Navy Federal Credit Union S Tower Rd, Aurora

Everyone here was great, I came during a lunch rush and they got through everyone very quickly the staff are all friendly and knowledgeable.

Great organization and customer service,and best loan rates compared to any bank.

Hands down worst credit card company I have ever dealt with. They are extremely unwilling to go to bat for their customers, despite their polices being overly rigid and nonsensical in many aspects. Toxic company leadership leads to employees who are unwilling to help out customers even when they're capable of doing so. I will never utilize Navy Federal again. AVOID AT ALL COSTS!!! I highly recommend USAA if you are a service member, my experience with Navy Federal has been nothing short of miserable

The greeter can put a smile on their faces when greeting. Gotta have better customer service with EVERYONE. Just because it's a military bank DOESN'T mean they gotta act like drill sgts. I can EASILY take my business to another bank that has EXCELLENT customer service!

This place is a joke. The reviews about bad customer service are absolutely correct. We needed to finalize our mortgage and got no help at all. First off you can't make appointments. Then... We were waiting for the assistant manager for 40 minutes only to find out it would "be a while" because she is covering tellers lunch breaks. Seriously? Obviously the branch manager is an idiot. Prioritize your business. We will be taking our usiness elsewhere. Thanks for nothing navy federal.

Been a member for over five years and I am now going to cancel all four accounts I have. Had an emergency to come up and explained to them I would be traveling to a state NFCU is not located in so I could not get the cards I needed right away or in person at their branch. Only had one card with me. I overpaid the balance on the needed card intentionally so I had enough money and decided to pay on another card since payment was due. Told them needed funds available immediately on this one card I had with me and made it very clear. They told me funds were available. I found out later in the day funds were not there after a transaction declined. They gave me a bogus excuse as to why they could not make funds available when they made funds available for the other account earlier in the day. I clearly did not have that particular card and was in a panic. I ended up stuck out of state with no money for the weekend since I made a payment on a Friday. I spoke w/ customer service manager "Crystal" who did not care and refused her last name. She was very cold and stuck to her script. I have paid this credit union much money in the last few years and can't believe I was treated this way. It's one thing if they would have said they weren't able to help me at all but when there is proof showing they have that capability then of course their intentions are questionable. Will NOT continue to do business with them again.

We have been working to get our auto loan since monday. Called last night and were told it was being sent off to have the interest rate calculated and would be prepared by 9 am eastern time. Went into the branch today and told it was approved, but they were having an issue printing it, so just have a seat in the waiting area. THEN were told that it was still under review. How does something like this go from being calculated, to approved, to BACK TO REVIEW??? Not happy, will probably go get loan elsewhere and move mine and my boyfriend's accounts elsewhere

Navy Federal is a terrible banking company. I lost my wallet and went in to the bank to get a new debit card. They asked for my ID but I told them it was also in my wallet that I lost. They would not accept my military papers or my fishing license as identification and did not offer me any other alternatives other than ordering a card online with would take 3 to 5 buisness days and today is Friday. All my money is on my card and to get a new ID card I have to get an eye exam which costs about $150 and pay the fee for the new license and then it will also take 3 to 5 buisness days. The most money that Navy Federal would let me have access to from MY ACCOUNT was a one time 100 dollar withdrawal which will not even cover my eye exam. I have military documents that provide my identification, I have a fishing license and old picture id's and navy fed still REFUSES to give me access to my money or even show any desire whatsoever to help me in this predicament. ZERO STARS. The employees were also pretty rude and showed no sympathy or interest in helping me solve the crisis.

Came to pick up a pre approval letter for a loan. Never got my drivers license back from the desk I was working at. Noticed I didn’t have it when I went to pick up my daughter from daycare. Came back within the hour and my driver license is nowhere to be found.

Best Credit Union ever. Whenever I show up or do business over the phone, everyone is friendly, responsive, and gets down to what I need. I have banked at all the big banks, never again. I can tell you that the folks remind me of A certain fast food chicken chain that is consistent every where I go. “My pleasure” such a simple thing by goes a long way for loyalty and customer experience.

Navy Federal doesn't really care about getting new members. After being notified that I needed to upload proof of address and an ID for the joint account owner, I uploaded the documents on the secure web server they supplied and got positive confirmation that they were uploaded successfully. Never got another notice. Called today to check and was told the application was canceled because I never supplied the documents. Wish they had notified me that they still didn't have what they needed. They can't reopen the application, so I'd have to start over. I needed a solution quickly, and this was not it. I will look elsewhere.

They open at 9am, I showed up at 8:59am. They let a worker in but made me wait the 60 seconds to enter

Have been a member for almost ten years and this branch is full with great employees. Keep in mind that most of the bad reviews are about their problems over the phone (the people you deal on the phone are in another state btw) or online banking, not to this location specifically. The only downside is that this is the only Denver branch and believe me, the over-worked employees want other branches to be open as much as us, the customers.