the car online and went in person to check it out, they let us test drive it there are very helpful. Erick Nava who was my sales representative he was very helpful, friendly and very patient professional. Jamie the finance person was specifically outstanding in providing me with the best financing. He keep trying until he finds you the best rates possible. They were very easy to work with and they got me a very good deal and made sure everything was good before I took the car home. Yessenia, She explained everything to me in a way that I can understand. She was professional and humble person. They do everything very professionally and make sure that you’re comfortable with the vehicle yourself. Would definitely consider buying from them in the future. Very professional, 10/10 would recommend to everyone.!

Sadia parks and Jamie helped me with my 2022 Hyundai Sonata N Line lease. They were very attentive and informative during the service. They worked with me and made me feel comfortable during the purchase. 5 stars

Recently purchased a new vehicle from New Rochelle Hyundai. The salespeople are knowledge and friendly, and the Finance Department explained the loan process and vehicle financial information in easy-to-understand terms. Overall a great experience.

I had a pleasant experience purchasing my new car at Hyundai New Rochelle Demond was our sales consultant his professionalism, knowledge and helpful skills made this experience a good one! I was also assisted by Sully in the finance department her Kindness, courteous and thorough explanation made an overall easy to understand process.

Went in not totally sure what I was looking for and mike was so incredibly patient with me. He definitely took the time needed and asked the right questions to try and find something that would work with my budget and needs. Will 100% be going back for my next car.

We have been dealing with new Rochelle Hyundai for over six years. Demond Jones has always been kind and courteous with us. The whole process was smooth. The finance department especially Sully was very honest and thorough. Thank you do a great experience. Polly & Christ

Erik Nava was so much help. I came in browsing for my options and ended up getting the perfect car. Erik was very knowledgeable, comprehensive, and understanding. Erik took everything I told him I was looking for a gave me exactly that. Erik understood the assignment !!!!!

I got my beautiful 2020 Elantra working Michael Bansey and I got the best deal! He was really helpful and knowledgeable about some finance stuff and helped me feel comfortable throughout the whole process! Highly recommend seeing Michael!!

Wow, excellent experience. I got the new Ioniq 5 and the process was smooth and straightforward thanks to our salesman . He was very curtious and professional, took time to explain the process of buying the car and showed us every feature of the car.

I was a first-time car buyer and had an amazing experience at Empire Hyundai. I walked in yesterday without having a hold or deposit on a vehicle and drove away in my 2023 Elantra SEL w convenience package. The entire team and even fellow patrons were kind and supportive during the entire process (fun side note: one fellow patron was an actor from a favorite show!). I’d like to shout out the amazing women who helped us out— Jesenia, our sales consultant who showed us multiple vehicles and helped us choose the right one for our needs. Jesenia took the time to get to know us and emphasized features that we actually cared about. The process felt like it was truly catered toward me and the huge financial decision I was making rather than it feeling forced, rushed, or like part of a sales quota. TY JESENIA! The business manager, Sully, worked diligently to find us the best rate on our financing. She spoke with multiple institutions and didn’t stop until she secured an interest rate that we were all comfortable with. As we went through financing, Sully explained everything to this first-time-buyer with patience and grace. She knew my budget and didn’t pressure me to step outside of it. We appreciate you, Sully! I HIGHLY recommend beginning your car search at Empire Hyundai. You will not find better people.

Jeremiah provided excellent services while I contemplated on car choices. He helped me find my brand new sonata at a great price and provided amazing customer service!

We had just purchased a car elsewhere after 4 weeks of searching. It turned out to have problems and they returned our money. My Fiancé had a certain car in mind and it was tough in todays market to find a car with all of those options. We found it a Empire Hyundai. Demond was our go to guy for holding the car for us, taking care of all the issues needed to put us behind the wheel and then Sully helped us with all of the financing. The team here are all very friendly people and there was no hard sell attitude that so many other dealerships have. Both Sully and Demond treated us respectfully, professionally and made us feel welcome. It was one of the best car buying experiences we have had.

Best car dealership in New Rochelle! Please talk to Mr.Bansey he helped me lease my first car and I’m so happy with these new set of wheels :3 just threw my bike in the dumpster!

