Navy Federal Credit Union Rockville Pike, Rockville

I have been a loyal customer well over 30 years. But recently things have been starting to make me rethink my loyalty. 1st had a account for my daughter which I would deposit some money now and then. One day I went to check it and it was empty. Went to a branch to find out what happened. Come to find out my ex was on the account and since she owed NFCU money they took it out of the daughters account. I call that stealing. Something everyone should be aware of. NFCU used to be just for the military and its family. It has become just another credit union. If I did not rely on this account I would just go and close it.

Christian went above and beyond to help me out. It took some time to resolve my issue but he was patient and knowledgeable. He made it so easy for me. Bravo 👏🏼 Thank you 🙏🏼

Always slow. But today the line didn’t move for At least 25 mins, about 12 people to the door. The downtown crown is much faster, almost always immediate service

This location is convenient to turn to and park with many lots. The staff is friendly and professional. The environment is clean and well organized.

Jonathan & Daniel Were Of Great Help!!! Appreciate people like them at this branch. Thank you

I recently visited this location and had such a wonderful experience! When I first walked in I was greeted by Riya at the front desk. I was dealing with a situation that was quite frustrating and was beginning to think I was running out of options to rectify the situation. In talking with Riya, she not only listened to what I had to say, she found the perfect course of action for me to take! I left the branch and came back to meet with Yeanoh. She was pleasant and kind. I really appreciated the fact that Riya noted in the system what I needed to accomplish that day, it saved me from having to repeat what I already shared with Rita. Thank you to the both of you for providing top-teir customer service!

This is a great bank! Every experience I have had with the tellers has been great. Sam and Ynelle were the last tellers I worked with and they were awesome!

This was my first time visiting a Navy Federal in person. They were extremely helpful and went above and beyond to help me.

Very bad experience today at this branch. I and my wife both got navy fedral accounts and been loyal customers for over six years and my two cars are also financed with them. Today, my wife just wanted to transfer money from Boa to her navy account and they asked for proof of two forms of id. She provied passport, certtification of citizenship and social card and navy fed access code but branch mgr deined to help And insisted to provide them dr license or state id instead. I was so paitient and explained we transfered money with same ids last week and there was no issue. I asked to speak with branch mgr, she was just listening and staring at us without coming to help or explain and instead she sent a young lady, stated she is senior assistant to escort us out of the bank. We invest our hard earned money there and pay interest that they get paid but in exchange thats how you being treated. I will soon look for alternatives.

They refused to notarize my paperwork that navy federal mailed to me. So Navy Federal Credit Union won't notarize Navy Federal documents. So this branch is literally useless. Glad I was told over the phone to come here and have my time wasted great job! So glad I have been a member for over 30 years to be told "try the ups store."