Navy Federal Credit Union Wormans Mill Rd, Frederick

Awesome service! Very cordial and great attention to detail when serving you! Great job Navy Federal! Always a pleasure doing my business there!

I exceeded the character limit with my full review, but I'll be posting that on their other social media profiles. During my refinance I was lied to by management, given the most unprofessional customer service from my loan officer, and was bait and switched by the same department. Two of the three managers I spoke with agreed that the situation was unacceptable and that Navy was at fault. The third manager, Richard Kiel, lied directly to my face and said that the error was caused by a system glitch. What actually happened was that their loan officers and assistants entered the information on my loan incorrectly and didn't contact me to tell me why. They just left it for the next person who would be handling the file. They violated their Fiduciary Responsibility and I cannot, in good faith, recommend them to anyone. Given the quality of Richard Kiel's demeanor and lack of ethics, it's no wonder their customer service is this bad. A team is a direct reflection of their management, and the reflection is ugly.

Employees are friendly enough but we have had zero success with loans. They didn’t know how to process an auto loan from a private seller (we had to come back 3 times and finally went to a different branch) and recently they were no help with a mortgage loan and gave horribly vague answers to direct questions.

Keith Douglas is the reason I am moving from USAA to Navy Federal. As a military member, I needed some documents notarized and could not find a notary to help because COVID. Keith came through in a pinch and if this is how Navy Federal takes care of people who are not customers I can only manage the level of service for those who have accounts. I felt like USAA had abandoned me when it closed its investment services down and left the members to fend for themselves with multiple different parties. Looking forward to the move to Navy Federal.

Had a very nice experienced with this bank years back and now. 😀 Don't have any photos yet to share but later I will.

I was completely disappointed with the Frederick location today, they refused to let me make a payment in person without giving them 2 ID'S. I gave the my bank card that has my picture on it, and my driver's license and was told that wouldn't work and needed a second ID. I asked to see the policy that says that and management couldn't provide it saying it was an Inturnal policy and could not show me. This place has hit a new low, I pretty sure they did it for personal reasons. So I found my Maryland HQL license that has my name on it and went back and forth for way to long but they finally let me make my payment. I do not recommend this bank.

Will never bank anywhere else. Have account with USAA which I love them as well but the banking side for USAA has room for great improvement. Navy Federal is by far outstanding. Can not say enough great things about this branch. Always clean and kind. In and out quickly. If you need auto loan this is best option. I will always bank with Navy Federal. Only negative is wish they had more branches but they are awesome.

I am so happy that NFCU is here in Frederick! The Branch Manager is so kind and thorough every time I go here. This bank is clean and has a modern appeal to it. If you are a veteran, rest assure that this bank will take care of your financial needs!!!

Great location.. great staff there that will treat you like you're the number one customer each time.

Good and reliable customers relationship. This branch's service is quite professional and top-notch.