Updating with experience based on note from dealer: I called ahead asking to test drive a GV70 and was given an appointment as such. I also asked if there was stock of the car and they confirmed there was. Thirty mins before the appointment, got a call to confirm that i would be on time. I get to the dealership and find that there was no formal appointment set up... it took them 15 mins to get connected with a sales person, who proceeded to tell me that there were no GV70's in stock citing poor communication between the floor and people making the appointments. Waste of time all around.

FRAUD , SCAMMERS, BAIT N' SWITCH, avoid at all costs!!!! They tell you to leave $5000 down - when you say its too much, they give you a lower deal with everything (taxes, title dmv fees etc. ) included. When you go to sign the final lease paperwork - it's back to the $5000 down!!!! Absolutely horrendous. Worst experience I have ever had at a car dealership.

Very unprofessional people, nobody came to the lot to greet or help me and my family. when my boyfriend went Inside the building and asked for help nobody came outside to help we had to go inside the building once again. A lady came and helped. THE PRICES YOU SEE ON THE INTERNET IS NOT WHAT THEY ARE GOING TO SAY IN PERSON. They will add a extra 5-7 thousand to the price. Like the lady sales person said “ they put that price to make you want to come in but it’s not really the actual price.” Not to mention we drove a hour from the city and one of the cars the managers said he would hold for us to see was also sold by the time we went in to see it. AGAIN VERY UNPROFESSIONAL. Also no Parking; you have to park on the streets good luck finding parking in that area by the way and then walk to the dealership. Very terrible experience.

I think the branch is doing a lot better under a new management. I had some challenges with the service, but the new manager Mark was very helpful and went above and beyond to resolve the issue. I would recommend this place for a service.

Great deal, great experience. Jaime in finance was knowledgeable and fast. Jose went over the top to get my car ready to drive off!

Great people and great customer service 5/5 Sully the finance manager was great and informative along with Eric in sales. Will definitely buy all my cars here

I was treated like a long time customer and they explain everything with detail. They were very professional. I will definitely return and recommend people.

I worked with Jamie and he helped me out a lot. He treated me with great respect and he’s a stand up guy. When you come here ask for Jamie.

Great experience and they was very helpful and straight forward nothing hidden. Didn’t have to second guess the assistance I was receiving. Thanks for the help Vanessa, Sully, Jamie much appreciated

Great experience! Sully was the perfect salesperson! Understanding, upbeat, knowledgeable and capable with an amazing personality. Jamie the finance manager was professional clear and honest. He sincerely wanted to make this work for both of us. Ask for them both you won't regret it. I read many horror stories about dealerships but these guys were totally legit. Leaving very happy!!!!

Cameron was a great sales man! He was friendly, patient, and follow up with me every step of the way. He listened to my needs and ensured I got a great price on my trade in and on my purchase. I would definitely refer him to others. Jamie was a great loan officer. He explained everything in detailed and got me a great rate on my new vehicle. I’m am very happy with the service I received from New Rochelle Hyundai!

What a wonderful place. The instant I walked through the door, I knew I was going to have a great experience. The staff is so friendly. Vanessa worked with me and showed me the car I came in to see, and it took the whole of five minutes for me to decide I wanted it. To add on to this, the dealership did maintenance to ensure the vehicle was in tip-top shape. Although it was stated to take a few days, I was contacted the next day informing me that I could go and pick up my car, which I did. The financing process was painless, and although it took a while, the financing manager worked along with the sales manager Rob to ensure that I would get both a good rate and the vehicle of my dreams. If I could give this place 10 stars I would, it is truly a gem, and completely changes inherent perceptions of what "used car sales" is like. Thank you so much for the Audi A6!

Jaime in Finance was very clear and concise! Marsely in Sales was very patient and helpful. They both answered all my questions with detailed answers. I would highly recommend this location and we are so happy leaving with our Tucson Limited !

Steve the service manager, very rude individual. Chet who use to work in service was the only one giving me updates after he quit never heard from them again. Overall horrible customer service. My car sat there for 8 months. Please do not buy a Hyundai, go with Honda trust me. Check their BBB rating too its horrible. If something goes wrong they wont help, this dealership and Hyundai Corp too.

