NATIONAL PAWN Staples Mill Rd, Richmond

Went in and had done a loan on a few of my gold pieces. The guy had offered me $100 loan on a 14kt gold paperclip chain, 14kt gold Earrings, 10kt gold chain, & 2 gold letter "A & R" pendants. I accepted the loan & had picked up my pieces up a month later. I had decided to go back again a couple months later with a 10kt gold ring (2,9G) & a 10kt gold "mom" necklace. Weight (1,5G). The gentleman that had assisted me with the first loan was not there. It was a different gentleman that was there. with that being said, he was not very reasonable & found his offer for a loan to be quite insulting & rude. He only offered me $50 & stated it was not much weight. I just said thank you & left. I decided to go to "Jefferson loan office" where they offered me $150 for the two pieces. I was really shocked to know that this pawn shop in reality had low balled me & short changed me when it came to my gold pieces. Avoid pawnshops near the west end of henrico because you will not get a reasonable price that you deserve on your gold jewelry. Nobody deserves to be short changed on their own personal property. There's a difference between a professional business & a greedy business that only cares about making their rent & low balling. Value your possessions.

First time going to a pawn shop and they were very professional and honest. Would definitely go back!

Roy was my associate, very friendly and helpful the store was very clean an presentable for customers to browse at will

Had a great experience. Had a great deal of questions regarding a gold chain replacement. Roy was great with details I needed to make decision. Have me an excellent price. My first time there.. Roy made me feel welcome and trustworthy. Thank you Roy!!

The employee Roy was really nice and helped us with our needs and offer us better deal than other pawn shop.

Owner is always fair and reliable. This has been my go-to when I need fast cash for over ten years now. In addition to cash needs, National Pawn goes out of their way to find things I might be looking for and consistently has a competitive prices. Most importantly, my items are always kept safe with when pawned for a loan. You cant trust everyone but you can trust your things with National Pawn.

I went to this pawn shop after going to 2 others checking on prices for my diamond ring the first one was going to give me 300.00 the second one was going to give me 350.00 ands then I come in here and the guy tells me that my Diamond ring is not a Diamond it was a cubic zirconia I asked are you sure he said yeah I’ll double check it and went in the back and grabbed a stick that lit up and supposedly could tell the difference between a real Diamond and a cubic zirconia. And sure enough it lit up that it was cubic zirconia!!! MY RING IS A DIAMOND RING! He lied so he wouldn’t have to pay so much for it and really come out ahead!!!! WATCH THIS SHOP THEY WILL RIP YOU OFF!! Has anyone else had him tell you that your Diamond was fake

I had an emergency where I needed to pawn an item and after a phone call to the establishment I spoke to Roy who gave me a real offer over the phone along with a professional customer service experience. Allowed me to come in 10 minutes before they closed and accepted my offer on my item, and even invited me to come back for another item that I had my eye on the shelf for. My girlfriend and I were very grateful for his assistance and this review is well deserved.

Roy and Mike are the best. I have been coming here for years and they always make sure that I leave happy. They are really compassionate and caring business owners. I look forward to buying things from the store for my new home.

These guys are great! Real quick in and out service. They are a little low with their paying price, but they are willing to accept anything you bring so that makes up for that! I would definitely recommend them to anyone looking to sell something. Haven't had any experience with purchasing anything from them so I don't have anything to say about that area, but I would assume they would be a great choice if in the market for Power Tools, TVs, or Jewelry. Their selection of Dewalt and Milwaukee Power tools is OUT OF THIS WORLD!! They have more BRAND NEW UNOPENED Power Tools than any other Shop in the area. Hell, they probably have a better selection available than Lowes or Home Depot!! Will be a returning customer!

Roy is an incredible person with a bright and positive attitude! He offered me way more than what I was coming in for and it really meant a lot during such an uncertain time. He is truly a pleasure to talk to! National Pawn is lucky to have such an exceptional leader with their company! :)