Municipal Credit Union Jay St, Brooklyn

I scheduled an appointment for 9:45 am. It is now nearly 11 am and I am sill waiting along with at least a dozen other people. People shouldn’t have to take off from work for several hours to attend an appointment at the bank. There’s also no parking in the area, which makes the situation far worse because you have to pay for parking. The staff has been completely unhelpful and unresponsive when asked about the timeliness. They’re already at work so they couldn’t care less about everyone else’s employment. Their blatant disregard for their clients is palpable and deeply unprofessional. I’d highly recommend banking elsewhere.

I’ve been a member since 2013 and if all you need is a debit/credit card? Great. Customer service is the worst ever. I’ve been on the phone for as long as 3 1/2 hours for a representative and a minimum of an hour wait. I avoid calling like the plague. Within the past few days, I attempted to send my daughter money through Apple Pay (iMessage) and I was declined a few times and eventually found out that my zip code was the issue. Called and waited 26 minutes and was told you tried too many times but wait 5 minutes and the problem should be resolved. I followed instructions and was declined. I called back to find out that I made too many transactions and should wait 24 hours which I did. After 24 hours, I was declined again, I called back. I was screened like a fraudster (that’s ok) and was told an Apple representative would call me back within a 24 hour timeframe! I asked, “shouldn’t I call Apple instead? “ the response was NO. So I called Apple just to make sure all was well and now I’m looking for another bank for lack of customer service, support and access to my money; through the medium of my choice. I can wait till Friday to get my paycheck instead.

The Experience is great here. Everyone is so helpful. Manager of this branch gave me great customer service. I truly recommend this branch. Manager made sure he accomplished what I needed, very helpful. Everyone was very professional as well. I'm happy and proud to give this branch a 5 star, they deserve it.

While the bank is good for building credit and saving money, I have never received such poor customer service via the phone. I have been on hold for nearly an hour while trying to contract them. And they don’t even tell you how much longer you have to wait or how many people are ahead of you. I also changed my pin at the bank with the person at the front desk and she stated it will take about 30 minutes to an hour to fully change. It has been 4 days and my old pin and new pin are not working so I can not access my money. It is very upsetting.

This is not directed towards this branch but to MCU’s customer service and how outmoded, confusing and prehistoric it is. All I am wanting to do is reset the pin for my debit card and I have spoke to several people who have been no help whatsoever. I currently live in Ohio so I can not just stop in to get a new card. When I then call and just try to report it missing the person helping me directs me to customer service. Why pray tell would their be a division to deal with lost and stolen cards who funnels their calls to customer service who is not part of the web of information so they are as lost as the person that needs help? Municipal Credit Union with all the years it has been in existence you would think they would fix their antiquated customer service system and ability to do something as simple as changing your debit card pin. For the love of convenience and customer service fix it.

I’ve been on the phone for 2 hours and 21 minutes listening to music and automated messages, this is not the first time but this is the longest on phone, I am definitely going to move majority of my money out of here cause when things come up there is no help for rescue real quick or after 5 pm, I’ll only would use them for low interest loans, so to add to this I went to the jay street branch just so everyone who does pay roll deduction will know ,my loan was paid off two month but the amount of the deduction is still coming out my check, I was told there policy is to keep taking the money place it in saving account until told to stop and it can be done only in person 🤔

Coin deposit machine is broken more than it works. Call before you go there to use it in order to verify it is working THAT DAY. Mind you, you will be on hold about an hour before being able to speak to someone. What a joke. 🙄

This branch provided me with zero assistance. After dealing with customer service all week and finally being told my account was reinstated, after being a victim of fraud. I get to the 350 Jay St branch and am now I’m being told my account is restricted. I showed the email that came from the FRAUD AND SECURITY department stating that after providing them with the requested documentation, my account has been reinstated. The branch manager stated that it was not noted on my account and there was nothing he could do. This was complete nonsense and I am having a very difficult time believing that. I did not generate the email myself. So due to miscommunication within MCU I’m unable to deposit a check that I have WORKED for into and account I’ve had since 2013 because the brand manager claims he cannot override the system. I am frustrated, disappointed and completely done. The branch manager was insensitive and did not even attempt to assist.

Makeida at Mcu is completely and absolutely wonderful, she is very professional and I’m so happy to have worked with her when opening my account and getting a loan approved. Makeida is a god send and I hope she doesn’t ever leave so that I can always refer to her for my personal banking needs! Mcu has been nothing but good to my family and I.

Have an appointment for 12:30pm along with 8 other persons. Receptionist is very courteous and helpful, but the pace at which customers are serviced is simply unacceptable. I've been waiting for half an hour and my number sequence is not even displayed on the screen. Looks like I'll have to skip this again.

I never feel so humiliated , I call the bill collector , when I start to talk. The agent hang up on my face with an attitude over the phone , that was a rude person and no one can’t help me

I made a deposit early by one day and they refused to cash my check. Now I have to wait for them to send it out of state then back to me. Your telling me that even if it's in your position and it was deposited at my branch, then tell me they don't have access to it. They didn't even offer 1/2 of my check to hold me down. I'm so sick of these it's not my fault workers compensation changed the date. The teller was nice that's all.

Never had a problem with MCU in 30 plus years.

Update: Coin machine out of order since the start of of pandemic. Since my last review it has improved some what. There is no more number to take for teller services. You just have to wait on a long line. If you want anything other than teller service you do have to take a number. Prepare to wait a while. When they finally get to your number they do their job well.The other improvement is that you have a coin machine. There is a line of old people changing their coin. I was annoyed that some of the security staff were critiquing, and commenting on customers appearance, and guess they are not busy enough. I found this to be very unprofessional. They close the door by 1:30 pm and they are supposed to close at 2 pm on Saturday. There is long waiting times. If you have to go in make sure you have no other plans. You will be there an hour. The Bronx location is even worse.