Motorcars Toyota Mayfield Rd, Cleveland

Torres Hickerson was able to find me the Camry XSE that I had been looking for quite a while. He delivered everything exactly as promised without any forced extras that other dealers were automatically adding on. When I picked up the vehicle he went over every option with my wife and I, and made the whole experience enjoyable. Motorcars purchased my trade-in with a very competitive purchase price. I can't rate this experience high enough!

My car was totaled and I needed a commuting vehicle (about 60 miles per day). Stephanie helped me find the best vehicle for my budget and my needs. The 2011 Scion XD fit the bill perfectly. One set of new tires later and, with the vehicle's great MPG and overall condition, I am a satisfied commuter once again. Thank you, Stephanie!

I am a mom of 2 boys so i needed a spacious vehicle. I already had a lease from motorcars which did so good for me the last 3 years. Erin Biats gave me the most value for my trade and put me in my DREAM CAR! A Toyota 4Runner TRD off road. I can’t thank everyone you enough Erin! I will definitely be doing business with Erin for the remainder of my car buying career!

I had a great buying experience at Motorcars Toyota. Derick Calixto was a great salesman to work with. He was laid back and allowed me to determine how things moved along. They worked with me on all my requests for test drives, having my mechanic look it over, and addressing any small issues I had. Matt, the finance guy, was friendly, professional, and efficient. Overall, the buying experience was stress free and smooth.

Great people, great atmosphere, and great sales department. We walked right in and we’re immediately greeted by Derick who was readily available without us setting up an appointment. He helped me out tremendously and was very reasonable when helping me get the truck that I wanted. I’ve known several people who have worked for motorcars, all good people, but Derick set an even higher standard for the company! Definitely recommend him to friends and family looking to buy a Toyota!

I've been a leasing customer of Motorcars Toyota for many years and they always treat me well. This time my experience was enhanced by working with Stephanie who was just a pleasure to deal with - she was informative, professional, efficient, took the time to answer all my questions despite being very late in the day. I was also happy Stephanie contacted me about my lease renewal options when they had cars in stock that suited me. Thank you Stephanie and Motorcars!

I generally don't leave reviews of business but I know must speak up about Motorcars Toyota in Cleveland Heights. I brought my first Toyota from another dealership but I wanted to build a connection with a dealership that could service my vehicle. Motorcars was the best choice for that. They are fast, upfront, honest and always fixes it right in the first time. When they say customers for life, well I got a long life ahead of me, and I look forward to continuing to give them my money in exchange for their world class service. Thanks Motorcars!

I have purchased my last 3 cars from Motorcars with Stephanie, and I have had nothing but a pleasurable experience. Stephanie is a Rockstar and will always get you the best deal. I remember her even helping the detail team clean up my new car that just came off the truck on a late Thursday night after it had already been a long day for the both us. I will never go anywhere else. Thank you, Stephanie!

Stephanie: While my wife and I enjoyed our Camry, we were thrilled to drive home our second RAV4 yesterday--- a white one to complement the black one we already have! We are so glad you continue to provide us with excellent service that matches the professionalism, respect, and care you demonstrate. Thank you for working in tandem with the American Sign Language interpreter so that the entire sales transaction went smoothly!

Great experience buying and trading-in here, but our sales help was even better. It was quick and painless. Our salesman named Derick C. was knowledgeable and accommodating. I am grateful for his ongoing patience and calm demeanor during a first time car buyer ordeal. As you can imagine, it can be stressful and confusing for someone who has not experienced this and has no idea what they are walking in to. Derick helped step by step and answered all questions, gave us so much time to deliberate, and lots of reassurance. He even stayed well after closing hours to make sure we made the right decision after we deliberated for even longer. We appreciate your kind service!

I had the best experience with Stephanie Kariotakis with handling my transaction at Motorcars Toyota. She is the most caring and considerate and friendly person who goes above and beyond to help you to get what car you are searching for. I highly recommend her.

Hoooly smokes!!! Stephanie was PHENOMENAL to work with!!! I would give her 10 stars, if I could. She made this car buying experience a piece of cake!!

Recently moved to Ohio and worked with Motorcars from a distance, to coordinate a new purchase for when we arrived. Stephanie was super helpful and kind, made the entire process easy. She explained all the interior car features for my new Corolla really well, and got me set up with the correct apps for my phone too. Would work with Stephanie and Motorcars again in the future.

Cierra and Cobra are amazing. I walked in with little to no hope of ACTUALLY getting a new vehicle as my circumstances were extremely unique and I thought all the odds were against me. I walked away more than satisfied and amazed they got me into a car. 100% top tier experience!!!!!!

Have purchased several vehicles over the years from Motorcars Toyota. Had the pleasure of working with Sales Associate Erin Biats and Mike Lozada. They could not have been more accommodating and gracious when doing business recently. The process was smooth and without issues despite difficulties procuring new vehicles of late. Thanks so much from a repeat customer!

Torres was hands down the best salesman motorcars has to offer he was very detail oriented and listened to everything that I had to say and got me to the price range I wanted! He updated me about everything about my new car and answered all of my questions and concerns..He made the experience hassle free and just gave me an exceptional experience...I will be handling all of my car needs with him from here on out!

Amazing salesperson, financial team. Great ambience. I highly recommend using them to get your new or used vehicles. Bob kept me updated and made the paperwork process simple and seamless. Terrific man.

Purchased our second new vehicle from Motorcars in June. We worked through Bob Rosenstein and he was very helpful throughout the entire process. Will be back in a few years for another. Sales and service at Motorcars has been an exceptional experience for us.

Had the worst experience purchasing a car here after having the car for 2 weeks I was told to bring it back because the loan didn’t go through the finance department had lied to the bank hoping they would finance me. Do not recommend highly unprofessional and I had to fight with them to fix stuff on the that went wrong the moment I drove it off the lot. I also gave Brunswick automart the exact same papers I gave you guys which showed the amount my insurance company paid out and was able to get a car with them with no problem

I was approved for a vehicle that was not on the lot as of yet and said it would be there in a week. Waited a week and heard nothing from my sales rep or anybody. Reached out and the sales rep I spoke with said they couldn’t track the vehicle and they would let me know more info soon. Rest of the day went by and no call back. Ended up going to Kia of Bedford where I was approved and had keys in my hand in less than a hour. Horrible customer service on Toyotas end, how do you have a customer who is waiting on a vehicle to come in that they are approved for and you don’t keep in contact to update them if it’s on the way or if there are any issues.

Stephanie was so amazing to work with when purchasing my Rav4! She was very accommodating and able to have the car inspected and ready the same day it was delivered. Couldn’t recommend her enough!

Stephanie Kariotakis is an excellent agent who helped me navigate my car lease for the last 4 years and made my renewal process very easy as well. She is prompt to follow up and very kind and patient.

Don’t go. I have the worst experience buying a car here. They changed the price right at the time you step in the store, seller had bad attitude and very unprofessional. The pic we saw online is great but there is actually problem with the front bump and they told us we have to take it by ourself. I gave one star cuz there is no negative one I can pick. Don’t go.

I came in with a friend , she had an appointment to purchase a vehicle .. upon waiting I decided that I might actually want to purchase a car too , so I looked for a sales rep who wasn’t busy and asked them if they could help me. Why not knock two birds out with one stone. I thought it was really weird and unprofessional of him to tell me he had to ask his manager if he can help me . He went to ask the manager and the manager told him NO because I came in with a friend who already had an appointment with a specific sales rep. Granted I have nothing to do with my friends appointment, I didn’t even speak to the rep, but I still was not able to be serviced due to the fact, which makes no sense to me ! Terrible service

I've had a good experience buying two new vehicles at this dealership in the past 5 years. When I bought a Prius Prime during the recent vehicle shortage, Stephanie K arranged for me to view a past customer's vehicle in person so I could see it in person before making the buy. Stephanie's no-pressure, low-key, and information-based style was much appreciated.

