Murray Auto Sales S State St, Salt Lake City

I just wanna say I love our experience with Murray Auto. From the moment we walked in the door Jesus helped us out. He showed us a couple cars that could possibly fit our budget. Given our experience with some other dealerships before Murray Auto. We was ready to just call it a day but Jesus worked with us and got us approved for a 2016 Acadia Denali. I appreciate his hard work and pushing through to get us approved. We are so happy with our car and we definitely will be back. 💯 Love the service at Murray Auto Sales. Thank you for helping us. 5*

I was in search of a vehicle, I live 3 hours away. I contacted Adrian at the dealership. He was fast, efficient and very helpful. He assured me the process was smooth and it was nothing less. I appreciate the crew down there and highly recommend them. I give them 10/10

My wife and I was looking for a Dodge Grand caravan Tony was great found a 2016 Dodge grand caravan she really loves thank you Murray auto sales and Tony you made my wife smile 😃

Tony has been super helpful with getting me a car! Came in today in the morning to look at a car and went back and left with a new to me car!

Great and professional location to purchase reliable vehicles. Very neat and friendly environment. My dealer "Joseph" is the guy to go see, he's very thorough, honest, and experienced. Left the lot with a great car because of him and don't regret it!

I had a terrible experience with Murray Auto Sales. I negotiated with them online (I have this negotiation in writing) prior to the sale and they said that they would give me a 4 month 4,000 mile warranty along with the purchase of the vehicle. When I went to purchase the vehicle I had a lot of paperwork from my credit union to sign and by the time I was done with that it was almost closing time, so I quickly signed the paperwork for the vehicle. I realized after I left that they had not given me the warranty and when I called back they refused to give it to me. Also, now it is more than 2 months later and they still have not sent the title for the vehicle to the credit union. I live in NM and the title is required to register the vehicle, so I have not been able to register my vehicle. By law they are only allowed 45 days to send the title, so I will now be reporting them to the motor vehicle enforcement division.

Tony Montana helped us out with a new to us ride. Well done. Gave us options. We would go back.

This place is an awesome place to buy a vehicle, as a vehicle tech I'm very picky about used vehicles and spent the weekend driving around SLC looking for the perfect car. I found it here, they had no issues bringing another tech out to talk shop about the car and go over any concerns they offered a great warranty Option and never once pressured me to do anything I wasn't comfortable with. I was able to test drive for as long as I felt comfortable and even worked with me to customize our experience. Me and my wife will check here first for our next purchase in the future. Thanks fellas!

There is no profesionalism at this place at all. There is only one sales person so it took very long for someone to contact me. I was also offered a free oil change after spinning the wheel that never happened, I've had the car for only 2 months and already going through car problems 🤦🏻‍♀️ I reached out to their mechanic and had me go to the shop 3 times just to waste my time because no one had any idea why I was there and expected me to leave my car there all day until they told me what could be wrong. I'd rather pay somewhere else then waste my time at this place ever again!

The staff was all extremely friendly. Frank and the manager went above and beyond getting me into the best car in my price range (it ended up actually lower then I expected). I have had more than 2 dozen cars throughout my life. This was BY FAR the best car buying experience. I will be a customer for life now. I highly recommend everyone to stop by and find fantastic cars with no pressure sales!

My husband and I have been looking tirelessly to buy a truck. Stopped by here and was greeted by Ethan one of the salesmen. Told him what we were looking for. He was very accommodating to our needs. There was no pressure. After a few minutes Ethan found us the perfect truck that would fit our budget. There was no hassling on the price. We left with a Dodge Ram 1500 in perfect condition. Thank you Ethan for working with us. I know my husband and are are really going to enjoy this truck and have many adventures in it. We are very happy.

