Mountain America Credit Union W Lake Mead Blvd, Las Vegas

Desiree Laswell is the best and most professional Member Experience Officer that I can say that I've ever felt like I was important to her and MACU. She celebrated my accomplishment with my new credit score. I love her. She is just the best!!!!

I wasn't sure what department I was transferred to for the right assistance but I spoke with a gentleman that goes by the name of 'Steven' and he was very polite and willing to help me take care of what I needed with no problem. I appreciate the help from this branch as well as they make credit banking simple, safe, and enjoyable! Thank you MACU!

I don't know why anyone would use a BANK?? Mountain America is by far one of the best choices I have ever made. They actually have humans to help you. The staff is so helpful and friendly and they have saved me a lot of money. Do yourself a HUGE favor and check out this amazing credit union. Thank you Mountain America.

Every time I go to this branch at lake mead/teneya, I am welcomed with a cheerful representative. These financial people always set the mood for a positive experience. They are knowledgeable and put forth a solutions mentality. Specifically, loan officer, Stephanie has been of tremendous assistance to me. She tirelessly corrects any errors or problems I encounter with my different accounts. Also, Lanny assistive in management has helped me understand and be proactive with my credit . What a great place to confidently place your finances with trust!

Mountain America Credit Union has the friendliest and most helpful and knowledgeable staff in banking that I've EVER had the pleasure in all my years of doing business with. Please never stop how and what you're doing. Fantastic!

My wife and I have our separate accounts with MACU. Since being a member for several years, we can not say enough about the great customer service we receive every visit. This is the best credit union we have ever belonged to and will continue to support them. On the other hand my wife is disappointed that they don’t do shared branching any more, even if being a member. We do transactions between Guam, St. Louis and here in Las Vegas, now she had to find a shared branch credit union, and she did, but is not happy with them. Hopefully you rethink your decision and bring back shared branch services.

Dear MACU Yesterday (07/28/2021) when I raised my maturity deposit in MACU 7280 Lake Mead Blvd, LV,NV89128 savings, i got the enthusiastic help of Brandy. he was professional and skilled in his business. i made a deposit of more thousands of dollars in just 15 minutes. Every time i go to this branch, they are so friendly and helpful. i would like to express my gratitude to the branch staff for their friendly and professional service. Thank you so much MACU❗️

I love the entire staff at the Las Vegas location. They are always so delightful and friendly and eager to help. I couldn’t ask for a better financial institution. I would recommend MACU to everyone.

Each time that I have come into this branch I've received outstanding service as well as respect from each representative. I truly appreciate the patience and adequate time given to me as well.

This used to be a fantastic credit union but over the years they keep taking away the benefits that make them so good. They used to be a part of a credit union co-op that meant you could bank almost anywhere and withdraw money out of state or in almost any city. It was wonderful. They stopped this, which is a main feature of a credit union, months and months ago. They gave no warning either. One day I needed to withdraw more than the ATM allowed and went to a credit union only to be told they couldn't help me. I called MACU and they said that they stopped being part of any co-op and just said sorry. Any time you call the 1-800 number you are lucky to get an answer. I spent 40 minutes on hold today waiting to speak to someone. The automated system kept telling me the average wait time was 1 minute. They have a service that will call you back allegedly but I have tried that before, they never call back. Weirdly enough I have had my best luck calling after hours, but they cannot provide as much help as during work hours. Lots more has happened but I think those things are enough to list. They are no longer a real credit union as you can only bank at MACU locations. I don't know what happened to this credit union but it used to be amazing and has just lost nearly everything that made it so good. I am sadly going to be leaving this credit union as soon as I can and I have been a member here for almost 10 years now. They gave me my first real credit card. Really saddens me to see what has become of this place. Don't get an account here and get looped into this mess.

Lanny Dabney, Jr. very helpful and polite also every teller that I have work with I had very pleasant experience. They been trained very well.

Every time I walk through the door I feel like I’m family! Knowing every single teller by name and they know mine as well! The Mountain America branch on Tenaya and Lake Mead is by far the best bank I have EVER been to and I recommend them to everyone that I know. Thank you for all that you are able to help me with and the online services are just amazing and easy to use. You guys totally ROCK!!!

Hi! MACU has been the BESTEST EVER Credit Union. They came to my aid when I bought a car. They're always in my corner when ever I need anything. We needed a personal loan, and they made it so very easy to go through the process. I'm always telling all of my friends and family how much of a pleasure, with no stress, it is dealing with such a Considerable Institution as MACU. Thank You MACU! Sincerely, Sandy Alba:)

As a future customer, I have to share my first interaction with the Assistant Branch Manager Jackie G. and Branch Manager Tim. Jackie was by far one of the worst managers and customer service agents I have ever encountered in all my years with ANY bank. She was extremely rude, condescending and belittling. She was not only all of those things to me as a potential client but also to a client and customer of the bank. I would never recommend this bank to anyone ever and I would encourage anybody who is looking for a credit union I would say look elsewhere. Jackie had nothing but an attitude with me and my client. I find it ironic that the website says “placing Members first” but the way we both were treated spoke a completely different story.

Since 2016 I have been with Mountain American Credit Union. Every employee makes you feel welcome. The environment if very friendly and family felt. I am a client for life.

I did the drive through for to make a deposit the teller was Brady he is friendly and very helpful, I like all the staff at my branch on Lake mead they are ready to help when they are available. They are all friendly.

Literallly the best bank around! We stumbled across this bank years ago when they financed our RV and have gradually moved our personal and business relationships over. Everyone we have encountered both at the branch and on the phone have been incredibly helpful and kind. It is such a breath of fresh air after decades of enduring big banking where you’re just a number. I have to say Kerrye Jackson is an absolute rockstar! The second we met her I looked at my husband and said “we bank here now.” She is the Einstein of banking/finance and a firecracker all rolled into one. We look forward to the opening of their new location on the south side of town so we can access their services more frequently and hopefully see Kerrye more often!