For over 5 years my family and friends are custumers (for life). Great custumer service from A to Z. Stephanie Kariotakis is the person you want in your corner, easy going, big heart, she helped us find the car we want, walked us through the entire process, offered additional options and went the extra mile and got us a surprise gift. it was super helpful that her response time during her working hours was swift and with available solutions. It was even more helpful for us that we could reach her via txt mesages, cause we didn't had time/constant noise around us. If there are any special offers or something you can get for your car, Stephanie will make sure you will get all the care you need. The best experience I ever had, recommend to anyone. Motorcars Toyota in Cleveland Heights are very focused on the customer care and I love it. I did try to shop around but every time I will get back, as they say "customers for life".

Loved working with my sales woman. Erin Biats was so helpful and answered all my questions. She is very personable and is very easy to work with! Very very pleased!

This is my third car I have leased from Stephanie Kariotakis. She is beyond professional, knowledgeable, and has incredible people skills. My experience was wonderful from start to finish.

On September 17th I assisted my 90 year old mother in buying a used car. Her Toyota had lasted nearly twenty years so in theory this would be her last vehicle. Mom purchased her previous car through Toyota Motorcars and has had it serviced there regularly. She recently purchased a 2013 Corolla S with 62k miles for just over $13k. In addition we purchased the top available warranty plan so we felt all bases were covered. Within 50 miles warning lights on her dashboard started appearing. The first light was a low tire pressure alert, no big deal accept that I filled the tire and within two weeks the light was on again. By 200 miles multiple engine warning lights were coming on and now the brakes were making a grinding noise. I disconnected the battery which seemed to reset the dashboard alerts but the brakes were still a concern. Mom scheduled a service appointment with the guy she'd been dealing with forever at Toyota Motorcars. The tech checked the car out and gave me a $1300 estimate to fix a warped rotor and brake drum in addition he was recommending new tires. So... less than 90 days and 285 miles later and after purchasing a $2600 warranty that would cover almost anything on a vehicle that was sold as 'extremely dependable,' here we are. It turns out that service had recommended that sales fix the brakes and replace the tires prior to our purchase. The gentleman in service said there was nothing he could do and that I would need to speak with Roberto, the used car manager, here we go... I asked Roberto why a vehicle was sold to my 90 year old mother in mid September with bad brakes and tires yet was said to be 'extremely dependable' Long story short Roberto offered a full refund of the purchase. I made plans to bring mom and meet Roberto at around 10:00am the following Monday. We show up at 10:00am but Roberto is in a meeting but will be done in a few minutes. At 11:00am luckily Derek, the new car manager was able to help. Mom was able to return this 'lemon' as she called it but it still costed her $1500, so much for a FULL refund. When you don't have much it's a good bit of money. We never did see Roberto, I'm sure this isn't Toyota Motorcars finest moment.

I worked with Cornelius Stokes after I inquired about a SUV I found on their site, I explained my situation on time was limited due to working second shift, he was so fast accurate and I was in & out in a flash getting the SUV I’ve wanted for a long time now, highly suggest Cornelius!!

I bought a new hybrid highlander from Motorcars Toyota and couldn’t have been more pleased! Michael Sayre was wonderful from start to finish. He was timely, professional, and went above an bound my expectations to create a great experience for my family! Will be back for our next vehicle 👍

I came today 3/16 for an oil change the service was very professional by Sierra she took care of me from start to finish she is very knowledgeable and very helpful.

Amazing experience leasing a vehicle from this dealership. I contacted them through an online form found on their website and within 15 minutes I had someone contact me. They got me to where I wanted to be for pricing and had me fill out all the paperwork necessary before I ever stepped foot in their dealership. When I showed up for delivery, the car was up-front and ready to go. I was in and out of the dealership in under 20 minutes. Very professional employees at this dealership. The Sales Manager answered all my questions and thanked me for the business. My salesperson - Stephanie Kariotakis, was outstanding!!!! Call her if you need a new car

They're service is convenient, timely and precise to keep your Toyota running in tip top shape and we all know can be costly & discounts given sometimes...every bit saved helps Thanks Toyota

Always a pleasant experience at motor cars. Dave is great no drama ever. Very satisfied with the performance at motor cars.

Great experience working with sales staff at Toyota Motorcars! Combination of Pat and Stephanie made my visit quick and easy. I just stopped in during my last oil change as my old lease was expiring, and made a deal on a new lease on the spot!! Days later, I returned my old lease, and drove off in a new 2021 4Runner! I would definitely recommend either of them.

I brought my car in for service. It had something like 10,000 miles left before going out of warrantee. They kept it for about two weeks, "waiting for a part" from Cincinnati. When I got it back, it was out of warrantee. Update: Sorry, we won't be resolving this off-line. Customers need to know when businesses engage in questionable practices.

I highly recommend Motorcars Toyota, every staff member was so friendly and they made my overall experience such a pleasant time. Joy Taylor is awesome and deserves 6 stars!! She was so personable, kept in contact throughout the whole process and was available for every question I had. I am so thankful I was connected with Joy. She did her thing, got me a great deal, and found the best RAV4 Hybrid with more than I could ask for. If you are serious about getting a new car and are looking for a smooth/quick transition, ask for Joy because she will take care of your every need start-to-finish! Thank you Motorcars Toyota!!

My experience at Motorcars Toyota has been a dream!! I worked with CJ and I could not have asked for a better salesman. He was patient and kind and handled my every need and made my car buying experience a breeze!! My car was delivered to me and that made me feel really special!!

My family has bought over 8 cars at this dealership since 2005. Lately, the buying experience has really been horrible. I walked in and was met by sales rep Ken. I told him I was looking for a used RAV4 and wanted to be under $27,000. He had no clue what inventory the dealership even had. He pulled up his phone and started looking online for used cars at the dealer website. When I asked if there was an inventory list I could look at he told me to do it on my phone on the website. I was taken back and said I could have done this at home instead of coming to see you. Then he offered to take me back and look at it on a computer. Not any better, but we did. We saw a car we liked and decided to walk to the car to look at it. He walked a mile ahead of us and we walked past a few cars that he didn't even know he had on the lot. At that point I questioned if he even knew what he was doing. Then he just walked up and down the lot looking for any Rav4, by himself, a mile ahead of us. Unhelpful. Frustrated, I picked one I thought I was interested in and said let's talk numbers, again I got no where with him. It wasn't until the sales manager Derek came along and realized that my family had been a loyal customer for years, only then did I get better treatment. The next day I went to mentor Nissan and from the moment I walked in, I was greeted by the manager, offered coffee, asked questions to understand what I was looking for, shown many options and even offered a great price. I bought the SUV the same day. I know that management is good at motorcars Toyota, but I would not recommend Ken as your sales rep. Absolutely not helpful and rude. If I decide to buy another car from this place hopefully I will get treated like we used to.

The staff at Motorcars Toyota are all super friendly and helpful. I purchased a 2019 Corolla, the buying experience was very easy, they listened to what i wanted and worked to make it happen. I've brought it back for regular maintenance and a couple recall services. There was an issue with one of the recall repairs, I called, they told me I could bring it in right now, I did, they took care of it and had me on my way within a couple hours. Fantastic experience, and I would recommend getting your next car from them!

I recently visited motorcars Toyota on mayfield rd. Very happy with the customer service. We had the pleasure of working with Michael Sayre. He is amazing, patient and very personable. Met our needs and left with the vehicle and deal we wanted. Thank you Michael!!!

Very professional and helpful staff. They were able to answer all my questions. I have not purchased a car in 12 years and my sales person Joy Taylor made the experience less stressful than I expected. I look forward to having my vehicle service from an honest and professional crew,. I would have no problem purchasing another car from the Motorcars sales staff especially Joy Taylor

I love my new prius prime but best of all was the easy process of working with Michael Sayre at Motorcars Toyota. He was professional, knowledgeable and just plain nice. I highly recommend Michael to help you find your next car!

Motorcars Toyota went above and beyond to help me find the best vehicle to meet my needs. After a difficult experience with my prior vehicle they completely made the situation right. I highly recommend them, and in particular Joy Taylor was exceptional in her knowledge and professionalism.

Great experience. Thank you Allison and Jordan. I was well taken care of and will definitely be returning for future service.