The most corrupt low lives in the history of civilization. If I could give zero stars, I would. Do NOT ever ever ever go here. If the choice is between riding your bike or walking, or going here, walk or ride your bike. You will thank me later. They are the biggest rip off shyster dealership. When you think of the scum, scam, artist used car dealership, they set the bar even lower. If you ever have to deal with John, run the other way. He’s the typical used car salesman, the type that’ll promise you all sorts of false things, and lie straight to your face. They tried to scam me out of $200, it took almost 7 months for them to finally refund me, then they forced me into getting the warranty on my car. When the throw out bearing went out, I took the car up there for them to repair, only to be told “the warranty doesn’t cover that”. How does the warranty not cover that, when I was told it covered everything with the engine? (Not that I would even trust them to work on the car) Long story short, if you want to be treated like dirt, scammed, and lied to, this is the perfect dealership for you. If not, I would highly recommend taking your business to a reputable dealer, and get a good car you can depend on.

I'm just starting to look at cars. I connected with one of the sales guys, Brad, and he's been great. I don't have a ton of time to spend hours at a lot. I told Brad what I needed and what my budget is and he's been texting me some great options. I've been super impressed with the friendly, no pressure sales approach. He seems to sincerely want me to get the car that is just right for me and my family. I don't think I've ever experienced this level of customer care from any other places I've bought cars before.

Finding a new car can be hard and it’s a very stressful process, especially when you can’t find “the one”. I had had a few bad experiences with different dealers and it really became frustrating. A friend told me to go to Murray auto sales to look around and I worked with a great salesman, AJ who was able to work with my price range and my list of things I wanted in my next car. He wasn’t pushy or persistent, he really listened and helped me find the perfect car that I’m actually super happy with. It became the car buying experience I was looking for.

Best customer service I have received at a car dealership hands down ever!!. Bassam, Danny, AJ and the whole team really took care of me and we're upfront and honest about everything throughout the whole process. They worked with me for a great deal of time over the course of a week to get me into the car that I wanted at the deal/monthly payments that I wanted and we're awesome the whole time about it. We got a great car at an incredible deal by going here. They gave me a loaner car while I dropped my car off to be inspected then let me keep it while we were working numbers out and didn't charge me anything for the week I had it. Me, my family and friends will be buying all of our cars from here.

I have never felt so RAPED by a business in my life. After being assured (by two different salesmen several times) that the car had been checked out and cleared, we bought the car. We took it to get the alignment done and asked the mechanic to check it out, we found that someone stupid had poured oil all over the breaks/cables. No worries - a $4000 fix. He said it was recent (aka probably done by their mechanic) and the cables were corroded and he was surprised we had even made it that far without getting into an accident. GET CHECKED OUT BY A MECHANIC FIRST IF YOU HAVE TO BUY FROM THESE GUYS. So we go back because they obviously lied - not just didn't mention it - but lied. They told us they would tow us out of their parking lot because us parking there wasn't their responsibility anymore. They slipped in an insurance package ($400) in our contract that we didn't approve. They denied saying things that they actually said when we were both witness to it. I have never had worse customer service in my life. The boss is a money grubbing jerk. The salesmen made the stereotype for sleazeball salesmen. DON'T DO IT GUYS, GO ANYWHERE ELSE.

Chris and Chuy were amazing help, we love it here they are understanding and comprehensive. It helps a lot to know the ins and outs of vehicles and it’s great to know that they know just as much as me.

I went here a month ago and worked with a salesman named AJ. He was very honest and helpful with the whole process. I didn’t feel like he was pressuring me or anything like that. I ended up buying a car within a few hours of him showing me around and I haven’t had any regrets about it. I would definitely suggest going here. The quality and experience is definitely worth it

I bought an awesome great quality vehicle from Murray Auto sales and the process was fast and easy. Our sales person was Corey Reece and he was one of the best sales people I've had, he was very friendly and not pushy in any way. I would definitely recommend them.

My experience was as if I was buying from a trusted friend. It was incredible how friendly and welcoming everyone at the dealership was. They were also so helpful and informative they really helped me find the best deal that would work for me. I must of had asked them a million questions and they had an answer for everyone of them and if they didn't they made sure to find it with me and quickly

Andy sold me the truck, I did cash purchase "as Is", which was fine, I have put over 1300.00 into the truck. Here is where my problems start, It has been well over 1 month and I have no title as of yet, it has been mailed 5 times, I asked for a tracking # never received one. John must be the most incompetent person in the office, all I hear is , that was my fault, it was mailed today, I'll send you the tracking number. I smell a court case coming up, I have not been able to use my truck due to being able to register it, this place has been nothing but horrible in how they handle things, very unprofessional, very incompetent and they don't care about anything but getting a vehicle off the lot!!!! STAY AWAY FROM HERE

