Navy Federal Credit Union Grossmont Blvd, La Mesa

I brought in a big bag of quarters- turned out to be around 80 bucks… was given the rolls to count myself at the table; sweet amazing Gemma saw me there struggling and she swooped right in and offered to help me count them!! Made the process go 100x faster; then helped me get them into my account!! She is an angel- THANK YOU GEMMA!!!

This Navy Federal has been an incredible location. The staff is friendly and quick at services, the location is conveniently located to lots of shopping and Navy Federal takes their cleanliness and safety very seriously. Even when there is a long line outside they keep the line moving and get everyone's requests done very quickly.

went in yesterday to cash a check and then deposit the cash. I told the teller (josh) what I wanted to do. he seemed bothered by my request and then questioned if I had something coming out of my account that day and if it was more than my current balance. I told him I did and he cashed the check but then told me he didn't want to get the coins out of his "bag" and asked me if that was alright... I have never had a problem with navy federal or its employees but this guy shouldn't work in customer service.

As a new branch everyone is always happy and ready to help. They've made my life easier by helping me with credit card issues. Great tellers all around

Just went to this location, and Ione was so friendly and helpful!! She had excellent customer service and helped me with everything I needed to get done. I'll definitely be coming back to this Navy Federal location. Thank you!

I have been having issues with my accounts for a while now. Transactions that I did not authorize but because they read similar to others I had the tellers couldn't help me. In order to file fraud I was told you wait for the response to come back or you go to the IRS website. Needless to say I needed immediate help to stop these transactions from happening. I am not happy with the help I received. I went from a 4k to 400.00 in three days. Keep your id's and receipts friends because if you cant tell the teller how to fix your problem they just see you to the door and have a nice day. Update, they were so helpful and helped me with a cashiers check and replacing my debit card. Thank you for helping with the erroneous charges and getting me back to feeling financially in control again.

The customer service in this branch is excellent. The staff is super friendly. Last weekend I went there to change my last name in my account and Cindy helped us very quickly. In just minutes, my name was changed, and I had my new card. Very good job!

The worst branch ever. Their drive through ATM never works and is always out of service. Walking up to the ATM isn’t always convenient for disabled people either which doesn’t accommodate disabilities. From a legal standpoint, not smart. Avoid this branch.

I love this branch! The employees are very nice and helpful. The wait usually isn’t too long either!

There's an attitude problem at this branch. Customer service is below average, I had a feeling in there that everyone is going through the motions. I don't like to name people and won't but there are a few representatives that need to fix themselves especially when it comes to communication and like the military says communication is key. Adding more to the inconveniences, I had to make a total of 4 trips back and forth from my home to Navy Federal.