We been visiting Hyundai in New Rochelle for almost 8 years , I'm very happy with every suv we got from Hyundai, this time we got something more beautiful Tucson 2022 calypso red ❤, thanks to Cameron great sales person and thanks to Sully excellent finance representative and the service dept are so nice they work very good with the costumers. Thank you Hyundai New Rochelle

I drove 1.5 hours because the person on the phone outright lied about the price and availability. Although the employees were nice when I got there they admitted it happens all the time. I wouldn’t buy a spare tire from this dealer - they epitomize the proverbial lying used car dealer. They have people on the phone trained just to get you in the door with fake low prices and promises of the car you want and then everything available is minimum 40% more. Do not buy a car from this place - you will get screwed!!

I called in advance and made an appointment to see a car that I was willing to buy on the spot. The GM had me come down all to waste my time and say they didn't have it in stock. They showed me something instead that I made crystal clear I didn't want. It was a waste of time!

RECOMMEND! Highly! Go see Vanessa Lee!! She is the best sales associate I have ever had the pleasure of doing business with! She fought for me the whole step of the way. For my trade in, loan & payments. Price on the vehicle. Very transparent about EVERYTHING! She was just the BEST! I highly Recommend going to Empire & seeing Vanessa 😌

This particular dealership worked with cargorus. Car that was being sold Look as advertised.. My sales person, Jeremy is a young man that was Was making his 1st sale At this dealership. Despite that, he was knowledgeable, personable personable, And honest about the car, and the price. After a little back-and-forth, we made A deal that was agreeable to the bulk of us. As long as they have young sales people like this working at their dealership, I see a good things for this dealership. Now; let's see what happens with service..... Let me be clear; My salesman "Jeremy", Professional, knowledgeable, competent, honest! I have zero issue with the treatment I have from this young man. I only have concerns with service to be done on my vehicle. this is something I understand he has no control over; but it is my concern. I only hope the service department can be as professional as this young man is.

After a couple of years searching for a new vehicle I finally found the perfect one! Empire Hyundai of New Ro was excellent. Staff was very helpful and kind. Best price I’ve seen in a while! If you’re looking for a new car, do not hesitate to go to Empire Hyundai! My salesman was Erik and he was great! Highly recommend, showed me multiple options until I was satisfied.

I bought a car from Hyundai New Rochelle and Erik Nava was my salesperson. He was patient, understanding, and really took his time to explain all the features and differences between each of the different Sante Fe models. He made us feel comfortable to make a decision there and then. He and his team at Hyundai made sure I was able to walk out with the deal that I needed for my budget. Highly recommend him. -------- Revision to this review: Everything seemed to have been good. I traded my truck in. Explained to Erik that it was over mileage and had wear and tear. His words were exactly "If we can make a deal today they we'll take care of everything." It was mentioned several times that I would not have to pay anything on the truck lease being turned into them. I even made it clear that if I had to pay anything I would just go back to Chevy because they said they would work out something. He said it would all be taken care of. After about 2 weeks from the purchase I received a bill from Fusion auto for over $6k. Trying to get someone on the phone from Hyundai was a job in itself. Finally spoke to Erik a couple of times who kept saying he would call me back, but I had to call him each time. Each time said that everything was part of the deal and I should not be paying for anything. They sent a check for only 2300 and after speaking to someone from their finance department, they were saying that they were not responsible for wear or tear or mileage overage so the remainder amount of over $4k is my reaponsibility. They did a full inspection of the truck and based their value on all of that so that makes absolutely no sense. All while their salesman was very adamant about everything being part of the deal. The person from the finance dept was supposed to have her finance manager call me the next day at 2p, it is now about 5 days later and I have yet to receive a call. I will be speaking to my attorney about our options because $4k plus is a big bill. They lost a potential customer and referral partner for all the lies to just try to get a deal done. If you read this, I would definitely beware about purchasing from them and make sure you definitely have every single fact in writing. This has become one of the WORST customer service experiences I have had.

We walked in to look at the G70 and met with Noah. He was as personable and sincere as could be. We took a drive, loved the car, came back, saw the G80…and the rest is history. Loved it even more. We were treated professionally and courteously. They were all totally responsive and we found not be happier. Jordi and Jamie in Finance helped make it happen. All questions were answered. A great team and we are delighted. Great experience.