Ivy Vernell made the process so smooth! Excellent customer service. She made sure I understood everything ever step of the way. She wasn't just trying to get the sale but she makes sure that the customer gets exactly what they want. As far as the time spent inside the dealership ... I was in and out in about an hour.... And you all know how long it usually takes when you go into a dealership to get financed. They didn't have the exact vehicle I wanted on the lot so being it was the Christmas/New Years holiday I had to wait a few days so she could get the exact interior and exterior colors plus features. Great job!!! During my wait I had a little unfortunate accident and she delivered my vehicle to my home and drove my trade in back to the dealership for me... Wow!! This sales lady was awesome! I would definitely recommend her and motorcars Toyota. 10⭐

I purchased a car when they also owned Motorcars Honda. I paid for scratch and dent protection. About 4 months after getting my car, I noticed some scratches and inquired about getting them fixed. They gave me the run around for months saying the scratch was too big, it wasn't covered, that I had to call SafeRide...all of which were lies. When I confronted them about it they said Foundation Honda (who was buying Motorcars) had all the paperwork and hadn't filed it yet. I take the issue up with Foundation Honda (who gave me the run around too) and find out Motorcars never filed the paperwork and Foundation never even saw the documents, and because my contract was with Motorcars claimed they couldn't do anything. I take the issue up with Motorcars Toyota (same team, my docs are still on file, they know what's up because Foundation called them about the issue) and they say that it's not their responsibility and that they don't even have my documents on file. After more running around and pressing the issue, they say they can give me a partial refund and cancel the service. Which I am still trying to figure out how they can do without my documents on file. I told them I want a full refund including what I already paid towards it because I never received any of the services and no one was willing to honor the contract. They said they'll work something out and will get back to me, assuring me that they will fix it (I had been up there three times at this point). Then I get a text out of the blue saying they can't help me. TL;DR Don't trust them. You will be lied to. Double check every. single. thing. they tell you and make sure all of the paperwork is filed with the appropriate entities. If anything is amiss, immediately escalate to management or other entities. Don't let them give you the run around like they did to me. I expected a dealership to try to make me overpay for a car but I did not expect to be lied to repeatedly to my face. They lied so much and so blatantly, I just found it to be extremely disrespectful after a certain point.

Hands down the best car buying experience I’ve ever had. Joel was amazing and I didn’t have to haggle at all. I spent a ton of time doing my homework and I didn’t have to fight them on fees or out the door price at all. Will definitely be back.

Great people work here. Everyone is incredibly friendly, Erin biats helped me get the exact car I wanted and with an amazing deal! She was absolutely amazing at her job. I'd highly recommend getting a vehicle here!

I had a wonderful experience at Motorcars Toyota! I had the pleasure of working with Michael Sayre!!! He’s absolutely amazing to work with!!! He’s so friendly and helpful!!! He got me into what I was looking for on my budget!!! Thanks so much for everything Michael Sayre!!! You’re the best!!! Keep up the fantastic work you do!!!

Joy Taylor sold us our car - she was super helpful in helping get everything resolved. We purchased the car online (lived hours away) but we were able to put a deposit down and have all the details figured out by the next day. We paid a little extra to have our car delivered to us and there was some miscommunication and hiccups in that process due to the broker who was shipping the car, but Derek Roberts helped get everything sorted out and we received the car about a week after we had purchased it.

Service Dept Review: This review is focused on the service dept. Specifically Steve who managed an issue I had over the course of months with an old school approach to business, which is to treat customers very well. Steve went above and beyond to fix a problem he did not create to ensure a good customer experience at his dealership. This commitment to team and dedication to the client will inspire me to embrace this location's moto of customer for life.

Joy Taylor was amazing! I sold my Toyota Camry to Motorcars Toyota and she was the best replacement I could have worked with. She checked in every day letting me know that they were working on getting the title from the bank and finally getting the check. The process took a little longer than expected due to Covid-19, abour 3 weeks in total. I would highly recommend working with Joy!

I visited Toyota of Cleveland Hts on 2/13/21. CJ was my sales agent who was very patient, kind and professional in helping me choose the right car for me. I would recommend him to my friends and family if they're looking to purchase a car.

I had a great experience buying a new Highlander from Motorcars Toyota. Patricia Marcin was my sales person and she did a great job during and after the sale was completed. She was fair, honest and clearly had my best interest in mind during the purchasing cycle. The truck runs great and the warranty package was better than any other dealers were offering. These are good folks - go check them out ....

I recently purchased a used 2013 GMC Sierra from Motorcars Toyota. Throughout the whole process everyone was so helpful & responsive to all my questions & requests. Nicole Crenshaw & Michael Sayre were incredible. They did everything they could to make my buying experience a pleasurable one. I’m from Lancaster PA & they even paid to have my truck shipped to me. Great customer service & I would recommend them to anyone

This is the worst Toyota car service ever. Just after I bought my brand new Toyota Siena (At 5000 miles), I had a major mechanical issue. I had to leave the vehicle at the service facility for few weeks until they find a solution. During that time they have used the vehicle and caused damage to the body in several places. They even tried to fix one of the damages in the rare of the van by heating up the body. They never told me about it and screamed at me after questioning. Even after complaining with the owner he just sent a mobile service person just to fix one of the small damages. This is really unacceptable and everyone should aware about my worst experience. I will never use this service again and I highly recommend you to take pictures of the body before you leave your vehicle at this place (If you really want to use their service). I honestly recommend not to use this service.

Our sales rep went well and above our expectations! We met in the parking by accident as she was in the middle of closing up shop. Clearly she had stepped outside only for the moment because it was unseasonably cold and she was not dressed for the weather. She patiently answered our questions, was not hurried in her responses and we had to assure her we would follow up at our earliest conscience. Throughout the process she was attentive, not pushy, extremely helpful and very easy to work with. All of this has continued well after the sale. Others could learn a lot from her. Her is name is Joy Taylor. We highly recommend her to anyone looking for a knowledgeable, professional and caring sales person who follows through even after the sale.

Second time I have purchased a car from Motorcars and pretty sure I will be back again. The staff has always been great to work with, no pressure, no unwanted calls or emails in pursuit of a sale, just friendly people that know what they are doing. I visited 4 other Toyota dealers in the area and no one can compare to what Motorcars offers. I have worked with Stephanie Kariotakis on both occasions and she is an absolute delight and she will be the first person I contact when buying a new car.

The seatbelts in the back row of my car started fraying at the spot where they retract into the car. Since my car was still under the original manufacture warranty, I took my car into the dealership MotorCars Toyota to get the seatbelts replaced under the warranty. MotorCars Toyota says the seatbelts fraying is likely caused by a children's car seat and since the car seat is an outside source they don't consider this a parts defect and they won't replace the seat belts under warranty. Corporate Toyota offered to cover the cost of the actual parts but I would cover the labor. I just had the seatbelts replaced and they wanted to charge me $822.65 for something that took them less then two hours. When I asked why so much, the rep said "it is a 6 hour job, just because our techs can get it done quickly, why should we lose out".

This is my second car from this dealer. First impression is nicely the dealership is kept! Both experiences have been absolutely exceptional! Syed is definitely my highest recommendation! They have a Fantastic sales team, awesome financial staff and management! No pressure or stress here! Truly refuse to go or even look into any other place to purchase a vehicle! They will take care of you start to finish! Utmost regards!

It was a very smooth process. I worked with Joy Taylor who was amazing! She was so personable and easy to work with. If you’re looking for a new vehicle definitely give Motorcars a try and look for Joy.

I worked specifically with Joy Taylor pretty much exclusively through the process of getting a new vehicle and not only did she find me one that hit all of my wants, but she also managed to do this all within a matter of days but wouldn't settle until she knew I got everything I needed. I highly recommend her for anybody looking for a car that may feel sick of getting "swindled" by the often stereotyped used car salesperson. She was incredibly kind and respectful.

