Navy Federal Credit Union Richmond Hwy, Alexandria

Professionalism, courteous, knowledgeable and great customer service from all staff!

No one in this bank knows what they are doing, or anyone at NFCU for that matter. Be very careful because they will screw your account and corporate will take months to fixed. Issue started last month still not resolved!! MOVING ACCOUNTS F—

This branch has the best customer service. I will only go to this location. They’re kind and I don’t ever feel looked over or neglected.

I ABSOLUTELY LOVE THIS BRANCH...from the unmatched customer service provided to the speed, accuracy and knowledgable employees! Oh yeah and the courtesy coffee, water and mints are a nice touch as well. I go out of my way to visit this branch....KEEP UP THE GOOD WORK!

I once an employee of NFCU couple of years ago. It's great to see how much NFCU has grow in branches but how much more they have grow in providing the BEST services and products in the financial institutions. I appropriate how much NFCU always look to better service their members. I believe other banks could learn a great deal from this NFCU branch in how to service their customers. I love going to this branch, they all take great care of my banking needs by always going over the top! Thank you all!

I worked at this location for 5 years with the most amazing leaders CARLOS, HASHMA & ANTHONY! By far the best job/ branch I've ever worked at. This Navy federal is super clean, super neat & organized. From the members I helped on a day to day basis to the best co workers aka FAMILY I had the pleasure of working with everyday I can say this NAVY FEDERAL WAS THE BEST!!!!!!!!! THANK YOU for making my 5 years of working in retail banking the best!!!!! <3 LOVE YOU ALL!

Best bank ever!!! The associates are wonderful and represent beautiful diversity! Each time I visit, I seem to walk straight up to a teller, and if there is a line... well, I’m just convinced that lines aren’t a thing here— someone is prob somewhere laughing at my thought! All in all, I feel blessed and lucky to be a Navy Federal member, thank you team!

This Navy Federal branch by far has the best customer service! Everyone always has a smile and genuine persona. From the outside you wouldn't imagine the design and structure of the branch. Now I enjoy going in to the bank!!

This is a very nice Navy Federal location, I have been banking with them for many years. I have originated several loans with them, and usually the service is exceptional. Occasionally I have talked to employees that seem to not understand aspects of the bank. Aspects such as loans, which are handled at another location that you can not go to in person.

The ONE atm that they have is almost never working!!! Waste of time and gas. They need to put one or two more atm's on the outside of the branch like some of the other ones.