Neil Huffman Honda Service Greentree Blvd, Clarksville

On the afternoon of March 14, 2022, I visited Neil Huffman Honda of Clarksville to have my 2011 Honda Pilot serviced.  Specifically, it needed an oil, lube, and filter.  I was greeted by Kathryne the service advisor. I gave Kathryne my name and explained the oil service light came on at 15%.  Kathryne explained the parameters that trigger this alert and quickly accessed my Pilot's service record. Kathryne entered my service request.  She then told me my Pilot's service record also indicated the tires were due to be rotated, transmission fluid, and transfer case fluid were due to be changed. I told her I would like to have this work performed, but had another appointment in approximately an hour.  She responded that all of this work could be completed within sufficient time for me to meet my appointment. All of this work was completed as Kathryne promised! Certainly, I am very pleased that the work was completed promptly and professionally by the service technicians. That being said, I was most pleased with Kathryne taking the extra effort to review my Pilot's service record.  The easy route could have been to complete my original service request only. Kathryne is clearly an asset for the dealership! I strive to keep my Honda vehicles well maintained.  I am continually very satisfied with all of Neil Huffman Honda's service staff and the prompt and professional work they perform.

We brought our Honda Odyssey in because the A/C wasn't getting as cold as it should and it didn't cool at all while the van was idling. We talked with Scott and he had a technician diagnose the issues. Scott called us with the details of what needed to be replaced. We ok'd the quoted repairs. We arrived an hour before they closed to pick up our van. Upon picking up the van post- repair, we noticed that several indicator lights on the dash board were on that previously were not. Scott asked us to leave the van and they would run the diagnostic test on it the next day. We explained that we were leaving in the morning for a road trip. Scott said they would rent a van for us to take on our trip. He checked with several rental companies but none had a van available. He said he didn't want us to leave for our trip with the van possibly having issues. He asked one technician to look at the van but that technician said he was leaving. He asked a second one and that technician ran the diagnostic test on it. The result was that the van needed spark plugs changed. The technician changed 1,2 & 3 spark plugs. Scott & the technician said we probably wouldn't have made it half way on our trip before the system would have shut down. By this time, the service center had been closed and they were both diligent in making sure our van was in good working order and road- worthy. As I type this, we are still on the road with 6 kids and I have thought numerous times of how fortunate we were to have received such good service from Scott and the technician. The temperature is 95° outside and breaking down would be very dangerous. Scott called this morning to check how the van was running. He told us yesterday that he wanted to be sure all issues had been addressed before we headed on our trip. We're extremely thankful for their dedication to excellent service. This was the first time we have had to bring our van in for service & the first time we have ever been to NH Honda. Definitely recommend and we will be coming back for all future services.

Neil Huffman Honda saved the day when my transmission temp light came on. I am not from the area and knew I needed to get into a shop asap. They quickly got me in, ran a diagnostics test, discovered the problem and fixed it. They were incredibly kind, thorough, and accommodating. I would highly recommend this dealership. And although I don’t live in the area, it’s comforting to know that I’ve got a place to go to in the southern Indiana/Louisville market. Thanks again for the quick help!

I used to work here and was hoping to get my brakes addressed before I left. No one loves vehicle maintenance. Having to come to ANY mechanic during off time isn’t fun. Dustin and Dylan were able to get me checked in, diagnose the issue with my brakes, repair them, and get me back on the road safely well before noon. Dylan recently became a Honda Certified Master Technician so I trust him completely with any vehicle I drive. ⭐️⭐️⭐️⭐️⭐️

I did not have an appointment but was able to get my oil changed within 30 minutes. Their waiting room was clean but had too many tvs blasting all different stations. The service girl was nice and friendly and not too pushy when trying to up sell. I would return for another oil change.

Service was great and the people are extremely friendly. they took the time to go over every detail with me regarding my service to see if i had any questions. well done.

Super fast with no appointment. I expected to drop my car off and pick up next day and they had me serviced and out in 40 minutes from my arrival time without an appointment!

I had the windshield of my Honda Ridgeline replaced. It is a large job because the windshield has to be ordered in, together with calibration of the computer chip and video camera, etc.. However, from the moment I called to find out whether the service could be done here, to getting a quote, until getting the vehicle back, the whole time was just an overnight. The service was smooth, very little hassles, the representative (Paolo) was knowledgeable of the situation. I'd definitely give a two-thump-ups to this Honda Service.

Worst service department. Never answer their calls. They do not return messages. You have to return to the service department several times for the repair to be completed correctly, if the repairs are done at all. I suggest going to an alternative dealership.

Had a wonderful experience buying my new Honda CRV and now getting the oil changed very quick and A excellent job

Very professional. Went above and beyond to make sure my experience was perfect. The girl checking me in was perfect. She made sure everything was correct. Definitely will get my car serviced there every time from now on.

I have had all our oil changes and most maintenance done here. They make it very convenient and work to get things done as soon as possible. When I drive off I feel confident that the services were done right. Staff is professional and great to work with!

They are great as always. Called and got an appointment within a few days. Advisor was super nice and informative. They were quick and I did not have to wait to long for oil change. Will advise that you will probably need an appointment, especially for Saturdays.

Neilhuffman has been servicing my car for about 4 years 140k miles and I am beyond satisfied. The customer service here is impeccable. Perfect. I want to recognize Scott Kimball as the most helpful, informative person I have ever dealt with. Give the mam a bonus or something, he's earned it.

Pablo is great. Kept me updated throughout the day, made sure I knew all of the potential options, and was very prompt and is always extremely respectful. I recommend Honda, but I recommend Pablo even more.

I took my clean white Acura in for an oil change. When they told me that it was ready outside I went to get in. There was an oily dirty hand print on the hood where the mechanic pushed it closed. There was also oily dirty hand prints on the door handle and the window frame. When I opened the hood there was oil residue on the top of the engine at the fill point. Not enough pride in the mechanics work.

Bought a 2008 Honda Accord 4 months ago. The engine went out and when I took it to Honda to get serviced they told me I would have to pay $8000 for a new engine. Sat down with the General Manager Dave to see what we could work out and he was no help what so ever, terrible operation. Please don’t waste your time coming here.

Honda was able work around my schedule to get my Ridgeline in for a safety recall. Everything checked out and my vehicle was ready within 30 minutes. Entire staff was friendly and attentive.

Had my oil and filter changed. Someone met me when I stopped inside lane. Told them what I needed and they took over. This is the third time for this service. All the same. Friendly and quick. Took about 40 minutes. Would recommend this place. I like it!

Great service I am a first time Honda owner everyone I came in contact with very kind and answered all questions kudos to Jarred he's the first one I came in contact with And I had lots of questions regarding all the different buttons on my new Honda that I have been experiencing since I drove it off the lot. Thanks again to everyone.

I bought a vehicle battery with a 100 month warranty from Neil Huffman Honda. When I brought my vehicle in (due to the battery not holding a charge) they took care and tested it right away. Found out the battery had a bad cell and they got right to replacing it. The battery was under warranty so they replaced it for free. We are very happy with all 3 of our Honda vehicles and the service we receive at the dealer.