Pat Marcin was my sales person for my purchase of a 2017 Camry Hybrid and I was very pleased with her prompt, honest way of present my buying options to me and was very patient to answer all my questions. She took the time to help me explore various vehicle options and took me on several test drives. She worked with the sales manager to get me the very best price and when I picked up the car, she went through its operation and various options with me. She made follow up calls to make sure I was pleased and answered further questions on the phone. A first rate sales person whom I would deal with again and advise others to do so.

Our Sales Person Joy Taylor was a pleasure to work with. She really went the extra mile to ensure we got the car we were looking for and at the right price. Great car buying experience!

A friend of mine knew I was looking to buy a Toyota and recommended Motorcars to me. Despite her recommendation, I did not set high expectations. I am writing this review because I was blown away by the exceptional service I received. Antonio Morson was amazing to work with. He made what normally would have been a stressful situation a pleasant and relaxed one. He was patient and answered all of my questions (and I had a lot of them). I felt very comfortable working with him. In fact, I was so happy with the service I received, I went back to him to purchase a car for my son. That says a lot. Also, kudos to Earl and Matt as well. They were wonderful to work with.

I had the pleasure of working with both Derek Roberts and Ken Mack when leasing my new Sienna. This was my first time leasing a vehicle and I feel that Derek did a great job explaining the process and the differences from traditional buying. Both Derek and Ken were very professional and helpful in figuring out what would work best for my situation. I felt that I got a good deal on my trade in and I’m looking forward to working with them again in the future. Thanks! UPDATE: Well... my other vehicle (a cavalier with lots of miles) decided to have it's transmission go in the middle of Feb. So I contacted with Motorcars and worked with Ken Mack and Derek Roberts again. They did a great job working with my schedule and helping me get a great lease on Toyota Corolla. We're now a Toyota Motor Cars household, with both of vehicles and maintenance being taken care of with them. I was very pleased with the entire process and their responsiveness with any questions that I had. I would not hesitate to recommend them! Thanks, Joe

This was my first new-car purchase and I was being very specific about the model, color and packages I wanted on my RAV4. For over two weeks I was calling every dealership in a 300 mile radius from my house and I was either getting the runaround or they wouldn’t follow up as they’d promised. I decided to expand my search and found the perfect one in Motorcars Toyota. Keep in mind I live in Washington, DC and if I had to do this process all over again I wouldn’t change a thing. From my first call with Jim I could tell he wasn’t just trying to make a sale, but to actually help me to feel great about the purchase. He was very thorough over the phone and explained every one of my million questions diligently - I asked a lot! Not once did I feel like I was burdening him. His customer service skills and kindness kept impressing me. From the moment I landed in Cleveland until I drove away in my new car I felt welcomed by everyone, they were extremely cognizant of my time and even followed up with me to make sure I made it home ok after a 6 hour drive. If you’re looking to buy a Toyota and you’re exhausted of talking in circles with other dealerships just do yourselves a favor and go see Jim Coleman and the rest of the crew over at Motorcars. Awesomeness will ensue!

The People here were super friendly and helpful, and the used cars (which I was looking at) were all completely clean and detailed and most were in terrific shape, I looked at 5 or 6 cars between the Toyota and Honda lots, and not a one had a check engine light on. Their prices were competitive and their selection plentiful. I had a great experience at this dealership. The sales associates I worked with were Mario Hurd and Ken Mack, both of whom were very helpful and knowledgeable. The finance Manager I dealt with was Ryan Barksdale, he walked me through all the paperwork, and made everything very easy to understand. I highly recommend this dealership, I went to several around the east and west side and this one by far had the best people and best cars available in the greater Cleveland area.

Good experience overall! Joy Taylor was extremely helpful and energetic. She was prompt to provide cars as per my requirement and helped in every way right from offering beverages to assisting in Test drive. She went beyond to take me to their Service area to inspect the base of the car. Look for her for excellent service if you step in there. However, I was disappointed with the Finance guy Syed (most probably correct name) out there. He speaks well but gave me papers in worst of printouts ever possible! In fact, he ignored even after drawing his attention to that. This was not expected from a good dealership.

This used to be the better place where I, friends & my family used to buy and maintain our vehicles over years,not anymore, disjointed work force in their service unit. Having spent over $4,000 on two vehicles over the last two months, I took in my Toyota Sienna for a rear wiper repair, I was told to come get it after two days, after which nothing was done but to my surprise, they messed up my radio settings and nothing was working. I had to take it back on my scheduled appointment date and still they had no way of fixing the original problem, the advisor told me I will have to drop the van (business van) again, pay for the parts and no loaner’s car will be given. It however took them over an hour to get the message across after waiting with the hope of getting everything fixed as initially advised but only got the radio they messed up fixed. I will recommend to people who like wasting their precious time and have no job to do.

Super excited about my purchase, a 2018 Camry from here with the help of Curtis Cheney! He was very nice and answered all of my questions. Great place to buy my first vehicle!! I definitely recommend going here and asking for him.

I went in about to buy my first vehicle and had no idea what to expect. India was the first person to greet me and when I told her what I was looking for, she showed me a Scion TC that I was immediately drawn to. While I browsed from some of the other selections I knew that was the vehicle I would end up purchasing. She was very polite and patient with me and helped to make the process easy to understand. I would very much consider purchasing my next vehicle from motorcars.

I have bought over a dozen cars in my life and I had by far the BEST saleswoman EVER! Stephanie Kariotakis wasn't high pressure, truly cared that I got the best car for my needs and budget. If you are looking for a great Toyota, visit her at the Motorcars in Cleveland Hts.!

If you are looking for a new (or used) Toyota I highly recommend Motorcars Toyota and more importantly, Michael Sayre as a sales person. He's genuine and actually cares about his customers, qualities that are not always found in car sales. Seriously, ask for him and you won't be disappointed.

I had the pleasure of meeting Ryan Barksdale as well as several other members of their sales team and their manager. every single person was courteous, professional, and knowledgeable. Ryan went out of his way to find me the car I eventually purchased, create a very favorable deal, and truly surprised me with his preparation and effort. i have been buying cars for almost 40 years and have never had an experience as pleasing as this one. i will definitely go back and have already recommended the dealership to family members.

We were extremely pleased with all aspects of buying our 2022 Corolla Cross from Stephanie Kariotakis at the team at Motorcars Toyota in Cleveland Heights. Given the complexities of buying a car right now, the process was painless and simple, thanks to Stephanie. This is our second new vehicle purchased from Motorcars with Stephanie’s help. We chose them initially because of their terrific service department and great reputation and we are very glad we did. Thanks again to Stephanie, Joel and the rest of the crew from Motorcars. We love our new Cross!

I recently worked with Stephanie and had a wonderful experience! She understands how my medical needs influence my need for a certain type of vehicle and made it possible for me to afford that necessary car. She always treats me with respect and fairness, and remains in communication regarding the status of my order. I appreciate how hard she works and how committed she is to delivering on her customer’s needs. I am a repeat customer of Stephanie’s and this dealership and will not go anywhere else!

I recently purchased a 2022 Toyota Rav4 XSE Hybrid from Motorcars Toyota in Cleveland Heights. I worked primarily with Stephanie Kariotakis. I cannot recommend her enough! She is helpful, friendly, and diligent. She probably has magical powers too because she was able to snag this Cavalry Blue Rav4 for me in less then two months from my order date! Your lead-time may vary ofcourse, but I can't imagine you'd be able to receive a better experience and result than I did by going somewhere else. I wasn't marked up above MSRP and the financing experience was smooth as well. Everyone was nice from beginning to end. This is my second vehicle through this dealership and it is worth going there even if you are far away like I am. I plan to ride this vehicle out for a long time, but if I'm ever in the market again, this is the first place I would look for a new Toyota. Thanks Steph!

Recently visited Motorcars Toyota in search of a new car. Was helped by a young lady named Erin - we had checked out a few other dealerships prior but I have to say, we weren’t treated as good anywhere else as we were here. Erin was extremely knowledgeable, and put forth so much effort in helping us find a perfect car suited for our family. The next time we are in the market for a car again, we will definitely head back to Motorcars Toyota; the experience of such remarkable customer service sealed the deal for us!