This was the best car buying experience I've ever had. You have to ask for Amer! He was very helpful the entire process and was very knowledgeable about each car, and he helped me stay in my price range. Would recommend to anyone (:

These guys are the real deal! They pulled off a miracle and got me financed and into a great car. Brian worked hard to push the whole thing through. Everyone was very courteous and helpful. Derick and Mary were great too. I was truly impressed and I'm not easily impressed! David West

**I originally posted this review on 7/11/2017** I really really wish I would have listened to the other reviews. Please stay away from this car lot. My husband and I knew what kind of car we wanted and we were in luck because this dealership happened to have the "best" one in the valley. We traded in our nice 2012 Tucson for a roomy Nissan Quest on 6/26/2017 and was assured everything mechanically was fine. A week later the check engine light came on and it read for an O2 sensor. So we took it back and the manager/owner proceeded to tell us it was our fault but the mechanic in the shop agreed to do the work and would not charge for labor. Great. However when he read the diagnostic it said it was a different sensor, so he replaced it. Anyways a few hours after the repair, the check engine light came on and AutoZone read it again as the 02 sensor. So after calling around and trying to get the best price we took it into a Nissan Dealership. They replaced the bad 02 sensor but now it is registering an even greater fix around $2000. The manger/owner refuses to pay for the part or meet us half way and continues to claim that it is our fault but the Nissan dealership says it has been bad for sometime. I'm not sure how you can sleep well at night sir, knowing you robbed my family. I have a feeling a majority of the good reviews are by the people who work for this dealership or are related to the people who work for the dealership. If you're in the market for a used car, stay far away from this lot. **7/12/17** So we brought the car back in today to be fixed and several hours after my husband dropped our van off to be worked on, the mechanic called because the manager up front saw my review and was upset and told him to not work on our car, which was already in the shop being worked on. I think that it is super disgusting and low down dirty to censor someones honest review. So I took my review down and the manager said if it was down, they could continue working on our van. **7/13/17** So around 5 pm our car was finally ready but as my husband left the dealership the check engine light came back on. While my husband took it back to the dealership he ended up bringing the car home and we are taking it to Nissan in the morning. We are not dealing with this company any longer. **7/14/17** Nissan fixed the problem and also let us know the part that Murray Auto just put in was missing a bolt and without it, it would cause an exhaust leak. So far no check engine light. I am so glad we took it to the Nissan Dealership again..where their parts/services ARE warrantied for a year. All in all while our experience started off great, it ended quickly and in flames. Do not shop here. Save yourself the stress and the headache and go to a more reputable place. Now that we have gotten our van back I am putting my review back up because I think it's ridiculous I had to take it down to begin with. **8/09/17** Today we were hit with another really hard blow. After closer inspection, this car is going to cost another $4k to fix it and it's just money we don't have. I really, really would like to know how you sleep at night. Would you really be ok with selling this car to a loved one? Maybe giving your children ready to drive a car like this? If you are still reading this review, please go elsewhere. We've already spent an extra $2k that we weren't anticipating and now there is another $4k to be done and there is no guarantee that the major repairs stop there. Take this as a warning and shop at a more reputable place.

I contacted Murray Auto Sales. The salesman was Brad. He was so great to work with. I gave him exactly what I was looking for in a car. Price, year, extras, etc. He searched their entire inventory for me. I was not able to go to the lot so he did all of this via text messaging. There was no pressure to buy anything and he made me feel like it was just as important to him to get me into the car that I was looking for. Thanks for the great experience, Brad!

very bad car didn't even last 5 months the engine was no good ! also got a letter from gold standard warranty in March they never recieved payment for policy bought vehicle in Jan ! Do Not Buy Vehicle Here !

