Mountain Mortgage Corporation Morris Ave, Union

My experience with Mountain Mortgage Corp. was simply fantastic. The personal service, professionalism and rates were second to none. I wholeheartedly endorse this firm for anyone looking for a great financing partner.

I have emailed "Mark Grossman" multiple times to remove me from his spam list. I eventually called him left a voicemail+text message asking him to remove me but still spamming me mortgage rates.

I would like to start off with saying how unprofessional Mountain Mortgage Corp is. When I was first given Phil Merola's contact information I thought I was in good hands.  When we began looking at houses, he sent me a pre-approval letter with out even checking my boyfriends or my credit.  He only asked us what we wanted to pay monthly, and our salaries to figure out what we would be approved for. After about three months we found a house that we fell in love with.  I called Phil immediately so we could start the process to get a mortgage. I even put more % down to make the payments lower. This is when we started sending all the information he needed to him.  I spent countless hours gathering all the information needed and faxing and emailing everything.  My mother had used him as well to refinance so Phil called my mother to talk about our credit. I didn’t think that was the right thing to do at all. I would get constant emails asking for more and more information that I had already sent.  At this point Phil had started to delegate to someone else in his office, Lizette Jimenez. It was a Friday and almost at the end of the day when I received an email asking for all these documents that I know I had faxed over, again, even having the confirmation receipt.  I was told they did not have it. This made me lose a couple of business days that the mortgage could have been worked on. Everytime I would try and contact Phil from here on, he was never in the office.  He would take days to respond to me, and always put me off onto Lizette, who I only received an email asking for more information from her randomly on Friday. I was never introduced by Phil. My mother also had to get involved in making calls to our investor, since he was the one who suggested this company, to get a move on the process. Each time I would contact them I would never get in touch with Phil, and Lizette would say they are working on it.   We had to ask for a few days extension for the loan commitment, because they didn’t have enough paperwork from us. The week we were supposed to have a commitment from this company, each day they asked for more and more paperwork. My mother had to get involved again and contact Don who handles our investments, to send paperwork over to them so we could get this commitment. Our commitment eventually came, much later then we should have had it.  Our monthly payment was also very high. We were PROMISED by Phil that this wouldn’t be the payment and the percentage rate would go down.  That was a LIE. We were promised a lot of things by Phil that I have now realized were never going to happen. We were promised that we would have a commitment in time and we didn’t. We were promised that our payments would be lower, and they weren’t.  We were also told that in six months we would easily be able to refinance and have lower payments, which I have found out cannot and will not happen in that short of time period. During this process my boyfriend has tried to contact Phil and has been hung up on by him twice.  The amount of unprofessionalism this company has shown us doesn’t even compare to what I am writing. This company obviously knows what goes into getting a mortgage and has done nothing to help us along the process. At this point two closing dates have come and gone. It has gotten to the point that I am sick to my stomach and my hair has started to fall out in clumps. To anyone looking for a mortgage to purchase a home, please save yourself from what we have gone through and use any other company other than Mountain Mortgage Corp.  I absolutely cannot wait until my closing is finally cleared and I can move into my house that I should have been living in for at least two weeks. The second I can refinance with another company I will.  This company does not deserve one penny of my money. Make sure they don’t take any of yours either. Google had me delete half BC was too long.... Shows how much worse it was!