In late January, 2022, I was involved in an automobile accident that totalled the Honda Civic purchased 5 years ago from the Honda dealership across from Motorcars Toyota. This is a dealership from which my first car was purchased, in 1987. Purchased a Mazda 5 from Toyota Motorcars in 2014. Every car ever purchased (except for one) has come from either one of these dealerships. While in the in the process of finding another used car, I approached Motorcars Toyota and came in contact with a wonderful, kind person named Michael Sayre, Sales and Service Coordinator for the dealership. He offered to pick me up from home at my convenience to test drive cars, something that I truly appreciated. Unfortunately I was unable to purchase a car from my favorite dealership due to cost however what stunned me was the fact that Mr. Sayre reached out to me and congratulated me on the purchase of my new used car, even though I did not get it from Motorcars Toyota (due to the limited amount l had to spend).To me, that was stunning, but also it was the epitome of wonderful, dedicated, heartfelt customer service. I truly appreciate Mr. Sayre and how texting back and forth truly made an extremely difficult time bearable because of his kindness, generosity, and concern. Please patronize this dealership. You will not be disappointed. And be sure to look up Mr. Sayre. You will be in good hands!

I was in a position where my car was totaled and needed to buy a new car asap. I chose this location because they have a decent selection. I did not want a brand new car, I wanted a used car within my budget. I understand the risks with buying used vehicles but literally a week after I bought it, the rear end began squeaking. To their credit, they inspected it for free however, it turns out the rear shock absorbers are shot, and quoted me $600 in repairs, 2 weeks into owning the car. Didn't offer any discounted services though I would think that if they really inspected their cars, the issue would have been fixed before it was sold. When I was shopping around for used vehicles the sales team and management seemed very "ignorant" about things like smoke smell, cracked windshields, and upholstery damage. Seems like a lot of small details get "overlooked" or intentionally ignored. Though the sales person I interacted with was nice, I won't be back. If you're in the market for a used car, tread carefully. Shop around if you have the time!

Thanks to Torres, I was able to find the Sienna I had been looking for. Torres made my experience easy from start to finish. Given the current car supply challenges, I felt that Motorcars was fair and I was able to buy the van without a premium. I am super happy with my 2022 Sienna and my experience with Motorcars.

I want you to know how much I appreciate the excellent service Taryn Kaplan provided when I called for an appointment for car service. Service/repair is not always pleasant because something is wrong. Taryn attention to detail, great communication skills, and ready smile made the experience even better than I expected. I've been in customer service for over 37years and I've trained customer service for a major corporation and Taryn is the best. Thank you Taryn. We need more like her.

We have purchased multiple cars from Stephanie Kariotakis in sales and every time, she goes above and beyond for us! The last RAV4 we purchased needed to be ordered, and Stephanie made the process quick and easy and her communication throughout the ordering process was phenomenal. Car buying isn’t always pleasant for everyone, but working with Stephanie, she makes it exciting and painless! If you’re looking for a new or used vehicle and want an exceptional buying experience, I highly recommend calling Stephanie for your next purchase!

I recently bought a new Highlander from Stephanie Kariotakis and she made the whole experience enjoyable and stress free. She was extremely helpful and knowledgeable and kept me updated throughout the entire process. I will definitely go to Stephanie in the future and would recommend her to anyone in need of a Toyota!

I bought a new 2021 RAV4 from Motorcars and could not be happier! Jim Donnelly took care of me and gave me a good price and excellent service. He listened to what I was looking for, was timely and followed through with my perfect vehicle. The whole team at Motorcars made the process easy and enjoyable. Will definitely look to them again for future purchases!

I had a great experience working with Bob Rosenstein at Toyota of Cleveland Heights. He helped me find the car that made sense for me and worked with my budget. I was anxious as a first-time car buyer and he made sure I felt comfortable with everything. I highly recommend working with him!

Kudos to Stephanie! When we picked up our new car she took care of everything for us. We especially appreciated all the time she spent sitting in our car and going over everything, setting up our phone and making us feel comfortable with our new car. We love it!

Hi Camryn I want to thank you for assisting in getting my oil change and getting me in and out at a reasonable time. I also want to thank you for contacting me about my book I left and keeping it for me to pick up. I call that very good customer service. I believe I had you before during my service and you are always very nice.

Toyota had a recall on batteries that were installed by outside shops because the wrong specs were provided by corporate. I just spent $160 replacing a battery two weeks ago and they “offered” $30 off a new battery instead of replacing my new battery at no cost. They said it was not a safety concern but asked me to sign a waiver that stated the current battery could result in a vehicle fire. I declined signing said waver. I love my RAV4 but will not be purchasing another Toyota from Motorcars.

Stephanie Kariotakis is a gem! I just purchased my third Prius from her. She is knowledgeable, kind, doesn't over-sell, doesn't talk down to you and goes put of her way to make sure you are happy with your purchase. I highly recommend Stephanie for a down-to-earth, pleasant car buying experience!

If I could give this place zero stars, I absolutely would. The service was terrible, the management was terrible, no one communicated.they made assumptions based off of appearances and not actual information. They told my husband he didn't qualify, even though he did meet qualifications, their words and told him they couldn't give him a car but could give him a better job then his extra part time job as a youth coach (more of a passion project) and that they could get him a car that way😡.Then the a service woman calls my husband back 2 days later because they were trying to figure out why he didn't buy a car and told us to come in. They could get him something really nice. But when we got there, they showed us these 2 terrible cars, both needed jumps, one had a flat tire, the other one needed body work and had a bullet hole in the door, and they tried to sell each of them for 7000 dollars, and told us we needed to put 2000 dollars down.I don't know about you, but that's not a really nice car to me and we've already stated that we have 2 kids, nothing about either one of these cars was safe. And when we talk to them wouldn't let us talk to management. All they did was pass the blame and say, I had nothing to do with this. I had nothing to do with that, please do not waste your time, go to another dealership.

Torres Hickerson is awesome! I had to shop for a vehicle because my truck was totaled in an accident. I owned my vehicle (Lexus RX 330) for more than 12 years and I LOVED it! I was crushed when I learned it was unrepairable and not looking forward to the "vehicle shopping experience". By the time I walked into Motorcars Toyota I was annoyed. Torres walked up to us and introduced himself and asked how he could help. He was friendly, knowledgeable and had a good sense of humor. I liked him immediately. After we decided to purchase the vehicle, Torres made the process smooth and stress free. I still don't like car shopping, but if you have to I highly recommend Torres Hickerson as a salesman:-)

Just bought a RAV4 and I can not be happier with the service I got from MotorCars. I worked with Erin Biats, she was great and very helpful. It was tough to find the car I wanted, she kept looking and updating me frequently with what’s available until found what I was looking for. Impeccable service! Strongly recommend.

DO NOT PURCHASE YOUR VEHICLE FROM HERE, I Financed my vehicle with them on 02/10/2022 The vehicle had so much pet hair in the interior I asked if they would clean and they did not. I had Ed who told me about their tire & wheel warranty that he made seem like it came with my car purchase but it did not, it was $1,100 additional. So I woke up with a flat tire on March 24 & I filled it with air & took it to the service department where Melanie made me aware that all of my tires were bad 3 @ 3/32 & 1 4/32 and brought me an $1,095 bill I told her that i had not even had my car 45 days. I gave her my warranty for tire and wheel she then took it to the manager and told me they would not be able to patch it or replace it. I then asked how when I have the warranty and I just bought it from you. Melanie said that the tire was so thin they would try to patch it. They did not replace the tire but they did patch it. I paid for my warranty it should have been replaced and why would you sell a car for $38,000+ with bad tires that is a safety hazard and then say I bought it as is but that was not disclosed at the time of my financing. It’s bad and unfair business

They take forever here. Plan to wait. The wife had already bought a car from here and we were just there to pick it up. Still took over two hours. And the place was pretty much empty because they don't have any cars to sell, haha. Just plan on waiting if you head here. And I pretty much hate dealerships anyway and this one fits in with all the rest.

Sierra was great, she was very friendly, competent, and got me in and out in no time. I would definitely recommend this location and will continue to use it as my go to service center!