Our experience with our Sales Associate Vincent from Hyundai New Rochelle was a great one! He was very professional, patient, attentive and gave us adequate information to assist in our decision making. Jamie the Finance Representative was very knowledgeable and helpful. He provided financing options that were affordable. We highly recommend their services.

I couldn't recommend this place enough. Dean is a class guy and worked with me on a great deal on a Santa Cruz Limited (Great truck!!) Noah the sales rep I worked with was great as well. They were very courteous and just really great to work with. They did their best to get me into my new car as quick as they good. Thanks guys, I appreciate it!!

I am very pleased with the service at Hyundai of NR all thanks to Danielle, one of the best costumer service reps I have ever dealt with. Since the first time I took my car for servicing, she kept me informed of the progress of my car via text and she even helpd me expedite my claim so I could take my car fast (due to a last minute emergency). Now, Danielle is helping me with an issue that came up after my car was service there and she is making it right. That's the only reason this review is 5 stars and not one. Let's see if her team helps making it right.

Mr. Chet Lee was very courteous. He went to check out the problem with my trunk. Unfortunately it opened a little with the key but by the time Mr Lee checked it out it didn't do that anymore. Still he was polite. He let me know that my trunk was still under warranty and offered to see if I was still entitled to a free oil change. He gave me an early appointment for Wednesday because I told him I would be waiting. So far I recommend service department. Space is rather tight. Sort of scary but the gentleman backed my car out without a scratch. Hopefully I can come back and give repair a good review. Went back for my repair service. I sat there from 8am to 2pm. In that time I saw Chet and his coworker interact with the customers. They were polite, helpful and took the time to explain what needed to be done. I had the opportunity to speak to customers who had been there before and they were very happy with the service. There was also a young lady whose name is Tiffany for her friendly and informative teller. I was going to pay by credit card and she told me that there would be a 3% surcharge. I paid in cash and a mix up happened. I called her the next day to rectify and she was so sweet and understanding. My trunk works. So far so good. Hope it lasts. Nothing but good things to say. Social distancing in showroom.

Stopped by the other day, wasn’t really sure what car I really wanted but my salesperson Micheal really helped inform me about all the variety of vehicles. The manager Sam & Director Jaime were very supportive as well, they treated me and welcomed me with respect and confidence. Of course I ended up buying a car the same day, & I loved every step of it!

Everyone was so nice and very helpful. Cameron was there with me every step of the way and helped me with all my issues and concerns I had. Dean the general manager was super helpful as well to make sure everyone was doing well. Also would like to give a shout out to the service department, especially Matt for the help and recommending Cameron to help me look for a new car. Thank you everyone for the help and answering every question I had.

The shortest oil change i have ever had. I used to be a Honda customer. The wait time would be 3+ hours! Hopefully my future oil changes would be just as short as the one i had. Matthew Nattier (hopefully i spelled it correctly). Helped me with any questions i had, he was very pleasant and knowledgeable. Everyone was welcoming and made sure the customer came first. Very pleased so far.

Expect the unexpected at this service department! And the expectation is that you will leave paying an amount higher than what you were quoted. During a recent visit to the service department for an oil change I was shortly informed I needed an air filter replacement and cleaning. I was then informed by Angelica the total would be $150 from the initial $80. I then signed off on the agreed upon price of $150. However, when checking out my bill jumped from a $150 to $252. When asked for explanation behind the price increase, Katelyn became frustrated when explaining and had another colleague provide reasoning. Overall, I'm displeased as a first time client. I have never been to a Hyundai servicer that doesn't provide a detailed estimate with the cost of labor and parts. This visit was unsatisfactory and could have been handled in a more gracious manner. I recommended that if you do plan to have your car service here ask for a detailed estimate or go elsewhere.

Came to Hyundai of New Rochelle for a used car and had a great experience. Everyone was kind and answered all my questions. Specifically, Jamie was a big help. He’s extremely knowledgeable and worked to get me the best pricing available. I highly recommend their services

Great dealership! Wonderful and very helpful staff, especially Michael and Saadia! They answered any questions I had and addressed my concerns about each car. Managers were a delight as well! Will definitely be recommending this spot to everyone I know!!

