Neighborhood Credit Union Montfort Dr, Dallas

Spoke with a rude representative from neighborhood credit union by the name of Jennifer from the corporate office (so she says). She wouldn’t give me her last name but she was with the disputes department. I wanted information about my account and all she was doing was chastising me like I was one of her kids or a employees she supervises. I’m a customer not kid or a employee of yours. Jennifer was being very rude and talking ALL over me. She acted as if she was agitated because of my issue. I asked her repeat not to talk to me in a tone as if I were one of her kids and were in trouble for doing something wrong again. Again, She got loud and talked over me. Very very aggressive and demanding tone. Nothing about Jennifer was pleasant for her to be a superior or a representative of your company. I’ve Never had a problem or issue with neighborhood but now I see why they have such bad ratings on customer service related issues. I bank with other banks as my main and I’ll continue to do that. Jennifer needs more customers service training or if she’s upset or having a bad day maybe she should avoid taking phone calls. Rude, unpleasant tone and definitely needs more coaching As stated before I don’t have a problem with your policy. I’m now aware and I understand fully. Again, My problem was with your representative Jennifer’s delivery and tone. I felt personally attacked while speaking with her on the phone. No matter what the bank policy is no one should be spoken to in a unprofessional and unpleasant tone. Cash app has nothing to do with Jennifer’s choice of words or behavior when representing NCU.

My mother has had accounts at Neighborhood Credit Union for 30+ years. She had notification of her CD was about to reach maturity. When arriving at the facility we were notified that her account had been closed and her money turned over to the state. She received no notice that this had taken place and the explanation given by Neighborhood seemed far less than truthful. Neighborhood Credit Union did not do there due diligence in this matter and one can’t help but wonder about the legality of something like this. If this is something that is even remotely possible of happening to a long standing customer, I would certainly think very seriously about doing business with Neighborhood Credit Union.

I set up an appointment to have some important papers notarized. I set the appointment for my lunch hour, received a reminder from the bank for the appointment, & when I arrived this afternoon I was advised the Duncanville location does not have a notary. This is POOR customer service. If this location did not have a notary, then why was the website not updated, & why allow auto reminders to be sent to customers. This wasted my time, & caused a high level of irritation. Do BETTER - CLB 😒

Arlena made my car buying experience so smooth. I really had a sense of protection and peace of mind working with Arlena, she walked me through the process from start to finish and I am now in a car I could have never imagined I be in! Don’t choose any other bank to finance your next car through! I would also like to thank Frank and Dede for all the work they put in as well. Thank you!!

I worked with Arlena & Veronica for my car loan...I didn't have to move a finger! They made the phone calls to the dealership, negotiated the price on my car and my new vehicle is in the driveway! The service was so great that now my husband is working with them to get his new car. If you want great customer service and a stress free loan process then I suggest you request Arlena Johnson & Veronica Lee from NCU! I am one happy customer!!!

I absolutely love this Credit Union. Coming from a place of being irresponsible and young and messed up my credit, I couldn’t get a checking account. I was able to join Neighborhood Credit Union and get the second chance checking account and was able to transition to a regular account after a year. Always excellent customer service and when I have an issue which is rare they are always able to assist me. I am a member for life.

The worst bank you can deal with. I've been a member for 5 years, and needed a new bank card so went into the Prosper location to obtain one. Card had to be ordered and it takes 14 days to get it. I'm still waiting after 8 days and if I choose to drive to the Dallas location for an immediate card I'll be charged 8.00. They offer absolutely nothing to their members. There is really no point of banking here. My phone call was literally the banker telling me what she couldn't do for me!! Too many competitive banks to stay with a credit union. My money is my choice.

I have been banking with them for years and I tell you, hit a rough spot and needed financial help and they disappear. Great bank during the good times but if life hits you they refuse to help....personalized banking is a joke not to mention ridiculous fees every chance they get...moved my major banking to Capital One...minimizing my use of My Neighborhood credit account.

Be careful with the Credit Union, they didn't honor the commitment to me once I got to the dealership, so I had to make other arrangements to purchase the car.

Came here to get an instant card since mine was stolen. 24 hours after the card was issued; there was a fraudulent charge. Called and they told me I had no other option than to cancel the card then go get another one or wait 7-10 business days to receive one in the mail. Told them I would wait since I didn’t trust the instant cards anymore. 10 days later, still nothing. So I called and was told my old card was cancelled but a new one wasn’t even ordered. Does that make sense to anyone?! Then the representative stated again, “Would you like to go get an instant card or wait 7-10 business days?” with no empathy. Might just end up closing my account and going to another credit union because this is just ridiculous.

Came into my credit union for a cashier's check and was told it's at $7 transfer fee! I've been needed a cashier's check in sometime everything's done electronically. But $7?? I'm not sure if switching Credit Unions was such a good idea, only problem with mine was I couldn't stop in and use the lobby. Stop in the lobby here and they bend you over!! I was corrected you can get a free cashier's check as long as it's over $5,000. No I'm not buying a house no I'm not needing a down payment on my car. I just want to pay my rent

Many better options out there. Always a long wait when you call to speak with a person about your account. It took over 30 minutes this last time. This was our LAST time calling as I had plenty time to apply to open a new account at another credit union online while they kept me waiting, and when they did finally answer my call, I asked them to close our account and send us our money.