Dime Community Bank Cadman Plz, Brooklyn

I have a business mortgage loan and a equity loan with Dime I have been a long time customer. Dime customer service has to be the worse they never pick up the phone or reply back. Recently I was charged an over payment of 650.00 on my monthly equity loan payment and was never sent a letter explaining why. After several calls I found out was computer error. As of today i have tried numerous times to reach out to several different people with no help in getting my refund back. No one knows who’s coming or going and never at the desk picking up phone. If I could give 0 stars I would just bad customer service

Dime was there for my small business during the current economic and medical crisis. They set up an electronic portal to help process our PPP loan and followed up with us, even on Sunday evening, to insure our papers were ready to process as soon as funds became available. After that, processing and disbursement were very fast and painless. Thanks Dime!

We can't thank Paul G. enough for his help and guidance with our PPP loan. He was absolutely outstanding from start to finish. Dime Bank treats you as a valued customer.Unlike our present bank that we are doing business with that failed us when we needed them the most.. As a result of his stellar customer service, we will be closing our current account and moving everything over to Dime Savings. Our heartfelt gratitude to Paul. You kept our business afloat. Soris and Kathryn BT Orthotic Labs, Inc.

I started working with Dime Community Bank in Cedarhurst about 18 months ago. They have been terrific. I got my PPP funds for my business first time around and they made the process as streamlined as it could be. Cannot say enough about the customer service they provide!!

Dime was a life savor helping us with our PPP. Linda Daulton was unbelievably helpful and I cant say enough amazing things about this bank. We did not bank with them before but will now be going forward. Its a pleasure to work with a small bank and actually have someone to talk to who cares and can help.

I am a Long Island CPA and, with all that has been going on with the pandemic, Dime Community Bank VP Steve Korman has been an enormous lifeline for both me and many of my clients in understanding and navigating the PPP application process. He has presented Dime Community Bank as a financial institution that truly cares about its customers and community.

We applied for the PPL through one of the big-name banks and found out after waiting for weeks that we were denied. We thought all was lost but then our SBA contact introduced us to Dime Community Bank. I e-mailed, LiLi from Dime, (The BEST even though we never met in-person) she replied to me within hours and help us step by step with the application process. Within a week we received notification we were approved for the PPL. When the pandemic struck, we were not sure how we would survive but to our relief the Dime Bank came to our aid. We are also so grateful to be a recipient of Dime’s Community Chest Grant. In the most difficult times, Dime was our lifeline for our small business. When BIG banks only cared about BIG companies, Dime Community Bank was here us, a small local business. Dime Community Bank is the Best Bank ever, they are truly a bank for the community a lifeline for small business. THANK YOU DIME for caring about Small Local Business during this time!

Dime Bank was there for us a neighborhood small business when we needed them most. There support was greatly needed and appreciated. Patricia Strong is a great asset to Dime Bank she was supportive helpful and always available going above and beyond the regular 9-5 work hours. Thanks for all the help and support. Highway Bagels Corp

When we first started out we went to several big name banks to apply for an sba loan and got nothing. We were so luck to have found Dime Community Bank! They were on board with our vision and were able to get us the financing we needed. When the Covid-19 pandemic struck we weren’t sure how or if we would survive but to our relief the Dime Bank came to our aid by helping us process our PPP Loan. We were also recipients of a Dime Community Chest Grant. In the worst most difficult times the Dime Bank was our life line. I can not recommend them highly enough. Dime Community Bank is the Best Bank ever. Seriously Best Bank EVER! Best decision of my life!

We couldn't be happier with our choice to turn to Dime Community Bank for our small business needs. We original choose them for two reasons: 1.) they had a branch conveniently located in our community of Sunnyside and 2.) they offered free business banking; which as a beginning business helped as we established our business. We quickly learned that banking with Dime meant so much more. Their team guided us to banking options, warmly greeted us as we came to complete daily transactions and even got to know our baby daughter by name since she frequently came with us. We knew we made the right choice. Now, three years later, facing the harsh impacts of the COVID pandemic, DIME has been there for us. Their small business grant program is helping us overcome this temporary set back, allowing us to continue to serve our community while our business readjusts. We endless grateful for the support and would encourage person or business to turn to DIME for their banking needs.

I have never dealt with Dime Bank before . I reached out virtually and received exemplary service! Mr. Alexander goes out of his way to assist long after the banking hours have closed. I am extremely impressed with his service and commitment to help me. I shall be continuing banking with Dime for many years to come.