I really enjoys the time the staff took out to explain to me about everything there about my car. They were super helpful and patient with the insurance. I would highly recommend to purchase your car here. Jamie and Marsely were great.

I had a wonderful experience with Jamie and Demond with buying out my lease. They worked diligently in getting me a reasonable amount despite my credit. I am ever so grateful. Much thanks and blessings to you both🙏🏽💜

Sully Romero in finance was exceptional, very clear and informative and nice. Thank you so much for helping me buy out my vehicle. I came all the way from CT. Will always come back. Thank you Empire Hyundai of New Rochelle. Everyone come here they are all great!

I would just like to thank Matthew Nattier for his excellent customer service. I took my car there because recently I had been having starting issues. One mechanic told me to have them replace the starter relay or possibly the starter. But when I got there, Matthew took one look under my hood and found the problem to be my battery terminal. He had one of his mechanics come down and tighten it, and sent me on my way. He remarked "your safety is my number one concern". It was just nice and reassuring to have someone come out, assess the issue quickly and not try to upsell me on unneeded repairs. This is the dealership to come to. Never go to the White plains Hyundai dealership unless you want to be treated like trash. Take your car to the New Rochelle Hyundai dealership and know that you will be respected and your car will be fixed correctly.

The customer service here is simply outstanding. A sudden need to get a new car in the current market was a daunting prospect, but Vanessa (my sales rep) not only found me what I was looking for, but along with Mike, Jessica, and the dealership's GM, Dean, helped navigate a number of unique logistical difficulties with the kind of customer service that's all too hard to find these days. This team will have my business for a long time to come.

Just purchased a 10 year warranty on my Santa fe. Fast, honest service. Straight to the point, no time wasted negotiating a price. Ricardo was very helpful and Jaime the finance manager got me the best deal in no time.

Service team was both Friendly and Professional. Received a free oil change and tire rotation for a mixup from last visit. Work was done in a timely manner and took less time than first believed, even though Service area was very busy. All and All happy with young lady who helped me at desk.

I called in advance to set up a test-drive for two vehicles, a Palisade and a Santa Fe. Then I drove a half hour to get there, and was told that they had neither available for a test-drive. The salesperson I spoke to said he would contact me with an alternate date and never got back to me. There are supply chain issues right now, but the person answering their phone is clearly just telling everyone who calls to "come on in for a test drive -- no appointment necessary." (NOTE: YOU MIGHT WANT TO CHECK YELP FOR REVIEWS ON THIS ESTABLISHMENT, AS THAT PLATFORM VERIFIES REVIEWERS.)

From the very beginning to the very end Erik Nava was very knowledgeable, friendly and dedicated. In September of 2021 I went into the dealership to start the process of financing my 2018 Sonata as the lease was coming to an end. Erik assisted me with the information and process which was stress free. This past January my boyfriend and I went back to the dealership because I was thinking of purchasing my next vehicle since I was going to give the Sonata to my daughter. I made sure to call and ask for Erik since I have had a positive previous experience. With Erik's assistance, patience, and professionalism (with the 1000 questions we asked) my boyfriend and I both left purchasing a vehicle each. He made us both very comfortable about our final purchases and we feel he has positively surpassed his duties as a salesperson for New Rochelle Hyundai. My boyfriend and I have recommended Erik and this dealership to a few friends. We look forward to working with Erik Nava this coming June when my stepson is ready to purchase his new car.

I highly recommend this place, if you're looking to buy Hyundai or Genesis. I walked in as an informed buyer and, leaving aside some early misunderstanding, had an ideal car buying experience - a courteous and professional sales team (Jaime and Jesesnia) who didn't try to force anything I didn't want on me and instead respected my intelligence and my wishes. I got a straightforward deal that I wanted at a price that told me, what's the point of haggling now? For sure, my first stop next time I shop for a car.

Jose Vargas is a great salesman. He will try to meet your price and find ways to find what you want in monthly payments/down payments. He showed a lot of features to cars and how they compare to other vehicles Jamie the financing manager was great as he explained everything in detail about the contract and every other questions regarding payments and pricing.

