Navigator Credit Union Jackson Ave, Pascagoula

Been with them for 5 yrs, and I never have felt like they gave a dam about me. When a problem would show up, it was never their fault, even after investigating and finding it was their fault. And when I lost my job, I got called once a month, once a week, then three times a week, for payments on my visa card. I made payments when I could. I was told it would be written off, thar was 5 to 6 months ago. Have a job again, checks go to the bank, and their policy is everything that goings in is theirs till loan is paid, so two paychecks in a row, I saw nothing. How do you feed your kids when you get no money. I'd prefer to give them no stars.

Never direct deposit on schedule. It’s Black Friday. My direct deposit didn’t hit because they are closed and no one is there to push the night direct deposits at 7am. I am sure they are getting to shop and buy Christmas, but not me. Will it even hit tomorrow? Who knows. They should have made sure it was done before Thanksgiving. Unbelievable!

The best bank of all banks and credit unions I have ever done business with. They all know me personally when I walk into the Jackson Ave. branch. However they don't do Business accounts anymore. I will forever be a customer.

Worst bank ever. I don't recommend this bank to any of my family members, friends,coworkers,to anybody I come across by. This bank will rip people off. My mother and I had account with them,we had recurring problems their stuff told us they fix and never really did. All they do is take advantage of people.

Well i have no complaints. I am having a very good experience with them. Thank you!

Been a member since I was 17. NEVER had ANY issues. People complaining about fees and ATM maintenance and their employer not submitting direct deposits a day early to account for holiday make me laugh. Keep up the great work Navigator! People down on their luck due to their own choices\issues\addictions will always need someone to blame! Those Beck's sure are some angry people! (I looked at all their reviews for some big laughs..)

NAVIGATOR is the WORST! They have some arrangement with Ingalls so that during your orientation, there is a high pressure sales pitch to get you to let Navigator handle your money. DO NOT do it. I guess that's why the feel like they can, not only nickel and dime you to death with their fees, but to truly rip you off. It's a constant battle to keep up with their mistakes. I was constantly having to take screenshots of my account because they would charge your account with fees that you have no business being charged, that would cause legitimate drafts to be returned. But 3 times in the past 2 years they did that and then the mystery fee would disappear but then I would have ANOTHER fee because they had to kick back my automatic draft. I was only able to catch them once, the LAST time. So they did finally fix that mistake but didn't careless the inconvenience and hassle their "mistake" caused. They were just like well it's fixed now so you should be fine with it. And when I try to explain to the person that this keeps happening every few months, so now do they believe me that it happened before? Well that person can't help you because they just started and you can't talk to the same person you spoke to before about this reoccurring problem because that employee is long gone. So yourself a favor, if you REALLY think they are ok to deal with. Try asking the same question to 3 different employees, I promise you will get 3 different answers. And when you are dealing with money, especially YOUR money, you should be able to have an expectation of truth and honesty. I cannot tell you how much difficulty these people have given our family because we were not able to get a proper answer about how something was suppose to work. I have NEVER felt this strongly about a business in my life....they are so bad.

I bought my 2nd vehicle with navigator credit union.I also got my first secured credit card with a $300 deposit. After 2 years of having that card and good pay history i wanted to convert that card over to a regular credit card. I already had unsecured cards with major banks american express, chase, bank of america and capital one and navy federal card with a $10k limit. I also needed the $300 deposit for an emergency expense and did not want to dig into my savings. They had converted my card over to a unsecured card in the amount of $500 and did not want to release my deposit. I had to take off work and go to the branch again and by this time after numerous unhelpful phone calls i was furious and just wanted to cancel the card. The branch manger in the office i spoke too told me that my credit would be severely damaged if i closed the card and no one will finance any thing for me. I told her i dont care that it would not hurt me too bad because i have plenty of major cards with 25x the limit of this card. She refused to cancel it and kept trying to persuade me to leave it open because she was a credit consultant and she guarantees my credit score will drop 200 points when i close it. I got tired of arguing with her and told her i will leave the card open if they return my money to me. She then told me i will have your money available to you in 48-72 hours. I told her that i needed it now because i had an unexpected expense come up. She then got a bad attitude with me and called another department to get them to expedite the process. She told the person on the phone that i have no money and i have to have that money right now that i have to buy gas with it. I had told her that they should reimburse me for my gas since i had to make a 60 mile round trip 3 times from mobile in two days to resolve the matter. She then told me that the person was on lunch at 2:30 in the evening and would work on it as soon a she returned from lunch and it should be available by 5pm. I thought that it was very disrespectful how she just made up her own excuse to tell the lady why i needed the money. I was not broke and i did not need $300 for gas, i was angry and said i should be reimbursed for having to drive over 150 miles to resolve a issue that should have been taken care of with a phone call. I was my money i should not have to have a valid excuse on why i need it. I worked for it and paid the taxes on it "ITS MINE"! I am very happy to announce that i have took my business else where by purchasing my 3rd vehicle with navy federal credit union and i refinanced the vehicle that i currently have with them with a much better interest rate through state farm bank. This credit union is crooked and very unprofessional and such a hassle to deal with. As soon as i get my personal loan paid off i am done dealing with them for good! I dont plan on using the little $500 credit card i have with them. They can close it on there own terms.

Never had any problems here. Everything is done the way they say it will be.

On May 29 they shut down for maitence...... and look at that I can't even use my card. No text no email or anyheads up. Navigator is garbage.