My wife and I just bought a 2021 Toyota XLE RAV4. Beautiful vehicle and we’ve been enjoying it so much. Michael Sayre helped us and is an excellent sales person, and a new friend. If you ever need a Toyota go see Michael. He’s a great guy and he won’t steer you wrong.

Earl Hanley helped us in finding a car when other dealers were unable to. Stephanie Kariotakis has been very responsive and customer service oriented, as we purchased our new Toyota Highlander Hybrid and in assisting us with selling our old car. She was very helpful and took great care teaching us the features of the new car. She was also very considerate in wearing a mask.

Best car buying experience I've ever had!! Pat was awesome to work with! Very easy, fast, and great communication! Extremely respectful, responsive, and made sure I had the deal I wanted!!

Erin Biats was awesome! Very professional and knowledgeable. She made the process of leasing a new car easy! I just love my new Hybrid Venza! Thanks, Erin!

had a great experience with pat marcin at motorcars, and i love my prius. if you want to be seen, heard, and feel good about your purchase, ask for pat! she goes above & beyond.

These people sold me a car they didn’t own/didn’t have the title to. I spent many hours on the phone trying to resolve this and got no help from the dealership. Eventually, after being pulled over multiple times, I paid off the car in full to expedite the title transfer process and put myself in a huge financial hole. Bad bad bad

We visited a few Toyota dealerships prior to visiting this one. Our experience at Toyota Motorcars was fantastic. We were greeted upon arrival and asked if we wanted a bottle of water, simply to look around, or talk to someone. AMAZING CUSTOMER SERVICE! Wildly different than other dealerships where you sign in with a receptionist and hope that a salesman graces you with their presence from behind an intimidating office. Ask for Igor and he will welcome you like family. No pressure or hard sales tactics. A different salesman also stopped by to see if our kids wanted to watch a Disney movie. All in all. Very impressed. I took a picture of the entrance to show you the difference. Notice the red direct phone to the owners? I dare you to find another dealership that cares enough about your experience. We love our purchase and plan to be here for life.

The folks here are always professional, do great work, and I know I can trust them with any issues my car might have. Highly recommend.

Best experience EVER buying a car. Great communication, well maintained dealership and no surprises from start to finish. Torres, Syed, Joel and the other staff were very accommodating. They picked me up from the airport 30 minutes away as well. It gets better....the owner Matt even took the time to call and ensure all was well with the car and to thank me for my business. You don't see this nowadays. I'd highly recommend them if you're in the market to purchase your next vehicle.

It's very comfortable to leave your car with them overnight or they make waiting a treat with the luxurious waiting room. The technicians provide a valued service and all their work is Toyota certified which is a relief of stress when having your car worked on. I love coming here and they even offer public wi-fi. I don't trust any other mechanics as much as I trust the Toyota specialists.

I have bought several cars from Pat and the latest is a Camry. I love it. She knows the cars and her customer service skills are excellent!

Erin Biats is a great sales person with a great personality. She explained everything very well & took her time with me. 10/10 experience.

Great experience with Pat Marcin at Motorcars: super friendly and knowledgeable. Buying a car can be stressful…but Pat makes it fun!

Purchased Toyota Highlander in July 2021. At the time of purchase I was told that I will be receiving the car title in couple of weeks. It’s been 45 days now, even after rigorous follow up, the title is not sent to me yet by the dealership. The temporary tag provided to me is also expiring today. Neither car title nor another temporary tag is provided to me. So technically I will not be in position to drive the car starting tomorrow. Very frustrating to keep waiting so long even when nothing is due from my end. I am told this issue will be addressed on priority. waiting for an update.

Recently purchased a vehicle, and I had the pleasure of being led through the process by Joy Taylor one of the upgrade managers at this dealer. The process of test-driving, evaluating, discussing and finalizing the exact vehicle we desired was seamless from start to end. As a client and longtime Toyota vehicle owner, I was impressed by Joy’s energy, knowledge, flexibility, and care to go above and beyond to help us reach our goal. Purchasing a vehicle is a significant investment, and having someone so skilled at client engagement and manage the process so easily was a huge win not only for my family, but certainly an extremely valuable asset for the Motorcars Toyota organization. I would highly recommend Joy to anyone seeking to purchase a vehicle at this dealer not only because she is a rock star and really knows her stuff, but most of all, she is genuine and truly cares for her clients. 10 out of 10!

I needed to replace my ride as soon as humanly possible and a colleague suggested I check out these guys. Mike Sayre earned my trust immediately with his down-to-earth demeanor, bringing the car I was interested in to my place for a test drive, and working hard to accommodate my budget. I'm new to the city and had to go through this process alone, so I'm grateful for his help and will be recommending Motorcars Toyota to anyone and everyone for their honest prices and quality of service.

—UPDATE: No response, whatsoever, from the service managers. It’s been over a week.— Over promised. Under delivered. - Was told it was a one day job. Took a week to “complete”. - Taillight was replaced but you obviously didn’t do a full check on installation because the bulb was burned out. Should have easily been caught and brought to my attention if work was actually checked. - Detail was incomplete, mirrors and ceiling were still dirty. Even after I brought it in again to be cleaned, it still wasn’t done. Tyler Sancho even guaranteed me it had been completed. - Inaccurate invoice. Since I’m billed hourly for each job I should be able to hold you to your quotes for each job. If a job comes in under, then you should pass on the savings. If you’re going over the quote for an individual job, I should have been contacted before the work was completed. Each job is billed individually and should be treated as such. - Was promised no charge on the rental and was charged $84.00. - Cup holder divider, windshield ice/snow cover and tire gauge all went missing after the incomplete detail. - Did get a $4.00 discount on a $3000 bill.

Antonio Morson was the certified product specialist who helped me. He did a wonderful job and was extremely knowledgeable about the particular year (2008) of used Avalon that I was interested in. He got answers for the very few questions that he could not answer immediately himself. After I had agreed to a deal, he expedited the extra paperwork caused by my using a credit union in San Antonio Texas for the purchase. I had been buying cars thru them for over 30 years. He also was able to get the trunk carpet cleaned further as I requested. This was the best used car purchase experience that I ever had. Strongly recommended him, and this dealership, to facilitate your car purchase efforts.

Had my all-time best car buying experience ever last month with Motorcars product specialist Michael Sayre. He has tremendous expertise and technical knowledge, and on top of that was so helpful, kind, and patient that he put us completely at our ease and graciously facilitated the transaction every step of the way. He even brought chairs outside for us to sit in so that we would only have to be inside the building (pandemic safety) for the bare minimum amount of time. I really can't praise him enough.

Considering the fact that we made an appointment to look at a specific car this afternoon and they knew it was a 2 hour drive for us, they sold the car this morning yet never bothered to call us so we could save ourselves a trip. Instead when we got there, they said they knew we were there to look at the car that they sold earlier but they had a better car to offer for only $1,000 more. My husband was a little more than upset especially after working all day and then spending 4 hours driving for absolutely nothing. All it would have taken was a courtesy call to us to give us the opportunity to decide what we wanted to do instead of making us drive 2 hours there and 2 hours back just to hear they sold the car.

I’m going to be honest, before today’s appointment, I was seriously considering handling my car needs elsewhere after a truly disappointing experience with a service advisor who took over for Eric earlier this spring. That was despite the excellent quality of work provided by the technicians! Customer service is so important, and it’s possible the service advisor last time was having an off day, but it rubbed me the wrong way. I’m glad I’m a creature of habit, though, because today I met Mike Harris! Mike Harris is enthusiastic and knowledgeable and has great people skills. He is excellent at communicating prices and estimating time. As long as Mike is my service advisor, I will definitely keep coming back!

Overall, everyone was incredibly accommodating and did everything possible to make sure I got the car I wanted for a great price! One of the associates, Joy, was an absolute pleasure to work with and genuinely tried to make sure I felt comfortable and heard. Would absolutely recommend to anyone, it was a great car buying experience!