I am very disappointed and frustrated of my experience here, it was ABSOLUTELY HORRIBLE! I bought a 2016 Jeep Sport Utility vehicle and I didn’t even drove the car for a week and I was already experiencing issues with the car, specifically the transmission heating up & the AC not working. We went back to complain and they stated that there was a problem obviously & they would charge us the $300 to get it fixed & fix the AC…they kept delaying it and stated it was going to be fixed next week, then another week goes by and I didn’t have the car for a month. After they fixed the engine issue. Tony let us know they could not fix the AC and he referred us to Jeep dealership, I’m sure they knew that from the beginning they couldn’t deal with that kind of issue and I’d rather have them be honest with me then to say that they can’t fix the AC because they don’t have the parts for a Jeep. Tony the supervisor said that he would work with us & not charge us the $300 because they did not get the AC fixed. He referred us to a Jeep dealership and promised that if the dealership charged us let’s say $250 then we would pay the difference, $50 and if the Jeep dealership charged us more than that they would pay the rest. I called them a couple of times to confirm that this is what they said. Tony confirmed and stated that if I had any issues to contact him and call them for them to make the payment. We got the AC fixed with the Jeep Dealership and the total was $700, the rep contacted Murray Auto-sales & spoke to Tony, and he said that they were not going to pay for it and we had to pay $700 out of pocket. It hasn’t been 6 months and I’m having issue with the fuel pump. This car has given me so many problems & I feel like they knew about it and would rather lie to their customers. In this process Tony was UNPROFESSIONAL, DEFENSIVE when he would speak to my parents AND DISHONEST. I’ve never had such a horrible customer service experience with a dealership. Even the Jeep dealership apologized for their behavior. I HIGHLY RECOMMEND EVERYONE to go to another dealership. I don’t want anyone to have the same experience as I did. I’m surprised that this dealership is still running & will report them. I’ve never given anyone a bad review. Mind you, I understand that not every vehicle will be perfect. It was the customer service experience that I had with them & of course on top of that my vehicle is not working.

They were not terrible at all, as many people say. I worked on sales before, so I could tell all the sales tactics they were throwing at me, including the "You probably know more than cars than me" trick. But they were very respectful, friendly and courteous, if a bit nervous. The whole process took just a day basically. No problems whatsoever. AJ did a great job. However, I will leave a little tip. Remember that these cars are "As-Is."No matter who you buy from, DO NOT make the same mistake I did (and most people make). Have the car checked by a mechanic before you buy, no matter who you buy from. Salesmen will tell you whatever they can so they sell the car, it's their job and might even lie about concerns you have. I was impatient and I really liked the car, so I didn't wait for my mechanic to check it. However I did it knowing that the car still had a factory warranty after checking the mileage and year, so I took it despite an odd engine knock it had. Long story short; yesterday I picked my Impala up from the Larry H Miller dealership after a $1000+ repair, which was thankfully covered by that warranty... So I paid $0. Car is fine now. Beautiful car. 300hp Impala with only 59000 miles. Impeccable. I love it.

Amazing service, Chris took great care of us and the whole team was amazing. We are super happy with our new baby infinity!!

Tony was extremely helpful through my whole purchase at murray auto and he helped me thru all the obstacles that came along!! He made the process easier and got me in the truck I wanted to buy

Talked to them on Wednesday 3/21 they helped finance me and was helpful the entire process drove off with my car 3/28 highly recommend

I came in with poor credit looking for a car that wouldn't give me problems for my growing family. Joseph worked fast and had me approved and in a vehicle within an hour. They are super friendly over here and probably the best dealership I've dealt with. They won't waste your time.

My husband and I just bought a truck through them. Andy was our sales person and he was so kind and honest with us. The had on there original site a price for the truck but on a different on they had it posted for $3,000 cheaper I simply called to find out which one was the correct price and they told me they would give me the lowest price even though it was an accident that it was posted that low. We went in and test drove it and fell in love. Andy helped us answer any questions we had and was very polite. I loved that he wasn’t pushy about selling us a truck he just wanted to make sure that we left happy. We did a trade in and they where very reasonable on what they paid for the trade in it was a lot more then I was expecting. I would recommend this place to anyone looking for a used vehicle. Thank you Andy and Murray Auto Sales for a great experience buying a truck.

Mary and Tony went above and beyond to help me get into my car. We drove 3 hours to purchase and they were amazing every step of the way. Highly recommend! Thanks Murray Auto Sales.