Very disappointed, spoke to one individual on the phone about a specific car that I wanted and he told me to come in on a certain day and ask for him, when I came in that day not only was he off that day, the car was also sold. Wouldn’t care for it if the dealership was down the street from me but I drove almost 2 hours to get there. Once we got there we had no choice but to look at other cars, found an alternate car that I could settle for and when asked for the price, it was listed $7000 dollars above the online price. For example (the car is listed $30,000 online, once you get there they’ll tell you the car is $37,000 and they only have those beautiful prices online to get people through the door) such a shady tactic to get people through the door. Remind you when I spoke on the phone I specifically ask the individual if the pricing online the same as in store and he told me yes. Overall bad experience I’d take my money to another dealership.

Great place to do business! Miss Vanessa was absolutely amazing. I came in hesitant but her engaging and friendly demeanor drew me in. Was very knowledgeable on what cars fit my needs. 10/10 service!

Worked overtime to get the car out for us quickly and got us extra services. Our salesperson Juan really helped us out and was very friendly and courteous, listening to what we wanted. Finance was also very patient in getting everything in order.

My sales person Noah was outstanding! Took his time to make sure I walked out with a car that I loved, and can’t forget about Jamie! A great finance manager, would recommend this place if you’re looking into a car.

Demond Jones made my experience at Empire very easy. He took care of getting my insurance taken care of as well as answering my questions. He took his time to explain and show me all the features on my Santa Fe. He answered my many questions on the features of my new car. Demond was very friendly, courteous, and professional. It was a pleasure doing business with him. My experience at Empire Hyundai of New Rochelle was a pleasant experience and everyone was very friendly, courteous, and professional. I would gladly recommend them to my friends and family.

NR Hyundai staff are pleasant to deal with. I initially went to Central Ave Hyundai for service and they would NOT honor the free maintenance (for the 1st 3 yrs or 30k mi) that was given when I leased in 2020. I also leased from NR Hyundai because they offered better rates than Central Avenue. I will continue to go to NR Hyundai for all my car service needs despite the fact that it’s a bit far from my home.

I bought my family car here and I had a great experience. My sales person Marsely and the financial advisor Jordi were very helpful and honest. They gave me a great deal and with great customer service. I would definitely buy here again.

I went to buy a car and Mike helped me. He was so friendly and knew so much about all the cars they offered. Mike helped me choose the perfect car for me. This was my first time getting a Hyundai and I couldn’t be happier with the service I received. If your looking into getting a Hyundai make sure you go here and ask for Mike, you will walk out a happy customer !

The experience my wife and I had at Empire Hyundai of New Rochelle was our best ever in purchasing a new or used vehicle. From our very professional, knowledgeable and attentive salesman, Trevvon Johnson, to his manager, Michael Sciortino, who was exceptionally forthcoming and understanding and to the finance manager, Jamie, who was very direct and not overly aggressive, our entire dealing with staff of this dealership was outstanding. Buying a car is usually a stressful and challenging event but these people made it very seamless and pleasant. Trevvon even continued to follow-up to ensure that everything went smoothly. My wife and I highly recommend, without the slightest hesitation, purchasing a vehicle from these truly wonderful and professional people.

The sales person, Vanessa, was very informative and made it a very smooth process from the minute I walked in without an appointment to when I finally signed the lease on my new vehicle. I would recommend them to anyone trying to have a similar experience.

We recently purchased a new Genesis from New Rochelle Hyundai, with the help of Vince Weldon. Vince was extremely helpful and very knowledgeable. It took us a very long time to find the car we wanted. Vince made the process very easy. He is a true professional. We wish him well. Geryy & Theresa Apuzzo

Inquired about a vehicle and asked twice regarding it's list price and ignored. Upon arriving and finding out a $5,000 adjusted market price on-top of MSRP wasting an hour of my day between traveling and sitting down. At-least my sales person was courteous. Shouldn't have wasted my time traveling for the vehicle after not getting the price before hand anyway.

I came into look at a brand new genesis and I got the best deal in the world from jesenia. She was courteous and knowledgeable and served me with a smile. The part that I was most worried about was the finance guys l. And when I tell you they were clear concise and got me outta there in no time you wouldn’t believe me. I will definitely be back again for a car for my mother. So if you’re looking for a new genesis make sure you go see jesenia.