I was going there for an oil change and left with a new car. Joy Taylor is the woman to go to! She thoroughly explains everything and answers ANY questions you might have for her. Don't be afraid to ask! Funny enough, I got my used car from her about a year or 2 go, then I saw an upgraded version of my car and viola. There's no pressure involved whatsoever in getting a new or used car. She won't put you in a car you aren't comfortable with driving.

Motorcars Toyota is an excellent dealership with exceptional costumer service. Over the course of my 3 year lease, I have experienced nothing but the best from this dealership and all of the employees. The service center is open late, and very accommodating to my schedule. The auto body shop fixed my Toyota on several occasions. It was very easy to set up a rental car while my car was being repaired, and the repairs were fixed in a very timely manor. Sherman was very professional and did an excellent job with the repairs. Motorcars also cleaned my car free of charge at the time of the service. I would highly recommend Motorcars Toyota !

Joy Taylor was awesome from the moment she contacted me. I ran into a known issue with Ford's dual clutch transmission and had a very large amount of negative equity. She wasnt the only person I contacted about my issue and trying to get me into a car within a 4 days. Many others stopped contacting me and checking up on my situation. Joy stuck through the entire 6 weeks. Which is a huge plus! Once I paid the car off, she was able to get me into a really nice car for a similar payment. I'm so happy to be a Toyota customer. It is really nice knowing that the this toyota team really cares about their product and customers! Thank you so much Joy!

If I could give a 0 star rating, I would. I was offered a price for the purchase of my vehicle after the used car manager test drove it with his mechanic. After going back with a new price request, they agreed and told me to come in for a second inspection and sign it over to them. I came back, dropped off the car, they inspected it a second time and I signed over the keys and canceled my insurance. Offer, acceptance and consideration - a legally binding contract. After a few days, I received a text stating they were unable to complete the transaction because the car required additional repairs. I asked for a list of the required repairs and they refused to give it to me. After many days of back and forth with them, they offered me an amount $2000 less than what we had agreed to. Then, after further negotiation, and having possession of the car for over 10 days, they reduced the offer even further by another $1000. This dealership does not operate in good faith. They employ bait and switch tactics, offer prices and then rescind their offers and don't hold up their end of legally binding contracts. Meanwhile, they allow you to sit and wait for responses multiple days while you wonder if you are going to have to make a car payment on a car you don't have anymore. Avoid this dealership like the plague! There are many others that will treat you with respect and integrity.

The service staff at Toyota Motorcars is unsurpassed. Melanie and Keith went above and beyond to accommodate me during my repair and exceeded all my expectations (of how customers should be treated). I will ALWAYS bring my vehicles to them for repair (regardless of it's a Toyota). Any repair I've had has been fixed properly (the first time) at a reasonable price. Not only is the staff and practices of this service center second to none, they also have the the best hours in the industry. I will remain a loyal customer and forever grateful for there work and dedication.

I had a great experience with Motorcars Toyota. I purchased my first car here many years ago and when it came time to get a new one, I strongly considered a Toyota given the reliability of the cars. Pat made the experience pleasant and explained my questions very promptly. She gave me time to think about the options and make my decision. I was talking to more than one Toyota dealership and became frustrated with the aggressive sales staff at other locations. I am very happy with the price, the experience with Motorcars, and with my new car!

I’d been looking for a 2007-2011 Honda CR-V for a while and had already visited several dealerships before ending up at Motorcars. I had a 1999 Audi A4 Avant Quattro that I wanted to trade in—for its age it was in excellent condition, with a turbo and crazy low miles, and I had put a LOT of money into it in the year I owned it to make it safe to drive. Other salesmen I had talked to before this had basically laughed at me, even though I had receipts for $700 of work in the past 3 months and just wanted to get SOME trade-in value, and told me that they had put “a lot of work” into their cars too, and wanted to get something for that work. Listen, dealerships and individual people pay WAY different amounts for the work done to the cars—I understand my Audi wasn’t necessarily a prize for anyone, but I felt disrespected most places I went. Motorcars was completely different; they started with an original offer of $100 for the trade-in, but when I produced the receipts and told them I’d put a lot into the car, they came back with an offer of the full KBB value of $500. I really appreciated how they worked with me respectfully and empathized with my situation—the salesman was a young guy, but he was respectful and professional the whole way through. I was in and out, with my new car and paperwork, in probably less than an hour. I will definitely remember the excellent selection and service here next time I’m in the market for a car!

Hello- I had an exceptional experience purchasing my car at Motorcars. The environment was laid back and everyone made sure I was okay when waiting. My sales guy Mario was AWESOME!! He made sure I was comfortable with my decision and did not rush me into anything. When processing my paperwork and delivering my car I was in and out. The entire team there is great. I would definitely recommend their service. Thanks guys YOU ROCK! Always, Aja

Had an amazing experience here! Rob A. my salesman did a fantastic job. Wasn’t pushy and was not annoying how most salesmen are, was very professional, understood my humor! Great place to purchase any vehicle! Was able get me in and out, not a lengthy process! Was nice for a change, to not be taken advantage of by a salesman with me being a female! Highly Recommended!!!!!!!!!! Will definitely continue a relationship with this dealership! Great people to do business with!

Many car sales persons just want to sale you a vehicle fast as they can then move on to the next. Sometimes leave you with something's missing. We had a different experience this time around. Our car broke, need a replacement asap. And we found this wonderful lady, Joy Taylor and the entire dealership, helping us through out the process as smooth as it can be. She understood our needs, went through some choices with us patiently, found the answers for our questions swiftly. At the end we chose a budge Toyota certified Camry, to Ms. Taylor and the dealership probably is not much compare to some high end vehicle. Yet the entire time we didn't feel pressured and Ms. Taylor was very thorough, patient and kind. After we signed on the dotted line, it was almost 8 pm (Saturday night), the dealership almost empty and ready to lock the door, yet she's there with us went through all the function of controls on dashboard. We didn't get this when we bought our other new vehicle! We want to say thank you, Joy and Motorcars, keep up the good work!

I had the enormous pleasure of working with Michael Sayre after I was referred to the dealership by a friend. Couldn't have asked for a better experience. He was friendly and informative and answered any and all questions I asked. Great guy, 10/10 would recommend again and again.

Loyal returning customer to Motorcars Toyota! I had the pleasure of working with Joy Taylor, Upgrade Manager. Joy made my sales experience wonderful with my new car selection, I love it! Joy was very patient, courteous and knowledgeable about my Toyota vehicle selection. Joy even provided a all around walk-through of the vehicle upgrade bells and whistles. Exceptional and seamless service always with the Staff at Motorcars Toyota. Toyota is a unparalleled to any other brand I’ve had. I walked out a very happy customer. Thank you Joy!!

I visited Motorcars Toyota and had the pleasure to meet Curtis Cheney he was AMAZING. He was very honest, knowledgeable, practical and down to earth. I usually dread going into a car dealership because they all act like sharks or pay you no attention. In summation go see Curtis Cheney he won't let you down!!!!

They put in the wrong battery in my car and charged me to replace it. Car came with a dent that no one mentioned. Everyone there just blames things on another department. Poor customer service.

I highly recommend Motorcars Toyota. After my first experience at this location all I can say is wow! The service department here is wonderful! All the employees are attentive and have the best interest of the customer in mind. I trust they will take the very best possible care of me every time. The check in process is fantastic and the late hours are great! Prices are fair and competitive. I had a few minor things wrong with my car, and was worried that because it’s older, I would have a fairly high bill. The employee who helped me was George Madison, he was great and took time to explain what exactly was wrong with my vehicle, and what needed to be fixed right away. His knowledge and communication left me feeling comfortable my car was in good hands and I would be taken care of. I definitely will be a returning customer.

I am writing this review to share my excellent purchasing experience with Motorcars Toyota Cleveland, particularly Stephanie K. The vehicle I was trying to buy was Toyota Sienna XLE, which is a popular minivan model. Stephanie has worked with me from the beginning. She is an excellent sales person I have dealt with. She does not have a single thread of pushy or hasty as I could sense. She treated the customer with respect, courtesy and absolute patience. Certainly I have negotiated the price with Stephanie, but as far as I can see, she did what she could to make our deal happen. She also introduced different buying options and protection plans to help me decide. One thing I like the most, as I have mentioned, is that I never felt she was trying to sell something to me. I am comfortable with that. Of course, I am obviously happy with the price she cut too. The process has been very smooth from the very beginning. In conclusion, if I am still in Cleveland, and if I am trying to get another Toyota, or if someone I know is trying to get a Toyota, Stephanie is definitely with the highest preference we are going to work with. Thank you Stephanie.