I had been looking for a while for a good solid truck with fairly low miles. They had what I was looking for but got me in to a beautiful truck that was almost seven years newer and at the best rates I was finding anywhere else. Jon and his staff are absolutely the best and willing to bend over backwards to help. I have now had the truck for a few weeks and noticed I was leaking coolant. I called Jon and without question had me bring it in to be fixed. I would definitely reffer anyone to these guys without hesitation. Thank you for awesome service and great attitudes. And remember folks the horror stories you hear are mostly because people don't know how to research before buying a vehicle. They get excited and then a day later get buyers remorse because they can't take responsibility for not knowing a damn thing about the car and letting themselves get into something that was most likely turned in because if said issues. Besides if your looking for something 2011 or newer chances are at a used dealership it was traded because of exciting problems. And if you know even just a little about dealerships you would understand that fixing every last issue on something that new would put anyone out of business. So use common sense and don't let the horror stories deter you. These guys are awesome and if treated with the respect they give you will bend over backwards

All we have to say is that we are pleased with our purchase. The salesmen here were professional, caring and patient especially with my husband and father. This is the second time we buy a car from them. The first time was Great no issues with my Toyota it worked perfectly. I had it payed off that same year. This time the price is Good and the car is EXCELLENT. We are so happy with them I wouldnt go anywhere else to purchase a car. We highly recommend Murray Auto sales for your car needs.

I give 5 stars for friendliness and 1 star for honesty (Meeting in the middle). We were interested in a Jetta and the staff were very welcoming and kind. Took the car to get a pre-purchase inspection to find out the transmission has bad, the radiator has random metal pieces in it and it had a rebuilt title. Mechanics advised us not to buy, and upon sharing this news with the dealership they said 'All cars have a little bit of issues.' Frustrated that they'd advertise as a clean title and then shrug off the fact that the car actually was rebuilt.

I would not recommend this place to anyone! I saw a truck I liked on multiple sites and thought it was a fair price, so I went to see it and decided to buy it. It took a very long time to convince us, sign all the papers, run my credit, and etc. When I was ready to sign the last part of it to buy the truck they said the owner increased the price saying that the price on the ad was wrong even though they had that price on multiple sites. I had also shown them the price at the beginning and they said it was good, but then they just increased it and made me waste time that I could of have been using to look at other trucks! These people are liars and like to mislead people in order to sell cars.

Jesus helped me out to get a nice truck really happy i came here.

Dealt with Fino and Mary and got a great deal on a Lexus GS 350 they worked with me on a Trade-in. I would recommend Murry and there crew for trade-ins and them finding the car that will work for you as well as low payments. :-D

I bought a car here slightly lower then the blue book value. The day after I bought it the check engine light came on. I brought it to my mechanic and it turns out the catalytic converter was bad. I brought it back and they would only pay half of the price of the cost to fix it. I loved the car so decided to go ahead and accept their offer. Everything worked great until six months later. The entire engine died on me so I had to replace it. Then four months later my transmission went out. Unfortunately I have invested too much in this car to get rid of it so I have to just bite the costs once again. In less than 10 months after buying a car from this place, the catalytic converter failed, my engine died, and my transmission went out. I would STRONGLY urge anyone to shop somewhere else. I will never shop here again.

I helped my son buy a car from Murray Auto Sales. The car had an issue that my son noticed when he was test driving the car. He told them about it and we all thought it was solved when we bought the car, but it had to be towed back to them several times just a few days later. We were starting to lose our patience a little, but they fixed the issue and didn't charge us, which was the right thing to do. We didn't have to argue with them about it either.