Empire Hyundai is the place to go ! Everyone is friendly. Jose helped me turn in my old lease and got me a new lease . I had some past credit issues but both Sully from (finance) and Jose helped get me a good payment. I highly recommend Empire Hyundai.

BEST DEALER EVER!!!!!! My husband and I were first time buyers, and we had done lots of research before negotiating our dream vehicle. We went through other dealers who would asks first for the money, and ended up messing up our plans, as they were not really there to helps us. But as soon as we sat down with Jesenia and Jaime from New Rochelle Hyundai, we saw the difference. These are true professionals; they showed real numbers and they were patient to answer all of our questions. I must say about Jesenia, who is a Sales Rep, that she has the most bubbly and lovely personality, and really makes you feel like you are at home. Jaime on the other hand, is a Financier, and really knows his stuff; he's a very serious gentlemen and walks you through the process like a pro! My husband and I recommend New Rochelle Hyundai 100%.

Got my new Hyundai Tucson at this dealership and it was a very good experience. Everyone was very attentive and it was a pleasure working with Saadia Parks, specialist. Also the finance Manager, Sully Romero was exceptional.

Jesenia the sale person and Jaimie the finance director help me purchase my new Vehicle they both where very helpful professional and explained everything to me in great detail. I am very happy with my new buy in highly recommend getting a car from them.

Ricardo , Jaime, Eric were amazing. Great customer service and made the process quick and simple. I recommend everyone to purchase a car here and be apart of Empire Hyundai.

Don’t bother coming here to buy a car. Jaihrell worked with me and he didn’t know anything about the car. Whenever I texted him for help he would never respond. Then when working with the manager she kept getting annoyed that I didn’t know the answers to her questions that her employees should have known or told her. To top it off, they didn’t send me my plates or registration for one year. First they blamed the DMV and then they blamed me saying I should have known I needed to get the emissions done when they told me I didn’t need to do anything. Not worth the time and they also lie on their ADs.

I had such a great experience in leasing a car with Hyundai of New Rochelle, with the help of my salesperson Charlie and the managers Sam & Mike. I was able to happily lease my car with the perfect budget I was coming in for!

jesesnia vargas who was the sale person, helped me out on my new purchase of my 2017 Tucson, she understood what i needed and was very flexible with the price as well. jaime who was the finance director also help me with my paper work, they both worked very well and very professional i will recommend this dealership. thank you guys.

Had the best experience ever My guy Victor hooked me up on a sweet deal and I kept his word and walked me through the entire process . But they made us feel welcomed and overall great experience would definitely recommend them to everybody tell them Norman sent ya ;-) and ask for Vick when you get there here’s a pic of my new baby 2022 Sonata

Very disappointed. I got a good deal on a g70 3.3t. Because of a bad review i posted before about them trying to get me out of my mercedes c300 coupe for 500 dollars yes 500.00 not 5,000 not 15,000 500 dollars. They offered tire and rim insurance free if i took the review down. I did and we were on good terms. I hit a pothole and 1 tire ripped and 1 rim bent. Its almost 2 months and yet no word on a new rim. Also i was told the insurance wont cover the tire.they gave me a loaner with no insurance . Had to bring that back myself and take a risk of arrest or be fully responsible for any damage in case of an accident god forbid i had 1. Such a nice dealership and some of the people are cool but the way they do business is iffy sorry but true. I didnt want to take back my positive review but it is what it is.

My partner and I put $500 deposits on not one but TWO vehicles at this dealership and they sold BOTH of them right out from under us. We had vin numbers and everything. We are getting our deposits back, but they aren’t able to get us the vehicles we want, nor do they even seem interested in making things right. The manager didn’t even want to talk to me, I was told to email him because he was too busy to talk. I did that, and haven’t received a response.

Very helpful and Knowledgeable sales staff, Marsely went above and beyond. The finance department gives you all the information to make the best decision. Jordi in Finance great service.

Demond Jones is the best! Always helpful and professional! I will recommend him to everyone if they want a great experience buying a CAR/SUV!

Although i was pleased with your sales rep. I never gave your dealership five stars. I gave you one star. The only reason you got that was because i could give a zero star rating. I was charged more than twice the price the deal said i would pay. Not only did you not honor the online ad, you changed the original rating i gave, and you don't show my entire review. YOU ARE VERY DECEPTIVE. NO ONE SHOULD TRUST THE PEOPLE IN YOUR FINANCE DEPT..... Your sales rep. was very knowledgeable, professional and pleasant. She is the only reason i would even consider returning. I ended up paying much more than your website said i would. BATE AND SWITCH IS AGAINST THE LAW.