Update I can't help but feel like I've been taken advantage of. I've replaced my brakes twice in the last couple of years based on what the service dept recommended. That plus all the other services they recommended costed me a lot of money in the last couple of years (close to $3000). After doing some research, it appears other Prius owners typically don't need to replace their brakes until their mileage is well over 100K. I don't drive a lot but mostly my daily commute to and from work. I can't shake the feeling I have been taken advantage of because I'm a woman who doesn't know anything about cars. I don't know if I will continue to get my car serviced here since I do not want to continue to be taken advantage of. It is really sad dealership can't be honest. Good, fast service, been coming here since 2007. Very nice and comfortable waiting area. Free coffee, espresso drinks, water or soda and cookies. There's a vending machine also. TV and computers available also and they provide shuttle if you don't want to wait there.

If you are going to Motorcars Toyota Mayfield road, dont forget to deal with Joy Taylor and Roberto. They are awesome. Specially, joy was super nice. She was kind, pleasant and very helpful. She has answers to your every questions...and if not, she will definately find it for you. She even explained the features of the car and took us to test drive. I enjoyed working with her. Thanks Joy.

Motorcars has been great so far with servicing my truck. Always friendly and willing to accommodate my schedule which is a plus. Although I didn’t buy my truck or 4Runner from them, I will get the next run of vehicles from them because the service has been outstanding.

My experience with Motorcars Toyota has always been wonderful. I have always enjoyed friendly, professional service. I am thrilled with my new car. My salesman Mike Shelton and Manager Derwin were fantastic. I would most assuredly recommend this dealership and salesperson. Always excellent service. I have purchased several cars from Motorcars and have always been happy with their service.

I worked with Dale Cloud and he was fabulous. I bought my first car and it was relatively quick and painless. I knew what I wanted going into it and Dale made me feel comfortable with my choice and was very helpful during negotiations. He didn't try to push things I didn't want and let me know my options for everything. I would definitely recommend and plan to send any friends looking for a Toyota there to work with him.

I had a truly exceptional experience with the staff at Motorcars Toyota. The attentive, patient and thorough sales assistance my mother and I received from Pat Marcin...along with the additional support from Earl, the Sales Manager, left my mother feeling very secure and completely satisfied with purchasing a car after almost 15yrs since she last bought one. Thank you, Motorcars Toyota, for such an accommodating, personal and customer-focused buying experience.

Great experience with Stephanie Kariotakis! When we went looking for a new family car, we were pretty sure we wanted a minivan and had it narrowed down fairly quickly. Stephanie was incredibly patient with us as we wanted multiple test drives and had lots of questions. She was also great when it came to working with our schedules and getting back to us via email, phone, and text. We've always had a good experience with Motorcars, and this was no exception.

I purchased my 2017 Camry from Motorcars through Pat Marcin, it was ,without a doubt, the best car buying experience I ever had, Pat was very helpful and was with me throughout the whole process, she took her time explaining everything to me in detail and stayed in contact with me. I have dealt with a lot car sales people through the years, but Pat is the BEST!!!!!! I would definitely buy another vehicle from her again and would highly recommend her. Motorcars Toyota was the best dealership I ever dealt with by far.

I have been working with this dealership since 2006 and every experience has been very positive. This is the 2nd Sequoia Ken Mack has assisted me with. He has made the sales process very smooth and within 2 hours the transaction was complete. He ensured that I was satisfied and drove out with the exact vehicle I wanted. I would highly recommend him to anyone looking for a new vehicle. He respected my wishes and listened to what I wanted as a customer. If I have any questions I know he is a phone call away. Everyone from service to sales is very friendly and always exhibit high quality customer service.

Michael Guerra helped me buy my first car EVER and the whole experience was very easy and quick. I did some research beforehand and noted that the online price was lower than the store price and he made sure I paid the least expensive option possible. He guided me through every detail of the car and got my paperwork through very quickly. He ended up staying at least 15 minutes after closing just to make sure I had everything in order. Overall excellent expensive!

My experience with Ken Mack of Motor Cars Toyota was wonderful. I thoroughly enjoyed the experience as it was professional, easy, and I felt valued as a customer. Mr. Mack is extremely knowledgeable and made me feel comfortable in the process. This is my second purchase with Motor Cars and I returned because of the wonderful customer service provided by Mr. Ken Mack. He's a keeper!

My family has gone to Motorcars Honda and Toyota for well over a decade for nearly all of our car buying. The sales staff are all courteous, professional, and excellent communicators. We worked with Sheila Mikulin this last time, and she was truly nice to deal with. She was low-pressure and honest. We asked her about a feature that I wasn't sure about, and she gave an honest opinion that it wasn't really worth it. Which is refreshing. She was also stellar about communication. If I had a question about price, or feature, or color, or really anything, she would get back to me within the hour usually. It was truly a nice experience. Her manager Derek Roberts was excellent also, quick to supplement Sheila's knowledge in any way he could. I highly recommend using Motorcars.

This is the second time that I have leased a vehicle from Motorcars. Stephanie Kariotakis has made my experience even better. She listened to what I wanted in a vehicle not to mention the time she takes to go over all of the new features Of your new car . The dealership has everything you need . After I was approved I was able to go to the insurance agent on site and get everything changed . The staff is friendly , helpful and not pushy . The finance department had everything in order and ready to go. Thanks for making my experience even better Stephanie , and Motorcars .

Was a very pleasant experience with Motorcars Toyota. They were helpful in getting us underway post the OTD price negotiation. Stephanie was very helpful and patient. Paperwork was handled very efficiently and quickly. Most importantly, they were quite competitive in pricing, which is what made us consider them in the first place. Would certainly recommend!

The service department is extremely dishonest. I was told I needed new brakes AND rotors for nearly $1000. I took my car to Alternative Solutions which has specialized in Toyotas for decades. They said I had at least 5000 miles before I needed new brakes, that they simply needed to be cleaned for $45. I was prompted to take my car elsewhere because I took it into Motorcars a few months ago because I thought I needed brakes. At that time, they told me it was fine and I had a long way to go. I have not put 3000 miles on my car since then. They simply are trying to take advantage of me because it is winter. Not to mention my service advisor Curtis oversold me on a throttle kit. My car died and needed a new battery. He alleged that I could replace the battery, but it would not maintain a charge if I had carbon in my engine. So, I purchased both, as I was stranded. It was not until later that I realized how that did not make sense. It was a new battery and carbon will always be in the engine to one extent or the other. Moreover, my invoice said it was a "Recommended Service" and not required. ***Also, they did not provide me a print out of my brake specs, just a quote for the replacement.

I needed a new tire for my Ford Fusion hybrid. My Ford dealership was too far away for a simple purchase and service that I need done quickly. I decided to call Toyota Motorcars service dept. Toyota Motorcars was down the street from where I live. I spoke to Dan in Parts and he was very knowledgeable and provided me with great information that I needed. Dave Taylor was my Service Advisor and took care from start to finish on the day my car was serviced. I also received great help and service from Brad Berr (Parts Manager). Toyota Motorcars Service department is TOP NOTCH. They were very helpful and I don't even own a Toyota! When I need to buy my next car, I will definitely consider Toyota Motorcars because they provide excellent service for EVERY customer.

I received the best customer service today from Mr. Cornelius Stokes! I am a first time car owner, who recently lost my car key. I came into Toyota Motorcars expecting to pay hundreds of dollars out of pocket to replace them. However, I was not only provided with top of the line service by Mr. Stokes, but my spare key came at no additional cost to me. I am so grateful to have been serviced by someone who takes such great care of their clients, and is willing to go above and beyond to satisfy them! Excellent! Excellent!! Excellent!!!