***************DO NOT BUY A CAR FROM THEM. GO SOMEWHERE ELSE!!!!*************** Completely dishonest people who do not know how to run a business or take care of customers.. I bought a car from them and then the following day I took it to a mechanic to have the tires aligned because they refused to do it. Well, as soon as they were starting the alignment, they said that the brake system was completely damaged because someone had recently poured ENGINE OIL in the BRAKE FLUID line. It was obviously their mechanics who don't know how to handle cars. This destroys the brake lines and it all needed to be replaced - about $3,000 in damage. Well, I went back to the dealership and asked DANNY about it because DARWIN had told me that the brakes worked great and had been checked by a mechanic. Well, when I went, DANNY told me it was too late and that I couldn't return the car or anything and that it was my problem and not theirs. At the end of it all, the only way they would take the car back was if they kept the $1,000 that I put down. Completely dishonest and total jerks. Before they decided that stealing my $1,000 was the only way they'd take my car back, Danny told me if I left the car there they would have it towed since it wasn't their car and that they would do whatever they needed to in order to force me into fulfilling the deal. He said the owner Sam would rather stick it to disgruntled customers, even if it means that he loses money on a deal. NEVER NEVER NEVER NEVER BUY A CAR FROM THESE PEOPLE. PLEASE LISTEN - THEY ARE COMPLETELY DISHONEST AND DO NOT CARE AT ALL ABOUT THEIR CUSTOMERS. At the end of the day, they only care about selling cars and know nothing about customer service.

Bought my husband's truck here a month ago. We found the truck we liked, but 4 days after we bought it we had issues with it; it would just turn off unexpectedly while driving and leave us stranded . We called and took our truck back to get it fixed. When we got it back the problem still there. Had to take back a second time in less then 2 weeks, we hadn't even been able to drive it a whole week. The guy that sold it to us said it had warrant. They took the truck somewhere else to find out what the problem was. I called the manager to see if they would cover expenses. He said he had to talk to the mechanic and get back to me. Never heard back from him. At the end we had to pay for the part $500+. And they supposedly helped with paying for labor and other fees which was like $200+. What help. Best to get things in writing.

Great Dealer shop, beautiful trucks, and they also had the truck I was looking for. The workers there are Friendly right off the bat and will help you achieve your dream Truck or Car

Jon and his crew went out of their way to help our family. From finding the vehicle online, to the call to the dealership, they set us an appointment, and had the truck pulled up front for us to look at. My wife was quite impressed with the level of professionalism from the entire staff. They didn't push us and make us feel awkward. We got a more than fair deal on our truck. Hats off to the guys and gals at Murray Auto. Our next purchase we will return to them. Huge selection as well. Best of 2017 to you Murray Auto. Thanks.

I wasn't sure if I was going to post a review or give Murray Auto Sales a call to express my frustration and concerns with a manager. while going over my experience with the manager I was asked "And what's the point". I remained polite and calm and explained again I was trying to give them a chance to correct the issue before posting negative reviews. he then apologized and asked me to come back in when we are ready. However after reading the reviews and knowing what we do I have decided I won't go back. If you do go here be sure you get a car fax and have the vehicle looked at by a mechanic before you purchase. I'm lucky enough to married to a mechanic so he can you usually spot a lemon or a wrecked vehicle quickly.

Usually hate car salesmen but the guy that helped me out, AJ, was so nice, patient, and to the point. He wasn’t pushy or wasting my time like every other salesman, just helpful and kind. Got a great car, was affordable for me and amazing customer service. 10/10 would recommend to a friend

This was the worst experience of my life. They seemed nice at first until you have a problem. I bought car from them and the next day it had transmission problems. They told me to bring it back but since it was sold “AS-IS” I would have to pay $600 to get the transmission fixed. So I did, then 2 weeks later it started having transmission problems again. I called every day for 2 weeks to get an itemized statement of what they did to the transmission, but they never sent me anything. I have taken to a different mechanic and they told me it will be 4200 to fix. I don’t think they did anything to fix it in the first place and just took my $600 this is absolutely ridiculous.

I had an amazing experience with Murray Auto Sales! I’ve been looking for a car for some time now and have had many issues with private sellers and other dealerships, a lot of the dealerships I’ve been to haven’t been much help with what I want and need. When I walked in to Murray Auto Sales I was greeted with staff and AJ helped me find exactly what I’ve been looking for! They had a great selection and great prices and AJ knew the dealership in and out. I would highly recommend going here and don’t be afraid to ask for AJ, he was amazing!! 10/10 will go here to get my next car!

Great place to get a car, no pushy sales person. Process for financing was quick and easy and the staff were very helpful and friendly.