Navy Federal Credit Union E 9 Mile Rd, Pensacola

I've been a member over 30 years and recently applied for a HELOC. The first 3 weeks proceeded as normal- some back and forth, per usual, and a closing date was set. Then there was a calculation error on NFCUs part forcing a change to the loan amount but I was assured the loan would close "in a few days." Its been 4 weeks since then with only a single email communication from NFOC following several calls and emails from me asking for any updates. The email simply said the loan "may still be in the review stage." We are now 7 week in and still have no word on the status of the HELOC. I would strongly recommend NOT using NFCU for loans considering the risk this experience represents.

The employees at Navy Federal both locations are customer oriented. They know what to do and when to do it. Each and every one of them always go the extra mile. The customer service department is always included. I love this bank I

The only reason why I didn’t give the bank five stars was because if you use your red debit on a Friday the transactions won’t clear till five days later.

NFCU IS THE BEST WORLDWIDE...THE PEOPLE WORKING THERE ARE THE FRIENDLIEST AND SO PROFESSIONAL...I'VE BEEN A MEMBER SINCE 2016 AND THIER STAFF'S ARE SO PROFESSIONAL...THANK YOU NFCU FOR PROVIDING SUCH A PROFESSIONAL SERVICES...

According to the hours of service on the door they close at 5pm from Mon-Fri. However, I went there at 4:32 and the doors were locked already.

Deposited my check into my account I got from work and they said they have to verify the check is legit? It's me in person, I had my card and other forms of identification that said I'm the owner of the account, I had the check and they took it and it went through the whole machine or whatever they put it in. But it's not good enough to put it into my account right then? I don't understand at all, worst idea I've ever heard of. I got bills, work related purchases, gas, and food above everything to pay for and I have to wait 1-2 business days to get my money? Navy federal doesn't understand that sometimes people can't wait for there money! And they deposited $225 into my account while I wait, that doesn't scratch the surface of what I have to pay for and I'm negative now so I didn't lose any of my essentials. Switching banks as soon as my check goes through whenever that may be. Worst bank I've heard of or been with. I do not recommend this bank to anyone.

Best banking experience ever. And I have 45 plus years of banking experience.

Could not ask for better in the industry. They have helped in every aspect that I have ever needed and kindly service every time.

Not a customer, but I had a badly torn check written on their bank and they went the extra mile to verify and then cash it. Exceptional courtesy throughout. Class act.

USAA treats people better. Navy federal will FEE you to death.