Just purchased my new 2022 Hyundai Sonata with Michael Sciortino and it couldn't have been a smoother process! he helped me from A-Z and I also have to thank Sully in Finance! Thank you guys for everything!

I came to work with jesenia at the dealership came to do a lease buy out, and let me tell you she made my process very easy and Jaime with was the finance director sat with me Nd was able to make everything clear and smooth, thank you guys got your help.

Erick, Sully, and Mike were all amazing people to meet. They worked with me and my fiancé to get us the best deal possible.

Good morning. I really appreciate your response and the name where I assisted from back to my home then came and returned to my car. I unfortunately didn’t know his drivers name but the Service Consultant name is “Matthew Nattier”. Oddly, I sent an email yesterday about the positive feedback from Hyundai and their services. In addition, the service was much faster than usual. When I get some money (due to my disability status), I’ll get another Hyundai car in the near future “DIRECTLY” in New Rochelle. Thanks again! Dave. (Service is wed, 4-13-2022)

Jesesnia and Michael couldn't have been more of a pleasure to work with. They were able to help with any questions or concerns I had before and during the buying process.

We had a great experience working with Saadia - the car buying process can be extremely difficult, confusing and time consuming but she was communicative, helpful and patient!

My wife and I recently bought a car from Hyuandi New Rochelle and had THE BEST experience possible. Starting with our AMAZING sales rep Jose Vargas who was incredibly patient with our 100+ questions, knowledgeable about every option and a real advocate for the financial “dance” every purchase entails. The financial team was understanding and able to work with us on the down. We walked away feeling totally confident. Highly recommend New Rochelle!!!

Cameron was a pleasure to work with and made the process very simple and painless. He was extremely helpful and insightful. He cares about the customer experience and goes above and beyond to make it an enjoyable process in a timely manner. Jamie the finance manager was awesome to work with as well and also went above and beyond to make everything flow smoothly. They truly care about their customers experience at their dealership and made it a comfortable process from beginning to end.

Our first service experience with Matthew Nattier on our leased car was as superb as when we first got the car from Vince Weldon. Matt was knowledgeable, attentive and super quick, esp on a busy holiday week. Found out we didn't need the repair another dealer prescribed so he set us straight with awesome honest advice and first-rate service. Thank you, Matt!

This review is for both the buying experience and the servicing department. I bought my 2019 Kona at this dealership. The salesperson, Mark, was low key and understood I knew what I wanted - he was informative, helpful and did not try pressure me in any way. It was the easiest car buying experience I’ve ever had and after an hour or so, I walked out with a great deal on my new ride. I don’t normally take my vehicle to their service department because I have a trusted mechanic near my home who I really like. Fast forward 2 years…I’m notified by Hyundai and my mechanic that there is a recall and I need service. Made a quick call to schedule an appointment and was assured I could get a courtesy ride home and back to the dealership again when the work was done. The service department staff and its manager, Steve, were polite and efficient. I was also pleasantly surprised by the comfort of their lounge/waiting area. If they are closer to me and I was in need of service, I would definitely return.

We came to this location on a snowing Sunday afternoon, everybody was very patient and nice to us, the process is extremely smooth and not like other dealership they don’t have hidden fees, everything is relatively transparent. I recommend this dealership location to purchase your car!

Vanessa was very patient and accommodating, she made sure all my questions were answered and very patient with dealing with me. I’m new to the area and needed a vehicle and this was definitely one of the better experiences I’ve had when buying a car.

The worst service given by the manager of that Hyundai department does not know how to treat the customer well, they do not help them, they are not professionals in their area, the financiers do not even know how to work well, they are too slow to do their job. Also, when one takes a vehicle aside, that is a lie, they allow other people to see the vehicle and allow others to negotiate it. I also gave my money to set aside the vehicle and today is the day that he has not given it to me. that they say to you by call they do not know how to have a sales word. I do not recommend anyone to buy in that department, be careful because they will deceive you.