Navy Federal Credit Union Ritchie Hwy, Glen Burnie

Always friendly and helpful. This branch DOES get quite busy at times, but the 'friendly and helpful' part doesn't change. I love that they can print out a new card right on the spot (mine have 'accidents.') Navy Fed in general is an awesome bank.

The employees here are excellent. However, it seems as if this location is not getting the proper and adequate amount of support from Corporate that it needs. The ATM has been VERY slow for months. And today it was down. So you had a long line of people who needed to be served. COVID-19 precautions was the main factor, but then the ATM being down just made the situation worse! This location needs Two new ATMs and needs more support and respect from Corporate or Headquarters! These employees are doing their best to serve customers.

I recommend it, but the time the representative service calls you after sit down is too long

I’ve been to this branch a few times and at first it was fine and the lines moved fairly quickly. However, the last two times I went the customer service was not that great and they weren’t exactly helpful. I have been a member with them since 2000 and have never had any issues with customer service until I moved near this branch. I definitely miss my old branches in NC and VA because they always had amazing service.

I luv this bank out of all the other banks I bank with. BUT they really need to invest in more ATMs or branches around the city. The ATMs are always down no matter where u go, and u can almost never make a deposit when u need to. I hope they expand and invest in better ATMs and more branches.

Very convenient at this location. They are decent employees that still better than just calling from home. They don't have the coin counter here anymore.

Staff is great, atm sucks. I’ve been torn between what rating to leave. If it was left to customer service, it would be 5 stars. But I can’t give it 5 or 4 cause only 1 of the 7 times has the ATM worked after hours. I work as a bartender, I make cash and don’t get off until late. It’s a major inconvenience considering I already have to drive 15-20 minutes to this branch from where i live or work.

I would say I've dealt with this location about 25 times. I've had white men, white women, hispanic women and black men all be professional and respectful. Every single time I deal with a black woman it's a problem. They see my account never has more than $400 in it and giggle, smirk, etc. Give me these judging eyes. People are allowed to have more than 1 bank . Navy federal is for my bills [ car note, car insurance, renters insurance, etc ] . I have another bank just for saving and one more just for my play money. That way if for whatever reason something happens to one bank or someone hacks my account I have 2 more on standby so my money doesn't get completely wiped out.

Navy Federal in Governor's Plaza, Glen Burnie is the only branch I have felt dismissed and ignored in as a customer. I went in to resolve a mistake that was made on my loan. I was told they were only doing services that limit time in the bank (that part is understandable). I wanted to call the bank's service line in my car and then come back in to get everything finalized (limiting my time and picking up my check) I was not listened to, the lady kept shoving a card to call the service line at me, and she kept repeating some generic line that clearly shared that she did not care about my dilemma. She was not helpful AT ALL.

They need to upgrade these ATM machines, its another major Covid outbreak everywhere and nobody should have to wait in long indoor line. I'd rather wait outside in line.

Worst bank ever. Because of bogus security concerns, they put a hold om 3 of my checks, 2 payroll and 1 state tax refund. This will result in over 3k worth of bounced checks. Also this branch is horrendous. ATM never works and it takes an hour to just to get into the damn bank.

Always friendly and helpful. Love the location close to work. Although last time I was in the teller gave me a reason to come in less than I do already. She showed me how to electronically deposit checks through the app. So I guess I really will not have a reason to come into the branch very often anymore. If I did need to still visit a branch this is probably the one I would visit. I will still use the ATM for cash withdraws, so still good for that. Hopefully I will not have to go in for a loan anytime soon.

This branch almost cost me a once in a lifetime opportunity on a really rare car. I got preapproved for the loan, got the check, drove all the way up to New England and closed the deal on a very hard to source vehicle that I’ve been search for for years. 2 days before the importer has the vehicle scheduled to arrive at my house, he calls frantically to tell me the check from Navy Federal got rejected because the loan officer gave me the wrong type of auto loan! So I quickly skip lunch and get to the Annapolis branch on my lunch break to sort it out. They void the old loan, and “conditionally approve” me for a new loan...refusing to give me the loan (which I was already approved for weeks prior) unless I get an appraisal (on a vehicle that’s already shipping to me). The senior loan officer is fully aware that their Glen Burnie branch did this to me, but refuses to budge, demanding an appraisal that he knows I can’t get in time. Even better, they refuse to give me the loan terms of the original loan (which causes my monthly payment to shoot up from $700 to over $1000). Somehow by the grace of God, SunTrust approved me for the loan the same day, in half the time I wasted between 2 Navy Federals, primarily this one. So I didn’t miss out on a deal of a lifetime, but Navy Federal is missing out on $18,000 in interest from losing my business on this deal (and future ones to be honest, next time I need a car loan it won’t be through them, not after this). Oh, and after being a 13 year member of Navy Fed, I was able to get a much lower interest rate on the exact same vehicle through SunTrust, who I’ve never used in my life. Honestly considering closing my Navy Federal account after this. This branch is an absolute joke.